Pilgrims Friend Society in Suffolk | 1 Care Home

Review of
Finborough Court
from Andrew P (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Our dad felt safe in Finborough Court and related well to all of the staff who quickly got used to his quirks. The care home is purpose-built, well maintained and clean. Personally, I think the rooms are on the small side, but there are two lounges plus outside seating available during the day. Food

looked appetising and the catering staff would always provide something else if a resident didn't want what was on offer that day. At the end of his time, caring carers sat with him through the night as he slipped away - something the family really appreciated. The management team were always responsive and the whole environment was very welcoming.

Reply from Karen Bleay, Business Manager at Finborough Court

Thank you for your review and your kind comments. It helps others looking for care but also lifts up our staff who really value your honest feedback.

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Review of
Finborough Court
from Lesley P (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Dad's dementia journey hadn't been an easy one and we were so grateful when Finborough Court agreed to take him into full time care. Dad was well cared for and we were kept well informed. As soon as you enter the door it feels like home and you know you can relax and your loved one will be safe. When

dad reached end of life care we were able to visit whenever we wanted. Nothing was too much trouble and the staff looked after and supported us as well. Someone would sit and pray with dad until we arrived. They really cared. A room was made available for us if we needed a break and they brought us refreshments. When dad took his final breath they were there in seconds to support us and were genuinely upset at losing dad. We are so grateful for all they have done and cannot praise them enough. It truly is a remarkable place that we would readily recommend to anyone and we will be for ever in their debt.

Reply from Karen Bleay, Business Manager at Finborough Court

It was a privilege to care for your dad. Thank you for taking the time to review our home as your comments are a great encouragement to us all.

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Review of
Finborough Court
from N W (Son of Resident) published on 10 June 2024

Submitted via Website • Report

Overall Experience

We cannot praise the staff and general care at Finborough Court enough - they truly are very special! They have welcomed our mother from the first day, and shown high levels of care, support and consideration. We, and our mother, have full confidence in them and for mum, it truly is 'home'. Their communication

with us is first class, we feel informed and involved and they always seem prepared to go 'the extra mile'. They are proactive and know their residents as individuals and care accordingly. Mum says that the food and activities are great and we are all looking forward to the 30th birthday party in June to celebrate what really is a very special place.

Reply from Karen Bleay, Business Manager at Finborough Court

Thank you so much for this review. I am so glad to hear that your mother feels at home and cared for - that is our ultimate aim for every family member (resident) here. We look forward to the 30th celebrations too and hope to see you there.

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Review of
Finborough Court
from A R (Daughter of Resident) published on 20 June 2023

Submitted via Postal Card • Report

Overall Experience

The admin staff always respond promptly to emails. The manager is always polite and respectful to mum, and knows her and her status/illness. The place is clean and doesn't have the usual' smell' of an old people's home. The residents are able to have drinks and biscuits when they like, and I like the

layout of the dining room in the lounge, and vice versa. The activities are great and memorable.

Reply from Karen Bleay, Business Manager at Finborough Court

Thank you for your review and we're so glad you are happy with the care your mum receives. If there's anything further we can do to make things better for her or yourself, do get in touch or drop in to see me or the Manager. God bless.

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Review of
Finborough Court
from Janet N (Daughter of Resident) published on 13 October 2022

Submitted via Website • Report

Overall Experience

I am very happy with the care my mother receives, she is always clean and well presented, the staff always show kindness and maintain her dignity and she feels safe and secure. Queries are always dealt with promptly and with patience. My mother now considers this her home which gives me and my sisters

reassurance.

Reply from Karen Bleay, Business Manager at Finborough Court

Thank you very much for your review. It is lovely to hear how happy your mum is here and of the reassurance that gives your family.

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Review of
Finborough Court
from Sarah P (Daughter of Resident) published on 6 October 2022

Submitted via Website • Report

Overall Experience

My dad has been living here for just over a year. The staff are friendly and will do anything to help either us as a family when we visit or my dad, he's always clean and tidy. When he first went there it was tricky because it was just at the end of covid, so visiting was strange to get used to, but

now mum can go anytime, any day to see dad, the rest of us can phone up and make an appointment and can also see dad in his room, we can also take him out for a walk instead weather permitting, once back to normal we have been told that we can visit anytime and even sit in the lounge and dining room to have lunch or dinner together, which will be nice, but I'm glad they're not rushing into that and keeping dad safe. We as a family have found the transition hard to put dad there, but really am pleased he's in this care home as it's clean and friendly and he's looked after which gives us some peace as a family. Many thanks to you all.

Reply from Karen Bleay, Business Manager at Finborough Court

Thank you for your feedback - we're so glad your dad is happy here!

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Review of
Finborough Court
from Cheryl B (Daughter of Resident) published on 3 October 2022

Submitted via Website • Report

Overall Experience

I have only good things to say about Finborough Court, it is a lovely care home and mum is very happy here! The staff are very kind and caring towards her, there are many activities which she enjoys as well as various trips out and a lovely garden to sit in. It is a bright, clean, welcoming place to

be in and as mum is amongst all her Christian friends it is the perfect place for her! I myself find the staff to be very friendly and approachable and they always keep me very well informed as to how mum is doing! The only thing that I am unhappy about really is the COVID rules that are still in place despite many other establishments having eased theirs, we are all responsible adults and would not consider visiting our loved ones if we felt at all unwell let alone having COVID! I do miss not being able to be in the lounge with mum during a service or hymn singing and being restricted to only seeing her in her room means that she might miss out on these things if I visited at that time.

Reply from Karen Bleay, Business Manager at Finborough Court

Thank you for your feedback and we are so pleased your mum is happy here. Covid restrictions have been frustrating for us all but we were glad to be able to invite visitors back into the main lounge from this week and will keep reviewing the situation. Thanks for your patience.

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Review of
Finborough Court
from Peter S (Son of Resident) published on 29 September 2022

Submitted via Website • Report

Overall Experience

This has been my father's home for the past four years. It is important to us as a family that he has been well cared for in a supportive and Christian home with devotions each day and a service on Sunday. The home has been purpose-built with good bedrooms and a large lounge and dining room and other

good facilities. I have always found the staff friendly and approachable, and they have dad's care at heart and deal with dad's dementia on a daily basis. Our only concern as a family has been the ongoing limitations to visits, particularly when two or more of us go we have booked a small lounge which restricts access to parts of the home. I still sorely miss sitting with dad in the main lounge and singing hymns together, seeing him join in activities in the main lounge and being able to join him for meals, which he so enjoyed pre-covid days.

Reply from Karen Bleay, Business Manager at Finborough Court

Thank you for your review and we are so glad to hear that you and your family feel your Dad is well cared for. We also miss our residents freely having visitors in the home and now that the risks from Covid in our area are lessening we have opened up to visitors in communal areas again. I hope that this will help your family spend quality time with your Dad but if you have any concerns or requests, please speak to a manager or senior carer.

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Review of
Finborough Court
from Alwyn H (Daughter of Resident) published on 28 September 2022

Submitted via Website • Report

Overall Experience

As a family, we are very satisfied with the care given. Extra attention has been given to medical needs as well as general care. The home is always clean and never any unpleasant odours. Although I live a distance away from the home I am confident that the quality of care is maintained always.

Reply from Karen Bleay, Business Manager at Finborough Court

Thank you for taking the time to review us - greatly appreciated.

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Review of
Finborough Court
from A F (Daughter of Resident) published on 27 September 2022

Submitted via Website • Report

Overall Experience

Our mum has been in this care home for over a year. We have always been impressed with the care and attention to detail that all of the carers give. Mum is always dressed in matching clothes and her hair always looks good. We feel mum is treated with great dignity too. Mum's face lights up when any

carer walks into the room. Her room is always clean and tidy. We are particularly impressed with how we are always informed of everything that happens regarding our mum.
We are always made to feel very welcome when we visit, and it's very clear that everyone involved at the home have their residents well being at the top of their list.

Reply from Karen Bleay, Business Manager at Finborough Court

We are pleased to hear the wonderful feedback about our staff and the care they provide for your mum. Thank you for your review.

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Review of
Finborough Court
from C J (Daughter of Resident) published on 27 September 2022

Submitted via Website • Report

Overall Experience

Delighted my parents are together and very well looked after, happy and content. All staff are welcoming, polite, genuinely show respect and dignified care. They work hard and are sensitive to individual needs. I am assured they are safe and receive good care and attention.
Laundry and the cleanliness

of the home are immaculate and very impressive. My parents always appear well dressed, clean and looked after.
For it to be even better - spiritual needs, particularly arranging regular holy communion.
Food and variety of drinks are plentiful. Quality of food varies - excellent, particularly homemade soup and cakes. But inedible tough, thick chunks of cold meat and unappetising cold savoury snacks eg. sausage rolls.
I feel exceptionally fortunate to visit when I can but hope all restrictions will soon be lifted so other family and friends can visit more easily, most report finding it very difficult due to having to make restricted appointments and sitting in a rather sterile visitors room.

Reply from Karen Bleay, Business Manager at Finborough Court

Thank you for your review and compliments about our home. We are currently reviewing the visiting restrictions and will be able to share news with you shortly. Thank you also for your other comments which I will pass on to the relevant teams.

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Review of
Finborough Court
from S T (Relative of Resident) published on 18 September 2022

Submitted via Website • Report

Overall Experience

Terrible care home, unfriendly staff. Feel the residents are not really looked after well. Just left in their rooms. Basic needs are too much effort. Zero empathy for visitors' feelings. Would not leave an animal in this care home, never mind a loved one. Made up their own rules during covid and still

doing so now covid is no longer an issue. I've had dealings with many care homes for other relatives and this is by far the worst. We dread visits because of the greeting and treatment we are met with. I genuinely feel sorry for all the residents just left disorientated and lonely in their rooms. The manager is by far the rudest person I have ever dealt with. Understaffed all the time. Buzzers are constantly going and left for well over 5/10 minutes. The one bench you can sit on in the garden is surrounded by animal poo.

Reply from Karen Bleay, Business Manager at Finborough Court

We're sorry that you have had a poor experience. Please come and speak to us next time you visit.

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Review of
Finborough Court
from Pamela C (Daughter of Resident) published on 15 June 2021

Submitted via Website • Report

Overall Experience

My experience of Finborough Court Care Home is extremely positive. Care is of a very high standard. Residents are assisted as necessary and always present as neat, tidy and well cared for. Staff are very friendly, the home is light, airy and kept very clean. The staff are always happy to provide information

about your loved one. As a Christian home, there are a number of services for the residents to either attend or listen to in their room. Activities are provided and encouraged. Outings were also provided in the past and will hopefully be reinstated when safely allowed after Covid restrictions.

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Review of
Finborough Court
from Maria W (Sister of Resident) published on 15 June 2021

Submitted via Website • Report

Overall Experience

Finborough Court is now emerging from the awful year of Covid tragedy, anxiety and restrictions. The staff have shown support, caring and compassion to everyone. It seems they have maintained the spiritual, emotional, mental and physical health of the residents as much as possible. My sister recently

said she was happy because everyone was so kind and considerate. She liked the nighttime checks which gave her a feeling of safety. She enjoys the activities and the garden in all weathers, but especially when she can do things there. We appreciate how the home has done everything possible to maintain contact with relatives, adapting to the changing circumstances. Finborough Court has a special peaceful, contented, atmosphere where its family members are respectfully and compassionately looked after. We appreciate and commend the efforts of all the staff who achieve this.

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Review of
Finborough Court
from Jane F (Daughter of Resident) published on 29 March 2021

Submitted via Website • Report

Overall Experience

When my father required care, I was very pleased that Finborough Court had already agreed, in a helpful process, to place him on their waiting list, enabling them to accept him as a resident very quickly. I was very impressed with the support given during this process. My father's care in Finborough

Court was excellent and adapted as his health deteriorated during his two and one-half years there. Both carers and senior staff worked closely with me in managing his care and kept me very well informed throughout. The atmosphere in the home was one of love and care for all the residents. My father, when able, was very complimentary about the care he was receiving. I also felt cared for and loved by the staff. During the very difficult period when my father was dying and COVID restrictions were in place, I was so thankful for the thoughtfulness shown in their caring handling of this situation and ensuring that I had time with my father to the extent allowed. Thank you Finborough Court.

Reply from Jonathan Dorrington, Business Manager at Finborough Court

Thank you very much for your kind review, we hope you are all keeping well.

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Review of
Finborough Court
from Susan H (Daughter of Resident) published on 27 July 2020

Submitted via Website • Report

Overall Experience

Mum is very happy here and well looked after. Everywhere is lovely and clean comfortable, Mum's room is nice and she loves it that her personal belongings are displayed for her. Any staff we meet on visiting are lovely and kind, such a comfort to us to know Mum is cared for so well.

Reply from Jonathan Dorrington, Business Manager at Finborough Court

Thank you very much for your kind review Susan, we really do appreciate it.

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Review of
Finborough Court
from Ray C (Regular Volunteer) published on 27 July 2020

Submitted via Website • Report

Overall Experience

I have spent time at Finborough Court many times over a number of years. I have always found it a most welcoming place. Usually, I am accompanied by my PAT dog, and he is always totally at home there as well. I am impressed with the way residents receive spiritual as well as physical care. I would be

very happy to be a resident there myself.

Reply from Jonathan Dorrington, Business Manager at Finborough Court

Thank you very much for your feedback Ray, we really do appreciate it.

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Review of
Finborough Court
from Ronald (Regular Volunteer) published on 24 July 2020

Submitted via Website • Report

Overall Experience

As a regular visitor to the Home over many years, I have had opportunities to observe the care, attention and personal commitment of the staff to the residents. Even when residents who suffer from dementia are proving difficult to deal with, the staff will do all they can to calm the situation and

give loving attention to those affected.
The staff seek to create a "home environment" for the residents by getting them involved in various activities, such as baking, handcrafts, simple games, singing, etc.
Regular Christian devotions are a key element of the Home's ethos, with local Ministers and lay personnel attending to take services.
When the weather permits, residents are able to enjoy the garden and view the beauty of the Suffolk countryside.

Reply from Jonathan Dorrington, Business Manager at Finborough Court

Thank you for your wonderful feedback Ronald, we really do appreciate it.

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Review of
Finborough Court
from Keith R (Regular Volunteer) published on 21 July 2020

Submitted via Website • Report

Overall Experience

I am a member of a volunteer charity.

My uncle and aunt moved into Finborough Court at the end of 2019. They were very warmly welcomed and have much enjoyed the fellowship with other residents and the care provided ever since. They say that they now wish that they had moved in many years ago!

Reply from Jonathan Dorrington, Business Manager at Finborough Court

Thank you very much for your review Keith, and we are so pleased to hear how well your uncle and aunt are getting on here at Finborough Court.

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Care Home Owned by Pilgrims Friend Society in Suffolk

Pilgrims Friend Society Locations in Suffolk (1)

Pilgrims Friend Society Reviews in Suffolk (19)

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