Barchester Healthcare Ltd in Carmarthenshire | 2 Care Homes

Review of
Barchester Plas-y-Dderwen Care Home
from Al T (Son-in-law of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

My experience since I have been visiting from early last year has been positive. The overall care accessibility, friendliness and welcoming atmosphere of P.Y.D has all but overwhelmed me, and continues to do so on every visit.
One things has just struck me, and that is I have made friends with members

of the staff, and also many of of the lovely residents who I know by their first name.
If asked by any person my opinion of P.Y.D it would all be positive.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Many thanks for completing a review for your experience at Plas Y Dderwen. We appreciate all feedback and I will ensure that this is shared with the team. I am pleased to note the positive comments made in relation to the care that your mother in law has received. Kindest regards Sharon and Team

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Review of
Barchester Plas-y-Dderwen Care Home
from Paul L (Partner of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

To the layman the facility looks outstanding with purchases for events given as money no object. However after four months daily experience have found that considering the cost of nursing care it leaves much to be desired in terms of adequate Nos of staff particularly at weekends likewise the overseeing

of medication by the medical team would appear to be found lacking. I have picked up no less than half a dozen tablets on the floor in this short time which obviously have not been administered correctly, there also seems to be a problem with shower facilities which is disturbing.

Reply from Feedback Team, The Feedback Team at Barchester Plas-y-Dderwen Care Home

Hi Paul, thanks for your review and for your high scores in so many areas, however, we're sorry to see a lower score overall. We'd like to reassure you that we the right staff cover at all times, including weekends and we hope the information recently shared with you has been helpful. The home weren't aware of any issues regarding the shower or medication and they would like to discuss them with you more as the safety and welfare of our residents is important to us. Please make contact with the General Manager as soon as possible or alternatively, email feedback@barchester.com so we can support in arranging a meeting for you. Kind Regards, Barchester's Customer Feedback Team.

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Review of
Barchester Plas-y-Dderwen Care Home
from Elspeth C (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

My Dad has been a resident of Plas Y Dderwen for almost 2 years now, and he has received excellent care through each stage of the progression of his condition. The staff and management are fantastic, and there are always numerous activities which the residents all engage with and enjoy.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Many thanks for taking the time to complete a review for Plas Y Dderwen. All feedback is greatly received, I will ensure that the feedback is shared with the team. Kind Regards Sharon

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Review of
Barchester Plas-y-Dderwen Care Home
from Grace M (Daughter of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

Plas-y-Dderwen is a comfortable and pleasant care home. However, what makes it exceptional is the staff. The carers who look after my Mum are wonderfully kind and competent. They work tirelessly to make sure my Mum is safe and as comfortable as possible. All members of staff use my Mum's name when they

greet her. She is treated with respect and dignity at all times.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Many thanks for taking the time to complete a review for Plas Y Dderwen. All feedback is greatly received, I will ensure that the feedback is shared with the team. Kind Regards Sharon

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Review of
Barchester Plas-y-Dderwen Care Home
from Lisa P (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

I notice so much professionalism, care for and support towards all residents and families when I visit my mother at Plas y Dderwen. The carers, kitchen staff, cleaners and on-site staff do their jobs of an exceptionally high standard and go out of their way to ensure a happy, positive and safe environment

across the home.
The activities team constantly provide inclusive and fun and informative activities, talks, concerts and interactive workshops where everyone can join in, laugh and converse with each other.
The management team are brilliant: they listen, they lead and make sure that the home is performing at its best at all times. My mother is very happy to be a resident and my mind is at rest knowing she is happy. Thank you Plas.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Many Thanks for taking the time to undertake a review of our care facility. I am pleased to note that your mother is happy with us here and I will ensure that this feedback is shared with the team. Kind Regards Sharon

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Review of
Barchester Plas-y-Dderwen Care Home
from Delyth L (Daughter of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

After my mother's fall and stay on a trolly in A&E from 9:00 am Tuesday until 6pm Wednesday at the age of 93 it became apparent that it was cruel to leave her there even though she had been given the go ahead to leave - with a fractured pelvis. I contacted the care home Plas-y-Dderwen and my mother

was admitted that evening. The manager was wonderful in organising and eased my anxiety and the staff have been wonderful to her. It is a short stay but I know that the care she will receive will help her with her recovery and it has allowed me to have time to organise things for her homecoming.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Thank you for taking time to complete a review, all feedback is greatly received. I was pleased to help at a time of need and also with the input of the team were able to help your mother with a remarkable recovery. Kind Regards.

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Review of
Barchester Plas-y-Dderwen Care Home
from Alison J (Daughter-in-law of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Such a lovely, safe place. Always a nice welcome from staff and plenty of activities always on the agenda! I am just glad to see my mother-in-law being cared for and happy. Love seeing the social media posts! Thank you.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Many thanks for taking the time to undertake a review. We appreciate all feedback. I will ensure that this information is shared with the team here at Plas Y Dderwen. Kind regards, Sharon Herbert

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Review of
Barchester Plas-y-Dderwen Care Home
from Tim C (Son of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

Each time I have been in to Barchester Plas-y-Dderwen Care Home to see or phone to speak to our mother, I am immediately impressed with the friendliness, current knowledge of and interest in mum by the member of staff I'm talking to. 28th October was just such a visit; from the manner of the staff and

the surroundings I had a confidence that she was being well looked after, that the staff knew her and about her, feeling a genuine interest in her as our mother, not merely as a logbook entry. Her room was clean and tidy, the route from the front door similarly so and, stopping in to ask after her in the day-room, the staff welcoming, on the ball and displaying a professional as well as personal competence.
The staff keep us, the remotely living families, involved and aware of what is going on, either with excellent captioned photos on social media or with an occasional email. It is clear, when I have been at the home when an activity is on how animated and personal it is not remotely patronising.
A huge thank you to all involved.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Thank you so much for your kind words, I will be sharing this feedback with the staff team. Communication is so important for everyone, especially family living away and I am pleased to hear that this exceeded expectations. Kind regards, Sharon.

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Review of
Barchester Hafan-Y-Coed Care Home
from Mair J (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident at Barchester Hafan-Y-Coed Care Home for fifteen months. The support my mother, myself and rest of the family have received is priceless. My mum's needs have been challenging at times and difficult for myself, as an only daughter, to manoeuvre but the team at Hafan-Y-Coed

at all levels has been phenomenal. From the manager, office, reception and every single one of the activities team, without forgetting one member of staff, in particular, and all the carers, who show immense patience and great advice, during one of the most difficult periods in my life, I feel that the team at Hafan-Y-Coed are my 'comfort blanket'. The facilities are terrific and the effort that is put in at all levels by all the staff to provide the very best in activities to keep residents, like my mum, focussed, as well as some imaginative trips out, is quite literally unbelievable. Thank you all from the bottom of my heart.

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Review of
Barchester Hafan-Y-Coed Care Home
from Robert M (Brother of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

My brother is warm, clean and well fed, more than we could have wished for when he was on his own. It is a blessing to know that he is safe and cared for. Staff are brilliant and treat him well and with respect.

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Review of
Barchester Hafan-Y-Coed Care Home
from S W (Wife of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

Good care. Well entertained. Excellent carers.

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Review of
Barchester Hafan-Y-Coed Care Home
from Marilyn H (Wife of Resident) published on 4 November 2024

Submitted via Website • Report

Overall Experience

I can't tell you how grateful I am to all the carers and staff at Barchester Hafan-Y-Coed Care Home for the care they have shown to my husband over the past two years. He could not be in a better place. Everyone goes above and beyond to give the best care to all the residents and, of course, this includes

the activities team. Thank you all so much for everything.

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Review of
Barchester Hafan-Y-Coed Care Home
from Trudy S (Daughter of Resident) published on 4 November 2024

Submitted via Website • Report

Overall Experience

Our family cannot praise Barchester Hafan-Y-Coed Care Home, Llanelli enough. My mum is virtually incapacitated except for one arm due to a stroke. She also has dementia. All the care staff are wonderfully caring, thoughtful and jolly. The nursing team are excellent and thorough. My mum was recently

admitted to hospital for a short time and her nurse from Hafan-Y-Coed constantly liaised with staff at the hospital. The entertainment team are fabulous and is constantly coming up with fun and interesting activities. The meals are varied and excellent. We are very grateful that my mum is in such a fantastic home. Thank you.

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Review of
Barchester Plas-y-Dderwen Care Home
from Alice R (Wife of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience

My husband spent the final three years of his life at Barchester Plas-y-Dderwen Care Home, suffering from advanced dementia. He has been treated with affection and dignity throughout and the staff have become friends to us, as his family. I will miss their smiles and our chats.
The atmosphere at this

care home is a happy one and has given me reassurance at a time when I felt that I should have kept my husband at home for longer, even though I was struggling.
There is a range of facilities on offer and every attempt made to create a feeling of community. The food at Plas-y-Dderwen is of an excellent standard and is served in an impressive dining room.
I would not hesitate to recommend Plas-y-Dderwen to anyone looking for care for a loved one.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Many thanks for taking the time to leave us a review. I will share the feedback with the staff team, all feedback is greatly received. Kind regards, Sharon and team.

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Review of
Barchester Hafan-Y-Coed Care Home
from Liz C (Daughter of Resident) published on 30 October 2024

Submitted via Website • Report

Overall Experience

I like the staff I met when I visited my mum from Singapore in April. They appreciated how close we were and how much we enjoyed each other's company. When I left, there was a promise to set up weekly video calls. Sadly, that never happened. It is very disappointing to repeatedly send links, wait around

for 30-45 minutes then give up. Barchester Hafan-Y-Coed Care Home have not offered reasons why and emails go unanswered. It is a shame that they are over-promised or are unwilling/unable to go the extra mile.

Reply from Feedback Team, The Feedback Team at Barchester Hafan-Y-Coed Care Home

Thanks for leaving your review. We are sorry to read your comments about our home. We understand you have since spoken via email with the General Manager regarding your concerns, and video calling has been put in place for a suitable time going forward for yourself and your mum. Staff have also been advised throughout the home that this has been put into place. If there is anything further youd like to advise our team, please contact us on feedback@barchester.com Kind regards, Barchesters Feedback Team.

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Review of
Barchester Hafan-Y-Coed Care Home
from Cerys P (Daughter of Resident) published on 30 October 2024

Submitted via Website • Report

Overall Experience

The staff at Barchester Hafan-Y-Coed Care Home are amazing. They are the most caring and lovely people. So much effort goes into the activities - it's always wonderful to see the residents enjoying themselves.
Mum has been a resident for just over a year. Her needs are challenging but the staff look

after her brilliantly and always treat her with love and respect.
The home itself is well-maintained and feels very homely.
Thank you Hafan-Y-Coed.

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Review of
Barchester Hafan-Y-Coed Care Home
from Daryl E (Son-in-law of Resident) published on 30 October 2024

Submitted via Website • Report

Overall Experience

Fantastic home. Great atmosphere. Wonderful staff. Thank you for all your hard dedication.
My mother-in-law is so happy and our minds are at rest seeing this. She has been living here for over two years.

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Review of
Barchester Hafan-Y-Coed Care Home
from S E (Daughter of Resident) published on 30 October 2024

Submitted via Website • Report

Overall Experience

My mum has been at Barchester Hafan-Y-Coed Care Home for a year and a half and it's the best decision I've made. Mum's needs are always met and she thoroughly enjoys joining in with the activities on offer. Mum enjoys going on the minibus trips to various places, including an afternoon tea dance.
The

staff are very friendly and approachable and nothing is ever too much for them.

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Review of
Barchester Hafan-Y-Coed Care Home
from J D (Daughter of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

This is my first experience of needing a placement in a care home for my father.
The staff could not have made a better impression! So warm and welcoming.
Every effort has been made to make Dad feel at home and relaxed.
Each time we visit, we are welcomed like family members.
I am grateful to each

person at the home, and the care, love, kindness and compassion are the hallmarks of Barchester Hafan-Y-Coed Care Home, Llanelli.
Thank you all.

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Review of
Barchester Plas-y-Dderwen Care Home
from C J (Cousin of Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience

I can't rate Barchester Plas-y-Dderwen Care Home more. The staff are a lovely, they are wonderful with the residents, every one of them will go out of their way to do there very best for every person who is cared for here. There are 3 lovely entertainment ladies there, they are therapy themselves, always

in happy cheerful mood and organising events.

Reply from Sharon Herbert, General Manager at Barchester Plas-y-Dderwen Care Home

Thank you so much for taking the time to write a review, I will share your comments with the team. All feedback is greatly received. Kindest regards, Sharon.

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Care Homes Owned by Barchester Healthcare Ltd in Carmarthenshire

Barchester Healthcare Ltd Locations in Carmarthenshire (2)

Barchester Healthcare Ltd Reviews in Carmarthenshire (262)

Barchester Plas-y-Dderwen Care Home

Barchester Plas-y-Dderwen Care Home

Barchester Plas-y-Dderwen Care Home

Barchester Plas-y-Dderwen Care Home

Barchester Plas-y-Dderwen Care Home

Barchester Plas-y-Dderwen Care Home

Barchester Plas-y-Dderwen Care Home

Barchester Plas-y-Dderwen Care Home

Barchester Hafan-Y-Coed Care Home

Barchester Hafan-Y-Coed Care Home

Barchester Hafan-Y-Coed Care Home

Barchester Hafan-Y-Coed Care Home

Barchester Hafan-Y-Coed Care Home

Barchester Plas-y-Dderwen Care Home

Barchester Hafan-Y-Coed Care Home

Barchester Hafan-Y-Coed Care Home

Barchester Hafan-Y-Coed Care Home

Barchester Hafan-Y-Coed Care Home

Barchester Hafan-Y-Coed Care Home

Barchester Plas-y-Dderwen Care Home

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