Barchester Healthcare Ltd in City of Edinburgh | 2 Care Homes

Review of
Barchester Queens Manor Care Home
from N W (Niece of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

The Queens Manor showed an exceptional level of empathy and dedication during my aunts stay. Everyone was kind, responsive and gentle. My aunts dignity was at the forefront. I wholeheartedly recommend this care home and would not have wanted to be anywhere else at this difficult time. Thank you for

everything!

Reply from Margaret-Ann Davidson, General Manager at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service. Your comments will be passed on to the Team: everyone works hard to deliver high standards of care and support and we are always delighted to receive such kind and positive feedback.

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Review of
Barchester Strachan House Care Home
from L G (Power of Attorney of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

The care home is very cosy, clean and comfortable. It's well-appointed and offers plenty of activities.
The meals are lovely and there is a very good variety. If we request a change in menu, it's never a problem. The staff are excellent, kind, caring and helpful.
Any issues are handled efficiently

and professionally.

Reply from Jane Longstaff, On behalf of Strachan House at Barchester Strachan House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Strachan House Care Home
from D R (Son of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

The team are fantastic and it's obvious from all our interactions that my father's care and well-being are priority. We have complete confidence from the way the home is presented, the communications we receive and general helpfulness of everyone, that my father is very well cared for. He is happy which

is the best feedback we can give.

Reply from Jane Longstaff, On behalf of Strachan House at Barchester Strachan House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Strachan House Care Home
from Carolyn C (Daughter of Resident) published on 6 November 2024

Submitted via Website • Report

Overall Experience

I would like to thank Barchester Strachan House Care Home, Edinburgh and the staff who care for my mum. The care she receives is exceptional. The home is warm, clean and inviting and the staff are very friendly and always smile when I visit. There are plenty of activities organised for the residents

and I've never heard my mum being bored. The care staff pay a lot of attention to detail and my mum's needs are always met with respect and dignity. Food is of good quality and if Mum fancies a glass of wine with her evening meal she gets it. I rate this care home very high. Nothing but a positive experience.

Reply from Jane Longstaff, On behalf of Strachan House at Barchester Strachan House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Strachan House Care Home
from J N (Regular Volunteer) published on 6 November 2024

Submitted via Website • Report

Overall Experience

Barchester Strachan House Care Home is a comfortable, pleasant place. It's such a nice place to visit as everyone seems so relaxed. The staff are always cheerful and friendly and there's always something going on if people feel like joining in.
The garden is an enormous asset. It's so well designed

that every window has a lovely view.

Reply from Jane Longstaff, On behalf of Strachan House at Barchester Strachan House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Queens Manor Care Home
from Linda W (Daughter of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

Our family are delighted with all of the help that Barchester Queens Manor Care Home has given our mum. She has thrived dramatically since arriving in June. This has been due to the personal care and attention given to her by all of the staff. We are so pleased that she has got her sparkle back.
The

admin assistant, in particular, was a breath of fresh air when we needed help most and she has continued to be a positive influence for Mum and all of her visitors.

Reply from Margaret-Ann Davidson, GM at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass your feedback to the team.

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Review of
Barchester Strachan House Care Home
from Jenny B (Daughter of Resident) published on 20 September 2024

Submitted via Website • Report

Overall Experience

My father has been a resident in the Memory Lane section of Barchester Strachan House Care Home for three months now and is thriving despite his advanced dementia. He loves to spend time in the safely enclosed garden, enjoys the activities and is eating well. The staff are caring, kind and respectful,

engaging with the residents as individuals and always take time to discuss his needs and care with us. The management team is flexible, supportive and empathetic as we navigate this journey as a family and I really feel that he couldn't be in better hands.

Reply from Jane Longstaff, On behalf of Strachan House at Barchester Strachan House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Queens Manor Care Home
from Luke H (Son of Resident) published on 20 September 2024

Submitted via Website • Report

Overall Experience

My mum is a resident of Barchester Queens Manor in Edinburgh. She tried respite at other care homes and really, really didn't like them. Queens Manor is a qualitative step up from those other homes.
The home is not too big, and there doesn't appear to be a high turnover of staff, so residents have

the time to form meaningful relationships with individual members of staff.
Time and care are given to residents' individual needs and wants. My mum has been encouraged to bring things from her family home to make her new room her own. When my mum had a tumble, appropriate care and due thought were given before contacting emergency services. Despite the mess she left behind, her room was spotless when she got back there the next day.
Mum's been there for almost 6 months, and there's been no real issues at all during that time.

Reply from Jane Longstaff, On behalf of Queens Manor at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Queens Manor Care Home
from L O (Granddaughter of Resident) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience

My gran has been living at Barchester Queens Manor Care Home for two years now and it is nothing short of excellent. The attention to detail, commitment of staff and care given is second to none. We attended their event on Saturday and it was amazing. The event brought great memories back for my gran

and allowed us time to spend at an event as a family. Who knows if this would have ever happened without Queens Manor. Thank you.

Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I am also delighted that you enjoyed our event. I will pass on your feedback to the team.

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Review of
Barchester Queens Manor Care Home
from I C (Relative of Resident) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience

I attended the Queens Manor Fringe festival with my family, what a great day for everyone! My gran loved everything that was going on from the street act, canapes, cocktail bar and Jazz band. It was all lovely and well organised. Staff always go above and beyond at Queens Manor and they are all amazing.

If anyone is looking for a fun, caring and beautiful place to live, look no further than Queens Manor.

Reply from Jane Longstaff, On behalf of Queens Manor at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Queens Manor Care Home
from L C (Daughter of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

My mum enjoyed the recent Fringe event where a wonderful jazz singer performed songs from the past. The host was witty and welcoming and the singer was accompanied by 2 excellent musicians. The home had gone out of its way to organise an entertaining afternoon with drinks and homemade snacks.
My mum

is a fairly recent resident and, as a dementia patient, lives on the first floor. Initially, she took part in some activities and was included in 2 outings which she enjoyed very much. Unfortunately, she doesn't always realise what is on offer and relies on family or members of staff to encourage her to participate.
Otherwise, we have been very happy with the care my mum is receiving and appreciate the hard-working staff and the care they give to the residents.

Reply from Jane Longstaff, On behalf of Queens Manor at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Strachan House Care Home
from Douglas M (Son of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

I have found Strachan House to be a very pleasant and welcoming home for my very elderly parents, both of whom entered Strachan House due to their Alzheimer's. Upon my Mother's death, I found the staff to be extremely sensitive and loving. Strachan House has caring staff led by a leadership team who

set a great example and encourage a down-to-earth approach to the care and well-being of the residents and concern for their families.

Reply from Jane Longstaff, On behalf of Strachan House at Barchester Strachan House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Strachan House Care Home
from Michelle L (Daughter of Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience

Barchester Strachan House Care Home sits in beautiful landscaped gardens, the design and furnishings high standard. You are met by delighted, welcoming, highly professional staff who go out of their way to provide the highest possible level of care, medical assistance, sophisticated as well as client-centred

entertainment and activity programmes for residents. A hair salon, physiotherapy centre, outstanding manageress, incredible chef providing most nutritious, varied, delicious menus all throughout the day. Since my father has moved to Strachan House, he has made so many great friendships, has been on fantastic outings, even to a golf course. Staff are devoted to providing the highest level of care and also the greatest degree of happiness and fulfilment for the residents, with an excellent manageress. Family of residents made so welcome. Dad is now living a sociable life again, with excellent health support. Cheerful staff dedicated to providing the highest standard of care and happiness.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Strachan House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Queens Manor Care Home
from Rosalie J (Granddaughter of Resident) published on 24 June 2024

Submitted via Website • Report

Overall Experience

I visited with my Grandmother on their open day in May.
Staff were very welcoming and friendly along with great management.
The home offers plenty of opportunities for the residents.
The building was lovely and clean.
Would highly recommend it to anyone.

Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your review and your positive comments regarding our home and meal service. Everyone at Queens Manor works hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. All the best!

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Review of
Barchester Strachan House Care Home
from B F (Son of Resident) published on 14 June 2024

Submitted via Website • Report

Overall Experience

It really makes you feel at ease to know your parent is being very well looked after. The carers always try to make the atmosphere as pleasant and relaxing as possible for the clients. In addition, there is always a varied choice at meal times to ensure you do not go hungry.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Strachan House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Strachan House Care Home
from John F (Son of Resident) published on 14 June 2024

Submitted via Website • Report

Overall Experience

The staff are incredibly kind and caring to my father who is in the dementia area. My father needs constant attention, hygiene, and assistance with meals this is carried out with the minimum of fuss. Music seems to be the one thing that my father relates to, so it's good to see him happy and enjoying

himself at these moments.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Strachan House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Strachan House Care Home
from Roddy A (Son of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

Strachan House is a wonderful care home. My mother is receiving the best attention from the staff in the home. They are so kind and caring. Nothing is too much trouble. Smiling happy staff give the home a real welcoming and friendly atmosphere.

Reply from Mark Shelton, CRM at Barchester Strachan House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Queens Manor Care Home
from G S (Son of Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience

Care home is a new build, well-designed, clean and tidy.
More importantly, all the staff are friendly, polite and very caring.
How they do the job I don't know!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Queens Manor Care Home
from Alastair H (Son of Resident) published on 26 April 2024

Submitted via Postal Card • Report

Overall Experience

I had my lunch with Mum today. Excellent food and service served in a small private lounge with a lovely view of the garden adjoining the home and its car park. Highly recommend dining in to avoid the chilly weather outside. Lunch by the way was mushroom soup and chicken supreme.

Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your review and your positive comments regarding our home and meal service. Everyone at Queens Manor works hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. All the best!

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Review of
Barchester Queens Manor Care Home
from Laura C (Ex Family Member) published on 15 April 2024

Submitted via Website • Report

Overall Experience

What an incredible home!
The manager and her team run a fantastic home. It’s warm, welcoming and very luxurious.
The staff were professional and curious.
I would highly recommend Barchester Queens Manor Care Home to anyone looking for a care setting.

Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your review and your positive comments regarding our home and team here, at Queens Manor, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. All the best!

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Care Homes Owned by Barchester Healthcare Ltd in City of Edinburgh

Barchester Healthcare Ltd Locations in City of Edinburgh (2)

Barchester Healthcare Ltd Reviews in City of Edinburgh (138)

Barchester Queens Manor Care Home

Barchester Strachan House Care Home

Barchester Strachan House Care Home

Barchester Strachan House Care Home

Barchester Strachan House Care Home

Barchester Queens Manor Care Home

Barchester Strachan House Care Home

Barchester Queens Manor Care Home

Barchester Queens Manor Care Home

Barchester Queens Manor Care Home

Barchester Queens Manor Care Home

Barchester Strachan House Care Home

Barchester Strachan House Care Home

Barchester Queens Manor Care Home

Barchester Strachan House Care Home

Barchester Strachan House Care Home

Barchester Strachan House Care Home

Barchester Queens Manor Care Home

Barchester Queens Manor Care Home

Barchester Queens Manor Care Home

Awards / Recognitions (14)

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