Cedar Grange

1-7 Pilkington Road, Southport PR8 6PD
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9.7 55 Reviews
  • Cedar Grange, Southport
Cedar Grange pride themselves on the attention to detail – it’s the little things that matter. They have created a home that is interesting, surprising, stimulating and above all homely.

Cedar Grange has many original features you would expect from properties built around the 1900s, and mixes these with exciting and cutting edge themes and settings in a specialist dementia nursing environment. They want residents to feel very much at home and take care to create comfortable, homely surroundings, with a home from home feel. They actively seek feedback to ensure that they offer a high quality service and tailor support and care to the needs of the individual. If you are considering finding a residency, you are welcome at any time to join us for a talk over a cup of tea.

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Care Provided by Cedar Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vanessa Rigby (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Cedar Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,250
    • Self-Funded Residential Dementia Care £950 – £1,250
    • RESPITE Self-Funded Residential Care £950 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,250
  • (these prices are only a guideline, please contact Cedar Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Onsite parking available


Cedar Grange Reviews (55)

Total of 55, showing 1-20
9.7

Cedar Grange has a Review Score of 9.7 (9.661) out of 10, based on 22 reviews in the last 2 years. Over all time Cedar Grange has 55 reviews.

Overall Experience

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Review from J T (Daughter of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cedar Grange is a lovely home with lovely staff who are always helpful and supportive, overall very pleased with the way the home cares for my mum. She has been a resident since 2018 and is happy there.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. We appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from D M (Daughter of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this care home take excellent care of my mother. She is always dressed in clean clothes that are her own clothes and she is clean and well presented. The activities that are provided keep her well stimulated and interested in taking part with whatever is planned! The photographs are lovely
to see up on the board when we visit. Her bedroom is always spotless and not too hot. We as a family feel reassured that our mother is safe, cared for and happy in the home that we chose for her to live in. Big thank you to all the staff

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. Your feedback is invaluable to us and we appreciate your kind words and observations. We will ensure that they are shared with our team at the home. We actively encourage feedback and continually endeavour to act upon any suggestions made, ensuring we continue to provide the best care and support for our residents and their families.


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Review from Adele N (Daughter of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cedar Grange is a beautiful care home.The residents all seem well cared for.
There are also activities arranged for them including exercise sessions and crafts.
We are very happy with the care that my Dad receives at Cedar Grange. He is very well looked after and always seems happy.
.The staff are
really helpful and friendly.
We are pleased that we can visit at anytime of the day and don't have to make an appointment like some of the care homes we looked at!

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. Your feedback is invaluable to us and we appreciate your kind words and observations. We will ensure that they are shared with our team at the home. We actively encourage feedback and continually endeavour to act upon any suggestions made, ensuring we continue to provide the best care and support for our residents and their families.


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Review from D P (Son of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I cannot write a poor enough review of this care home. My dad spent a short amount of time here last year, and whilst the nursing staff were great, they were overworked/understaffed. After an initial consultation visit and accepting my dad (who has dementia) I had high hopes... things went downhill
quickly.
They failed to recognise my dads UTI condition and as a result he was difficult to deal with. Rather than diagnosing/helping, they called the police on him as well as trying to charge additional 1-2-1 costs even though there was nobody actually looking after him 1-2-1 when I visited. Within a week of entering the home I was receiving threatening phone calls from the management/owner of the care group informing me I had 48hrs to get my Dad out of the home - this was in direct breach of the contract they had laid out which stated 7 days notice. Avoid.. nothing against the staff, but disgraceful behaviour from the owners.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

We are surprised to have received this review, as it has been nine months since your father left us, and we had not received a complaint from you at the time. We understand how important it is for our families to feel totally confident about the care we provide, and having achieved a Carehome rating of over 9.7 for the last 12 months, we feel that we provide an excellent care home facility. We are sorry that the placement for your father was not successful; it was clearly not the right facility for him, and we must prioritize the safety of our residents and staff. We remain dedicated to delivering exceptional care and transparency. If you need any more information or help, please do not hesitate to contact us directly.


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Review from R L (Son of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother entered Cedar Grange in October 2024 with both mobility difficulties and vascular dementia. Initially, she found it difficult to settle,but the professionalism and caring staff quickly resolved the problem. She has made friends with some of residents and joined the activities. The most impressive
feature is the rapid response to any health issues.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. Your feedback is invaluable to us and we appreciate your kind words and observations. We will ensure that they are shared with our team at the home. We actively encourage feedback and continually endeavour to act upon any suggestions made, ensuring we continue to provide the best care and support for our residents and their families.


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Review from Norma M (Daughter of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted you to note the way my Mum was being dressed. I'm only assuming you took note and this last week she has looked good.Matching clothes really good to see.
Thankyou

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. Your feedback is invaluable to us and we appreciate your kind words and observations. We will ensure that they are shared with our team at the home. We actively encourage feedback and continually endeavour to act upon any suggestions made, ensuring we continue to provide the best care and support for our residents and their families.


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Review from Adele B (Daughter of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always good care from staff, my mum has been In cedar grange for over 3 years and has always been well looked after. They are so gentle when feeding her as it is getting difficult now. It is so hard to pick a good home and I fell luck we picked Cedar Grange.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. Your feedback is invaluable to us and we appreciate your kind words and observations. We will ensure that they are shared with our team at the home. We actively encourage feedback and continually endeavour to act upon any suggestions made, ensuring we continue to provide the best care and support for our residents and their families.


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Review from David B (Son of Resident) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially I received a phone call from one member of staff after an information request about the care home. She put my mind at ease and invited me to look round the care home. I met her and was shown a bedroom and all the facilities that were available. I felt at ease and the member of staff answered
all m6 questions. On the day when my mum went in I was very apprehensive and nervous. It went very smoothly. The team were excellent and we sorted mums room out so that it was a home from home whilst my mum and dad had a coffee in the kitchen. As we went to leave the staff member took my Mother to a group and we left feeling that this was the right choice.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. Your feedback is invaluable to us and we appreciate your kind words and observations. We will ensure that they are shared with our team at the home. We actively encourage feedback and continually endeavour to act upon any suggestions made, ensuring we continue to provide the best care and support for our residents and their families.


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Review from Howard F (Friend of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Cedar Grange for over six months now and from day one, he was made to feel welcome and part of the family there. The care he receives is exceptional. There are often events arranged which are lots of fun and bring enjoyment. To everyone. Over Christmas and for his recent birthday,
I was given use of the conservatory to being bring friends and family to celebrate the occasions. All the staff are brilliant.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. We appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Ann G (Daughter of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in quickly and is happy and well cared for. She is always clean and her hair is styled. Mum has lovely clothes and they are well looked after too.
The staff are absolutely amazing, warm, friendly and kind. It feels like family already! The staff know Mum's fun, loving, sociable personality
and she enjoys the activities and the time the staff spend with her.
Cedar is always clean and tidy as is Mum's room. The facilities at Cedar are brilliant the pub, shop, cafe and the decking is a lovely feature overlooking the nursery. The dining room overlooks the lovely gardens. The visitor's conservatory is gorgeous, stocked with drinks. Visitors can enjoy a drink in the pub too!

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. We appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from S S (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall feel happy with the home and care Mum receives. It is sometimes hard to get through to the care team to let them know I will visit. This is important as Mum has become more incontinent in the last year and requires the toilet before she leaves the home to prevent accidents.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from K T (Daughter of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my Mum, myself and all the family have received since Mum entered Cedar Grange in 2022, and during her recent decline and finally her passing has been excellent and I cannot thank them enough.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. We appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from L F (Granddaughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very friendly, they always make sure Nana is happy and comfortable.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. We appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from C E (Wife of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The residents are treated with dignity, appearing at all times well cared for, clean and well-dressed. Mostly settled in a homely atmosphere provided by caring and friendly staff. Participation is encouraged in the social aspects and activities provided. Nothing is too much trouble, visitors welcomed
at any time as part of the wider family.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience of our Cedar Grange Care Centre. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from O W (Granddaughter of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Cedar Grange looked after my nan in her final 6 months. They were kind and patient throughout. We're glad she had somewhere safe for her final days. They were so considerate to us as her family too.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from P G (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care of my mother to be exceptional. She is clean, well cared for and seems happy in herself. The staff at Cedar Grange are all friendly and interact well with all the residents.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience of our Cedar Grange Care Centre. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Linda M (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Cedar Grange for two years and was well looked after. The staff were very friendly and I have no complaints about the way Mum was cared for.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience of our Cedar Grange Care Centre. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from R L (Son of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very settled at Cedar Grange. The staff are super friendly and helpful. Great variety of food at various meal times. The bedroom is made up just how she would like. Nice garden to view from the window. Thank you for looking after her.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience of our Cedar Grange Care Centre. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Stuart F (Son of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with Mum's care.
Staff are great.
Home is clean.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Thomas F (Husband of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care given to my wife.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Cedar Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.661 for Cedar Grange is calculated as follows: ( (189 Excellents x 5) + (54 Goods x 4) + (6 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 254 Ratings = 4.661

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cedar Grange is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

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Vanessa Rigby

Job Title: Home Manager

Joined: 2000

I started my career with Cedars Care Group in 2000 when the group was in its infancy. My
initial role was as a domestic cleaner at Woodlands Manor in Southport. It was a challenging
but rewarding experience. After a few short years, I progressed from Head Housekeeper to
Housekeeping Manager, overcoming various obstacles along the way.
As the group expanded, our CEO saw in me the dedication and skills needed for the role of
Quality Assurance Manager in the new Operations team. My responsibilities include
ensuring home compliance, overseeing maintenance work, and managing projects across
the entire group, a role I take on with a steadfast commitment to quality care.
I was recently approached to take on the role of Home Manager for Cedar Grange. I didn’t
hesitate to accept, as Cedar Grange has always been a source of pride for me.  In
September 2019, I collaborated with the Operations team to assist Cedar Grange in
achieving an "Outstanding" CQC rating in responsiveness—a distinction that is not easily
attained. Furthermore, Cedar Grange received the "Best End of Life Care" award from the
Gold Standard Framework. This initial accreditation was a six-month process, during which
my team and I diligently compiled evidence to meet their 20 standards of care, resulting in a
Gold award. Upon re-accreditation, we were honoured to receive the highest possible award,
the Platinum Award. The team and the home are incredibly proud of these achievements.
It goes without saying that I am very proud of Cedar Grange. I am now happy to say I am the
manager while continuing my responsibilities with the Operations Support Team. I am
excited to lead Cedar Grange and support the team in achieving our goals. I am grateful to
Cedars Care Group for the opportunities and support that have led me to this point in my
career.


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Stephanie Salmon

Job Title: Operational Care Manager,

Joined: 2000

My journey began in 2000, while I was still in my final year of school. I started as a weekend
worker at Ash Croft House Nursing home. After my exams, the then manager recognized
my potential and offered me a full-time position, which I gratefully accepted. This was just
the start of my career, and I am deeply thankful for the opportunities that have come my way.
I have since progressed from HCA to Floor Manager, then to Care Manager and Deputy
Manager, a testament to my ambition and drive.
In 2012, with Cedars Group's growth, our CEO created the Operational Support Team, a
crucial department that provided strategic and operational support to our care facilities. I was
offered the position of Operational Care Manager, overseeing the teams in the different
homes and ensuring the highest standards of care across the board.
My work in the care field has not only been my vocation but also gives me a great sense of
pride. It is so rewarding, and I am lucky enough to say that I love my job and the impact it
has on the lives of those we care for.
Today, I find great joy in working closely with the staff at all our homes. My role goes beyond
management; I strive to empower our staff to grow and succeed. From senior carers to
deputy managers, I encourage and support their professional development, fostering a
culture of learning and progression.


Frequently Asked Questions about Cedar Grange

What types of Care is Cedar Grange registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cedar Grange provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Cedar Grange have?

There are 34 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Cedar Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Cedar Grange to the centre of Southport?

0.9 mile(s) as the crow flies, distance by road may be significantly further.