Barchester Healthcare Ltd in Berkshire | 4 Care Homes

Review of
Barchester Austen House Care Home
from Sandra L (Daughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

All the staff in Austen House make my visit to my mother go smoothly and happy. 100% care is given and all staff are very friendly and helpful. Nothing is too much trouble. Everything is explained in full. I would recommend this home.

Reply from Austen House, Activities Coordinator at Barchester Austen House Care Home

Thank you for your kind review! We are so pleased that you have had such a great experience with us!

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Review of
Barchester Austen House Care Home
from K H (Daughter of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

All staff, medical + admin, are very helpful. Staff are all approachable. Staff are kind and doing their best to care for our father. We feel all staff are working together as a team. Staff communicate well with family. We feel listened to.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thank you so much for your wonderful review, we really appreciate it!

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Review of
Barchester West Oak Care Home
from C P (Daughter of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

We are incredibly grateful to the entire West Oak team for the exceptional care provided to our dad and our family. The manager and nursing staff are truly fantastic - their dedication and compassion made all the difference. West Oak is an outstanding home, and we wholeheartedly recommend it to anyone

seeking quality care for their loved ones.

Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care Home

Thank you so much for your heartfelt review. We're truly delighted to know that you and your family are happy with the care provided by the entire West Oak team.At West Oak, we pride ourselves on creating not just a care environment, but a true home-a place where residents and their families feel supported, valued, and part of something special. We believe in building strong relationships based on trust, compassion, and respect. Your dad, you, and your family are an important part of the West Oak family, and it's an honour to be part of his journey.Please know that you are always welcome here. Spend as much time as you wish with your dad-we're here to make every visit as comfortable and meaningful as possible.Thank you once again for your kind words.

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Review of
Barchester West Oak Care Home
from Kate G (Daughter of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

After illness, my Dad needed respite care and then a permanent nursing home to meet his needs. We looked at a couple of homes in the Wokingham area and was impressed by West Oaks. The home is clean, modern and well-staffed. From the manager down to the catering staff, you really feel that they care

about residents and providing the best service and care.
My Dad's bedroom overlooks the lovely garden at the back. The bedroom is smaller than others in the home but it offers all the space he needs with his own bathroom. The home is warm and the food is good. The catering team will prepare within reason whatever a resident would like.
The nursing and healthcare staff are all lovely, and genuinely care about giving residents like my Dad the best life that they can have. I am particularly impressed with the way they communicate and look after residents.
I am very happy that my Dad is living in West Oak and I feel reassured that he is well looked after.

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Review of
Barchester Austen House Care Home
from Janet S (Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Very good experience staff are excellent. Food very good.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks so much for you generous comments and appreciation of Austen House staff.

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Review of
Barchester Austen House Care Home
from J A (Respite Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

During my stay I felt well cared for and reassured by presence of nursing staff. Staff were always responsive, helpful, friendly & caring.
The food was very good generally I found the home clean but on a couple of occasions noticed that the dishwasher had left some revenue.
When I arrive from hospital,

someone tried to remove my wound dressing for a photo. The hospital notes indicated it should not be tampered with. On discharge my prescription included some strong painkillers, I expected to be offered them regularly but sometimes had to ask for them. I do not know what the best regime would be.

Reply from Lily Duffy, Home Administrator at Barchester Austen House Care Home

Thanks so much for your appreciation of staff at Austen House.

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Review of
Barchester Austen House Care Home
from Lucy S (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

Our family are so grateful of the kindness and care that our mum has had since arriving at Austen House.
The carers and nurses also care about mums dignity which means alot to her and us too!
The management are great and always so helpful and at any time.
With thanks to you all

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks so much for your support Austen House staff appreciate.

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Review of
Barchester Austen House Care Home
from L C (Wife of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

Austen House came to our aid when we needed urgent respite care for a family member. They could not have more accommodating or helpful if they had tried.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks so much for your support and encouraging words.

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Review of
Barchester Austen House Care Home
from Byron H (Son of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

Austen House is excellent! The staff team are very caring and always keep me informed of anything I need to know! They do excellent jobs looking after and caring for my parents.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks so much for appreciation, will let the staff know on how they are doing good job.

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Review of
Barchester Austen House Care Home
from A B (Son of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Excellent staff. The care provided to my mother is exemplary. Nothing seems to be too much for them to do.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Hi, thanks for your kind words and Austen House really appreciate your support.

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Review of
Barchester Stoneham Grove Care Home
from Sandra W (Friend of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

Our close friend has just spent three weeks having some respite care at Stoneham Grove Care Home and she was really happy there. All of the staff were kind, friendly and caring. The home is beautiful and the food is excellent. We would be very happy to go back or recommend this home to anyone looking

for a top-quality home in an attractive location with excellent care and support.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

We were so glad to have her stay with us! We would welcome her back with open arms, she was a pleasure to look after. Thank you for such a lovely review.

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Review of
Barchester Austen House Care Home
from Jackie K (Daughter of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

My father has settled well. Staff are kind, polite and respectful to my father and always have a smile on their faces. Happy to help.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks for your kind words and support you give to all staff at Austen House we really do appreciate.

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Review of
Barchester Austen House Care Home
from Gary M (Friend of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

My experience has been good. Staff are kind and attentive. The home has been refurbished and it is always clean. Food is good. The only small concern I have is sometimes getting information about my friend's deafness and what can be done.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks for your kind response we really do appreciate your feed back.

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Review of
Barchester Austen House Care Home
from P B (Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Only been here a little while but staff are friendly.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thank you so much for the kind review. We are very glad to have you here with us in the home!

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Review of
Barchester Austen House Care Home
from J I (Resident) assisted by family/friend published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff are friendly. The people are helpful. I feel like I have a lot of freedom. The activities are numerous. The food is okay. The support I get is very good, the people are very helpful.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thank you so much for your review of the home! We are so glad to have you here with us!

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Review of
Barchester Stoneham Grove Care Home
from Lindsay S (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

My mum, who has dementia, moved in last week and as a family, we have been very impressed with the level of care and attention she has been receiving.
We feel all the staff are very caring and friendly.
We would definitely recommend Barchester Stoneham Grove Care Home for anyone who is looking for

quality care.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you for your review! Mum is a joy to have at Stoneham Grove.

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Review of
Barchester Stoneham Grove Care Home
from K B (Granddaughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My Grandmother moved in a few weeks ago and we have already seen a vast improvement in her. She is encouraged and very happy to partake in activities and events at the home. The home is more like a 5* hotel rather than a care home, which is also reflected in the food, nail bar and spa!
Staff have been

very, very accommodating from reception, housekeeping, hostess, carers, maintenance and management, nothing seems too much trouble for anyone. A big thank you to all who are taking care of my Grandmother in her later years.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you for a lovely review! We love having your grandmother with us at Stoneham Grove. She is a pleasure to look after. Thank you again, Jodie.

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Review of
Barchester West Oak Care Home
from H E (Wife of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

My late husband was in West Oak for only a week after discharge from the hospital. He was extremely ill and also had Parkinson's and advanced dementia. The management, nurses and carers were both empathetic and caring and looked after him on a continual basis they also made me and the family most welcome

at all times. My husband passed away with dignity in his own room and that gave the family comfort in a very difficult situation.

Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care Home

We are deeply sorry for your loss and we truly appreciate you sharing your experience with us. It's a privilege to have been able to care for your husband during such a challenging time and we are grateful that he was able to pass with dignity in the comfort of his own room. We also take great pride in supporting families and making them feel welcome and we are glad that you felt that support from our team. Your kind words mean so much to us and we wish you and your family peace and comfort in the days ahead. If there is anything we can do to support you further, please don't hesitate to reach out.

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Review of
Barchester Austen House Care Home
from Mike B (Son of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

Mum has been here 2 years. I am very happy with Barchester Austen House and would not hesitate tho recommend to others.
I am particularly pleased with the staff at Austen House some of whom have direct responsibility for mum's care and well being.
I would highlight one staff member in particular who

is fantastic at helping mum keep happy and is an exceptional carer, as are two further members of the team, we frankly could not ask for more from these kind people.
In addition the 2 ladies on reception are always engaging and welcoming when we visit. One of the ladies who provides nursing care is excellent, always on the ball and very proactive and is great at keeping us informed. We thank her for effectively optimising mum's health and welfare. The staff all know mum exceptionally well and this approach means she gets the very best we could expect . Thank you.
The home itself is well managed by the manager, all food cooked from scratch with good choices and varied menus and good quality.

Reply from Arturas Repkovas, General Manager at Barchester Austen House Care Home

Thank you so much for sharing your lovely review of Barchester Austen House. We are truly delighted to hear that your mum has been so well cared for over the past two years and we greatly appreciate your kind words. Our team works hard to provide the best possible care and create a warm, welcoming environment and it means the world to us to know that their efforts have had such a positive impact on your mum's happiness and well-being. We will be sure to share your feedback with the exceptional staff members you've highlighted - they will be thrilled to know they've made a difference. Thank you for mentioning the food as well; we take pride in offering fresh, varied and high-quality meals for our residents. We are honoured by your recommendation and will continue working to ensure we deliver the outstanding care.

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Review of
Barchester West Oak Care Home
from Lynne W (Sister of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

My brother was kindly accepted by this nursing home whereas others had refused to take him in because of his challenging behaviour with late stages of Parkinson's/dementia. He was only in there for a week before he passed away but it was comforting that he spent his final week in such loving care with

wonderful people who couldn't have done more to help him. They looked after the family and accepted us all with open arms. I would thoroughly recommend.

Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care Home

Thank you so much for your heartfelt review. We are deeply sorry that we couldn't have had more time with your brother and we truly understand how difficult it must have been to lose him after just one week. It was an honor to provide care for him during his final days and we want you to know that his family will always be warmly welcomed with open arms here. At our nursing home, we are committed to offering not only exceptional, compassionate care but also a supportive, loving environment for both our residents and their families. Your kind words are deeply appreciated and we want you to know that we are here for you, now and in the future. Thank you for entrusting us with your brother's care. We consider it a privilege and we will always be ready to offer support whenever you need us.

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Care Homes Owned by Barchester Healthcare Ltd in Berkshire

Barchester Healthcare Ltd Locations in Berkshire (4)

Barchester Healthcare Ltd Reviews in Berkshire (203)

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester West Oak Care Home

Barchester West Oak Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester Stoneham Grove Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester Stoneham Grove Care Home

Barchester Stoneham Grove Care Home

Barchester West Oak Care Home

Barchester Austen House Care Home

Barchester West Oak Care Home

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