Richmond House Care Home

71 Brighton Road, Rhyl LL18 3HL
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9.8 105 Reviews
  • Richmond House Care Home, Rhyl
Richmond House is a residential care home specialising in dementia care, supporting residents to live happily and comfortably in the purpose-built home.

The home has fresh and modern features and furnishings which ensure the most up to date services and care can be offered to people living at Richmond house.

Richmond House has a variety of homely areas for residents to spend time in including a library, TV lounge, music area and a quiet lounge. There is also a more busier communal area where there is usually a hive of activity.

There is an outdoor patio area with a summer house and a gazebo for residents to enjoy, with raised flower and vegetable beds for residents to tend to their own plants and a variety of activities are always on offer.

The team is dedicated, passionate and highly skilled and trained in dementia care. Residents are family.

The home prides itself on the quality of food served to residents, with meals freshly cooked using nutritional and fresh local produce, catering to individual dietary and preferred diets. The residents are offered choices at each meal sitting from hot dishes to cold servings.

The ethos and practice of Richmond House is to provide and promote a person-centered service that is efficient, effective and enhances the individual’s experience and quality of life.

Richmond House will endeavor to form partnerships with the Service Users and their families in order to make a real difference to their lives.

This is not just a Care Home this is THEIR home.

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Care Provided by Richmond House Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Richmond House (RHYL) Ltd
  • Person in charge
  • Rebecca Wallis (Registered Manager)
  • Admission Criteria
    • Local Authority, NHS Referrals and private referrals
    • Ages 55+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Number of floors: 3

Funding & Fees Guide for Richmond House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call to discuss


  • Parking

  • The home's car park can be found to the rear entrance on Churton Road. Entrance way will be signposted.
    Parking on the front is restricted to an hour only - no return set by the council.


Richmond House Care Home Reviews (105)

Total of 105, showing 1-20
9.8

Richmond House Care Home has a Review Score of 9.8 (9.797) out of 10, based on 31 reviews in the last 2 years. Over all time Richmond House Care Home has 105 reviews.

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Review from A B (Son of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother's stay was brief the support we received from staff and her support was faultless.
She commenced with a period of respite and we soon realised the benefit of full time care and felt Richmond House was the best place to facilitate this.
Sadly she passed away shortly afterwards
due to health issues however during her spell in hospital and after her passing the staff have been supportive and understanding.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for your lovely feedback, we are sorry we did not get the opportunity to get to know her more but thankyou for choosing Richmond House to provide the care even for a short while. We realise moving into care is a big decision and we will always support families in addition to the residents. Thankyou for entrusting us.


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Review from S A (Daughter of Resident) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so pleased how the Richmond House staff cared for my dad during his time there. They were caring and compassionate. Although my dad didn't take part in all the activities there was always something going on. As I couldn't visit that often it was good to see my dad enjoying himself on their social
media page, I felt it kept me informed of his weekly activities. My dad seemed happy there and didn't have any complaints and I was happy he was well cared for.
One slight complaint would be about the communication, as it was a little poor at times and phone lines would cut off during conversations. This would lead to a confusion on my part not knowing weather I had been understood or I had understood them. Email correspondence seemed to be a better way to communicate.
All in all my dad was looked after very well and it was a comfort for me to know that he was with people who cared for him during his last moments.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for your feedback. It was a pleasure to care for and be a part of, your dads life.Unfortunately the phones are part of a complicated digital system and we are working with the company to rectify the issues. We are always grateful for the ongoing patience of family members etc and apologise for any inconvenience caused with the phones.


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Review from Sian A (Daughter of Resident) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a resident for just under 2 years. From the day he went to Richmond House I knew it was the right place for him. The home was clean and never smelt like a home, ever. The staff were friendly and professional at all times. Dad could participate in the daily activities and was encouraged to
do so, playing dominoes, watching some of his favourite films, music afternoons with instruments, animal visits, even Dad going to the local Aquarium to pick out some new goldfish at one time. There was also quiet spaces for when he wanted some peace or when I visited with my Dog Max.
Dad's bedroom was always spotless with his personal bits and pieces respected always. He had help getting up, washed & dressed with regular haircuts and a chiropodist often within the home.
I couldn't recommend Richmond House enough. So many wonderful people that work at Richmond House that I was lucky to meet with and how they spoke and looked after Dad I will never forget.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for your lovely words, he is greatly missed. we do try to ensure that activities are tailored around individual needs and hobbies etc and that the whole experience of a care home is a positive one leaving you with lovely memories.


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Review from S G (Son of Resident) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Any time I visit my Mum, coming from a distance, the care home staff and management are attentive to my and my Mum's requirements and are a large part of enabling my visits and making them work - in not always easy circumstances

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for your feedback and we are pleased that you find your visits a positive experience.


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Review from collette M (Daughter of Resident) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lives in Richmond house , the care she receives is excellent, staff are friendly and approachable, nothing is too much trouble for them . I would recommend the home to all .
My mother has Alzheimer's and is looked after really well by all . She is so happy there

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for your positive feedback, your mum is part of our extended family and we endeavour to provide the very best of care.


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Review from Chris R (Son of Resident) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family all feel that we were very fortunate to be able to place our Mam at Richmond House (RH). Her room is exactly what she wanted and she settled in quickly as the staff made sure that she was comfortable, well attended to and she made genuine friends amongst both staff and other residents. The
food was varied and tasty and each residents meal plan / diet was taken care of.
As a home, RH is modern, comfortable and safe, both indoors and in the garden. There were regular activities to stimulate both mind and body, with visits from interesting people and groups. All organised by a dedicated 'events' manager.
From Day 1 we were happy that Mam was treated with respect and dignity and it was clear that the staff were genuinely caring and kind people, who we grew to know and respect as individuals. We appreciated the time and care they took of Mam and thank them for their professionalism. They do a difficult and challenging job with skill and dedication.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for such lovely words. Your mum is greatly missed. We pride ourselves in providing a standard of care tailored to meet individual needs and requirements, part of that service is having skilled staff who are compassionate about what they do and who they care for as part of an extended family.


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Review from J A (Daughter of Resident) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is fabulous. The staff are kind understanding and have the needs of their residents at heart. They are well trained and well led by management.
Mums needs are met in a person centred way with explanation as to what is done why and how. We are always kept up to date with changes appointments
Abs her health both physical and psychological.
There are activities available for anyone who wants to join in and residents are encouraged to make choices with guidance and support. They have visiting musicians, children from local schools. Residents have birthday cakes ands parties for all occasions.
This care home is a top flyer snd should be recommended to everyone as a place to learn about excellent quality dementia care.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for your lovely feedback, we endeavour to provide high standard care and person centred choice that sits all residents.


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Review from J H (Daughter of Resident) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the care home are always polite and caring. They listen to my mum and she said the staff are lovely and you can have a joke with them. The staff keep me up dated on any of mums needs and also any appointments she receives to ensure we can respond in a timely way. Mum seems happy to return
to the home after going out on trips.
Due to mum having dementia she often says that she does nothing all day. However, I know that isn't correct because they have an activities organiser and I see pictures on the home Facebook page of activities which mum is engaged in from exercise classes, dancing, listening to music to baking.
Mum always appears well fed and clean when I visit her. I am able to go into her room which is always clean and tidy.
Mum seems happy with the care she is receiving.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for your lovely feedback. Our activities are on 7 days a week and a variety to suit all ages and preferences in addition to staff interacting with the residents even if they do not want to join in - we pride ourselves on our person centred care.


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Review from Julie Helen R (Daughter of Resident) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care my mother is receiving at Richmond House Rhyl.
My mother has experienced minor and more serious health issues during her stay at Richmond House. On all occasions I have been kept informed of her treatment plan and her progress. All staff worked conscientiously, with
compassion and empathy for mum during these difficult times.I feel that their diligence contributed to mums full recovery.During a recent episode of illness mum was moved to a more accessible room on the ground floor.
I was able to stay with her overnight. The staff were very attentive to mum and made me very welcome and comfortable.This is so important when a relative is unwell. During this time family members were allowed and encouraged to visit whenever they were able.
Mum has been a resident at Richmond House for two and a half years. Her care has been consistently positive and personally focused to her needs.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for your lovely feedback and I'm glad it was a positive experience for you and your family during worrying times. Families are just as important to us as residents. Equally we are please your mum continues to thrive under our care.


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Review from Marie J (Daughter of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum never wanted to go in a home, but sadly it was not safe for her to stay at home alone anymore. After looking round locally at homes we decided on Richmond House. We felt Richmond House had a different feeling when you walk in.
The staff are caring, friendly and helpful.
Communication is great.
Mum
has settled in and we visit regularly.
We are grateful to the staff who reassured us when I've been upset and concerned about Mums condition. I feel she's well looked after here.
I can go back to being Mums daughter and not her carer anymore.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Transition is always difficult for the families as well as residents, we will always endeavour to support you as well as provide the home from care that you have entrusted us with. Thankyou for your lovely feedback


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Review from A C (Relative of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond House continues to be run efficiently and effectively. The residents are cared for very well and are stimulated by many and varied activities. The staff are friendly and provide a great standard of care.
The fees are high but are reflected in the exceptional standard of care, both physical
and mental.
I would definitely recommend Richmond House to anyone who requires dementia care.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for your feedback. We endeavour to continue to provide person centred, high standard care that your loved ones deserve to have.


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Review from V J (Wife of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident at Richmond House for one week's respite and I had every confidence that all his needs would be met by the staff. It is a very friendly environment and he seemed very relaxed and comfortable being there. It makes the transition from home to care home stress free knowing he
is safe and cared for.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for your feedback. We love to see your husband return for continued respite and pleased that you have every confidence in us to provide the same level of high standard care that you also provide at home.


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Review from Robert P (Son of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For me, the key thing that makes Richmond House stand out is the quality of care provided by the staff. They all have such a good rapport with my mum which makes all the difference.
Second on the list is her bedroom which is lovely and clean with a good outlook towards the sea. Her family pictures
on the walls make it her space which is all the more important with her reduced memory.
Mum enjoys her meals too so thank you for that as well!
Although it's not about us, we are always made to feel very welcome each time we visit.
Thank you for all your good work.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for your lovely feedback. We welcome all families as part of our extended family and are pleased that you find our endeavours to provide high standard care is consistent. The kitchen pride themselves on our fresh home cooked meals and we shall pass on your comments to them.


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Review from Julie M (Daughter of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and carers looked after mum so well during her time with them. She loved the carers and was well looked after. All of the staff are helpfull and kind to the residents. I felt assured she was in the best place.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for your comments. Your mum will always be a part of Richmond House


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Review from L L (Daughter of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Richmond House for over a year and a half. She always says how happy she is there. They do regular activities, the staff chat and interact with mum, and she often has her hair done and nails painted! The staff are kind and friendly and always update us with regards to mums
care.
She has a nice, big en-suite room which is clean and tidy. We visit regularly and are always made to feel welcome.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for your lovely comments and we will continue to provide the utmost best for your mum


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Review from Leslie H (Son of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of our family are so happy with the level of care and the facilities provided to our mother by Richmond House. The care and attention our mother receives is second to none. We can honestly say that there has been a noticeable improvement in our mother's general awareness and demeanour since
she took up residence. Every member of staff has been wonderful, nothing is too much trouble and everyone has a smile on their face. The place is always clean and tidy and the residents are engaged and involved with an activity every time we have visited.
We have no hesitation in scoring every aspect of this review as excellent. We cannot recommend Richmond House highly enough. Our mother is treated as an individual, well looked after and happy to be there, what more can you say.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for your lovely feedback. We pride ourselves on person centred care and each resident becomes family. We hope that you will continue to be happy with the care we provide.


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Review from Paul G (Son of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot believe the change in our father since he returned home, we are so pleased that we decided to choose Richmond House for his respite stay while we were on holiday, it has proven to be the best decision we have made regarding dads health, he's back to the way he was 15 months ago, fully alert,
having good conversations with him, and he's watching TV again. Before he stayed at Richmond house his mental health was deteriorating at a fast rate, but thanks to the management and staff at Richmond House he is completely changed him for the better. It is genuinely appreciated by all his family. A lovely clean home where the residents are very care for by lovely caring staff.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for your lovely feedback. It was an absolute pleasure seeing him thrive and return home happy and we look forward to seeing him again.


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Review from M R (Husband of Resident) assisted by family/friend published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy with the care and attention that my wife is receiving at Richmond House. It is a very personal and caring environment for her. Attention to detail never spored.
My mind is very much at ease knowing that she is so excellently looked after.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your positive feedback. We are so happy that you have entrusted your wife to our care and support, and we endeavour to keep providing that quality service and family environment.


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Review from L W (Daughter of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond House's staff and residents have become our new family. Everyone is so kind and caring, always keeping the residents as their main priority. I am still adapting to my mum's illness and the transition of her moving into a care home but the staff have helped me so much and still do. They are
always available with support and a hug. The environment is so bright and happy with many stimulating activities for the residents. Each resident is treated as an individual with the utmost dignity and respect. The cleanliness is of top quality standards and meals are the same. I am forever grateful to all of the staff. They are very special people.

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you so much for your lovely comments. We like to think that family are just as important as our residents and we will always assist in helping any transition become easier. We are so glad you are happy with Richmond House and the care we provide.


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Review from H W (Daughter of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Richmond House team works together to provide a homely, supportive environment where residents are considered with dignity, cared for as individuals, and cheerful and attentive staff. The team effort is evident and much appreciated. Thank you all!

Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your positive feedback and long may we continue to provide the home-from-home environment and quality care provided by our skilled and dedicated staff.


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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Richmond House Care Home is calculated as follows: ( (310 Excellents x 5) + (40 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 365 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (7)

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Frequently Asked Questions about Richmond House Care Home

What types of Care is Richmond House Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Richmond House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Richmond House Care Home have?

There are 35 Single Rooms.

What are the Facilities & Services at Richmond House Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Richmond House Care Home to the centre of Rhyl?

0.3 mile(s) as the crow flies, distance by road may be significantly further.