Barchester Woodside House Care Home

142 Woodside Road, Thorpe St Andrew, Norwich NR7 9XJ
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9.7 86 Reviews
  • Barchester Woodside House Care Home, Norwich
Located in Norwich, Woodside House offers a stimulating environment for those older people requiring extra support.

Woodside provides first-class 24-hour nursing and residential care alongside expert care for people with dementia with a specialist Memory Lane Community. The Home also provides support for respite care and short breaks as well as long-term stays.

A team of highly-qualified and attentive staff really focus on the individual needs of the residents with a tailored care plan for each person. And the home's dedication can be seen across the board - in cooking, hospitality and organising activities. Why not arrange a visit and see for yourself!

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Care Provided by Barchester Woodside House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Robertson (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Barchester Woodside House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,500

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Woodside House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Woodside House operates an open door policy for visitors of residents at the home.


  • Parking

  • On-site car parking


Barchester Woodside House Care Home Reviews (86)

Total of 86, showing 1-20
9.7

Barchester Woodside House Care Home has a Review Score of 9.7 (9.689) out of 10, based on 25 reviews in the last 2 years. Over all time Barchester Woodside House Care Home has 86 reviews.

Overall Experience

  • 59
  • 25
  • 2
  • 0
  • 0

Date Published

86
7
17
25
61

Review from Claire E (Daughter-in-law of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really kind. All of the staff were so sweet & Respectfull.
Thankyou!

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Review from A S (Sister of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodside is a friendly, caring warm home led by an exceptional manager who encourages her team of carers, admin, activity staff, nursing staff to work together to provide the best possible care for residents.
When my brother first arrived he found it difficult to settle. But the whole team never gave
up on him, trying to find ways to engage him, working out the times of day when he needed more support.
Now he feels supported and enjoys being with his carer, often stopping them on the corridor to tell them he likes them.
He is involved in activities which are new to him. He is much calmer and settled. He loves to walk outside. When the warmer weather arrives he will be able to take more advantage of this.
I could not wish for a better place for my brother to live.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for such a lovely review, it is a pleasure to care for your brother and we are so happy we have been able to work together to help him settle into his new home. I will share your lovely feedback with the team.


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Review from Mary A (Wife of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A super care home. I knew from my very first visit that I wanted my husband to be cared for here. Staff are fantastic, from management, admin, nursing staff, carers, in fact, just everyone. I was always greeted by any member of staff that I met on my frequent visits. It's just like one happy family.
The run up to Christmas was a very special time, with loads of activities for all to get involved in. The home looked so pretty too, with numerous Christmas trees and decorations, groups of school children entertaining the residents with their singing. It was wonderful.
The staff were so caring and compassionate when my husband was at end of life, they treated him with love, very attentive, always making sure he was comfortable. They looked after us brilliantly, as a family, during this sad time, nothing we asked for was too much trouble. I will always be grateful for their care and dedication.
My experience at Barchester Woodside House Care Home has been exceptional, they are a credit to the Barchester group.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

It was such a pleasure caring for your husband. Thank you for such a lovely review, I will share this with all the staff.


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Review from P F (Daughter of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The admin assistant always offers a warm welcome with a big smile. She is the first port of call as you arrive. She is always there for us and at times I need a big hug. In fact, all of the staff are exceptional, all mixing different roles so that they can cover each other. Always with a 'hello' when
I see them. Unfortunately, my Dad is bedridden and he cannot join in on any activities, due to lack of mobility and Alzheimer's. We visit him every day, just so we're around him and when I know I can't be there, I know he is well looked after. My Mum also had a stay following a half knee op and the staff were exceptional during this time too.

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Review from Guy L (Son of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly, warm and caring. The team have cared for my mum so well, supporting her more as she has needed more help!

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for such lovely feedback, I will share this with the whole staff team.


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Review from D P (Friend of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Woodside House Care Home is absolutely amazing. All the staff from carers, admin, activities and housekeeping are wonderful, helpful and friendly. Nothing is too much trouble and there is always someone willing to assist you. There is always different activities and outings for everyone to
enjoy. Lots of fun every day.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for such a lovely review, we are very grateful for your feedback and I will share this with all the staff.


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Review from J W (Son of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was happy and relaxed. She is well cared for and needs for nothing. She is clean and comfortable and relaxed.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for your lovely review, I will share this with the team.


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Review from Zoe B (Daughter of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my brother needed to find a care home for our pops. With hearing so many negative comments, this was a concern. However, as soon as we walked into Woodside, it felt the right place, warm and friendly. Our pops soon arrived, and he soon settled in and received the best care we could have imagined.
The staff from housekeeping to management were amazing. We had full support from staff, who couldn't do enough for us. Pops was happy at Woodside, and it was home-from-home for us too. Coming into friendly faces at difficult times really helped us as a family. Unfortunately, Pops passed, and again, the staff went above and beyond with their support. I cannot recommend Woodside enough. Thank you, Woodside, our forever family.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for such a lovely review of your Pops care and support. It was our pleasure to care for your Pops. I will share your feedback with the whole team.


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Review from Biddy H (Resident) assisted by family/friend published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wish was to have a lovely afternoon tea. Barchester Woodside House Care Home arranged for us to go to a hotel. I invited four other residents and we have had such a lovely time. Staff came and drove us round to also see the city, it was lovely.
I want to thank Woodside for giving us such lovely
treats and outings, it really keeps us young and helps keep our brains active.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for such a lovely review. It was a lovely day and our pleasure to make your wish happen.


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Review from I R (Husband of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well run, business-like, warm atmosphere. Staff all very friendly, cheerful, efficient and caring.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for taking the time to share your lovely feedback, I will share this with all the staff.


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Review from J G (Niece of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the overall care of my aunt. She is well-fed and clean and seems happy. The home itself is clean and the staff are friendly and have answered our questions efficiently.
She needs more mobilisation and I have discussed this with staff.

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Review from F S (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very kind, helpful, caring and do their very best to make life as enjoyable as possible. Get a warm welcome when you go in. They have a lovely garden to sit in and patio area. Do lovely activities for residents and are encouraged to join in. It is lovely that they bring animals in so residents
can pet and hold. They do nice trips out for the residents and have entertainment put on. They have a room where they can have their hair done, also have a chiropodist that comes in. They do morning coffee and afternoon tea with biscuits and cakes. Communal rooms, such as the dining room and lounges, are very pleasant and very clean throughout the home.

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Review from Helen D (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Woodside House Care Home is amazing, everything I hoped elderly care could be. Mum has been here three years and the care has been amazing. The staff are super and turnover of staff is very low. Activity staff offer a variety of activities and are a lot of fun.
The manager is responsive
and caring and my mum visits her room often.
Only thing Mum doesn't like is the food.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for such a lovely review. As always, we will continue to try our hardest to find food that Mum enjoys.


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Review from S E (Daughter of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I took a friend to see Mum recently (the friend has a father at a care home in Dorset) and she said what a lovely atmosphere Barchester Woodside House Care Home has. I put this down to the fact everyone is so friendly, from kitchen staff, laundry ladies, office staff, manager and most importantly, carers
and trained staff.
Well done Woodside.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for taking the time to post your review, we will continue to use constructive feedback to improve our services further at every opportunity. It's so nice to hear the atmosphere being mentioned, we are very proud to have such a great team creating that feeling within the home.


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Review from Julie G (Wife of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Woodside House Care Home, in its entirety, has made my husband and family very welcome with such superb care, dignity and respect. As soon as you enter the care home, everybody is so welcoming, you are greeted with smiles, the atmosphere is so homely and happy, they all give such care and
warmth from the heart. It's a beautiful feeling knowing my husband is so well cared for each and every day. Thank you all at Woodside. I would not hesitate to recommend Woodside to anybody needing such specialist care. They ensure residents in their care get rich and fulfilled lives. Good food, fun and friendship, loving and friendly environment.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for such a lovely review, we appreciate your support.


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Review from Ann L (Wife of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here as a resident and I visit him every day. Had to feed him. He is very well looked after and all the staff are so kind and helpful. I, myself, have just had an op on my knee and have stayed for a week to be near my husband. All the staff have been so kind and helpful to me. I
shall miss them when I go home.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for such a lovely review and all your support for our home. It was a pleasure to have you with us for the week.


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Review from E W (Husband of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The compassion and empathy extended by all staff to both residents and relatives at Barchester Woodside House Care Home is outstanding and reflects the total professionalism led from the top. I can fully recommend this nursing care home with confidence.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for such a lovely review, I will pass this on to all staff.


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Review from Margaret S (Respite Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for six days respite after an operation. My husband has Alzheimer’s and dementia so he is in another home for two weeks. I go home today.
I have been into lots of care homes in past years as part of my work, and my husband going in while I get some respite.
This care home has opened my
eyes to how good a place can be as the staff, care, feeling of happiness spread around. Activities, food are all absolutely the best.
I am 77 years old and still very active and mobile and hope to be for years yet. Definitely happy to know a place so good as Woodside House is available to people who when older need care.
I have found the residents here have a good life and look after the more vulnerable because they themselves feel secure.
Such a lovely experience to have spent this time here and know all the horror stories you hear about care homes certainly is not true of this place.
I can honestly say the care staff in every role I have had dealings with here have been the best.

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Review from A Q (Granddaughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before coming to Barchester Woodside House Care Home, I always thought care homes were not a nice place to be however I couldn't have been more wrong. The care provided to my gran was more than I could have ever hoped for. The entire staff were warm and professional from the first viewing until the
end. The home was always clean and organised.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for such a lovely review I will share it with the staff, it is great to hear Woodside has changed your perception of care homes.


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Review from Jan K (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Barchester Woodside House Care Home for three years until she died. The care shown for her and our whole family was exemplary, very caring and nothing was too much trouble. I would recommend this care home for anyone with additional needs. Thanks to all staff, you're brilliant.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you so much for such a lovely review I will share this with all of the staff. It was a pleasure to care for your mum and she is missed by all.


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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Barchester Woodside House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Barchester Woodside House Care Home is calculated as follows: ( (218 Excellents x 5) + (55 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 289 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Woodside House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (9)

Sarah

Sarah Robertson

Job Title: General Manager

Joined: 2022

My name is Sarah and I am proud to be the General Manager here at Woodside House.


I am an experienced nurse and care home manager, having spent many years with both the NHS and Barchester. I love working for Barchester and leading the team at Woodside House in the care and support of residents to provide first-class service that meets their individual needs. We have a truly lovely home and a fantastic team.


My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care.


Our door is always open to visitors who want to experience our family-friendly atmosphere and I am always ready to speak to anyone who is starting to explore their future care needs.


David

David Leaper

Job Title: Deputy manager

Joined: 2024

My name is David and I joined the team in 2024. I feel privileged to be the deputy manager & clinical lead for Woodside House.


Samantha

Samantha Lake

Job Title: Activities Co-Ordinator

Joined: 2002

My name is Sam and I lead our Activities Team at Woodside House.


I have been at Woodside House since 2004 and I love it here. I am responsible for ensuring that the residents are able to participate in sociable, fun and rewarding activities. My team and I are very passionate about our work and love putting smiles on the residents' faces.


We involve the residents in the planning of our activity calendars and encourage residents to continue with the hobbies that they have enjoyed throughout their lives. We will support every resident to try new things and we love learning from our residents every day.


Amy

Amy Fulga

Job Title: Head Of Community - Willow & Sycamore

Joined: 2011

My name is Amy and I joined Woodside House in 2011 as a Registered General Nurse and now I am the Head of Unit for our Willow and Sycamore communities.


I am responsible for ensuring that all of my residents receive the highest standards of care and are treated with the level of dignity and respect that I would want for my family to receive. We have a very experienced team and several of the staff have been here for many years and are great friends with the residents.


We love welcoming new residents and helping them to join our little community, each new person brings their own personality to the mix and it is wonderful to see everyone making new friends as they settle in.


Kimberley

Kimberley Cooper

Job Title: Head Chef

Joined: 2017

My name is Kim and I am proud to run the kitchen team here at Woodside House.


I am responsible for providing a top class dining experience and ensuring that the menus reflect the high standards that every resident should enjoy. I am constantly speaking with residents to find out what foods they prefer, the way they like things presented and how I can make every meal a great experience.


Working with the care staff to ensure each resident's unique dietary requirements are met, is just one of the ways that my kitchen team support the health and well-being of our residents. I spend time with each new resident to ensure that my team and I are aware of their preferences and favourites when they first move in to Woodside.


Kelly

Kelly Mitchell

Job Title: Housekeeper

Joined: 2003

My name is Kelly and I am the Head of Housekeeping here at Woodside House.


My responsibilities include leading our housekeeping team to making sure that the home is spotlessly clean at all times. We take care of all aspects of housekeeping so that our residents can relax and know that everything is taken care of for them


Scott

Scott Allman

Job Title: Head Of Maintenance

Joined: 2004

Hi, my name is Scott and I am responsible for ensuring that every aspect of Health and Safety has been observed.


I also ensure that everything is working well and Woodside House remains well-maintained and presented 'home-from-home.' I am always ready to help a resident to rearrange their room or put a new picture up on the wall.


Residents are always welcome to join me in pottering in the garden.


Sally

Sally Dack

Job Title: Home Adminsitrator

Joined: 2018

Sally is the home's Administrator and joined us in January 2018. Her role involves supporting the General Manager and taking responsibility for all the financial and administrative aspects of the home.


Nono

Nono Dabutha

Job Title: Head of Memory Lane Community

Joined: 2023

My Name is Nono I have been a Nurse since 2001 originally in my home county of Botswana. I moved to the UK in 2005 and started working in a care home in Dereham. I worked as a Nurse caring for older people before becoming deputy manager in 2012. I moved to Woodside House in February 2023 after hearing of the home's excellent reputation. I have completed my end-of-life enhanced training with the NHS team and I have completed my level 5 Diploma in adult care.


I am now really enjoying the challenge of leading the memory lane community at Woodside House.


Frequently Asked Questions about Barchester Woodside House Care Home

What types of Care is Barchester Woodside House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Woodside House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Woodside House Care Home have?

There are 58 Single Rooms.

What are the Facilities & Services at Barchester Woodside House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Woodside House Care Home to the centre of Norwich?

1.9 mile(s) as the crow flies, distance by road may be significantly further.