World Prayer Day
Organiser: Brownlee Court
Date:
Monday 01 Mar 2021
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Brownlee Court Reviews (83)
Total of 83, showing 1-20
Brownlee Court has a Review Score of 9.4 (9.440) out of 10, based on 19 reviews in the last 2 years. Over all time Brownlee Court has 83 reviews.
Review from Jane R (Wife of Resident) published on 26 March 2025
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Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
From the day my husband arrived he was made to feel welcome. The home is immaculate in every area and has a lovely homely feel. The bedrooms are of varied size, all are spacious with modern furniture. Each room has a lovely modern ensuite shower room.The food is of high quality and varied. The residents
are encouraged to participate in the regular activities programme, which again is varied and plentiful, ensuring residents are engaged and stimulated. Coffee mornings are a lovely touch and the singalongs are so enjoyable. The Valentines day meal that was arranged for residents and partners was a really lovely touch, tables were set and decorated in the privacy of the rooms served with a 3 course meal. The staff at Brownlee made my husbands transition into their care as relaxed as it possibly could be. The staff are amazing, I cant thank them enough for the care shown to my husband and the outstanding support they gave me and my family. Would I recommend this home I absolutely would.
Reply from Sanju Joy, Office Support Manager at Brownlee Court
Thank you so much for your wonderful review and for taking the time to share your experience! We're truly honored by your kind words and thrilled to hear that our team exceeded your expectations. At Brownlee Court, we strive to create a warm, safe, and nurturing environment for all our residents, and feedback like yours means the world to us.
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Review from J M (Daughter of Resident) published on 14 March 2025
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Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I would just like to thank everyone on 1st floor nursing from the bottom of our hearts for giving my mum exceptional care during her final days, nothing was ever to much and all staff including carers, nurses, catering, domestic, went above and beyond for my mum and also looked after us her family while
we spent her final days with her, I would most definitely recommend to anyone looking for somewhere homely friendly and most of all caring such a top place with a great atmosphere absoute 5* from me
Reply from Sanju Joy, Office Support Manager at Brownlee Court
Thank you so much for taking the time to share your wonderful feedback about Brownlee Court! We're thrilled to hear that you had such a positive experience with us.Our team works tirelessly to provide compassionate and high-quality care, so it's incredibly rewarding to know that our efforts are appreciated. Your kind words motivate us to continue doing our best every day.
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Review from David G (Son of Resident) published on 5 February 2025
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Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My mum resides in Brownlee Court Care Home, Mum seems happy and content with the care she receives.
I visit my mother quite often and the care staff are great with her and they have a great rapport.
In my view, I feel that Mother is happy and content.
I visit my mother quite often and the care staff are great with her and they have a great rapport.
In my view, I feel that Mother is happy and content.
Reply from Sanju Joy, Office Support Manager at Brownlee Court
Thank you so much for taking the time to share your wonderful feedback about Brownlee Court! We're thrilled to hear that you had such a positive experience with us.Our team works tirelessly to provide compassionate and high-quality care, so it's incredibly rewarding to know that our efforts are appreciated. Your kind words motivate us to continue doing our best every day.
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Review from Susan S (Friend of Resident) published on 28 January 2025
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Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
A very friendly, caring home. Professional, friendly staff. Home has a family feeling/atmosphere. Welcoming to everybody equally. Residents have lots of activities to take part in. With music and laughter as the norm.
Reply from Sanju Joy, Office Support Manager at Brownlee Court
Thank you so much for taking the time to share your wonderful feedback about Brownlee Court! We're thrilled to hear that you had such a positive experience with us.Our team works tirelessly to provide compassionate and high-quality care, so it's incredibly rewarding to know that our efforts are appreciated. Your kind words motivate us to continue doing our best every day.
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Review from David M (Husband of Resident) published on 23 January 2025
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Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
When it becomes obvious that your loved one is in need of 24-hour per day nursing care, it becomes a very hard decision to have to make. After looking around a number of local nursing homes, we decided on Brownlee Court Care Home and we are so glad we did. My wife has now been a resident there for some
sixteen months and during that time, she has received the most dedicated care from all the staff.
We would like to extend our heartfelt thanks to the entire team for their dedication and loving care they are giving to my wife. I'm sure if it wasn't for their care she wouldn't still be with us today.
Thank you all.
We would like to extend our heartfelt thanks to the entire team for their dedication and loving care they are giving to my wife. I'm sure if it wasn't for their care she wouldn't still be with us today.
Thank you all.
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Review from E F (Daughter of Resident) published on 17 January 2025
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Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My dad was admitted to Brownlee Court in 2024 for rehabilitation after a hospital stay. As a retired district nurse I found it difficult to find fault with the care that he received. As his home carer was on holiday over Christmas this year he has returned to Brownlee for a week of respite care. I am
pleased to say the standard of care continues to be very high. The staff are friendly and welcoming and the standard of cleanliness is exemplary. I will not hesitate for my dad to return to Brownlee for future respite or long term care.
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Review from Alison K (Daughter of Resident) published on 5 December 2024
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Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My mam has been in the care home for two years. She has dementia. Staff are all lovely and treat my mam with the utmost respect. Any problems, staff are really helpful and quick to rectify. Mam loves it in the home, she only went in for a week respite but ended up wanting to stay.
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Review from John H (Daughter of Resident) published on 3 July 2024
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Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Very good, no explanation. Both Man (ten years ago) and now Dad. I nursed for forty years so I am able to assess the home's abilities and shortfalls. They all have a hard job, even just being aware of the tragedy of the patients'/residents' life changes. Well done and thanks!
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Review from Kay S (Daughter of Resident) published on 26 January 2024
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5.0 out of 5
Overall Experience
5.0 out of 5
I would like to thank you for the care and love you had shown my late dad on the Dementia Unit and Nursing Unit end-of-life care. You all are worth your weight in gold, keep on doing what you do and be proud. Very best wishes from myself and the family.
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Review from Sue W (Friend of Resident) published on 23 October 2023
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5.0 out of 5
Overall Experience
5.0 out of 5
I visit an elderly lady, a friend's mum. I visit most days and I must say the staff are exceptional, their dedication to the residents is outstanding, they put residents and visitors at ease. They have been fabulous with the care my friend's mum needs and above and beyond seems to be commonplace. The
home is immaculate and warm. The manager is attentive and thorough and the carers take their job role extremely serious and never lose sight of the needs of the residents, friendly and upbeat staff have been a pleasure to talk to.
Reply from Anita Wheelhouse, Home Manager at Brownlee Court
Hi, thank you for your very positive feedback, it's so nice to hear the possible steps that we all make on a daily basis for the wonderful residents we support at Brownlee Court.
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Review from John M (Son of Resident) published on 11 October 2023
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Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Our mother who is 94 became a respite resident in early September 2023. Unfortunately, she died later that month.
My three brothers and I, together with our wives, were all thoroughly impressed with all staff and nurses who came into contact with our mother. The level of care and attention was first
My three brothers and I, together with our wives, were all thoroughly impressed with all staff and nurses who came into contact with our mother. The level of care and attention was first
class.
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Review from A B (Wife of Resident) published on 18 September 2023
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Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
The home is currently being renovated to a high standard. The nurses are diligent and on the ball. Care staff are very friendly and helpful. The food is great, though menus follow a pattern. Snacks and drinks are served throughout the day. My family member requires monitoring every hour and I am happy
this happens most of the time. There are large showers and assisted bathing facilities and every room has its own bathroom. There are planned activities for residents if they wish to take part. As in every home, there are occasional issues, but staff respond quickly to concerns.
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Review from Alfred Victor S (Husband of Resident) published on 11 September 2023
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Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My wife needed a care home with EMI nursing facilities and Brownlee fulfilled all requirements. My family were very impressed from first visiting the home and we are finding that everything is fulfilling all our expectations. The manager and all staff have a very sensitive approach to residents and
their families and nothing is too much trouble. The nursing unit is well presented with a nurse and carers available at all times for questions and consultation and great care has been taken to make my wife feel comfortable. The food is of a high standard, served on time and I am always offered the opportunity to join her. Questions were asked regarding her likes and dislikes but she enjoys all food and has a hearty appetite. In summing up I would gladly recommend Brownlee Court to anyone requiring such facilities to care for their loved ones.
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Review from J J (Sister of Resident) published on 7 September 2023
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5.0 out of 5
Overall Experience
5.0 out of 5
My brother has been in Brownlee Court since November 2022 on the residential floor. After an initial settling in period we realised the benefits of having 24 hour care and knew it was the best option for him. The regular care staff are fabulous and are always happy to chat and update me on my brother's
time there. The care home are no longer needing to take on agency staff which is a massive plus. I cannot praise the manager and her team of admin staff, carers, kitchen staff, domestic and maintenance staff enough. They always greet me with a smile and put my mind at rest that my brother is being well cared for. If a problem arises, I know they will listen and do their utmost to resolve it. Well done Brownlee Court.
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Review from Fay D (Daughter of Resident) published on 30 August 2023
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Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
Lovely walking into the care home and it smelling lovely and fresh. All modern and decorated to a high standard. All areas are spacious and clean. Tea/coffee-making facilities for family to freely use.
Mam's room is a good size and her bathroom is a great size.
Staff are always friendly and willing
Mam's room is a good size and her bathroom is a great size.
Staff are always friendly and willing
to answer questions if required.
Lots of activities for the residents to engage.
Lots of activities for the residents to engage.
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Review from Suzanne T (Daughter of Resident) published on 30 August 2023
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Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Staff are excellent and friendly. Mum was there for respite, staff looked after her very well, introduced her to some ladies who were very friendly with her and made the whole experience less daunting. Staff were really friendly with the rest of the family. Medication was ordered promptly and picked
up by staff. Highly recommend. Plenty of activities.
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Review from V B (Daughter of Resident) published on 31 July 2023
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Overall Experience
1.0 out of 5
Overall Experience
1.0 out of 5
After reading amazing reviews regarding Brownlee court we jumped at the chance to put my mam in here for some respite.
Upon Arrival my arrival I was shown to my mam's room 72. We were sat in the room for over an hour only seeing the nurse to discuss her medication and DNAR. No one welcomed us, showed
Upon Arrival my arrival I was shown to my mam's room 72. We were sat in the room for over an hour only seeing the nurse to discuss her medication and DNAR. No one welcomed us, showed
us around or helped settle my mam in. Leaving a loved one in a nursing home for the first time is daunting and family need reassurance that they are going to be looked after but sadly this was not the case. We felt uneasy and unsafe to leave her there. The room was dirty/unkept, I understand that part of the home my mam was staying in was getting a refurb but if the room wasn’t ready it should never have been offered to us, it had stained carpets and battered-up furniture. The manager offered to clean the carpet but we had already made our mind up that we were not leaving her there. We were told my mam would be close to the nurse's station as she was a falls risk, this was also not the case.
Reply from Thomas Varghese, Director at Brownlee Court
Thank you for your feedback, we are sorry you feel your experience was not on a level you expected from us. Your complaint will be fully investigated in line with our procedures.
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Review from Jennifer H (Resident) published on 2 June 2023
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Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
All the staff are good, the kitchen staff, carers and housekeeping.
I have had to come back to Brownlee because I was falling a lot - I couldn't cope.
I have had to come back to Brownlee because I was falling a lot - I couldn't cope.
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Review from I P (Friend of Resident) published on 12 May 2023
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Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
My mother was a resident until her death last year. She was looked after by wonderful staff who were lovely to family as well as Mam. Since her death my friend has gone into care, so now I go and visit her. She loves Brownlee Home and the staff. The food is always amazing, the cleaners do an excellent
job and the staff, well, I can't explain how wonderful they are.
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Review from Sarah S (Daughter of Resident) published on 6 January 2022
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5.0 out of 5
Overall Experience
5.0 out of 5
Mum has been at Brownlee for seven weeks now after a sizweek stay in hospital with a broken hip and her previous care home unable to meet her needs due to the progression of her dementia. I was very apprehensive about the move but the change in her has been incredible. The staff here are absolutely
wonderful and for the first time in any care setting mum has built relationships with them and I genuinely feel like they care, it’s so much more than a job to them. Hearing a staff member say they have hugged your relative when you can’t be there yourself makes such a huge difference to the weight we all carry having a loved one in a care home. Mum is always clean, warm and has gained almost a stone in weight which is a miracle. Although her dementia can sometimes be challenging it is recognised as an illness not an inconvenience. The staff always have time to speak to me when I call which living 70 miles away means a lot to me. Just a lovely place, just wish you were closer!
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Current Review Score: 9.4 (9.440)
Overview of Review Score
The Review Score of 9.4 (9.440) out of 10 for Brownlee Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.664 for Brownlee Court is calculated as follows: ( (172 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 217 Ratings = 4.664
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.776 Points relating to the number of positive Reviews for Brownlee Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2. 18 Positive Reviews ÷ 23.2 = 0.776
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.