Course Title: CONFLICT RESOLUTION IN THE WORKPLACE- CQC READY

Course Reference: VEL214

Category: Challenging Behaviour / Aggression / Anger

Price: £35.00+ VAT

Duration: 45 minutes

Format: E-Learning

Level: Accredited by a Professional Body (eg. HSE, CIEH, FSA)

Certificate: Certificate of Achievement (Assessed by Provider, Externally Certificated)

Provider: Edify Training

Course Description

Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised’
Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable.
Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas.
This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.
Course
The Causes and Symptoms of Conflict at Work
Resolving Conflict
The Five Conflict Modes
Using the Modes
Assertiveness
Making Positive Outcomes
Duration: 45 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Recommended System Requirements
•Operating System: Windows 7+ or Mac OSX (10.8+)•Browser: A modern and up-to-date web browser•Video: Up-to-date video drivers•Memory: 1Gb+ RAM•Additional Software: Flash Player (latest version)•Download Speed: Broadband (3Mb+)