Course Title: Customer Service In Health and Social Care

Course Reference: Customer Service

Category: Other - Safe Working Skills

Price: TBC

Duration: Full day

Format: On Site (ie at your work place)

Minimum Participants: 2

Maximum Participants: 15

Level: Awareness

Certificate: Certificate of Attendance

Provider: Howe2 Training & Consultancy Ltd

Course Description

1. Identify the needs of service users, their relatives, friends, carers, visitors and colleagues
2. Develop the skills required to provide excellent customer service
3. Understanding and managing customers’ expectations
4. Encourage effective communication on all levels, consistently
5. Enhancing team work in all areas
6. Dealing with difficult situations more effectively
7. Enhancing a services image and reputation
8. Exploring one’s one mental health and signposting where help and support may be required
9. Understanding one’s own behaviour and its impact on others
10. Understanding proactive and reactive behaviours
Based on various levels of sector experiences (both adult & children's services). We also offer a large number of other courses - please take a look at the website for these. We are extremely competitive on prices and discounts are available on multiple bookings. Bespoke packages are available that can include your policies & procedures, codes of practice etc. All courses are statutory and regulatory mapped - where applicable.