Barchester Castle Keep Care Home

Noddle Hill Way, Bransholme, Hull HU7 4FG
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9.7 25 Reviews
  • Barchester Castle Keep Care Home, Hull
A modern, purpose-built care home, Castle Keep is set within Castle Care Village with three other homes sharing beautifully landscaped grounds. They're located on the outskirts of Sutton Village, just minutes from Hull city.

They provide first-class 24-hour nursing care and also provide expert care for people with dementia and related challenges with memory in the Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and in organising activities for residents.

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Care Provided by Barchester Castle Keep Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Debbie Davies (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Barchester Castle Keep Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Castle Keep Care Home Reviews (25)

Total of 25, showing 1-20
9.7

Barchester Castle Keep Care Home has a Review Score of 9.7 (9.651) out of 10, based on 10 reviews in the last 2 years. Over all time Barchester Castle Keep Care Home has 25 reviews.

Overall Experience

  • 18
  • 7
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Date Published

25
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7
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15

Review from Jean O (Wife of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well cared for and the staff are all very good and friendly and helpful and kind.

Reply from Debbie Davies, General Manager at Barchester Castle Keep Care Home

Thank you for your kind words, we will pass these back to the team.


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Review from I W (Brother of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring and friendly.

Reply from Debbie Davies, GM at Barchester Castle Keep Care Home

Thanks for your kind words we shall pass these back through to the team.


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Review from Janet H (Daughter of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has been in Barchester Castle Keep Care Home now for a year. I would like to say, what absolutely amazing staff take care of him. With dementia causing behaviour difficulties, it cannot be easy dealing with unexpected occurrences. The staff do everything with a smile and encouraging words
showing real care and commitment. In my estimation, they go above and beyond every day. A credit to their profession. Cannot praise them enough. The manager is also only too happy to discuss anything with the family. 5 star service. Thank you so much.

Reply from Debbie Davies, GM at Barchester Castle Keep Care Home

Thank you for your kind words, we will feed this back to the team. Many thanks, Debbie.


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Review from Joan B (Wife of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt visiting the home was the right one, clean and bright, staff friendly and professional, very organised and work together as a team. Always feel a warm welcome when visiting my husband. The care given is excellent, always ready to support and encourage the residents.

Reply from Debbie Davies, GM at Barchester Castle Keep Care Home

Thank you for your kind words. We will feed this back to the team. Thanks, Debbie.


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Review from William B (Husband of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are absolutely marvellous, they are all so friendly and they can not do enough for the residents or visitors for that matter. The building is kept very clean, pleasant surroundings, the food is lovely and most importantly, my wife is very happy.

Reply from Debbie Davies, GM at Barchester Castle Keep Care Home

Thank you for your kind words, we will feed this back to the team.


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Review from Donna P (Daughter-in-law of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care and support my father-in-law receives. Staff work extremely hard and often understaffed. Laundry is an issue, all Father-in-law's clothes/bedding are all named, would appreciate only named items being put in his room as ends up wearing other clothes. Staff are all very helpful
and caring, they are so good with Father-in-law and cheer him up if he's down. Thank you.

Reply from Debbie Davies, GM at Barchester Castle Keep Care Home

Thank you for your kind words, we will feed this back to the team.


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Review from Anne P (Wife of Resident) assisted by family/friend published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers/staff are very caring and work extremely hard to look after my husband. At times, I feel they are understaffed and chasing around. Now it is nicer weather, is nice residents get outside but again, can't if short staffed. We like the activities you do, it would be helpful if my husband, at
times, could mix with residents in Nightingale.

Reply from Debbie Davies, GM at Barchester Castle Keep Care Home

Thank you for your kind words, we will feedback to the team.


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Review from D G (Wife of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have recently had a couple of tries out on the minibus to different garden centres. We thoroughly enjoyed ourselves. From the moment we left the nursing home, we were both treated with first-class care and consideration from the moment we left to the time we returned. We certainly hope
there will be more trips out offered.
Thank you for all you do.

Reply from Debbie Davies, GM at Barchester Castle Keep Care Home

Thank you for your kind words. We are so glad you have enjoyed your outings with our team members.


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Review from Lisa R (Daughter of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visit, before Dad became a resident, I can’t fully describe my feelings but Castle Keep blew my mind. It was open, airy, with lots of space, calm and homely, the other residents and staff were all at ease. It was so welcoming, I immediately felt at ease. The residents were clean and relaxed and
the staff all interacted with residents, one in particular sticks in my mind forever, she was sitting on a sofa, a resident's legs resting on her as she gently rubbed them, this was definitely the place for Dad. I felt the love and care right there.
All the staff are amazing, their expertise, knowledge, care, and advice is invaluable. Dad is so settled and this is entirely due to them and their dedication. They keep us informed on everything, with help, advice and honesty, not only looking after Dad but us too, nothing is too much, they have set our minds at ease so many times, full of support and compassion, and we can’t thank them enough. I appreciate every one of them, I’m so happy Dad has found his forever home with them.

Reply from Debbie Davies, GM at Barchester Castle Keep Care Home

Thank you very much for your kind words regarding the staff and Castle Keep. We will pass this back to the team. Thanks.


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Review from J C (Partner of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been a resident at Castle Keep Care Home for nearly four years in both Nightingale and Willow. I have nothing but great respect for all carers and staff who tirelessly provide the much-needed care my partner requires. Castle Keep is a very homely place to visit, the staff are lovely and
always so welcoming. I am always informed of any unforeseen incidents regarding my partner's wellbeing for which I am most grateful. I have absolutely no problem with my partner remaining in their care.

Reply from Debbie Davies, GM at Barchester Castle Keep Care Home

Thank you for your kind words. We Will pass these back to the team.
Many Thanks.


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Review from Sylvia B (Wife of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say I am very happy with all aspects of the care given to my husband. The staff are excellent in their caring attitude, the accommodation is clean and tidy and the food is good. The doctor's facilities are good and overall standards are good.

Reply from Debbie Davies, GM at Barchester Castle Keep Care Home

Thank you for your kind words we will feed these back to the team.


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Review from P W (Wife of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with my husband's care, he always looks clean and tidy. Nothing is too much trouble for your nursing staff carers. Activities are good and we get taken out which my husband loves. My only problem is his laundry. I label everything but some go missing.

Reply from Debbie Davies, GM at Barchester Castle Keep Care Home

Thank you for your kind words we will feed these back to the team.


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Review from Lynne B (Partner of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely facility, it is lovely and clean, and all the staff are amazing and have made my partner feel totally at home. Nothing is too much trouble. The manager is great and you can talk to her about anything. I feel totally comfortable placing my partner here.

Reply from Debbie Davies, GM at Barchester Castle Keep Care Home

Thank you so much for your kind words. We will pass this back on to the team.


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Review from Gillian W (Sister of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is a very hard person to please but as I write this he is very happy with the care and the people at the home. As a sister I am pleased with it all, he gets really looked after.

Reply from Debbie Davies, General Manager at Barchester Castle Keep Care Home

Thank you for your kind words we will pass this onto the team!


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Review from K N (Daughter of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is receiving amazing care at castle keep, everyone of the staff not only give my mum a* care they also look after us when we are there and make us feel so welcome and relaxed when we visit. It really is a pleasure. I obviously never wanted my mum to come into a care home but it has been made
so much easier knowing she is receiving amazing care.

Reply from Debbie Davies, GM at Barchester Castle Keep Care Home

Thank you for your lovely comments, we appreciate your kind words.


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Review from D D (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has only been a resident for 3-months after coming from another home. He seems a lot more settled here, and the staff have a lot to do with that. I know he isn't always easy to handle, but the staff are professional and kind. They put my mind at ease with how they care for him. Thank you

Reply from Karen Champion, Ops Manager at Barchester Castle Keep Care Home

Thank you so much for your comments, and we will make sure we share this with the team.


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Review from P W (Wife of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Laundry - Lose clothing and bedding even when name on it. The staff are angels so glad my husband is with you.

Reply from Karen Champion, Ops Manager at Barchester Castle Keep Care Home

Thank you so much for your lovely comment. Sorry to hear you are still experiencing difficulties with laundry please report any missing items to us and we will work to resolve the issue.


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Review from Victoria M (Daughter of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Nightingale ward staff are amazing! They really do go above and beyond to look after all the residents and really create amazing events and activities for them to enjoy and be involved with! They really do CARE! During Covid-19 lockdowns they had to step up further to be there when family members
couldn't and that meant everything to me and my family. I just wish admin was a person with empathy and excellent people skills as it's needed when working in the care sector.

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Review from A E (Wife of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband's care during the last year has been excellent. The staff are kind and empathetic, despite the difficulties he presents. He appears to be happy in the care home as far as I can tell, and the staff work to a refined regime to maintain safety during the pandemic. I am very disappointed to not
have my request for an essential carer considered. Despite these risks, this is very important to me.

Reply from Feedback Team, The Feedback Team at Barchester Castle Keep Care Home

Dear Anne, thank you for your review and kind words regarding our service and staff. Positive feedback such as this is always so gratefully received and will mean a lot to the team at Castle Keep. We are sorry to hear you have some concerns regarding essential worker status. I understand this is important to you, and we have previously discussed you becoming a part of our activities programme at the home as an alternative. Please do not hesitate to contact myself or a member of my team if you change your mind or wish to discuss any outstanding concerns. You can contact us via phone: 01482 372402 or email: castlekeep@barchester.com.
Kind Regards,
The General Manager, Castle Keep.


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Review from Ann M (Wife of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was taken into respite care last May at the beginning of Covid restrictions. A very difficult and emotional time for all concerned. To my amazement, I found that the care and love given, was much more than I could have hoped for. Not just for my husband, but for myself too. Thank you all
so much to all who work so hard at Castle Keep for keeping our loved ones safe and contented. I highly recommend this Care Home when you are unable to cope with the situation at home. Well done everyone.

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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Barchester Castle Keep Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Barchester Castle Keep Care Home is calculated as follows: ( (98 Excellents x 5) + (20 Goods x 4) ) ÷ 118 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.82 Points relating to the number of positive Reviews for Barchester Castle Keep Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 10 Positive Reviews ÷ 12.2 = 0.82

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Deborah

Deborah Davies

Job Title: General Manager

Hello, my name is Debbie and I am the General Manager for Castle Keep.


I have worked in the care sector for over 35 years, I have worked in a variety of care settings including 5.5 years in the Queen Alexandra’s Royal Army Nursing Corps, I have also been a registered childminder. I started my career as a carer, and have worked my way up the career chain.


I am a registered nurse and have worked in various care settings including British Military Hospitals and medical centres in Germany, I have worked in private nursing homes, and the NHS.


I am very passionate about nursing and care, I am a very strong advocate for person-centred care and the care plans are individual and tailored to meet the needs of your loved one.


If there are any questions or queries you wish to ask please do not hesitate to give the home a call.


Frequently Asked Questions about Barchester Castle Keep Care Home

What types of Care is Barchester Castle Keep Care Home registered for?

Older Person Care, Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Castle Keep Care Home provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Barchester Castle Keep Care Home have?

There are 57 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Barchester Castle Keep Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Barchester Castle Keep Care Home to the centre of Hull?

3.2 mile(s) as the crow flies, distance by road may be significantly further.