This excludes items of a personal nature such as Hairdressing, Chiropody, Toiletries, Hospital escorts, trips out etc..
Open Visiting, but Protected Mealtimes
large on-site car park
Langdale Nursing Home has a Review Score of 9.4 (9.358) out of 10, based on 8 reviews in the last 2 years. Over all time Langdale Nursing Home has 65 reviews.
Review from S R (Son of Resident) published on 16 January 2025
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Reply from Bethney Kelly, Partner at Langdale Nursing Home
Thank you for your positive feedback which is very welcome and which I will cascade to the team.
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Review from Linda C (Sister of Resident) published on 8 January 2025
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Reply from Bethney Kelly, Partner at Langdale Nursing Home
Thank you for your feedback, which is always appreciated. I have passed your comment re contact with the nursing team to our clinical lead. I have also checked our care system which shows on each healthcare interaction you have been telephoned with your brother's consent to update you with his current health evaluation.
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Review from J M (Son of Resident) published on 6 January 2025
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Review from Adrian F (Brother-in-law of Resident) published on 26 October 2023
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Reply from Bethney Kelly, Partner at Langdale Nursing Home
It has been our pleasure to look after your aunt and very much appreciate your kind words.
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Review from L E (Daughter of Resident) published on 9 October 2023
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Reply from BETHNEY KELLY, Partner at Langdale Nursing Home
Thank you for your positive feedback which is much appreciated.
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Review from Mary S (Mother of Resident) published on 5 October 2023
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Review from S P (Resident) published on 4 October 2023
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Reply from BETHNEY KELLY, Partner at Langdale Nursing Home
Our apologies again for the misunderstanding with regard to the mandatory Concessionary TV License of £7.50, which is an annual fee and as you came to Langdale in 2022 was payable from admission to 31st March 2023 and then payable again from 1st April 2023.
Thank you for your feedback which is important to us.
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Review from C B (Resident) published on 3 October 2023
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Reply from Bethney Kelly, Partner at Langdale Nursing Home
Thank you for your positive feedback which I will cascade to our team.
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Review from Cyril P (Husband of Resident) published on 11 January 2023
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Review from S L (Resident) assisted by family/friend published on 2 November 2022
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Review from Brian C (Father of Resident) published on 22 June 2022
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Reply from BETHNEY KELLY, Partner at Langdale Nursing Home
Thank you for your positive comments it has been a pleasure to care for you son over the passed twelve years. I will pass your comments on to the team. Thank you.
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Review from T D (Daughter of Resident) published on 20 June 2022
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Reply from BETHNEY KELLY, Partner at Langdale Nursing Home
Thank you for your positive feedback whick is very inportant to us.
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Review from Stephen L (Brother-in-law of Resident) published on 7 February 2022
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Review from Carol F (Mother of Resident) published on 7 February 2022
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Reply from BETHNEY KELLY, Partner at Langdale Nursing Home
Thank you for your lovely comments which I will cascade to our team.
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Review from E M (Son of Resident) published on 3 February 2022
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Reply from BETHNEY KELLY, Partner at Langdale Nursing Home
Your positive review is very much appreciated, Thank you
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Review from Janice B (Friend of Resident) published on 3 February 2022
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Reply from Bethney Kelly, Partner at Langdale Nursing Home
Thank you for making this positive review of our service.
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Review from Gary M (Son of Resident) published on 1 February 2022
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Reply from Betheny Kelly, Partner at Langdale Nursing Home
Thank you for your positive comments with regard to our service.
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Review from Belinda E (Resident) published on 1 February 2022
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Reply from BETHNEY KELLY, Partner at Langdale Nursing Home
Thank you for your positive feedback, It has been difficult in the past two years but very rewarding for our hard-working team when we receive such lovely comments.
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Review from Maureen E (Resident) published on 1 February 2022
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Reply from BETHNEY KELLY, Partner at Langdale Nursing Home
Thank you for your comments which has been passed on to our care and catering teams. I am sorry that you feel there is no variety in our six weekly menus and I am very happy to discuss this further with you. I have already met with the catering supervisor to discuss the way forward with regard to the temperature of the meals served.
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Review from C H (Son of Resident) published on 27 January 2022
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Reply from BETHNEY KELLY, Partner at Langdale Nursing Home
Thank you for your very positive review of our service and we will cascade this to all our care team.
It was our pleasure to arrange the celebrations for your father's 100th birthday, especially as he served in the RAF as a bomber pilot during WW2, we are all grateful for his service to our country.
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Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes
The Review Score of 9.4 (9.358) out of 10 for Langdale Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.558 for Langdale Nursing Home is calculated as follows: ( (63 Excellents x 5) + (22 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 95 Ratings = 4.558
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Langdale Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 May 2021
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