Barchester Healthcare Ltd in Berkshire | 4 Care Homes

Review of
Barchester Austen House Care Home
from L C (Wife of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

Austen House came to our aid when we needed urgent respite care for a family member. They could not have more accommodating or helpful if they had tried.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks so much for your support and encouraging words.

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Review of
Barchester Austen House Care Home
from Byron H (Son of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

Austen House is excellent! The staff team are very caring and always keep me informed of anything I need to know! They do excellent jobs looking after and caring for my parents.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks so much for appreciation, will let the staff know on how they are doing good job.

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Review of
Barchester Austen House Care Home
from A B (Son of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Excellent staff. The care provided to my mother is exemplary. Nothing seems to be too much for them to do.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Hi, thanks for your kind words and Austen House really appreciate your support.

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Review of
Barchester Stoneham Grove Care Home
from Sandra W (Friend of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

Our close friend has just spent three weeks having some respite care at Stoneham Grove Care Home and she was really happy there. All of the staff were kind, friendly and caring. The home is beautiful and the food is excellent. We would be very happy to go back or recommend this home to anyone looking

for a top-quality home in an attractive location with excellent care and support.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

We were so glad to have her stay with us! We would welcome her back with open arms, she was a pleasure to look after. Thank you for such a lovely review.

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Review of
Barchester Austen House Care Home
from Jackie K (Daughter of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

My father has settled well. Staff are kind, polite and respectful to my father and always have a smile on their faces. Happy to help.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks for your kind words and support you give to all staff at Austen House we really do appreciate.

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Review of
Barchester Austen House Care Home
from Gary M (Friend of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

My experience has been good. Staff are kind and attentive. The home has been refurbished and it is always clean. Food is good. The only small concern I have is sometimes getting information about my friend's deafness and what can be done.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks for your kind response we really do appreciate your feed back.

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Review of
Barchester Austen House Care Home
from P B (Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Only been here a little while but staff are friendly.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thank you so much for the kind review. We are very glad to have you here with us in the home!

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Review of
Barchester Austen House Care Home
from J I (Resident) assisted by family/friend published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff are friendly. The people are helpful. I feel like I have a lot of freedom. The activities are numerous. The food is okay. The support I get is very good, the people are very helpful.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thank you so much for your review of the home! We are so glad to have you here with us!

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Review of
Barchester Stoneham Grove Care Home
from Lindsay S (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

My mum, who has dementia, moved in last week and as a family, we have been very impressed with the level of care and attention she has been receiving.
We feel all the staff are very caring and friendly.
We would definitely recommend Barchester Stoneham Grove Care Home for anyone who is looking for

quality care.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you for your review! Mum is a joy to have at Stoneham Grove.

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Review of
Barchester Stoneham Grove Care Home
from K B (Granddaughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My Grandmother moved in a few weeks ago and we have already seen a vast improvement in her. She is encouraged and very happy to partake in activities and events at the home. The home is more like a 5* hotel rather than a care home, which is also reflected in the food, nail bar and spa!
Staff have been

very, very accommodating from reception, housekeeping, hostess, carers, maintenance and management, nothing seems too much trouble for anyone. A big thank you to all who are taking care of my Grandmother in her later years.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you for a lovely review! We love having your grandmother with us at Stoneham Grove. She is a pleasure to look after. Thank you again, Jodie.

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Review of
Barchester West Oak Care Home
from H E (Wife of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

My late husband was in West Oak for only a week after discharge from the hospital. He was extremely ill and also had Parkinson's and advanced dementia. The management, nurses and carers were both empathetic and caring and looked after him on a continual basis they also made me and the family most welcome

at all times. My husband passed away with dignity in his own room and that gave the family comfort in a very difficult situation.

Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care Home

We are deeply sorry for your loss and we truly appreciate you sharing your experience with us. It's a privilege to have been able to care for your husband during such a challenging time and we are grateful that he was able to pass with dignity in the comfort of his own room. We also take great pride in supporting families and making them feel welcome and we are glad that you felt that support from our team. Your kind words mean so much to us and we wish you and your family peace and comfort in the days ahead. If there is anything we can do to support you further, please don't hesitate to reach out.

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Review of
Barchester Austen House Care Home
from Mike B (Son of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

Mum has been here 2 years. I am very happy with Barchester Austen House and would not hesitate tho recommend to others.
I am particularly pleased with the staff at Austen House some of whom have direct responsibility for mum's care and well being.
I would highlight one staff member in particular who

is fantastic at helping mum keep happy and is an exceptional carer, as are two further members of the team, we frankly could not ask for more from these kind people.
In addition the 2 ladies on reception are always engaging and welcoming when we visit. One of the ladies who provides nursing care is excellent, always on the ball and very proactive and is great at keeping us informed. We thank her for effectively optimising mum's health and welfare. The staff all know mum exceptionally well and this approach means she gets the very best we could expect . Thank you.
The home itself is well managed by the manager, all food cooked from scratch with good choices and varied menus and good quality.

Reply from Arturas Repkovas, General Manager at Barchester Austen House Care Home

Thank you so much for sharing your lovely review of Barchester Austen House. We are truly delighted to hear that your mum has been so well cared for over the past two years and we greatly appreciate your kind words. Our team works hard to provide the best possible care and create a warm, welcoming environment and it means the world to us to know that their efforts have had such a positive impact on your mum's happiness and well-being. We will be sure to share your feedback with the exceptional staff members you've highlighted - they will be thrilled to know they've made a difference. Thank you for mentioning the food as well; we take pride in offering fresh, varied and high-quality meals for our residents. We are honoured by your recommendation and will continue working to ensure we deliver the outstanding care.

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Review of
Barchester West Oak Care Home
from Lynne W (Sister of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

My brother was kindly accepted by this nursing home whereas others had refused to take him in because of his challenging behaviour with late stages of Parkinson's/dementia. He was only in there for a week before he passed away but it was comforting that he spent his final week in such loving care with

wonderful people who couldn't have done more to help him. They looked after the family and accepted us all with open arms. I would thoroughly recommend.

Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care Home

Thank you so much for your heartfelt review. We are deeply sorry that we couldn't have had more time with your brother and we truly understand how difficult it must have been to lose him after just one week. It was an honor to provide care for him during his final days and we want you to know that his family will always be warmly welcomed with open arms here. At our nursing home, we are committed to offering not only exceptional, compassionate care but also a supportive, loving environment for both our residents and their families. Your kind words are deeply appreciated and we want you to know that we are here for you, now and in the future. Thank you for entrusting us with your brother's care. We consider it a privilege and we will always be ready to offer support whenever you need us.

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Review of
Barchester West Oak Care Home
from D F (Daughter of Resident) published on 6 December 2024

Submitted via Website • Report

Overall Experience

The senior general manager and administrator were amazing and completed onboarding for Mum so quickly and efficiently. Mum moved from another home and has settled in so well to Barchester West Oak Care Home. The staff are so caring and know all of the residents well. Mum does sleep a lot but the team

actively try and get her interested in what is happening with activities. I love the culture of the home, I think this is what really made our decision, it really does feel like a home. There are always lots of refreshments for the residents and last weekend, when I visited, the person on duty made up a tray with a cloth, tea cups and saucers and two lovely slices of cake for Mum and I to sit and enjoy some personal space in the conservatory end of the ground floor, the visit was made to feel very special. I love the fact that Mum has to interact, she is out of her room with other people all day and so, is never alone. She had nineteen falls within five months at the old home, she has been at West Oak a month now and no falls.

Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care Home

Thank you so much for your wonderful review. We are absolutely delighted to hear that your mum has settled so well at Barchester West Oak Care Home. At West Oak, we take great pride in creating a warm, welcoming environment that truly feels like home. We're so glad to hear that the home's culture was a key factor in your decision, it means the world to us that you feel that personal connection and care. It's also great to hear that your mum is engaging more with the activities and spending time with others. Our team is always committed to making sure residents feel involved and connected and it's fantastic that this has contributed to her improved well-being, especially in reducing falls. Thank you for entrusting us with your mum's care. We look forward to continuing to provide her with the comfort, safety and personal attention she deserves and we're here for you and your family whenever you need us.

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Review of
Barchester Austen House Care Home
from Virginia L (Sister of Resident) published on 25 November 2024

Submitted via Postal Card • Report

Overall Experience

I've always found the home to be warm and friendly with excellent staff! I've always found my sisters care has been excellent. I enjoy coming to the home as everybody is so welcoming.

Reply from Arturas Repkovas, General Manager at Barchester Austen House Care Home

Thank you so much for your kind words about the team, these will certainly be passed on to them. We very much enjoy welcoming all of our residents' families and friends to our home.

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Review of
Barchester Austen House Care Home
from Chris G (Husband of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

The staff in all departments are welcoming, friendly and caring. The daily routine of the homes well managed to the benefit of the residents. All staff know my wife by name and always have a warm welcome which makes my wife feel cared for. The home is safe, warm and secure which is what is desired.

Entertainment, food, and gardens are all very good. I take comfort that my wife is in good hands.

Reply from Arturas Repkovas, General Manager at Barchester Austen House Care Home

Thank you so much for your review of our home and your wife's care. We pride ourselves on delivering a safe, warm and secure home for all of our residents so it is wonderful that this what you experience. Thank you again and it is our pleasure to care for your wife.

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Review of
Barchester Austen House Care Home
from Deborah A (Daughter of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been here for a year and we are extremely pleased with her care. All the staff are kind, welcoming and caring. All the staff are respectful and professional in their approach to my mother. She is encouraged to join in with all the activities on offer. She is safe and happy - thank you.

Reply from Arturas Repkovas, General Manager at Barchester Austen House Care Home

We are so pleased that your mother feels safe and happy this is so important to us. We take great pride in how we treat our residents and to hear from a family that this is how they feel as a result is very uplifting for the team. Thank you it's a real pleasure to care for her.

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Review of
Barchester West Oak Care Home
from Andrew W (Son of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

Barchester West Oak Care Home is an outstanding place for an elderly relative. It is a nursing home with nurses available 24 hours. My mother was a resident there and all the team were so caring to Mum and all the family who visited. There are lots of activities arranged, great food and I would definitely

recommend.

Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care Home

A heartfelt thank you! Thank you so much for your wonderful review! Your positive feedback is incredibly important to all of us at Barchester West Oak Care Home. It was a true privilege to care for your mother, who was a fantastic person and brought so much warmth to our community. Having you and your family with us was a joy and we will genuinely miss your mother. We are dedicated to providing a nurturing environment where residents feel valued and loved, and your kind words inspire us to continue our mission. Our commitment to providing exceptional care and a warm, welcoming environment remains strong, and your kind words motivate us to continue our mission. Thank you for choosing Barchester West Oak.

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Review of
Barchester West Oak Care Home
from Dawn D (Daughter of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

Mum was admitted to Barchester West Oak Care Home on 18th May 2024. After being very restricted on what she could do at home living with my dad and being bedbound, my mum's quality of life has completely turned around. From the manager to the nurses, care staff, housekeeping, head chef and activities,

my mum is now receiving amazing care and support, coming along and joining in with the amazing activities the activity staff offer. My dad now is able to visit Mum daily with the support of his family and have the quality time with his wife and enjoy some meals.

Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care Home

Thank you so much for your review. We are overjoyed to hear that your mum's quality of life has transformed since joining us at Barchester West Oak Care Home. It's truly gratifying to know that our team, from the manager and nurses to the care staff, housekeeping, head chef, and activities team, has been able to provide the care and support that has made such a positive difference in your mum's life. We're especially pleased to hear that she is enjoying the activities and feeling more engaged. Thank you again for your kind words and for taking the time to share your experience. If there's anything more we can do to assist or support you further, please don't hesitate to let us know.

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Review of
Barchester West Oak Care Home
from C S (Daughter of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

Barchester West Oak Care Home is an excellent care home. Staff are amazing and very caring. Activities are brilliant, residents love the varied activities, from flower arranging to karaoke. Food is good and nutritional. Mum has settled in and is happy and very well looked after. Couldn't wish for more.

Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care Home

Thank you so much for your wonderful feedback. We're thrilled to hear that your experience at Barchester West Oak Care Home has been so positive. It's fantastic to know that you find our staff amazing and caring and that the variety of activities, from flower arranging to karaoke, has been a hit with the residents. We also take great pride in providing nutritious and enjoyable meals, so it's great to hear that this has contributed to your mum's well-being. We are delighted that your mum has settled in well and is happy with the care she's receiving. Your kind words mean a lot to us and motivate our team to continue delivering the best care possible. If there's anything else we can do for you or your mum, please feel free to let us know. Thank you once again for your generous feedback.

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Care Homes Owned by Barchester Healthcare Ltd in Berkshire

Barchester Healthcare Ltd Locations in Berkshire (4)

Barchester Healthcare Ltd Reviews in Berkshire (196)

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester Stoneham Grove Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester Stoneham Grove Care Home

Barchester Stoneham Grove Care Home

Barchester West Oak Care Home

Barchester Austen House Care Home

Barchester West Oak Care Home

Barchester West Oak Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester West Oak Care Home

Barchester West Oak Care Home

Barchester West Oak Care Home

Awards / Recognitions (14)

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