Pilgrims Friend Society in Wiltshire | 1 Care Home

Review of
Middlefields House
from C B (Granddaughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

Every time I go to Middlefields to visit Grandad, all the staff are incredibly friendly and the care and connection for residents is clear from the moment you walk in. It was lovely to glimpse the Christmas party and see the music and dancing with everyone.

Reply from Sarah Stockinger, Business Manager at Middlefields House

Thank you so much for taking the time to write a review. It is wonderful that you are able to visit your Grandad and that you feel the care, connection and love we have for all our family members. We love providing meaningful, encouraging and enjoyable activities for the whole community here at Middlefields House and it is lovely you were able to see the Christmas Party. We look forward to the coming year, which will include a variety of activities, visits, and services.

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Review of
Middlefields House
from S A (Daughter of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

I would highly recommend this care home. They provide not just for the physical needs but very much the spiritual and social needs. They also support family above and beyond.
All the team are amazing, friendly, caring and just so loving.
The place is peaceful, clean and spacious.

Reply from Sarah Stockinger, Business Manager at Middlefields House

Thank you so much for taking the time to give such an encouraging review for the whole team at Middlefield House. It has been the greatest privilege and joy to care for your Mum and wonderful to know that you can have peace in knowing that all her needs were met with great love, care and dignity.

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Review of
Middlefields House
from Ruth B (Sister of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

After visiting our sister at Middlefields House, Chippenham, with my brother, his wife and another sister, travelling over 200 miles for the occasion of her 85th birthday. I would like to make the following comments.
We found all the staff from the management, carers, canteen, cleaners, reception,

and everyone we met to be extremely helpful, caring, kind and compassionate to both us and my sister at all times. Nothing was too much trouble. The birthday cake provided, cards and presents, special balloons and decorations for her meant a lot to her and were appreciated by her and us all. It made her feel special. We also appreciated having a room on our own to be able to eat lunch all together on both days.
My sister and I stayed in the guest room provided for one night which was warm, comfortable, satisfactory, adequate, and sufficient for both our needs. We hope to visit again but the distance of 200 miles and our health issues make it difficult.
Thank you for providing such a lovely place with delightful staff for our sister to call home during the last years of her life.

Reply from Sarah Stockinger, Business Manager at Middlefields House

Thank you so much for taking the time to write such a kind and encouraging review. It is always a pleasure to welcome family and friends and join in with our family members here at Middlefield House on special occasions. The whole team work hard to ensure precious memories are made and everyone enjoys celebrating together. We are so pleased you were able to make use of our guest room to be here, despite the long drive and we hope you are able to visit again in the not too distant future. I trust you have a blessed Christmas - we have plenty of festivities taking place as Christmas is always a very special time here and all who are living with us will have a wonderful time.

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Review of
Middlefields House
from E C (Sister of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

My youngest brother and his wife kindly escorted my second sister and myself to visit the sister currently living in Middlefields House on her birthday. Our general experience was very good. All the staff were very kind, obliging, thoughtful and caring. All my sister's basic physical needs were met

and she seemed relaxed and content (although there's nowhere like home). She was, however, rather lonely and we felt would benefit from some physiotherapy to enable her to be a little more independent and mobile. This is, I realise, difficult to achieve for all residents. She responded so well to our taking her out for coffee in a nearby coffee shop on Thursday morning before we headed back to Suffolk.

Reply from Sarah Stockinger, Business Manager at Middlefields House

Thank you so much for taking the time to review Middlefields and how lovely you were able to join your sister who is living with us on her birthday. All our family members enjoy their visits and it is such a blessing when they are still able to be taken out with their relatives. It is an absolute privilege and pleasure to care for all our family members and a joy to see them spending time with their loved ones. We look forward to your next visit and trust you all have a wonderful Christmas.

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Review of
Middlefields House
from Andrew S (Son-in-law of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

I can't imagine a better place for my mother-in-law to be in her latter years. From the moment you're greeted at the reception desk to the carers and the cafe staff, there seems to be nothing but smiles and genuine friendliness. Nothing is too much trouble. Mum has been in Middlefields for over two

years now and is very settled. Everyone who comes to see her says what a lovely place it is. It has a lovely atmosphere, due in no small part to the Christian ethos which undergirds all the Pilgrim Friend's Society Homes. There's also a great appreciation from the staff and management for the support from relatives and they like to engage with them regularly.
The activities are incredibly imaginative - they're never afraid to try something new and get everyone involved, not just with family and friends, but in the wider community as well.

Reply from Sarah Stockinger, Business Manager at Middlefields House

Thank you so much for taking the time to write such a thorough and encouraging review. The whole team here at Middlefield House work together with our family members' very best interests and care at heart. It is wonderful to know that this is evident from the moment you step in to visit Mum to the moment you leave and for you to know and have peace that she is well loved and deeply cared for. It is a joy to know that our Christian ethos is central to all that we do and a privilege to share faith not only with those who live with us but with relatives and visitors alike!

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Review of
Middlefields House
from C P (Daughter of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

Couldn't ask for a better care home. Fantastic staff who truly care about their residents as people. Great care both in general, physically, occupationally and spiritually. I can't thank them enough.

Reply from Sarah Stockinger, Business Manager at Middlefields House

Thank you for taking the time to give your review for Middlefields House. We have a great team who genuinely care about every aspect of life for all our family members, and recognise the value of a holistic, person-centred approach. We place a great emphasis on the way in which we care, and focus on providing fulfilled living for all.

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Review of
Middlefields House
from S C (Nephew of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

My aunt moved to Middlefields this year. The home is wonderful, the staff are too and she has settled in really quickly. We are delighted with the care she is getting. Middlefields is excellent, we can't believe she has ended up in such a lovely place.

Reply from Sarah Stockinger, Business Manager at Middlefields House

Thank you so much for your kind review and for taking the time to complete on behalf of your aunt. It is an absolute joy to have her living with us here are Middlefields House and wonderful to see her settling in, it is such a huge decision and does take time. She has already made some lovely friends in her household and is very loved by all the staff. It is such a blessing to be a blessing to those in need of our care and love.

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Review of
Middlefields House
from G H (Husband of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

My wife has only been in the home for 6 weeks, and seems very happy there, although often wanting to come home, failing to understand the necessity of her residing there. The staff are amazingly understanding of this, and help to overcome those moments. The rooms are so pleasantly large and light, with

view of the garden. The whole atmosphere of the home is very pleasant, and I'm so thankful to God for this lovely provision.

Reply from Sarah Stockinger, Business Manager at Middlefields House

Thank you for taking the time to write this encouraging review. It is wonderful to know that your wife is settling and for the family to recognise and be confident that in those times when she wants to come home, she is well loved and cared for. We are thankful for the wonderful facilities we have here at Middlefields House but of greater importance is how family members feel about living with us and that this is a home with a big heart (for relatives too!).

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Review of
Middlefields House
from Andrew P (Son of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience

Our experience at Middlefields House has been excellent. My father is well cared for by friendly, caring and professional staff. In fact, all staff at Middlefields have always behaved in an exemplary manner. Dad is really happy at Middlefields. He regards it as home. He loves the activities and has

made real friends with the other residents. I know that he really appreciates the help and support that he received after my mother passed away earlier in the year.

Reply from Sarah Stockinger, Business Manager at Middlefields House

Thank you for your encouraging review. It has been an absolute privilege to support your father, especially during and since your mother's passing. He has become such a valued member of the household and is loved by all. It is wonderful to see and know how involved he has become in our activities and how much he enjoys life here in every way!! Our heart is very much that Middlefields House soon became 'home' for all our family members and that lives are lived to the full!

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Review of
Middlefields House
from K G (Daughter of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

The care at Middlefields is outstanding in every way. The design of the home is superb and supports caring, small households where individual needs are paramount. The Christian ethos surrounds the environment and the public coffee shop is a hub of friendly activity. All care homes should be based on

this model. I am so relieved my mum is being taken care of at Middlefield.

Reply from Sarah Stockinger, Business Manager at Middlefields House

Thank you for your review - we also believe the small household model meets so many of our family members needs, on so many levels and are thrilled that together with our Christian values running throughout every provision, you feel confident and fully assured that your Mum is receiving the very best care she deserves.

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Review of
Middlefields House
from T B (Husband of Resident) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience

All good.

Reply from Sarah Stockinger, Business Manager at Middlefields House

Thank you for taking the time to submit your review of Middlefields House.

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Review of
Middlefields House
from SA S (Daughter of Resident) published on 15 August 2024

Submitted via Website • Report

Overall Experience

Middlefields has such a family atmosphere, from a friendly welcome at reception to the warm caring feel of each household. Having only 12 residents per household helps to make it family-like, the rooms are kept very clean, the gardens are a pleasure to go around with Mum. The carers treat Mum with great

kindness, activities are put on regularly, and the services/devotions ensure that Mum has opportunities for collective worship. The residents are all valued by the staff and volunteers as having dignity and worth.

Reply from Sarah Stockinger, Business Manager at Middlefields House

It is wonderful to hear how involved your mum is with all that goes on at Middlefields House and how loved and cared for she feels. Our households are a real blessing as strong friendships are developed and spiritual fellowship readily available with some very special times of worship and prayer. We are thankful for all our family members and the whole team work hard to ensure every aspect of community life thrives! Thank you for your kind words - it's always such an encouragement to all.

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Review of
Middlefields House
from J B (Daughter of Resident) published on 15 August 2024

Submitted via Website • Report

Overall Experience

The home is fitted out to a very high standard. The staff are unfailingly welcoming and caring. My mother's well-being has improved since she has been living at Middlefields. She enjoys all the activities, especially the singing.

Reply from Sarah Stockinger, Business Manager at Middlefields House

Thank you so much for your kind review - we are thrilled to know how much your mother's well-being has improved since she joined our wonderful community at Middlefields House. It is always so encouraging when relatives see the difference our care makes.

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Review of
Middlefields House
from E N (Son of Resident) published on 15 August 2024

Submitted via Website • Report

Overall Experience

Middlefields has been a wonderful place for my mother to spend her later years. She settled in very quickly two years ago, and has made some lovely friends both among the residents and the staff.
On our most recent visit we took advantage of the guest room in the home, which proved to be a great choice.

Having the cafe to provide our midday meal was a massive bonus, too.
The level of care Mum has received has been second to none, and I have had experience of many residential homes over the years in various parts of the country.
I can wholeheartedly recommend Middlefields to prospective residents.

Reply from Sarah Stockinger, Business Manager at Middlefields House

Thank you so much for taking the time to write such a detailed and encouraging review. It is an absolute pleasure to care for your mother and to hear how valued and integral the community she has become a part here at Middlefields is for her. Our carers are second to none and we are thankful for the team and leadership that do such a fantastic job.

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Review of
Middlefields House
from Alex H (Grandson of Resident) published on 19 June 2024

Submitted via Website • Report

Overall Experience

My nan lived in this care home and she loved it, a lot of the staff were awesome to her, she loved the activities there and many of the carers. The atmosphere was so calming. The staff loved her and were by our side when she was taking her last few breaths. This care home is really calming.

Reply from Sarah Stockinger, Business Manager at Middlefields House

Thank you for taking the time to give this review and for describing Middlefields as a calming home. It was a joy to care for your Nan and a privilege to be with her as she took her last breaths. We have a wonderful community here, and there is always plenty going on. We hope that all our family members enjoy a fulfilled and contented life, as your Nan did.

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Review of
Middlefields House
from Teresa H (Daughter of Resident) published on 14 May 2024

Submitted via Website • Report

Overall Experience

Middlefield House has truly become my mum's new home. The staff are friendly, caring and very professional and overall make the family feel very welcome and keep us updated on Mum's care and needs. From the time you walk through the door in reception, to the coffee shop staff and everyone you meet,

you are made to feel very welcome and the whole place has a lovely feel to it. It is truly a lovely, caring home for my mum.

Reply from Sarah Stockinger, Business Manager at Middlefields House

Thank you for your kind review Teresa. It is an absolute pleasure to have your Mum join our community and become such a valued family member at Middlefields House. It is wonderful to know she feels so at home with us and that you also feel so welcome and cared for as her daughter. It is such a privilege to enable all our family members to experience life to the full, knowing they are safe, well cared for and loved.

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Review of
Middlefields House
from L S (Daughter of Resident) published on 16 October 2023

Submitted via Website • Report

Overall Experience

Mum has settled into home, which is pleasing considering the circumstances which led to her being there. Home dealt well with an issue I raised. The facilities are good, and the staff are friendly and helpful.

Reply from Chris Boyes, General Manager at Middlefields House

Thank you for taking the time to submit this review. I'm very pleased that your Mum has settled in so well.

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Review of
Middlefields House
from Paul S (Son of Resident) published on 4 October 2023

Submitted via Website • Report

Overall Experience

Words really cannot describe how wonderful the home is.
The difference in my wonderful mum is so marked she really is her old self again.
The facilities are wonderful, it's like walking into a hotel not a care home. Everywhere is spotlessly clean, light and airy.
Mum's room is light and spacious

and has everything she needs.
The gardens are lovely too.
However, what sets it apart is the care my mum is given. She is so happy. The staff are all wonderful and that's from the moment you walk through the door.
Mum keeps asking if she is staying there and when I say yes she really is delighted. She seems to have a sense of purpose again. She loves to look after everyone.
She is woken in the morning by staff that can't do enough for her and it's the same throughout the day.
I really can't recommend it enough. It was a tough decision moving mum to a home for my sister and I, but seeing how happy she is I wish we had done sooner.
Thank you all.

Reply from Chris Boyes, General Manager at Middlefields House

Thank you for these lovely comments. I will share them with the whole staff team here for their encouragement. It is a joy to see how well your Mum has settled-in to the home and, as you say, how she seeks to care for others as well.

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Review of
Middlefields House
from M T (Resident) published on 26 July 2023

Submitted via Postal Card • Report

Overall Experience

I waited a few weeks after being given this form so that I would have been here for a full year. The staff are different to describe but are amazingly dedicated to their caring role. The few trivial problems are the result of the challenge of communicating any changes to staff which is 'fluid' and open

to alterations inevitable in a complex organisation. No task seems too much trouble for them. If a question needing an answer is asked, one can rely on the fact that it will be 'sorted' and a reasonable explanation is given. My family are so very grateful to our 'new home' staff, especially so as I was recently bereaved.

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Review of
Middlefields House
from Vanessa J (Daughter of Resident) published on 10 July 2023

Submitted via Website • Report

Overall Experience

My Mum settled into Middlefields with ease and more quickly than expected thanks to the amazing care team in Household 1. The care is more person-centred and joined-up than she has experienced anywhere else - including a Bupa care home. She loves the Christian atmosphere, going to the service on Sunday,

singing in the choir, and enjoys other activities. As a family, we are so relieved that our Mum is in safe hands where she can live out her remaining years in comfort with fabulous holistic care. Thank you so much everyone!

Reply from Chris Boyes, General Manager at Middlefields House

What a delight to read this lovely review. We love to have your Mum with us and it's great to see that she has settled in so well. Thank you for your encouragement.

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Pilgrims Friend Society Reviews in Wiltshire (39)

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