Barchester Healthcare Ltd in Cornwall | 3 Care Homes

Review of
Barchester Kenwyn Care Home
from Doreen M (Wife of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

I was very pleased with my husband's care. The staff were excellent, very compassionate and caring. Thank you.

Reply from Laura Walker, Home Services Advisor at Barchester Kenwyn Care Home

Thank you so much for taking the time to leave a review. It means a lot to us, as a team, to hear that you were happy with the care we provided. Your feedback keeps us motivated to deliver the best possible experience for our residents.

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Review of
Barchester Kenwyn Care Home
from John P (Husband of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

All the staff in the Truro, Barchester Kenwyn Care Home are very polite and professional.

Reply from Laura Walker, Home Services Advisor at Barchester Kenwyn Care Home

We really appreciate you leaving this review. It's great to know that you're pleased with the care and your comments make a real difference to us as a team.

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Review of
Barchester Kernow House Care Home
from Terry H (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Both my father and mother received the best of care at Barchester Kernow House Care Home for nearly twenty years and we have no concerns in recommending the home to families in a similar situation. The home is spotlessly clean and nothing was too much trouble regarding our parents' well-being and care.

All the staff were approachable and pleasant and you knew, on leaving the home, that our parents were treated with dignity and respect. The staff made dealing with Alzheimer's and dementia more bearable for us, as a family, and we will always be grateful to the manager and the team for the high level of care they provided.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

We cannot thank you enough for these kind words. We are so pleased you are happy with the care your parents received. I will ensure the team is made aware of this fantastic feedback.

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Review of
Barchester Kernow House Care Home
from A D (Mother of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident of Barchester Kernow House Care Home in Launceston now for a few years and I cannot recommend their care and attention to detail enough.
The care team and management are clearly a very driven unit to deliver such exemplary care and upon my regular visits to Mum, I find

the whole experience a pleasure and to know my mum is really being cared for.
I reside some distance away and have had options in the past to move Mum closer to me and see a her lot more frequently but I could not dream of this based on how happy Mum and family are.
Mum is always found happy, clean and very well-fed!
In summary, despite our hardships in life with such matters taking their course, I'm rather glowing about this particular care environment.
Hope this review might help someone making those first hard steps in decision-making.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

We cannot thank you enough for these kind words. We are so pleased you are happy with the care your mother is receiving. I will ensure the team is made aware of this fantastic feedback.

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Review of
Barchester Falmouth Court Care Home
from Y K (Resident) published on 27 December 2024

Submitted via Postal Card • Report

Overall Experience

I have been a permanent resident in this home for over one year and am very happy with the care that I receive. I don't think I would find anywhere better.
I would recommend to anyone thinking of making Barchester Falmouth Court Care Home their home that they spend a couple of weeks in respite care

first so that they know what to expect.
Unfortunately, the advertising gives a somewhat exaggerated impression of the home which can lead to newcomers feeling unnecessarily disappointed and frustrated.

Reply from Haley Reeve-Larson, General Manager at Barchester Falmouth Court Care Home

Thank you for your honest feedback and time taken to leave a review. As always, we continually work to meet the needs and expectations of all residents, we appreciate your comments.

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Review of
Barchester Kernow House Care Home
from L W (Daughter of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

The care my father has received at Barchester Kernow House Care Home over the last two years has been second to none. From the moment he arrived, the staff made him feel at home and ensured he was content and happy. I have always been made to feel especially welcome whenever I have visited and the staff

are all extremely friendly and helpful. The meals are well varied and of a very high quality and the activities programme is wonderful; I have been lucky enough to experience singing and a visit from the ice cream trolley with my father whilst visiting which brought him a lot of joy. I couldn't have asked for anymore from Kernow House, everything has been brilliant and I would highly recommend them.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you hugely for these lovely words. Our staff will be so pleased to receive them.

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Review of
Barchester Kenwyn Care Home
from Elizabeth S (Wife of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

My husband is kept beautifully peaceful, no distress. Staff are excellent and keep my husband very well. Staff are always polite and helpful.
I am made to feel welcome on my visits and show dignity and respect for my husband.
No complaints.

Reply from Laura Walker, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of the manager and all of the staff I would like to thank you so much for your kind review. It makes all the difference to us as a team to know you are happy with the care.

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Review of
Barchester Kenwyn Care Home
from Sara T (Daughter-in-law of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

Our family member has been at Barchester Kenwyn Care Home for nearly 2 years. The facilities and decor are akin to a 5-star hotel. The dining room and menu choices are first class and delicious in variety and taste. The rooms are very comfortable and well appointed. Above all the service and care from

the hugely dedicated care team for the residents is second to none. The compassion and dignity they exude with every interaction is wonderful. Nothing is too much trouble, every day they go above and beyond to ensure the residents every need is met. They do it with warmth, a smile and friendly conversation. They are nothing short of amazing. Special recognition needs to go to one in particular member of staff, she is an angel in every respect and has helped make our relative as happy as she is there.

Reply from Laura Walker, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of the manager and the team, Thank you so much for taking the time to leave this feedback. Providing high-quality, a warm, welcoming environment for our families is at the heart of everything we do. It is incredibly rewarding to know that our efforts make a difference.

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Review of
Barchester Kernow House Care Home
from Peter W (Brother of Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience

My sister, aged 89 years, has been at Barchester Kernow House Care Home since 2019, initially in St. Pirans Unit and from 2021, in Millaton. She was diagnosed with Alzheimer's in 2012 and now requires full-time care - following a previous residential care home plus a separate nursing home. This enables

us to comment with comparative experience.
We feel so fortunate, as a family, that our sister and favourite godmother to several of our grandchildren is so well looked after in her final years.
There is genuine belief, from the general manager down to the unit nursing care and support staff, to recognise and respond to the individual needs, moods and support for our lovely family member. When visiting, it is clear to see how much the staff love and enjoy what they do.
We continue to appreciate the safety, love and care which she gets.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

We thank you for this feedback from the bottom of our hearts. The staff will be so pleased that you are happy with the care they are providing to your sister.

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Review of
Barchester Kernow House Care Home
from S D (Wife of Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience

I would like to express my heartfelt gratitude to Barchester Kernow House Care Home. My husband has now been in this home for eighteen months. First of all St Pirans, then Petherin and now Millaton unit. I cannot speak too highly of the care, support, dedication and love you have given to my darling

husband and to me, family and friends when we visit. I a deeply indebted to the management, nurses, carers, receptionists, kitchen staff, cleaners and to everyone who works there. You all go over and beyond your call of duty. I admire and I'm eternally grateful to you all and I hold a special place in my heart for you all. Thank you so much.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you so much for this beautiful review. I will pass this lovely message to the whole team here at Kernow House.

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Review of
Barchester Kernow House Care Home
from Chris S (Friend of Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience

I am glad to have this opportunity to tell Barchester Kernow House Care Home, I have visited my friend's husband with her every week, I found the care outstanding. The staff are always polite, professional and kind. Some, in my opinion, go the extra mile, to my friend in particular, they have treated

her so kindly at a very difficult time. It has certainly helped her. So important to relatives to know their loved ones are in good hands.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you hugely for this lovely review. The staff here will be so pleased to receive this feedback.

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Review of
Barchester Falmouth Court Care Home
from Sandra B (Respite Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

This has been a good, positive experience.
Food excellent but to eat my last meal of the day at 5pm is difficult.
The activities were interesting and varied and well taken up.
The worst thing were your pillows. There were three provided, the size of sofa cushions! If everyone used those the NHS would

have unlimited neck problems. I asked for alternatives, none were available.
The staff were polite and willing.

Reply from Haley Reeve-Larson, General Manager at Barchester Falmouth Court Care Home

Dear Sandra, many thanks for your review, we are pleased you enjoyed your stay. We will take on board your comments about mealtimes and review with our catering team. In regard to the pillows, we will feed this back to our procurement and hospitality teams and I will seek to find some alternative pillows to cater for all. Again, thank you for taking the time to leave your comments and we look forward to seeing you again.

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Review of
Barchester Falmouth Court Care Home
from Susan W (Respite Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

I enjoyed my respite, two-week stay at Barchester Falmouth Court Care Home very much. It is a beautiful home, clean and tastefully decorated with lovely garden. The staff were all wonderful, caring, efficient and kind. They create a very happy atmosphere. I hope to return.

Reply from Haley Reeve-Larson, General Manager at Barchester Falmouth Court Care Home

Thank you for your kind words. We are pleased you enjoyed your stay with us and look forward to welcoming you again in the future.

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Review of
Barchester Kernow House Care Home
from Heidi T (Daughter of Resident) published on 4 September 2024

Submitted via Website • Report

Overall Experience

The whole team at Barchester Kernow House Care Home deserve so much praise!
From the manager and carers to the cleaners and the kitchen!
Every single person I have met has always had my dad's best interests at heart. He is treated like a person and not just his dementia diagnosis. My father is a resident

on Petherwin unit and every single time we arrive for a visit, the carers on this unit are so welcoming. I truly can't thank them enough for their caring, supportive and empathetic approach to all areas of my dad's care. They have made a hard decision a lot easier to cope with. Petherwin unit has some of the most amazing carers and deserve to be recognised for the extremely hard job that they do every day. Thank you so much.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you for this lovely feedback. Our staff are so happy to receive praise for their hard work and we are all so pleased that you are happy with the care your loved one is receiving here at Kernow House.

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Review of
Barchester Kernow House Care Home
from Tom B (Husband of Resident) published on 29 August 2024

Submitted via Website • Report

Overall Experience

My wife has been in your care for eight years now and at all times, I have been totally satisfied with the attention she gets from the staff. Their attention and respect shown to her make visiting her so much easier.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you for this lovely review. The staff will be so pleased with your words.

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Review of
Barchester Kernow House Care Home
from Conor T (Son of Resident) published on 29 August 2024

Submitted via Website • Report

Overall Experience

The Millaton ward cared for my mum for the last five years of her life whilst in the later stages of Huntington's disease. She had her own personalised room which we were free to make feel like her own whilst she had a view over Cornwall; where she grew up and always wished to return to.
Most of all,

it was the passionate carers who invested so much love and dedication in their role. Not only were they amazing at making Mum feel at home but also myself and my family. This was especially appreciated during Covid times where the staff and the home did all they could to make us feel welcome whilst adhering to the social distancing restrictions.
After Covid, the staff strived to give Mum the best life she could possibly have with live music in the home, a visiting hairdresser and beautician to help residents retain as much identity and dignity as possible.
I'll always be so grateful for everything the Millaton ward did to support my family and would recommend to anybody.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

What a lovely review. Thank you so much, the staff will be so grateful to hear this.

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Review of
Barchester Falmouth Court Care Home
from Ian P (Son of Resident) published on 30 July 2024

Submitted via Website • Report

Overall Experience

This is a well-designed, relatively new care home with lovely, modern décor and which seems to successfully meet the broad requirements of the elderly cohort. It was unfortunate that after two face-to-face meetings with the management team, the requirement for a double bed couldn't be achieved and as

this wasn't made apparent until arrival, there was no real option other than to proceed. Nevertheless, the front of house and care staff did all they could to meet Mum's other requirements, including a trip out to her favourite hotel for cream teas. Our mum certainly enjoyed herself and the staff went out of their way to ensure she felt welcome and to smoothly integrate her for the two weeks of respite care. There was a good range of activities that are focused on the broad range of clients and as the residents were consistently very friendly and content, this was definitely a good sign of an outwardly well-run and happy care home.

Reply from Haley Reeve-Larson, General Manager at Barchester Falmouth Court Care Home

Thank you for your lovely review. We are so pleased to hear Mum enjoyed her stay with us and hope to see her again in the future.

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Review of
Barchester Falmouth Court Care Home
from J B (Respite Resident) published on 15 July 2024

Submitted via Postal Card • Report

Overall Experience

My respite stay was all that I had hoped it would be - comfortable, efficient with good staff and food. The programme of activities was excellent.

Reply from Haley Reeve-Larson, General Manager at Barchester Falmouth Court Care Home

We are so pleased you enjoyed your respite stay with us and look forward to welcoming you again in the future.

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Review of
Barchester Kernow House Care Home
from Anna D (Wife of Resident) published on 24 June 2024

Submitted via Postal Card • Report

Overall Experience

My husband has only recently moved into this care home, it is quite a way to travel for me but what a lovely experience each time I have visited. A cup of tea is offered as soon as I sit down and the care team couldn't be kinder, they are so patient with other residents as well as my husband. And they

welcome dogs!

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you very much for your kind words. I will ensure this feedback is passed on to the staff who look after your husband.

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Review of
Barchester Kernow House Care Home
from P M (Wife of Resident) published on 24 June 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been in Barchester Kernow House Care Home two years on the 14th June and has received the best of care at all times.
Visitors are always welcome at all times by all the staff.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Many thanks for this lovely review. We are so pleased you are happy with your husband's care. I will pass on these kind words to the staff.

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Care Homes Owned by Barchester Healthcare Ltd in Cornwall

Barchester Healthcare Ltd Locations in Cornwall (3)

Barchester Healthcare Ltd Reviews in Cornwall (202)

Barchester Kenwyn Care Home

Barchester Kenwyn Care Home

Barchester Kernow House Care Home

Barchester Kernow House Care Home

Barchester Falmouth Court Care Home

Barchester Kernow House Care Home

Barchester Kenwyn Care Home

Barchester Kenwyn Care Home

Barchester Kernow House Care Home

Barchester Kernow House Care Home

Barchester Kernow House Care Home

Barchester Falmouth Court Care Home

Barchester Falmouth Court Care Home

Barchester Kernow House Care Home

Barchester Kernow House Care Home

Barchester Kernow House Care Home

Barchester Falmouth Court Care Home

Barchester Falmouth Court Care Home

Barchester Kernow House Care Home

Barchester Kernow House Care Home

Awards / Recognitions (14)

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