Barchester Healthcare Ltd in Aberdeenshire | 3 Care Homes

Review of
Barchester Kirkburn Court Care Home
from Ethel W (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

I cannot thank the Kirkburn Team enough for all the outstanding care and attention they give to mum! The whole team from utilities team , care team, activities team and management team continually interact with residents, never passing them without a friendly gesture, smile or a chat! . Residents

care needs are continually assessed and the activities team keep those who want to be busy.. busy! The Kirkburn Team are not just a Nursing Home Team , they are the Kirkburn Family to mum and her family!

Reply from David Garland, Manager at Barchester Kirkburn Court Care Home

thank you for your very kind words, I will pass your comments to the staff team.

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Review of
Barchester Kirkburn Court Care Home
from J G (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

The care my dad received at Kirkburn Court was first class. Everyone from the General Manager and office team to every last nurse and carer had my dad's best interest at heart. We were all made so welcome and nothing was a bother. I would highly recommend Kirkburn Court to anyone looking for a Care

home for their loved one.

Reply from David Garland, Manager at Barchester Kirkburn Court Care Home

Thank you for your very kind words I will pass this on to our staff team. we are so glad he enjoyed his respite stay here, he was a pleasure to have.

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Review of
Barchester Kirkburn Court Care Home
from M W (Son of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

my father was a resident from may 2022, until he recently passed away in hospital , but was still a resident , in the time spent there he had many complex needs , he needed a lot of care , but tried too be as independent as possible , he managed with fantastic care from the carers, nurses, catering

staff, and management, they always tried their best with him , he loved his music and quizzes and got involved when he could , he spent his last few weeks in hospital , but would rather have been at kirkburn , the staff always made me and my family welcome , with no restrictions on a visit , when he passed away , several members of staff attended his service and lined up outside the cemetry gate too see him off , nice touch from them and was appreciated by family , would highly recommend kirkburn court care home. well run and friendly. 10/10

Reply from David Garland, Manager at Barchester Kirkburn Court Care Home

Thank you for your very kind words, it was a privilege to have been involved in you dad's care. Will pass this review on to all the staff.

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Review of
Barchester Kirkburn Court Care Home
from Suzie C (Daughter of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience

In the short period of time my mum was in Kirkburn Court (15 weeks), we were extremely happy with the care she received not only from the nurses and care staff but from the whole team which included the activities staff, house keeping, kitchen and office. Everyone knew Mum and did everything they could

to ensure Mum's needs were met. The senior general manager runs a fantastic facility and it is evident that he leads his team well, having so many members of staff receiving recognition for long service, some having worked for more than 10 years with a number reaching the 20+ years! The activities offered to all the residents at Kirkburn Court were amazing and so varied. Mum especially enjoyed meeting the many animals that visited the home as well as the singing and dancing activities.
Dad and I were made to feel most welcome and our daily visits to the home were met with many a friendly face, a hot cuppa and a delicious cake. A real home from home.

Reply from David Garland, Manager at Barchester Kirkburn Court Care Home

Thank you for your very kind words about Kirkburn staff team, it was a privilege to have your mother in our care.

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Review of
Barchester Fairview House Care Home
from M W (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Dad went to Barchester Fairview House Care Home for respite last August and settled in so well he became a resident. He is very independent and all the staff are so supportive helping and encouraging him when needed. The level of care, activities and cleanliness are of a very high standard and any concerns

are dealt with immediately. Overall, Fairview has a great atmosphere, is very welcoming and all the staff ensure that residents and their families are treated with compassion and respect.

Reply from Wendy McGowan, Regional Director at Barchester Fairview House Care Home

Thank you for your review. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Lethen Park Care Home
from Dorothy A (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My mum was in Barchester Lethen Park Care Home for just under seven years, a very long time.
The care and attention she received was absolutely amazing. The carers, nurses, chefs, kitchen staff, office staff and activities coordinator were all so involved in caring for Mum, encouraging her to be involved

but equally letting her be on her own if that was what she wanted but always checking she was ok. The menu is so good, if there's nothing that they like then they'll make something else but there is a great choice.
Activities galore if you want to be involved and a weekly hairdresser (who is amazing) to keep them all looking beautiful.
The manager's door is always open if you have any concerns.
Mum unfortunately passed away at the end of December and we were looked after so well the days before she passed and we could be there anytime.
I'll miss my visits as everyone is a friend.
You guys are amazing!

Reply from Wendy McGowan, Regional Director at Barchester Lethen Park Care Home

Thank you so much for your kind words. It was such a pleasure to look after your mum over the past seven years, she will be very much missed amongst the Lethen Park team.

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Review of
Barchester Fairview House Care Home
from D M (Friend of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

Unfortunately, my experience on my visit was not good. No receptionist on at the weekend, why? I can't find anyone to speak to regarding my concerns regarding the treatment of the person I was visiting at the home, the staff that I had contact with seemed to talk at the resident and not talk with her

and found they seemed unfriendly. I had a look on your website and it looks so lovely and friendly with staff sitting and talking with the residents, that is not what I witnessed on my visit. The basics of caring for people is dignity and respect, which I found lacking.

Reply from Feedback Team, The Feedback Team at Barchester Fairview House Care Home

Thanks for taking the time to leave your review. We're sorry to read that we hadn't met your expectations during your visit. There are always staff available to welcome visitors into our home on weekends, so our apologies if there was a delay in greeting you. The General Manager has contacted you via email to offer the opportunity to discuss your comments further. If you would prefer, you are more than welcome to reach out to our team if you would feel you would like too. Our contact details are feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester Lethen Park Care Home
from D R (Son of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My mother is a resident at Barchester Lethen Park Care Home, Portlethen, and is extremely well looked after. The home has been refurbished in recent months and is very modern and very comfortable.
Staff are dedicated and friendly.

Reply from Wendy McGowan, Regional Director at Barchester Lethen Park Care Home

Thank you for your review. The team at Lethen Park value all feedback and we really enjoy making each day special. Thank you for your positive comments regarding the care of your mother and we're also delighted that you like the refurbishment. We are particularly proud of this ourselves.

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Review of
Barchester Lethen Park Care Home
from G M (Daughter of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

My dad's been in Lethen for about three years now. He is really well cared for and enjoys the range of activities provided. As I live in Glasgow, it helps me seeing him on social media joining in and enjoying himself.

Reply from Wendy McGowan, Regional Director at Barchester Lethen Park Care Home

Thank you for your review. The team at Lethen Park value all feedback and we really enjoy making each day special. It's great that you can see this via social media. Thank you for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times.

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Review of
Barchester Lethen Park Care Home
from L H (Daughter of Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience

When my dad came to Lethen Park he was rather unsettled however the activities team buddied up with him and supported him daily with settling in, dad has been at Lethen Park for nearly a year and I can honestly say it is a weight off my shoulders. He is so safe and I can sleep peacefully knowing he

has everything he needs. Recently the maintenance manager has helped with my dad's windows and supported his dementia. The activities girl is amazing at understanding my dad's needs and suggested a window covering which has made a huge difference to his well-being. The food is amazing and my dad loved when the chef visits him daily and has a chat with him. All the carers are incredible and they all meet his needs and more. I feel like my dad has a family at Lethen Park as well as our beloved family. The housekeeping staff are amazing and treat him with dignity and love.

Reply from Jane Longstaff, On behalf of Lethen Park at Barchester Lethen Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Fairview House Care Home
from Alex N (Son of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

My Mum is a resident in Barchester Fairview House Care Home. She has been here for over two years now. In the past few months most of the home has been refurbished painted, papered, carpeted, new furniture, new decor. It is looking, smelling and feeling fresh and new. There are now 4 activities organisers

producing up to 60 varied activities per month! (I enjoy coming in to see what's on next). The carers, nurses, the maintenance, housekeeping, laundry staff, the administration team handle up to 100 residents with many and varied special needs. Over the past 2 years I have got to know many of them and I keep discovering deeper layers of skills and sensitivities. They are very dedicated and committed to enriching everyone's lives. They make me feel more than just a visitor, more part of the team, part of the family. Generally those who work in the care sector are undervalued and underpaid. I see them as heroes in our society. Well done. Thanks. Keep up the good work!

Reply from Jane Longstaff, On behalf of Fairview House at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Lethen Park Care Home
from Valerie S (Sister-in-law of Resident) published on 8 October 2024

Submitted via Website • Report

Overall Experience

My sister is a resident at Barchester Lethen Park Care Home in Portlethen, she has been a resident there for over a year, she loves all the staff and her friends at the home. She loves her room and her close friends, my sister enjoys walks and all activities.

Reply from Jane Longstaff, On behalf of Lethen Park at Barchester Lethen Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Lethen Park Care Home
from Kerrie M (Daughter-in-law of Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience

Barchester Lethen Park Care Home is a fab home that goes beyond expectations looking after my father-in-law, it was their emerald anniversary today and I got in touch to see if they could do something, seeing that Mother-in-law visits on a Friday, and they organised a lovely afternoon tea for them to

have together. Honestly, just makes my heart swell that they really look after each resident that lives there.

Reply from Jane Longstaff, On behalf of Lethen Park at Barchester Lethen Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Fairview House Care Home
from Steven S (Son of Resident) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience

Very good.
Great knowledge of my mum and her circumstances.
Very good, regular updates, offering time to get any requests that we may have dealt with.

Reply from Wendy McGowan, Regional Director at Barchester Fairview House Care Home

Thank you for your kind words. The team at Fairview are passionate about providing the very best care to the people we support.

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Review of
Barchester Fairview House Care Home
from Barbara W (Daughter-in-law of Resident) published on 9 August 2024

Submitted via Postal Card • Report

Overall Experience

My mother-in-law was cared for with dignity, and the staff looked after her so well, but they also looked after me as she was on end-of-life care, which was very difficult as I am her next of kin, but the staff kept me informed on her, so I would like to thank each of them.

Reply from Jane Longstaff, On behalf of Fairview House at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Kirkburn Court Care Home
from N F (Granddaughter of Resident) published on 13 May 2024

Submitted via Website • Report

Overall Experience

I speak on behalf of my family by saying that Barchester Kirkburn Court Care Home was excellent. It was a daunting prospect transitioning my grandad into a care home but it was a smooth process with the help of the kind and caring staff who were very attentive. It really felt like a home away from home.

Knowing my grandad was being well looked after and cared for in the ways we no longer could, gave us so much reassurance. It was always pleasant going in to visit him and the friendly staff were always a pleasure to talk to. We felt very well looked after as visitors too. We can now look back knowing that my grandad was in the best place receiving the best care in his latter life with dementia and we are forever grateful to Kirkburn Care Home for that.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Kirkburn Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Fairview House Care Home
from Dave E (Son of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience

Always been made welcome when we visit. Visiting as Mother's birthday. We booked a meal for three of us, it was delicious. The home provided a lovely chocolate cake.
Can't thank everyone enough. My mum loves staying here.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Fairview House Care Home
from A C (Son of Resident) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for just over one year and I can honestly say that she is in the best form she's been for years. She is extremely well cared for at Fairview, medically, physically, socially and mentally. A heartfelt thanks to all the staff at Fairview for achieving this.

Reply from Mark Shelton, CRM at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Fairview House Care Home
from J H (Husband of Resident) published on 9 April 2024

Submitted via Website • Report

Overall Experience

Mixed. Some good features e.g. activities, unrestricted access, some good caring and considerate staff, some rather abrupt some with limited English making communication difficult. Never enough staff so sometimes long waits for attention.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Thank you for taking the time to add a review. We value feedback shared so that we can work with families to support you and continuously improve our service. We are so sorry that you shared comments on your review about the lack of time from staff, our General Managers operate an open door policy for them to resolve any concerns, if you do have any concerns at all you wish to raise with the home please contact the General Manager on your next visit so that we can assist you. Thank you.

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Review of
Barchester Fairview House Care Home
from K M (Son of Resident) published on 28 March 2024

Submitted via Postal Card • Report

Overall Experience

Since moving in in October 2023, my father has settled in well.
The nurses, carers, admin staff have all been professional, approachable and always go above and beyond.
Have to mention one of the carers, in particular - she is always so happy to help and nothing's too much but have to say, all the

carers are friendly and helpful.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Fairview House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Care Homes Owned by Barchester Healthcare Ltd in Aberdeenshire

Barchester Healthcare Ltd Locations in Aberdeenshire (3)

Barchester Healthcare Ltd Reviews in Aberdeenshire (139)

Barchester Kirkburn Court Care Home

Barchester Kirkburn Court Care Home

Barchester Kirkburn Court Care Home

Barchester Kirkburn Court Care Home

Barchester Fairview House Care Home

Barchester Lethen Park Care Home

Barchester Fairview House Care Home

Barchester Lethen Park Care Home

Barchester Lethen Park Care Home

Barchester Lethen Park Care Home

Barchester Fairview House Care Home

Barchester Lethen Park Care Home

Barchester Lethen Park Care Home

Barchester Fairview House Care Home

Barchester Fairview House Care Home

Barchester Kirkburn Court Care Home

Barchester Fairview House Care Home

Barchester Fairview House Care Home

Barchester Fairview House Care Home

Barchester Fairview House Care Home

Awards / Recognitions (14)

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