Whitehaven Care Home

22 Whitehaven, Horndean, Waterlooville PO8 0DN
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9.5 23 Reviews
  • Whitehaven Care Home, Waterlooville
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Care Provided by Whitehaven Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 15 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • R Fiford
  • Person in charge
  • Beverley Walton (Owner)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (15)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Whitehaven Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,260
    • Self-Funded Residential Dementia Care from £1,260

  • These prices are only a guideline, please contact Whitehaven , to find out the exact price for your requirements.
    In our fee the following items are excluded chiropody, hairdressing , newspapers .
  • (these prices are only a guideline, please contact Whitehaven Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Whitehaven, staff and visitors are following the Government Guidelines to ensure safe visiting.
    Visitors are asked to telephone the Home to arrange an appointment time.
    On arrival all visitors undertake the Lateral Flow Test and staff will support each person.
    Before entering the home visitors are provided with Personal Protective Equipment to protect the residents and themselves.


  • Parking

  • Parking is available close to the care home, if there are no spaces immediately available outside.


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Whitehaven Care Home Reviews (23)

Total of 23, showing 1-20
9.5

Whitehaven Care Home has a Review Score of 9.5 (9.517) out of 10, based on 6 reviews in the last 2 years. Over all time Whitehaven Care Home has 23 reviews.

Overall Experience

  • 23
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Date Published

23
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17

Review from Casey K (Daughter of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is what you would wish for a loved one. The personal care shown by the team is outstanding. All residents are treated as respected individuals, and the team takes the time to get to know each person so that your loved one is embraced into the family-like atmosphere.


The hygiene standards

are excellent, and care is taken with each room, with little touches that make each resident feel like their room is their sanctuary. The overall feel of the care home is one of quiet professionalism. The staff are well-trained, kind, and highly professional. The residents are always encouraged to join in with activities and take time out if they wish. There is a structured approach to all meal times, and everyone is appropriately catered for. This care home was the best thing to have happened to my relative. I know they are safe, loved and happy here.

Reply from Beverley Walton, Manager at Whitehaven Care Home

Our team will be happy and proud to hear this heartfelt feedback .Thank you


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Review from A J (Granddaughter of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan moved into Whitehaven in December 2023 and has settled in very well.
We are so very grateful to all the staff, as they are so lovely and kind, and nothing is too much trouble, we have lots of updated on my Nan's health, etc.
Would recommend this care home, and how lovely the staff are.

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Review from C S (Granddaughter of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitehaven is amazing! My grandmother moved in last December and from day one, all the staff made her (and her family) feel very welcome.
The staff are always so friendly, kind and caring. They take such good care of their residents, that nothing is too much trouble for them.
My grandmother is 95
years old. Her room is always kept clean and tidy. If there are any health concerns with my grandmother, Whitehaven will always keep us updated. Thank you, Whitehaven!

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Review from S B (Daughter of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are so happy that we chose Whitehaven as a care home for my mum. Beverly and her lovely staff look after my mum so well. They treat her with respect and kindness. Mum is happy there.

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Review from Heather E (Daughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Whitehaven for a year and a half. From the beginning, the staff and owner have been so kind, patient and professional treating myself and my mum with care. I have learnt a lot about Mum's illness through spending time at Whitehaven. They are always finding ways to stimulate
the residents which is a joy to witness and be a part of. Only last week I attended the garden party and it was a lovely day and the staff made it so!

Reply from Beverley Walton, Manager at Whitehaven Care Home

Thank you for completing our review, it is a team effort ensuring that we support the residents and their families at all times.


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Review from Gillian B (Daughter of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only in Whitehaven Care Home for a short time in the later stages of life, but in that time, the manager and her team made her very comfortable. They were very kind and attentive and very welcoming to myself and our family. She had a lovely downstairs room with views on to the garden. The staff
were all very happy and professional in their jobs whilst also creating a family feeling. My sister and I were pleased that Mum had a bit of normality after months of being in and out of hospital and only wished we’d made the move earlier and we’d like to thank everyone involved in her care.

Reply from Beverley Walton, Manager at Whitehaven Care Home

Thank you for completing a review - our staff will be pleased to read this.


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Review from Anne S (Sister-in-law of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late sister-in-law lived at Whitehaven for five years. The care she received was amazing, she was always clean and tidy and neatly dressed, and her room had lots of her personal possessions to make it homely. I was always made welcome when visiting, and as I couldn’t come very frequently as I don’t
live nearby I would receive photos of her doing activities. There always seemed to be outings and celebrations to join in. All the staff were so caring and coped with her various medical setbacks, especially during her last few weeks. The album made of her time at Whitehaven was a lovely memento for her sons. The reason for the facilities rating is that a bit more room to take indoor exercise would have been nice.

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Review from Elaine W (Daughter of Resident) published on 12 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home and staff. I couldn't have found a better home for my mum.

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Review from Gillian S (Niece of Resident) published on 29 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitehaven has more than surpassed my expectations. When looking at care homes for my aunt who suffers from Alzheimer's, I wanted somewhere where she would be well cared for, treated with dignity, her individuality would be respected, any interests encouraged and where she would also be stimulated.
It was also important that the ethos of the home would be one of family.
Alzheimer’s presents many challenges, not only for the sufferer, but for those who are responsible for their care. I cannot thank the manager or the staff enough for their patience, understanding and kindness shown to my aunt for the excellent care she has received since becoming a resident 22 months ago.
Residents are encouraged to take part in a variety of in-house activities, as well as outings to cinema and music clubs.
The atmosphere at Whitehaven is that of a family home. I visit regularly and feel very much part of the Whitehaven family. It is lovely to see that my aunt has regained her ‘sparkle’.

Reply from Beverley Walton, Manager at Whitehaven Care Home

Thank you for completing the review, it’s really nice to be appreciated. The whole team will feel valued and realise that every day makes a difference to our residents and families.


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Review from Angie C (Daughter of Resident) published on 26 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dear Mum passed away two months ago at Whitehaven where she had lived for 15 months. The care the staff and management gave Mum was nothing short of exceptional, such a lovely family atmosphere and so caring. From the very first ‘look-see’ visit we knew this was the right place for Mum. Being fiercely
independent in spirit she wasn’t the easiest of residents to please and look after, but in time she came to regard Whitehaven as her home. I loved visiting, felt part of the Whitehaven family and miss it, lots. And within the restrictions of that terrible disease, dementia, Mum was relatively happy. The food (much appreciated by Mum) is great, and clothes and rooms kept clean and fresh. Activities every day with parties and gifts on special occasions. The manager and many staff came to the funeral and at the wake gave me a Memories book with photos of Mum and tributes, hugely personal and touching. My Auntie, Mum’s sister, was also very appreciative of the care Mum was given.

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Review from Anthony P (Son of Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found my Mother's home very friendly, the staff are very kind to the residents in their care.
The security and safety are very good.
My Mother seems quite happy, they do a lot of activities to keep active.
The food and drink are very good.
We are very happy with the care home my Mother is in.

Reply from Beverley Walton, Manager at Whitehaven Care Home

Thank you for a lovely review, the staff love to receive feedback and it motivates them.


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Review from Emma L (Friend of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly sing the praises of the care team at Whitehaven, who have supported my friend, who has dementia (and I) for 2 years plus. I visit often and the experience is always positive. There is a relaxed, homely feel to Whitehaven, the residents, despite their challenges, always appear content. The
care staff are very attentive and treat residents respectfully, the activities are very inventive and certainly not repetitive and residents engage with them well. Other pluses are that the food is home cooked, the level of cleanliness high and having resident pets is perfect for our friend and a real asset to the homely feel.

Reply from Beverley Walton, Manager at Whitehaven Care Home

Thank you for completing our Feedback Card.


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Review from Catherine (Daughter of Resident) published on 21 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been part of the Whitehaven family for 11 months now. I use this wording as it is the strong ethos of this very special small independent care home. The home is superbly managed by the manager and her team and the care staff are excellent. Each resident is cared for uniquely and special days
like birthdays and seasons like Christmas are made personal with cakes, gifts and all you would expect for a family member. As a visitor, I feel part of this special family too. Nothing ever seems too much trouble. The residents have daily activities and regular outings. These are open to all but there is no pressure to take part. My mum can become quite agitated at times and I often arrive to a member of staff sitting next to her, chatting and reassuring her. I wholeheartedly recommend Whitehaven to anyone looking for a home, particularly for a relative or friend with dementia. My family are extremely thankful to have found such a lovely home for Mum.

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Review from Beverley P (Daughter of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum initially went to Whitehaven for respite care and then later as a resident. The home really does feel and look like a home and all residents and staff are one big happy family - including the resident dogs and cats!
The chef cooks wonderful meals, we were surprised how well my mum has eaten
since being here. There is a lovely garden, which we used a lot in the warmer months. The care and support is personal for each resident.
Everyone is encouraged to join in activities but never pressured. The manager and staff initially asked us all about Mum as a person and got to know her past and the family, which meant that they could tap into her memories and tailor activities to her interests. Families are welcome to visit at any time and always have the option to join in with visits, meals and activities if they wish. I don't live nearby, and staff were always happy to talk to me on the phone and to support my mum to talk to me too. I would thoroughly recommend Whitehaven to anyone.

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Review from John P (Husband of Resident) published on 3 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had been resident in Whitehaven for approx 14 months. She has Alzheimer's so probably difficult at times but all the staff seem very well trained to cope in all situations. Staff always find time to talk, to both residents and visitors. Nothing seems to be too much trouble. Outings to the cinema,
garden centre or singing groups are a regular feature. Activities within Whitehaven are numerous and varied on several days each week. Unfortunately, my wife was taken ill and was quickly transferred to hospital. Whilst in hospital, she was regularly visited by a member of management or carer staff on most days until the hospital staff reported that she would have to be discharged to a Nursing Home to fully manage her new condition. Our family are sure that my wife's life has been enriched by the care and dedication of all at Whitehaven Care Home.

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Review from Debbie M (Daughter of Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A special care home, where staff are genuinely responsive and care.
My mother was a resident here for 3 years.
She sadly passed away in July 2017.
No one could have received more loving, respectful and conscientious care at the end of their life.
The staff took huge care of my mother and us as a
family, allowing us to give our mum a dignified death in her own room with all her family around her.
We feel so fortunate that mum lived here for the last few years of her life.

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Review from J S (Son of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Whitehaven Care Home since August 2016 during this time she was treated with dignity and respect.
Whenever I visit her, she is always clean and well cared for. The staff treat mum with respect and always have time for her care and wishes. The owner of the home always works to
provide a relaxed environment for the resident and her staff are a credit to her in their exemplary behaviour towards the residents. I could not wish for a better environment for my mother to spend her final years.

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Review from Pam L (Friend of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very staff always very warm and welcoming.

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Review from Carol F (Niece of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is very well looked after, she tells me all the staff are very caring to all the residents. We have had no concerns as to any aspects of the care and standards within the home. It is lovely when we go to visit my aunty to see lots of items and pictures that have been made in the weekly craft
sessions. The number of personal extras that are arranged in the home for example hairdresser, GP and Chiropodists make life easier for the residents. We are encouraged to visit and join in a number of events which keep the family involved.

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Review from Claire B (Granddaughter of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and approachable. Nothing is too much for them. They willingly and happily adapt to my grandmothers needs, providing specialist foot care when required, changes of mattress to avoid pressure sores.
They are all very pleasant.
They obviously enjoy their work and take great
pride in it as granny is always happy and well presented.

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Current Review Score: 9.5 (9.517)

Overview of Review Score

The Review Score of 9.5 (9.517) out of 10 for Whitehaven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Whitehaven Care Home is calculated as follows: ( (66 Excellents x 5) + (6 Goods x 4) ) ÷ 72 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Whitehaven Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (0)

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Frequently Asked Questions about Whitehaven Care Home

What types of Care is Whitehaven Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whitehaven Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Whitehaven Care Home have?

There are 15 Single Rooms.

What are the Facilities & Services at Whitehaven Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Whitehaven Care Home to the centre of Waterlooville?

2.5 mile(s) as the crow flies, distance by road may be significantly further.