Winscombe Hall has a Review Score of 9.6 (9.647) out of 10, based on 12 reviews in the last 2 years. Over all time Winscombe Hall has 54 reviews.
Review from P T (Friend of Resident) published on 3 October 2024
Submitted via Postal Card •
Report
Reply from Louise Livesey, Group Support Manager at Winscombe Hall
Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Son of Resident) published on 17 July 2024
Submitted via Website •
Report
Reply from Louise Livesey, Group Support Manager at Winscombe Hall
Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael W (Husband of Resident) published on 20 May 2024
Submitted via Website •
Report
Reply from Louise Livesey, Group Support Manager at Winscombe Hall
Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B B (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card •
Report
Reply from Louise Livesey, Group Support Manager at Winscombe Hall
Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Corin M (Granddaughter of Resident) published on 28 March 2024
Submitted via Website •
Report
Reply from Louise Livesey, Group Support Manager at Winscombe Hall
Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracey D (Daughter of Resident) published on 28 March 2024
Submitted via Website •
Report
Reply from Louise Livesey, Group Support Manager at Winscombe Hall
Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Donald H (Son of Resident) published on 28 February 2024
Submitted via Postal Card •
Report
Reply from Louise Livesey, Group Support Manager at Winscombe Hall
Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R F (Husband of Resident) published on 27 February 2024
Submitted via Postal Card •
Report
Reply from Louise Livesey, Group Support Manager at Winscombe Hall
Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S C (Daughter of Resident) published on 20 November 2023
Submitted via Website •
Report
Reply from Louise Livesey, Group Support Manager at Winscombe Hall
Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always try to act upon any suggestions that are made to make sure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Arnold J (Husband of Resident) published on 7 September 2023
Submitted via Postal Card •
Report
Reply from Louise Livesey, Group Support Manager at Winscombe Hall
Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Deb G (Daughter of Resident) published on 24 May 2023
Submitted via Website •
Report
Reply from Louise Livesey, Group Support Manager at Winscombe Hall
Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen C (Daughter-in-law of Resident) published on 12 April 2023
Submitted via Website •
Report
Reply from Louise Livesey, Group Support Manager at Winscombe Hall
Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Angela P (Respite Resident) published on 13 February 2023
Submitted via Website •
Report
Reply from Louise Livesey, Group Support Manager at Winscombe Hall
Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen W (Daughter of Resident) published on 31 January 2023
Submitted via Website •
Report
Reply from Louise Livesey, Group Support Manager at Winscombe Hall
Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nicola M (Daughter of Resident) published on 31 January 2023
Submitted via Website •
Report
Reply from Louise Livesey, Group Support Manager at Winscombe Hall
Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K W (Son of Resident) published on 21 December 2022
Submitted via Website •
Report
Reply from Louise Livesey, Group Support Manager at Winscombe Hall
Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul W (Son of Resident) published on 21 December 2022
Submitted via Website •
Report
Reply from Louise Livesey, Group Support Manager at Winscombe Hall
Thank you for taking the time to review your experience of our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jan P (Daughter of Resident) published on 20 December 2022
Submitted via Website •
Report
Reply from Louise Livesey, Group Support Manager at Winscombe Hall
Thank you for taking the time to review your experience at our Winscombe Hall Care Centre; we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Daughter of Resident) published on 28 November 2022
Submitted via Website •
Report
Reply from Louise Livesey, Group Support Manager at Winscombe Hall
Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debbie H (Sister of Resident) published on 25 November 2022
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.647) out of 10 for Winscombe Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.647 for Winscombe Hall is calculated as follows: ( (97 Excellents x 5) + (35 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 139 Ratings = 4.647
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Winscombe Hall is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Feb 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Joined: 2019
I started my career training to be a beauty therapist, where I gained the highest
qualifications. I initially moved to domiciliary care because I wanted to work in a profession
where I could help people, which has always been a passion of mine. I have never looked
back and genuinely feel it has been my calling.
My journey at Winscombe Hall began in 2019, where I quickly proved my dedication and
work ethic. Within eight weeks, I progressed from a carer to a Floor Manager, a testament to
my commitment to providing excellent care and my ability to take on new challenges.
In 2021, I was offered the position of Deputy Manager, and I have enjoyed the challenge and
learning the more in-depth nuances of care.
At the end of 2024, when the Manager decided to move on to pastures new, I was offered
the position of Home Manager. It was my great pleasure to accept, as Winscombe Hall holds
a large space in my heart, and I have great pride in the home. I am proud to be part of the
Winscombe Hall family and share in its achievements.
As I look to the future, I am excited about the opportunities to further enhance Winscombe
Hall. I am committed to maintaining its current high standards and am eager to explore new
ways to improve and innovate, ensuring that it remains a fantastic home for all.
Job Title: Home Finance Administrator
Joined: 2024
My career has always revolved around administration, but I only entered the care industry
when I moved to Weston in 2013. I love working in the care industry; even when you are
working in an office setting and not on the floor, it can still be so rewarding. I get to meet and
speak to the residents' families, from the first visit when they are viewing the home to an
ongoing point of contact throughout their journey, building positive relationships for all who
live and work here.
My journey with the Cedars Group began at Winscombe Hall in April 2024. The first time I
visited the home to meet the manager, I was immediately struck by the grandeur of the
country manor home. This unique setting is something I deeply appreciate and it's a privilege
to work in such a distinguished beautiful environment.