Pilgrims Friend Society in Kent | 1 Care Home

Review of
Milward House
from John P (Son of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Mum spent her last five years at Milward House. Every staff member I met during that time were very professional and so caring. This was a great comfort as I live a long distance away. The home is in a lovely area with a nice park just up the road. I strongly recommend this place.

Reply from Sid Martin, Business Manager at Milward House

Thank you for your encouraging recognition and endorsement of the care we provide. It was a pleasure to know your mum, and you and the family, and we trust that the care she received here made a real difference.

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Review of
Milward House
from G P (Son of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience

Milward House was our Mother's home for five months after moving from Brighton.
The Staff are very professional and kind and considerate, and willing to help.
I would recommend Milward Houe as a safe comfortable home for any member of your family.

Reply from Sid Martin, Business Manager at Milward House

It was a pleasure to have Mum with us for almost five years and to show her Christian love and care that she so appreciated. We were pleased to support your family with an administrative matter recently too: our care extends beyond someone leaving the home here, so it was a blessing to be able to help there.

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Review of
Milward House
from Elaine B (Sister of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

My brother was admitted to Milward House in April 2024 suffering from dementia. The staff and volunteers have looked after him so well and he is included in all the day-to-day activities. He is very happy and is treated with kindness and respect and has a good relationship with all the staff despite

the challenges of his condition. I would certainly highly recommend this home.

Reply from Sid Martin, Business Manager at Milward House

Thank you for your endorsement and kind words recognising the way that we care for your brother. It is a privilege to be able to serve and bless him, and we are glad that this in turn blesses you.

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Review of
Milward House
from Gill T (Daughter of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

My 90-year-old father was preparing for discharge from hospital, having been prescribed a pureed diet. He was also exhausted and weak from two periods in hospital. My mother lives at Milward House and with a pretty short time frame, we contacted the senior staff at Milward to see if Dad could be accommodated

on a short-term basis for recovery.
The team were incredibly helpful in making this happen, something we appreciated particularly as I believe they were short-staffed that weekend because some staff were away at a conference. There was obviously a fair bit of paperwork for Milward to complete but they got it all done and it meant so much to my father that he could come to Milward, where he's familiar with the staff and the environment. Not only that, but he was able to see Mum much more regularly as they were now in the same building!
It had been a difficult period for my sister and myself, who jointly support and care for Mum and Dad, with Dad having to go in and out of hospital so it was wonderful for us to feel assured that Dad was in safe hands and being well cared for and his diet managed properly.

Reply from Sid Martin, Business Manager at Milward House

It was our pleasure to help Dad out in his time of need and it has been so lovely seeing him and mum share time together. Thank you for your kind words of recognition. We hope Dad's stay continues to bless him as it does us to see him doing so well.

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Review of
Milward House
from Christina E (Daughter of Resident) published on 15 November 2024

Submitted via Website • Report

Overall Experience

My mother is very well cared for physically in the home. The staff are well trained and extremely supportive. I am grateful that she has daily Bible reading and prayer at the home. Mum is a Christian and her being in a Christian atmosphere is a top priority for me. It would be horrific to think of her

in a home where the TV was blaring away when she never would have had a TV in her own home. It is wonderful that she can sit in the lounge at Milward without her now fragile senses being assaulted by something she would have disliked so much as TV.
I am always made very welcome when I visit and am able to have lunch with my mother. This enables me to try to help her eat and also reassures me that she is eating. The staff understand and respect her fear of hospitals, injections and medication which is not a result of dementia but a kind of deeply held preference. I would love to be able to look after Mum myself but sadly I cannot. I'm so thankful for Milward House.

Reply from Sid Martin, Business Manager at Milward House

Caring for mum is an absolute joy and it is lovely to see her engage with things at times despite her dementia, no doubt as a result of our 'The Way We Care' initiative and the wonderful work that our team do to try and make sure she is as blessed and supported as she can be. Thank you for the recognition of how the care we offer is so valuable to her and you: as I say it is a pleasure.

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Review of
Milward House
from Mike S (Brother of Resident) published on 15 November 2024

Submitted via Website • Report

Overall Experience

My mother and sister, respectively have been residents at Millward House for a number of years. My mother is 102 and I am sure would have not reached this age without the love and care provided by Millward House.
Similarly, my sister is over 80 and very disabled and again the loving care she has received

keeps her going, they both love Millward House, it's their home.
The staff are very caring, the food is very good, and the management provides for social activities which I know from my folks is very much appreciated.
The quality of housekeeping is first class, and whilst I do not manage unfortunately to get up to the area very often as I live in Wales, I am always struck by the warmth of the staff, and the lovely ambience of the property when I visit.
I cannot think of a better place for the ladies, and we thank God for all the staff do for them, they work so hard very often under demanding circumstances.

Reply from Sid Martin, Business Manager at Milward House

Thank you for your kind words as we care for two generations of wonderful ladies from the same family. They are both real characters and it is a delight to know and care for them and see them flourish as they live here in 'their home'. It is so encouraging to hear that the love we inevitably develop for those we care for is evident to their relatives, so thank you for that too.

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Review of
Milward House
from Wayne C (Son of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience

My Mother has been a full-time resident at Milward House since before Covid. This is a wonderful home where staff cope very well with her particular challenges.
In the month reviewed above, she celebrated a very important birthday where the staff went overboard to make her happy. One could see that

she enjoyed the food, cake and company - along with the schoolchildren from a local Christian school with whom she played all sorts of games.
This month also coincided with the changeover from self-support to the local County Council-aided support after her savings had been depleted. This was not an easy transition to achieve, but again the home, through its management, were extremely proactive in making the transition seamless. For this, the family remain very grateful.
This is a Christian home in every respect where devotions are preached every weekday. My mother is now very settled and physically well which at her age is a great blessing.
Top marks and thanks to all at Milwards.

Reply from Sid Martin, Business Manager at Milward House

Thank you for such kind words and recognition of the love and care Mum receives here at Milward. It was a joy to celebrate her milestone birthday with her and to have you here to enjoy it as well.

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Review of
Milward House
from Andy P (Son of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

Milward is a home that is truly homely. The level of kindness and care delivered by the staff is impressive under any circumstances, but for special occasions, they still manage to go that extra mile. I couldn't wish for better for my mother.

Reply from Sid Martin, Business Manager at Milward House

Thank you for your kind words and appreciation of the care shown by the staff here. It is a joy to have mum here living with us and a delight to be able to celebrate special milestones with her too.

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Review of
Milward House
from Philip T (Son of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience

This review relates to one week's respite care for my father in July 2024.
The overall experience was good.
The initial assessment meeting with the Business Manager and the Care Manager a couple of weeks ahead of the stay was very positive and the Care Manager carried out a thorough interview. My

father seemed to enjoy his stay at Milward House. I think the fact that there was lots of activity meant he was more engaged than he normally is when he is home alone. He seemed to be well engaged in the afternoon quiz when I came to collect him on the day he went home.
All the staff seemed very kind and caring.

Reply from Sid Martin, Business Manager at Milward House

It is so lovely to hear that your father enjoyed his time with us here at Milward, and that you are pleased with how it went. Thank you for the feedback and encouragement which I will pass on to the team here. We would be very glad to welcome him back anytime.

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Review of
Milward House
from Suzanne P (Daughter-in-law of Resident) published on 5 August 2024

Submitted via Website • Report

Overall Experience

Milward House was recommend to my elderly 96-year-old mother-in-law and it definitely lived up to its highly regarded reputation. We were guided through all the documentation expertly and efficiently by the business manager at every stage.
Next a home visit followed by the care manager to reassure

my mother-in-law and explain life in Milward House and was conducted with the utmost kindness and professionalism. We took to her immediately she is lovely.
My mother-in-law has shared the many activities she engaged in. Her highlights were a holiday week one day they went to the seaside in the garden which she loved to a jumble sale, her utmost favourite thing to do ever!
She talked about the personal care she received which she normally struggles with excepting help for. However, she talked endlessly of the patience and softness she was shown by a younger member of staff assigned to support her.
Lastly, the beautiful Spanish lady, who helped her settle in, reassured us and was just wonderful throughout. 5 stars and above!

Reply from Sid Martin, Business Manager at Milward House

Thank you so much for the kind words, and especially the recognition and appreciation of the person-centred care we seek to offer at all times. Your mother-in-law certainly made fast friends with everyone and seemed to have a wonderful time with us here, so it is good to hear that was the case. We look forward to welcoming her back as and when needed.

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Review of
Milward House
from Steve M (Son of Resident) published on 16 July 2024

Submitted via Website • Report

Overall Experience

My mum who suffers from Alzheimer's and vascular dementia recently returned home from a four-week respite stay at Milward House (two weeks planned and a two-week extension at short notice due to a plumbing emergency at home). We cannot praise the care home enough and would highly recommend it to anyone

considering staying there - either as a full-time 'family member' or on respite. All of the staff members we encountered were extremely caring and made Mum feel part of the family in every way from day one. She was even encouraged to stray from her normal 'meat and two veg' diet and as a result she enjoyed a variety of foods which she described as delicious - a real revelation for us! Mum particularly enjoyed the daily devotions and hymn singing and the Christian values and ethos were clearly evident in all areas of her care. The management team are superb and ensure that Milward House is a well-run, safe and happy care home. Thank you so much Milward House!

Reply from Sid Martin, Business Manager at Milward House

Thank you so much for such positive feedback and encouragement. It was a joy to have Mum with us and to see her forming such lovely friendships so quickly. If she would like to return at any time, she is more than welcome (plumbing emergency not required!).

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Review of
Milward House
from L D (Daughter of Resident) published on 14 May 2024

Submitted via Website • Report

Overall Experience

Milward House has a very calm, friendly and welcoming atmosphere. The management are very approachable and the caring staff seem very dedicated and attentive to the residents. My mum has Alzheimer's/vascular dementia and I feel her needs are being met very well. She enjoys sitting in the lounge area

with other residents and listening to the lovely music, which is a nice difference from some care homes which have the TV on at near full volume all day. The Christian input is so good with a variety of things going on. The care is truly for the whole person. When my sister visited this week my mum, totally unprompted said how happy she was living there.

Reply from Sid Martin, Business Manager at Milward House

Thank you for such a considered and thoughtful review. It is lovely to see mum thriving at Milward since settling in, and even better to hear that she feels it herself enough to say to you and your sister. It is a privilege to get to know mum and see her cheeky sense of humour come out at times. We hope she continues to enjoy life at Milward.

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Review of
Milward House
from Deborah G (Daughter of Resident) published on 9 May 2024

Submitted via Website • Report

Overall Experience

My mum had a wonderful 3 weeks respite at Milward House. Everyone made her feel so welcome and part of the family, there is a real happy nurturing feel to Milward.
Mum especially enjoyed devotions daily.
I would be happy to take Mum there again for respite.

Reply from Sid Martin, Business Manager at Milward House

Thank you for your kind words and recognition of the family feel that we prize here at Milward. Mum was very welcome when she was here and it was lovely to see her interacting and enjoying time with others in the activities. We hope to be able to provide respite or permanent care for her in the future.

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Review of
Milward House
from N H (Daughter-in-law of Resident) published on 20 February 2024

Submitted via Website • Report

Overall Experience

My mother-in-law recently completed a four-week respite stay at Milward House.
We can highly recommend the home to anyone considering staying here.
The staff are immensely caring and kind and my mother-in-law whilst initially anxious about staying was quickly settled and fully at home.
They were

able to provide daily activity, including plenty of walks and even taking her into town for a coffee! She especially enjoyed an evening of line dancing.
The Christian ethos was really prevalent in the care she received, which was of great importance to her.
This is an excellent home. Thank you very much Milward House!

Reply from Sid Martin, Business Manager at Milward House

Thank you so much for the feedback and encouragement of what we do at Milward House.
It was a joy to have your mother-in-law living with us for four weeks and we hope to welcome her back to the Milward family again in the future.

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Review of
Milward House
from Andrew C (Son of Resident) published on 27 November 2023

Submitted via Website • Report

Overall Experience

Milward Home could not be considered a modern state-of-the-art care home. But the old-fashioned values of Family Care and Community are the main attributes shown.
We chose Milward due to its locality to Mum's family home and its strong Christian ethos.
Mum had also visited the home in the past with

Christian Church Groups, which ministered in the home.
As a family, we were able to make use of the small lounge to celebrate Mum's birthday, which enabled some of her grandchildren and great-grandchildren to visit; we enjoyed birthday cake and food prepared by the home.
Mum enjoys joining in with the entertainment but also enjoys snoozing in her chair.
We feel this is the best care home in Tunbridge Wells with Christian care.
Ideally suited to Mum's generation.

Reply from Sid Martin, Business Manager at Milward House

Thank you so much for sharing your positive experience of Milward House. It is lovely to have her as part of the family here, and we are always delighted to facilitate special events like the birthday party and welcome the rest of her family to share these times.

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Review of
Milward House
from F C (Friend of Resident) published on 20 November 2023

Submitted via Website • Report

Overall Experience

It was hard to believe such a place existed, but it does! Having found Milward House for an elderly friend who could no longer stay in her own home, all our fears and anxieties about her future were put to rest. Obviously, there is the initial adjustment which can be a difficult time but having watched

how the care team and management focused in on the individual care needs, our friend soon began to relax and trust. Each day now is a happy, interactive, joyful involvement with friends and staff who have become friends.

Reply from Sid Martin, Business Manager at Milward House

Thank you so much for the positive and encouraging feedback. It really is a joy to see our lovely residents open up as they settle into life in the Milward family, and I am so glad that was the case for your (and now our, too) dear friend.

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Review of
Milward House
from Joy A (Respite Resident) published on 13 October 2023

Submitted via Website • Report

Overall Experience

I spent a week in respite care at Milward House Care Home to give my husband a break from caring for me. I couldn't speak more highly of the staff at Milward House. Although my stay was short, they all went out of their way to accommodate my wishes and needs as they did with every other resident. The

home is not modern but kept very clean and tidy with no smells. The staff interact with residents continually and provide a lot of varied activities. The food and drink are satisfactory, balanced and plentiful. I chose Milward because of its Christian ethos and daily devotions which were suitable for the residents. I recommend Milward as a caring, Christian home where the residents are happy and content.

Reply from Sid Martin, Business Manager at Milward House

It was a joy and a pleasure to have you with us even for a short time, and we would be delighted to welcome you again.

Thank you for your kind words of praise for the staff team: it means such a lot to us that you felt cared for and valued during your stay and I will be sure to pass on your appreciation.

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Review of
Milward House
from Christine B (Daughter of Resident) published on 28 July 2023

Submitted via Postal Card • Report

Overall Experience

My family and I would highly recommend Milward House. My mum has dementia and has been living at Milward House for 11 months. The home is run professionally and has a strong Christian ethos. The staff are so friendly and kind to all residents. There is an excellent activities programme. What is so noticeable

is the 'family feel' at Milward. The residents mostly spend their days in the communal lounge, chatting, taking part in activities or snoozing! Despite the staff having plenty to do, you will always find them taking time with the residents. To conclude, we would thoroughly recommend Milward House as a home for any elderly relative with a strong Christian faith. Top marks Milward! The isn't state-of-the-art modern, which is the reason for the facility rating; however, the home is very clean and pleasant.

Reply from Sid Martin, Manager at Milward House

Thank you so much for your kind words. The 'family feel' is so important to us all at Milward, and it is really encouraging to know that it is perceptible to those visiting those they care about. It is so lovely to have Mum as part of the Milward family and to welcome you and your family when you visit.

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Review of
Milward House
from Peter R (Nephew of Resident) published on 17 July 2023

Submitted via Website • Report

Overall Experience

My aunt has been living in the care home at Milward House for a couple of years. The home itself is not as upmarket as some but, far more important, the care is excellent. The staff are lovely, the residents are well looked after and there is an atmosphere of calm and happiness. When my turn comes,

I hope I’m lucky enough to live somewhere like Milward.

Reply from Sid Martin, Business Manager at Milward House

Thank you for your kind words. It is lovely having your aunt as part of the family here at Milward and her joy and positivity overflow to the staff and residents alike.

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Review of
Milward House
from Carolyn F (Daughter of Resident) published on 6 July 2023

Submitted via Website • Report

Overall Experience

This was a fortnight's respite stay in Milward House. My Mother had not been in a care home ever before so was a bit anxious but the staff were lovely and really put her at ease. She is used to getting her own meals but not to the longer walk required to reach the dining area but I'm sure it did her

good to walk more. She absolutely loved the visits from the Pastor and the communal singing, something she has missed since she can't attend church anymore. I think, given more time, she could have felt like Milward House was her home eventually.

Reply from Sid Martin, Manager at Milward House

It was lovely to have your mum with us for even a short while and we are so glad to hear that she enjoyed her time with us, especially the fellowship and food.
We would be delighted to welcome Mum back at any time should she wish to return.

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Care Home Owned by Pilgrims Friend Society in Kent

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