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Care Home Owned by Pilgrims Friend Society in West Sussex

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Pilgrims Friend Society in West Sussex

Only the locations & reviews in West Sussex for Pilgrims Friend Society are showing below.

View the details of all 11 locations (with 268 reviews) owned by Pilgrims Friend Society

Pilgrims Friend Society Locations in West Sussex (1)

 

1 Care Home owned by Pilgrims Friend Society in West Sussex

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Koinonia Christian Care Home

4 Winchester Road, Worthing BN11 4DJ 

9.8 33 reviews
"The manager made the journey to see my husband whilst he was in Hospital. This I found going beyond the bounds but such a caring thing to…"   Read all 33 reviews
Location Type Care Home

Koinonia provides residential care for older people in Worthing, and offers person-centred Christian care. The home has a warm and welcoming feel and care packages are put together to suit each individual resident, who is kept updated about any care… Read more about Koinonia Christian Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 39 Rooms from £1,438 / week

Pilgrims Friend Society Reviews in West Sussex (33)

9.6
Pilgrims Friend Society has a Group Review Score of 9.6 (9.634) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Pilgrims Friend Society must have a Review Score.

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Review of

Koinonia Christian Care Home

from J H (Wife of Resident) published on 6 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager made the journey to see my husband whilst he was in Hospital. This I found going beyond the bounds but such a caring thing to do. My husband settled into Koinonia 5 weeks ago and appears very happy. The care and support we both receive is amazing. It is a big weight off my shoulders knowing
he is well cared for by the wonderful team there. Being just 10 minutes walk means I can see him often and there's always a welcome from the staff with a cup of tea.

Reply from Anne Richards, Administrator at Koinonia Christian Care Home

Thank you for your kind review. We love having your husband here with us.


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Review of

Koinonia Christian Care Home

from Jane M (Wife of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Koinonia for a couple of months following a prolonged stay in hospital. He has since been diagnosed with Alzheimer's. This whole process has been incredibly frustrating and stressful. We couldn't have managed without the wonderful staff at Koinonia.
It took him a while to settle
and he has been a difficult and demanding resident. The staff seem to be able to look beyond the disease and see the person behind the diagnosis. I am so grateful for all the support we have both received at this warm caring home.
Everyone on the staff goes out of their way to foster a supportive relationship with each resident and their carers.
The senior staff are very knowledgeable and defuse awkward situations with warmth and humour. I am eternally grateful we found our way here - grateful too for the hugs and humour which have made this dreadful experience a little more manageable.

Reply from Nathan Page, Business Manager at Koinonia Christian Care Home

We really appreciate your feedback. Thank you for taking the time to review our service.


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Review of

Koinonia Christian Care Home

from Elizabeth L (Daughter of Resident) published on 16 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the pleasure of entrusting my mother's care to Koinonia Christian Care Home for two years, and I couldn't be more grateful for their exceptional service. From the moment she arrived, it was clear that this wasn't just a care facility - it truly became a home for her. The staff at Koinonia were
incredibly friendly and attentive. Over time, my mother developed genuine friendships with many of them, which brought her great joy and comfort. Their dedication created a warm, family-like atmosphere. The Christian ethos of the home was reflected in the compassionate care provided. One of the lovely features of Koinonia is their beautiful garden. As my mother was an avid gardener in her younger years, the presence of the garden added to the homely atmosphere. Based on our experience, I would highly recommend Koinonia to anyone seeking a caring, homely environment for their loved ones. The peace of mind knowing my mother was in such good hands was invaluable.

Reply from Nathan Page, Business Manager at Koinonia Christian Care Home

Thank you for your kind words and positive feedback. It was a pleasure having your mother stay with us at Koinonia.


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Review of

Koinonia Christian Care Home

from A D (Daughter of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in to Koinonia in the Spring and was made to feel very welcome straight away. The care manager and staff there have taken time to get to know Mum and recognise her needs. They have been flexible and respectful but also can see when she might benefit from some gentle encouragement and
coaxing. Mum is appreciating and thriving with the Christian input and it is lovely to see her so content. Staff are very accessible and always happy to answer my queries. There is a lovely atmosphere in the home.

Reply from Nathan Page, Business Manager at Koinonia Christian Care Home

Thank you so much for your kind words and feedback. We're delighted to have your mother living with us at Koinonia.


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Review of

Koinonia Christian Care Home

from M N (Daughter of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Koinonia provides an extremely caring environment, looking after my mother's physical, emotional, mental and spiritual needs. The care manager and the senior carers take time to explain how my mother is progressing, particularly concerning dementia, which I have not had much experience with. They are
very sympathetic and go above and beyond to resolve any issues.
The home is always clean and welcoming.
My mother is considered a family member, rather than a service user.

Reply from Nathan Page, Business Manager at Koinonia Christian Care Home

We really appreciate your positive feedback! Thank you for taking the time to review Koinonia.


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Review of

Koinonia Christian Care Home

from Lache K (Granddaughter of Resident) published on 25 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Koinonia is a God send to so many, including to my grandmother and myself. It is a place filled with love, kindness and warmth. It means so much to me that my grandmother is in very capable and caring hands.

Reply from Nathan Page, Business Manager at Koinonia Christian Care Home

Thank you so much for your kind words and for taking the time to provide this amazing feedback!


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Review of

Koinonia Christian Care Home

from Pauline C (Daughter of Resident) published on 24 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Koinonia for emergency respite in December. My mother was taken ill & she was my father’s main carer.
From the moment I met the manager, I had a very blessed feeling the care home was the right place.
My father has been a Christian all of his life. He is surrounded by like-minded
people.
My father’s needs to settle in the home were met with outstanding care, attention, and perseverance, from the team. Overcoming issues that in the past, we had not been successful with. I have been amazed!
Staff are always friendly, and attentive & updates are reported efficiently.
My father now seems settled and happy, he is more interactive at times and I see my old father, who has now been in Koinonia for 4 months. I feel he is surrounded by love and care. I am confident he is safe.
So very grateful for the team that has made my father a home. All so important to our family.
Beyond my father - I have also felt care & support from the staff at a very difficult time.

Reply from Nathan Page, Business Manager at Koinonia Christian Care Home

We really appreciate your positive comments, thank you so much!


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Review of

Koinonia Christian Care Home

from D W (Son of Resident) published on 22 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home for my dad. Staff very caring, can’t complain about anything. They cater for all his needs and he has settled in very well.

Reply from Nathan Page, Business Manager at Koinonia Christian Care Home

Thank you for your wonderful feedback, we do appreciate it!


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Review of

Koinonia Christian Care Home

from A H (Son of Resident) published on 30 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to write to say how grateful I am for the lovely day you and the staff made for Mum’s Birthday. She thoroughly enjoyed being spoilt and being the centre of attention. We were invited to stay for tea and enjoyed a meal and cake, which was lovely.

Reply from Nathan Page, Business Manager at Koinonia Christian Care Home

It was our pleasure! Thank you for your kind feedback.


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Review of

Koinonia Christian Care Home

from Mark S (Husband of Resident) published on 14 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great experience. The staff at Koinonia are very caring, often going the extra mile, even caring for those who visit. You always get offered a drink and a biscuit. The management team superb too so, caring, you feel like it’s home from home.

Reply from Nathan Page, Business Manager at Koinonia Christian Care Home

Thank you so much, we really appreciate your positive feedback.


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Review of

Koinonia Christian Care Home

from M C (Wife of Resident) published on 15 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They are always friendly and make us welcome when we arrive.

Reply from Nathan Page, Business Manager at Koinonia Christian Care Home

Thank you for your comments, we appreciate your feedback!


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Review of

Koinonia Christian Care Home

from D Y (Respite Resident) published on 21 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I came for a week's respite while my wife was away because I have Parkinson's disease and need help when my medication wears off. I particularly appreciated the care that I sometimes need at night.
The staff were very attentive and kind.
I attended some of the activities and enjoyed the exercise class
but would have liked more. I appreciated the midweek service.
I went to the lounge every day but found it hard to make conversations with the other residents. My daughters live nearby and came to take me for short walks otherwise I wouldn't have had much walking exercise which is important for my condition.
Overall, I was happy with my room and being looked after.

Reply from Nathan Page, Business Manager at Koinonia Christian Care Home

Thank you for your review and feedback, it is very much appreciated.


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Review of

Koinonia Christian Care Home

from Philip H (Respite Resident) published on 13 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the care Mum received was excellent.
The staff were very kind and caring.
I would highly recommend this care home.
And has wonderful Christian values and always had activities for the patients to get involved in.

Reply from John Manea, Manager at Koinonia Christian Care Home

Thank you very much! It was a joy to have your mother with us.


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Review of

Koinonia Christian Care Home

from Lorna S (Wife of Resident) published on 12 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing Christian care and support for my husband. Challenging mobility and double incontinent, but always very sympathetic to him. Would highly recommend - so good to have a Christian ethos.

Reply from Anne Richards, Administrator at Koinonia Christian Care Home

Many thanks for taking the time to submit such a kind review.


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Review of

Koinonia Christian Care Home

from Katy C (Daughter of Resident) published on 17 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently celebrated her 95th birthday, and thanks to the home had a lovely day.
The staff went out of their way to organise a special birthday afternoon tea(including an enormous and amazing birthday cake made by the cook) for her, my husband and myself and two extended family members. We
are extremely grateful for all they did to make the afternoon special.
Unfortunately, because my mother has vascular dementia, she will not remember much of the event afterwards, but we are very grateful to know just how much thought and effort went into the day.
Nothing ever seems too much trouble for the staff respecting care for my mother, and it is very reassuring to know that she is in extremely safe hands in a lovely Christian environment in these latter years of her life, with her needs and increased limitations.
A very big thank you to the manager and all staff.

Reply from John Manea, Manager at Koinonia Christian Care Home

Thank you for your review.
It's a joy to be able to serve our residents and their families.


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Review of

Koinonia Christian Care Home

from S C (Daughter of Resident) published on 17 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited my mother in Koinonia on five consecutive days. The atmosphere was consistently warm and caring. The staff were extremely thoughtful of my mum's needs and showed her care and respect. My mum's room was kept clean and tidy. I ate with my mother, and the quality of the food was very
high. I would recommend Koinonia to anyone looking for a care home.

Reply from John Manea, Manager at Koinonia Christian Care Home

Thank you for this lovely review; we try our best.


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Review of

Koinonia Christian Care Home

from C Y (Power of Attorney of Resident) published on 15 February 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care home where all residents are treated individually with Christian charity, commitment and professionalism.

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Review of

Koinonia Christian Care Home

from Sarah H (Niece of Resident) published on 25 October 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was with Koinonia for almost two years and was extremely well cared for and cared about. The staff are very kind and caring and looked after her with love and a sense of being part of a family. I am so happy that she found them in the latter part of her life and would have no hesitation in recommending
this home.

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Review of

Koinonia Christian Care Home

from Gloria G (Friend of Resident) published on 16 September 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good relationship with everyone at Koinonia. Nothing is too much trouble. Care is outstanding. Access has been difficult due to covid - they have had no covid situations. Perhaps more routine updates of our resident would be preferred. To our mind - a wonderful home!

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Review of

Koinonia Christian Care Home

from Suzy (Daughter of Resident) published on 7 September 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parent receives extremely good care and is happy and relaxed in the Home. The staff are very patient and understanding and his general health and well-being have improved considerably since he moved into the Home and stopped living on his own.

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