Holy Cross Nursing Home

Ettrick Grove, High Barnes, Sunderland SR4 8QA
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8.9 7 Reviews
  • Holy Cross Nursing Home, Sunderland
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Care Provided by Holy Cross Nursing Home

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 56 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Parkin (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Funding & Fees Guide for Holy Cross Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150

  • Our care home fees are based on a range of factors, including specific care needs, that can change over time. As of, 1 January 2024, our fees will start from £1,150 per week.


    Our fees cover the cost of your personally tailored 24/7 care plan, utility bills, all meals and snacks and an extensive wellbeing programme of activities and events. The single fee that you will pay will cover:
    •   Cost of personal care
    •   Accommodation
    •   Heating and lighting
    •   All catering including meals, snack and drinks
    •   Laundry
    •   Housekeeping services


    The following extra items and services are not covered by the weekly fees; however, we can arrange for them to be provided (at an additional cost):
    •   Professional hairdressing
    •   Personal copies of newspapers or magazines
    •   Personal purchases such as stationery, confectionery, toiletries etc.
    •   Clothing, shoes and slippers
    •   Dry cleaning
    •   Subscription TV and telephone services


    We provide a truly personalised approach to care and therefore, we need to fully understand your needs to give you an accurate estimate of your fees.
  • (these prices are only a guideline, please contact Holy Cross Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Holy Cross Nursing Home Reviews (7)

8.9

Holy Cross Nursing Home has a Review Score of 8.9 (8.857) out of 10, based on 6 reviews in the last 2 years. Over all time Holy Cross Nursing Home has 7 reviews.

Overall Experience

  • 6
  • 1
  • 0
  • 0
  • 0

Date Published

7
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6
1

Review from Tracey H (Sister-in-law of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Best Care Home we have ever been in. We enjoy visiting our relative at the Care Home. She has significant disabilities and very poor health. Nevertheless, the staff there always supports her to maximize her strengths, abilities, and wishes and she always has some news for us. We are able to associate
with other residents and able to have privacy with our relative and a cup of tea. The staff is organized and brilliant too.

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Review from Allyson P (Friend of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted to Holy Cross in the final weeks of his life. Although he always wanted to see his final days at home, the care and dedication to him was exemplary and he regarded Holy Cross as home. He was warm, fed and loved by those around him.
We cannot thank you enough for everything you
did to help and the support you offered to family and friends.

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Review from J R (Sister of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a regular visitor to Holy Cross Nursing Home where my sister is a resident. The staff are always friendly and welcoming. They treat the residents with care, kindness and respect. They encourage residents to take part in activities, help them when necessary and genuinely seem to care for each one
as an individual. I am very relieved my sister is a resident there.

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Review from M C (Wife of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Atmosphere is very good. All the staff provide excellent care and I find without exception very welcoming and friendly.

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Review from J S (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very satisfactory, well-kept, clean at all times. The staff are exemplary and approachable at all times too. No complaints at all. Dad is very comfortable.

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Review from M D (Regular Volunteer) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m currently a regular volunteer but my parent was resident from 2015 to 2019. The staff have always been attentive and tried to help as much as possible. Everyone is pleasant and seems to do their best. My current role is well-supported and assistance is available when needed. Lovely to me, recognised
during volunteers week by the home! Christian and caring!

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Review from Amber H (Granddaughter of Resident) published on 12 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fabulous nursing home more like a home from home much nicer than a hospital. All of the staff are so friendly and take the time to talk you through everything. My Grandad sadly passed away here and although he was only a resident for a week the staff looked after him well and made sure he
was comfortable at all times. The family couldn't have chosen a better place for him.

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Current Review Score: 8.9 (8.857)

Overview of Review Score

The Review Score of 8.9 (8.857) out of 10 for Holy Cross Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.721 for Holy Cross Nursing Home is calculated as follows: ( (51 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 68 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.136 Points relating to the number of positive Reviews for Holy Cross Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 6 Positive Reviews ÷ 11.2 = 0.536

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Holy Cross Nursing Home

What types of Care is Holy Cross Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Holy Cross Nursing Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Holy Cross Nursing Home have?

There are 54 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Holy Cross Nursing Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holy Cross Nursing Home to the centre of Sunderland?

1.6 mile(s) as the crow flies, distance by road may be significantly further.