Pilgrims Friend Society in Surrey | 1 Care Home

Review of
Shottermill House
from G C (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Friendly approachable and genuinely caring staff. Comfortable, clean, homely, and tasteful environment without being excessively "interior designed" to push the price up.
High quality of care, above and beyond expectations, and attention to residents' specific needs and interests. Residents are treated

with kindness and dignity.
Good food and fun entertainment.
Rooms on the small side but perfectly adequate. Lovely small lounge for private family gatherings.

Reply from Mike Beere, Business Manager at Shottermill House

Thanks GIt's a real pleasure to have Dad staying with us. He is such a delight to have around. Also great to have you visit so regularly.

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Review of
Shottermill House
from R W (Husband of Resident) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

My wife suffers from Alzheimer's and has been at the Shottermill House for 16 months. During that time I have been impressed by how both she and I have been treated. Leaders are visible and exemplify the values of the home. There is a clear team dynamic with mutual respect and humour a feature. Despite

the daily challenges spiritual and welfare standards are maintained and I particularly like the openness of the quarterly review. The 'medical' team deals well with the pressure of ailing fairly members and has always dealt politely and responsively to my questions. The use of hummingbirds provided is an excellent innovation.

Reply from Mike Beere, Business Manager at Shottermill House

Thanks for your kind words. It is a real privilege to have Mum living here with us. She is loved by all the family members and staff at Shottermill. It's always a pleasure too when you and family come to visit.

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Review of
Shottermill House
from Alex G (Daughter of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

My mother benefitted hugely from the kindness and attention to detail that Shottermill House staff showed her throughout her 9 months with them. Nothing was too much for them and they did their very best for her. So much so that she felt confident to face death and life beyond with confidence and peace.

Her final two weeks couldn't have been better and we are so thankful to all the staff for all they did for her.

Reply from Mike Beere, Business Manager at Shottermill House

Thanks. Thank you for your kind words. It was an absolute pleasure to have had Mum stay with us and to have met all the family over the past year. She will be sadly missed, as will all of you. Look forward to seeing you at the memorial.

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Review of
Shottermill House
from C H (Daughter of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

Shottermill is an extraordinary place. I sensed the presence of God as soon as I walked through the door. It had been strongly recommended by a friend whose Dad was a resident so we were so grateful when a room became available for my mum. She had no desire to move into a care home but finding round-the-clock

care in her own home to meet her physical needs had become impossible and she lived too far away from her family. Mum quickly realised that the standard of care at Shottermill was exceptional: her emotional, physical and spiritual needs were all being met by an exceptional team of carers within the context of a loving Christian community and she was incredibly grateful. Nothing was too much trouble. Having her hair done weekly; enjoying daily devotions and engaging in the exceptional breadth of daily activities offered - e.g. playing games with school children, were all highlights. The carers, management and fellow residents became family and her end-of-life care was outstanding.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you for your very kind words. We absolutely loved having Mum here and she was such a joy to have. It was beautiful watching her settle in so quickly and become part of the family. She is certainly missed by all her friends she made here and of course by all our staff. We very much look forward to seeing you all at the memorial service at the end of the month. Much love to all the family.

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Review of
Shottermill House
from Josephine G (Daughter of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

We moved my father into Shottermill House after he had become bed-bound following a fall and could no longer be cared for at home. He had been terribly lonely after my mother's death 14 months before so the warmth of the community at Shottermill was a wonderful gift to him. He loved his room and thoroughly

enjoyed getting to know all the staff and becoming well-known to each of them. He had real conversations with them. What is so strong at Shottermill is the relationship between the residents and the care staff. There is a genuine sense of family and safety within the Body of Christ. Real love and real care. Care staff went above and beyond to take care of Dad and we all so appreciated it. Shottermill was a game changer for Dad and for us as a family in the last 13 months of his life. He loved the activities especially the hymn singing on Mondays with a particular staff member. We cannot recommend Shottermill highly enough.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you for your very kind words. Dad soon became part of the family and everyone loved his companionship and personality. We did indeed have some wonderful conversations with him. Dad loved his singing and as you say, he loved the view from his room. He will be sadly missed, as will all the family. We look forward to seeing you at the memorial service. Much love to you all.

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Review of
Shottermill House
from M B (Son of Resident) published on 4 April 2024

Submitted via Website • Report

Overall Experience

Mum enjoyed her time at Shottermill and felt safe, relaxed and comfortable. She had resident and staff friends and also believed she was able to contribute spiritually to others' well-being as well as receiving encouragement herself.
If there were any issues with food etc she was able to discuss this.
She

participated in those events that appealed and enjoyed the privacy of the garden at other times. It was a good time in the circumstances.

Reply from Mike Beere, Business Manager at Shottermill House

Hi, thanks for your kind comments. It was a great pleasure to have had Mum live with us. She certainly made many friends among staff and other family members and is sorely missed.

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Review of
Shottermill House
from Gaius G (Son of Resident) published on 4 March 2024

Submitted via Website • Report

Overall Experience

All of the staff at Shottermill were caring and compassionate towards my father during his two years there. They would go out of their way to ensure my father was happy and comfortable and treated him with dignity and respect at all times.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you for your review. Pops will be greatly missed here at Shottermill, he was a great character to have had around. He very much looked forward to his family's visits whom he loved dearly.

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Review of
Shottermill House
from Karen D (Daughter of Resident) published on 4 March 2024

Submitted via Website • Report

Overall Experience

Dad chose to live at Shottermill House and we visited soon after he moved in. As soon as we entered, the lounge was bright and airy and the residents were enjoying a cup of tea. The staff serving them smiled and welcomed us warmly. This impression of a warm, friendly environment continued even when

the staff were busy and the weather miserable! If we visited at a tea time we were offered a cuppa and a homemade piece of cake! The care given to Dad was loving and considerate and he was treated with respect. He was very much a 'family member' and we were counted as such when we were with him. He was enabled to make his room his own personal space. There were no restrictions on him or us as to when we could visit him or take him out. It was lovely to know that as he became more frail he would not have to leave the place that was his home and indeed as the end of his life approached the care provided was excellent.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you for your review: Dad was very much loved at Shottermill and you are right, his room was his own personal space and very unique. He was a very talented and humble man and will be greatly missed, as will all the family who came to visit often.

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Review of
Shottermill House
from Jonathan G (Son of Resident) published on 29 February 2024

Submitted via Website • Report

Overall Experience

My father was cared for in this home for a period of approximately 2 years.
The staff were extraordinarily caring and went above and beyond their expected duties. He formed true friendships with a number of them. He appreciated and had great respect for the management as did we as a family.
He was

fed well, was always clean and enjoyed the Christian fellowship.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you for your review. It was an honour and privilege to have had Pops stay with us at Shottermill. He had a great sense of humour and was loved by all staff and fellow family members a like. It was also great to get to know you and your family. He certainly loved your visits and always looked forward to them.

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Review of
Shottermill House
from Richard B (Son of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience

The staff are exceptional, always kind, caring and loving. They gave my mother time and became more than just carers, they became her friends. I have found all aspects of my mother's time with Shottermill House to be excellent.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you so much for your kind review. Your mum was so full of fun and you are right, she became a friend to all the carers. Blessings to all your family.

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Review of
Shottermill House
from John S (Son of Resident) published on 26 February 2024

Submitted via Website • Report

Overall Experience

Our dad was treated with love and care during his stay at Shottermill House. The staff engaged with him in a respectful but also touchingly friendly way, and he was well-integrated into the social life of the home. We were very grateful that the staff were very accommodating and kind to our family as

his health declined and when he passed away. Visiting him was always easy. Communication with the home was always good, and the home's engagement with local healthcare was good too. I would strongly recommend Shottermill House for its quality of care. Our dad was valued and well looked after when he was most frail at the end of his life.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you for your review. Your dad was an amazing character, loved by all the staff and family members in the home. He so loved the visits from his family, and it was lovely to get to know you all when you came.

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Review of
Shottermill House
from Phil E (Son of Resident) published on 26 February 2024

Submitted via Website • Report

Overall Experience

My dad stayed at Shottermill House for more than nine years, initially as assisted living following a stroke that he never fully recovered from, until last October 2023 when he died from cancer when he was receiving palliative care. Dad was always happy there and greatly appreciated the daily devotions,

some of which he led, some from regular visitors to the home. He always kept a simple diary of activities and things that they did. On a number of times when I was visiting him, I was really impressed by the visitors who came to lead them in activities, drawing out things they loved, songs, poems, films, artwork and other talks. The care team loved him and helped him adjust as he got older to accept more help, which he didn't initially find easy. In his last months, Dad was so glad to be in Shottermill, to be cared for by his friends when he needed it most. As his family, this also helped us a lot to know how well he was looked after.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you for your review. Your dad was a valued member of our home for over nine years. He was always full of life and humour. He made so many friends over that period, and he will be greatly missed by all, as will all his family who came to visit.

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Review of
Shottermill House
from J H (Daughter of Resident) published on 26 February 2024

Submitted via Website • Report

Overall Experience

Mum found friends and companionship at Shottermill. She enjoyed the community and fellowship so lovingly given. Her favourite place was the summer house in the garden, and her biggest bugbear was the food. She always had someone to talk to and listen to her and often surprisingly found herself a source

of blessing.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you for your review. Mum did indeed love the summer house and made friends amongst all the staff. I appreciate that Mum sometimes had difficulty with the food, and we tried at all times to accommodate her taste.

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Review of
Shottermill House
from Philip G (Son of Resident) published on 31 October 2023

Submitted via Website • Report

Overall Experience

The staff at Shottermill were so very caring for my mother throughout her stay. From the gentle way they welcomed her in March, to the reassurance they gave her when she wandered, to the being with her and praying with her at the end, they never failed to be kind and loving. But they didn't just care

for my mum but for the whole family. They made time to see us when we visited and phoned us whenever there was anything that they thought we should know. They included us in decision-making without abdicating responsibility for her care. The Christian ethos and practice shone through beautifully.

Reply from Mike Beere, Business Manager at Shottermill House

Thanks for your kind words. It was our privilege to have had Mum in the home. She was a lovely lady and it was a pleasure to have known her for the time she was with us.

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Review of
Shottermill House
from Malcolm G (Son of Resident) published on 31 October 2023

Submitted via Website • Report

Overall Experience

My mother entered this care home in March 2023 until her death in September 2023. From the beginning, Mum was welcomed and treated as a member of the family. She was well looked after and always dressed well. The staff knew her by name and the monitored her health and weight regularly and kept us informed

of developments. The home always looked and felt fresh and welcoming.

Reply from Mike Beere, Business Manager at Shottermill House

Thanks for your kind words. It was our privilege to have had Mum in the home. She was a lovely lady and it was a pleasure to have known her for the time she was with us.

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Review of
Shottermill House
from Susan G (Daughter of Resident) published on 28 September 2023

Submitted via Postal Card • Report

Overall Experience

Shottermill House and staff, that includes kitchen, laundry and cleaning, are in my opinion the very best. The care and love they give to every single family member is remarkable. The carers and head of the care team are excellent, they always respond quickly to any medical care and emergencies. The

activities that are organised every day are really well thought out and cater for everyone.

Reply from Mike Beere, Business Manager at Shottermill House

Thanks, it's a real pleasure to have Mum with us at Shotttermill. She brightens everyone's day.

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Review of
Shottermill House
from Paul W (Brother of Resident) published on 22 September 2023

Submitted via Website • Report

Overall Experience

A caring care home with friendly staff. Always there when wanted. Shottermill House has a religious emphasis, which satisfies my sister who has a long religious background. The management and staff I have met always have time to talk and help with any issues. Run well, considering budget and recruitment

constraints.

Reply from Mike Beere, Business Manager at Shottermill House

Thanks for your kind words. It's lovely having your sister here with us, she's a real blessing to the home.

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Review of
Shottermill House
from Joanna G (Friend of Resident) published on 13 September 2023

Submitted via Postal Card • Report

Overall Experience

I could not speak more highly of the staff and provision at Shottermill House. My friend is full of admiration for all the staff who care for her. The provision provided is exemplary and as I visit every week, I get to know most members of staff. I have always been welcomed into a happy environment

from all staff, from management, to cleaners, carers etc. All staff are known by their first names and are always available and glad to help in any way. This is the best care providing home I've ever seen. A+.

Reply from Mike Beere, Business Manager at Shottermill House

Thanks for your kind words. It's amazing to have your friend with us, she brings such joy to the home.

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Review of
Shottermill House
from Penny S (Daughter of Resident) published on 12 September 2023

Submitted via Postal Card • Report

Overall Experience

My mother has settled very well at Shottermill House and feels very at home. All the staff are kind, thoughtful, caring, efficient and hard-working. There is a lovely homely atmosphere at the home and the family members have a sense of community and surrounded by their faith in a loving Christian home.

The family are very pleased indeed to have found such a lovely place for mum to be so well looked after.

Reply from Mike Beere, Business Manager at Shottermill House

Thanks Penny for your kind review. It's been amazing having Mum with us here at Shottermill. She is always so bright and cheerful.

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Review of
Shottermill House
from V C (Friend of Resident) published on 24 July 2023

Submitted via Postal Card • Report

Overall Experience

Staff were kind and considerate, encouraging my friend and patients with her slow walking pace. The visitor's room was comfortable and private. I was able to receive Holy Communion from the Methodist Minister, which was very special to share with my friend. The home had a welcoming feel, and the decor

was pleasant.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you for your kind review; it's an honour and privilege to serve our family members.

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Care Home Owned by Pilgrims Friend Society in Surrey

Pilgrims Friend Society Locations in Surrey (1)

Pilgrims Friend Society Reviews in Surrey (35)

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