Barchester Healthcare Ltd in Cumbria | 3 Care Homes

Review of
Barchester Newlands Care Home
from S M (Son-in-law of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience

We were 'wary' about care homes at first, but once we had a pre-brief wit the care home manager our worries were soon put at ease, all the staff displayed empathy + care, from the reception staff, to the cook, all lovely people, my mother in laws room was cosy, her final days were comfortable, + she

was at ease.

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Review of
Barchester Lanercost House Care Home
from Sue B (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

The staff are brilliant, quickly getting to know each resident on a personal level and understanding their needs thoroughly. This personalised approach makes a significant difference in the quality of care provided.
The atmosphere in the care home is incredibly positive, with everyone always smiling.

This cheerful environment undoubtedly contributes to the overall well-being of the residents.
Kindness and respect are at the core of the care home's ethos. These values underpin every aspect of their care, ensuring that residents feel valued and respected at all times.
The staff are not only compassionate but also resilient. They consistently demonstrate a willingness to come up with innovative solutions to any challenges that arise, ensuring that the residents receive the best possible care.
Overall, this care home excels in creating a warm and respectful environment for its residents. I highly recommend it to anyone looking for a place where their loved ones will be well cared for.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home

Thank you for taking the time to leave us such lovely feedback. It is heartwarming to know that the efforts of all our team members are appreciated and acknowledged. We are so pleased that you chose Lanercost to take care of your mother.

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Review of
Barchester Lanercost House - Carlyle Suite
from N P (Daughter of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

My Dad moved to Lanercost recently and me & my sister would like to say we were impressed with the overall service. The staff are all friendly and professional and seem to take great care of the residents. My Dad is well looked after and seems to be more alert and happier since moving here. We have

noticed a vast improvement in his mood and communication skills in the short time he has been there. The rooms and bathrooms are all nicely decorated and kept lovely and clean. The common areas are nice and bright and the staff are very welcoming. We would just like to thank you all for doing a fantastic job.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House - Carlyle Suite

Thank you so much for your kind response. We are so pleased that your dad has settled well and are delighted that he has come to join our community.

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Review of
Barchester Newlands Care Home
from Keith R (Son of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother passed away peacefully on the 9th November in Barchester Newlands Care Home. She had cancer but the care received meant that she was comfortable right to the end. I would like to thank all of the excellent team for their faultless efforts and care during her time there. We will always be very

grateful to the managers, nurses, carers, cleaners, caterers and other support and admin staff. Thank you.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you so much for your kind words, it is very much appreciated.

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Review of
Barchester Lanercost House Care Home
from Judith S (Daughter of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

My mum was admitted to Barchester Lanercost House Care Home on 10th October. The whole process was dealt with professionally and very quickly. Although her time there was short, she was given the best care, compassion and love from all the staff as she came to her end of life. We, as a family will be

eternally grateful to the team that mum was kept comfortable and well cared for. Thank you all so much

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Review of
Barchester Lanercost House Care Home
from Lynn W (Daughter of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

When I arrived to see this facility, I was delighted! It is in a nice location and beautifully maintained. The staff are all lovely very friendly and helpful. I feel Dad is in a very caring environment and is very well looked after. As I live abroad, this is extremely important to me. Staff have gone

out of their wat to ensure that Dad is catered for in everyway. As I leave to go home, I am happy to leave him in your care and hope he continues to thrive as much as possible.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home

Thank you, Lynn, for your lovely words. We are delighted to have your father here with us and thank you and the family for choosing Lanercost as his residence. We will do everything we can to ensure he has an enjoyable and fulfilling time with us. I hope you got home safely and I do hope we will see you again in the future.

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Review of
Barchester Lanercost House Care Home
from A C (Relative of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience

My husband's aunt enjoyed a ten-night stay at Barchester Lanercost House Care Home while we went on holiday. She thoroughly enjoyed it and we were able to enjoy our break without having to worry about her.
She really enjoyed the food and the company of others at meal times but enjoyed being able

to return to her room to spend time in her own company.
She said that all the staff were lovely and very caring and couldn't do enough for her.
She is looking forward to a visit again later in the year.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home

Thank you so much for your kind review. It was our pleasure to care for your husband's aunt and I am pleased she enjoyed her stay and that you were equally able to enjoy your holiday. I do hope we see her again next time you go away.

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Review of
Barchester Newlands Care Home
from T M (Son of Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience

Mum had a great stay, no issues. I visited every day, four - five times. She was very happy, the carers were excellent and Mum had a great stay. I would not hesitate to use Barchester Newlands Care Home again.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you so much for your kind words, it was a pleasure meeting your mum, we hope to see her again soon!

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Review of
Barchester Newlands Care Home
from R G (Son of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

My relative is comfortable and cared for. Clean and friendly.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you for taking the time to review, your comments are very much appreciated.

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Review of
Barchester Newlands Care Home
from Jane D (Daughter of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

The home is always very clean and friendly. The activities are great, always well-organised.
Only negative seems to be laundry. Ongoing issues with resident's clothing going missing and wearing other residents' clothes. Clothes stuffed into drawers instead of hung up in wardrobe.
Can not fault care

given from staff on the unit.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you for taking the time to review, your comments are very much appreciated.

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Review of
Barchester Newlands Care Home
from R D (Granddaughter of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

Great home with great staff, who are always really friendly and helpful with residents and visitors.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you for taking the time to review, it is very much appreciated.

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Review of
Barchester Lanercost House Care Home
from Carol F (Daughter of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience

My expereince of putting my mum in for respite is excellent. The warm welcome of all the staff was amazing. Within a week, they had got my mum up, walking with the simmer into the dining room and lounges that she was unable to do at home due to having falls. Everyone is so helpful and lovely with my

mum. A special thank you to the manager, who got my mum in at short notice. The facilities are a lovely touch, for example, a coffee lounger and hairdressing salon. Very clean and relaxed atmosphere. Five-star food and drink.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home

Thank you so much for your lovely review. We are so pleased to have been able to provide this extra support for your mum. I know she has enjoyed her stay with us, and I hope she will be back to visit us in the future.

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Review of
Barchester Newlands Care Home
from Gail W (Daughter of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience

My lovely mum spent just short of two weeks at this lovely care home. She was treated very well. Looked after with dignity. The staff were lovely to deal with and nothing was a bother for them. The staff were very caring towards all my family during a hard time.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you so much for taking the time to complete this review. Following the very sad loss of your mum, your kind words are very much appreciated by all of our team.

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Review of
Barchester Newlands Care Home
from T O (Daughter of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

Communication could improve. Cleanliness could be improved. My dad has stated on several occasions that the food is awful.
As an overall unit, the carers look after our dad with compassion, dignity and kindness. I have been approached by a higher member of staff and been told incorrect information

which I am led to believe is incorrect.

Reply from Feedback Team, The Feedback Team at Barchester Newlands Care Home

Thanks for leaving a review. On discussing your comments with the General Manager, they were not aware of any of your concerns and they would like to sit down and have a conversation with you in order to find a resolution moving forward. If you would like this to happen, please reach out on your next visit or email your contact details to feedback@barchester.com Kind regards, Barchester's Feedback Team.

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Review of
Barchester Newlands Care Home
from Gemma S (Granddaughter of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

We have had a really positive experience since my grandfather arrived at Barchester Newlands Care Home. The staff are so kind and caring. The home itself is clean and the food is very good quality. We are really impressed so far with all the staff and the home itself.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you so much for taking the time to complete this review, it is very much appreciated. Your kind words will be cascaded to the whole team, thank you again.

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Review of
Barchester Lanercost House Care Home
from Jeff C (Resident) assisted by family/friend published on 21 August 2024

Submitted via Postal Card • Report

Overall Experience

Only one thing to say "excellent" none better.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home

Thank you for your kind review. We are so pleased that you chose to come and live with us here at Lanercost. We will continue to provide you with the care of the highest standards and endeavour to meet all your needs.

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Review of
Barchester Lanercost House Care Home
from Glen B (Nephew of Resident) published on 21 August 2024

Submitted via Postal Card • Report

Overall Experience

My aunt came to Lanercost in August 2023 gravely ill. Thanks to the wonderful staff at Lanercost, they not only revived her but gave her and the family 12 more months of life. During the 12 months, my aunt received quality, loving care and was able to enjoy a reasonable quality of life again. All staff

(manager deputy, reception, nurses carers, cleaners, catering, maintenance) were always polite, courteous and helpful and displayed exemplary and professional standards. Barchester should be proud.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home

Thank you so much for your lovely words. It was our pleasure to take care of such a remarkable lady, and we are so pleased we were able to make a difference during the last year of her life. Our thoughts and sympathy are extended to you all at this sad time.

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Review of
Barchester Newlands Care Home
from Mary C (Wife of Resident) published on 19 August 2024

Submitted via Postal Card • Report

Overall Experience

My husband is very well cared for in Lakeland unit. He always looks very clean, nicely dressed and beautifully shaved. No complaints about his care whatsoever, the staff, without exception, are caring and very efficient. My only worry is now I am 80, I worry about the 84-mile round trip. With winter

coming on, the drive will be more difficult. I hope he can get moved. It is only the distance, I don't think he can get better care anywhere. Thanks everyone.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you so much for taking the time to write this review it is very much appreciated.

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Review of
Barchester Newlands Care Home
from Angela G (Wife of Resident) published on 19 August 2024

Submitted via Postal Card • Report

Overall Experience

Staff are very good with residents, food good, staff very friendly and helpful if any questions I have about my husband's care, they find the answers. My husband has been in Barchester Newlands Care Home for over a year now and I have no problems with the quality of care he is given which I know he

doesn't like with his care needs sometimes.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you so much for taking the time to complete this review, it is very much appreciated, I will ensure the team is made aware, thank you again.

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Review of
Barchester Newlands Care Home
from Joanne C (Daughter of Resident) published on 19 August 2024

Submitted via Postal Card • Report

Overall Experience

My dad has been a resident n the Lakeland unit for about nine months. He has settled in so well, much better than we had imagined. Every time we visit him he looks so well. He is beautifully clean, dressed nicely and well-presented. That would have been so important to him - he was always clean-shaven

and very particular about this appearance. My dad has put on some weight, so he's obviously enjoying his food. He loves music and enjoys the activities where a singer comes to entertain the residents. The staff are wonderful! So caring, welcoming and professional, we can't praise them enough. Social media is great too!

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you so much for taking the time to complete this review, it is very much appreciated and thank you so much for your kind words, I will ensure all the team are made aware of it.

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Care Homes Owned by Barchester Healthcare Ltd in Cumbria

Barchester Healthcare Ltd Locations in Cumbria (3)

Barchester Healthcare Ltd Reviews in Cumbria (138)

Barchester Newlands Care Home

Barchester Lanercost House Care Home

Barchester Lanercost House - Carlyle Suite

Barchester Newlands Care Home

Barchester Lanercost House Care Home

Barchester Lanercost House Care Home

Barchester Lanercost House Care Home

Barchester Newlands Care Home

Barchester Newlands Care Home

Barchester Newlands Care Home

Barchester Newlands Care Home

Barchester Lanercost House Care Home

Barchester Newlands Care Home

Barchester Newlands Care Home

Barchester Newlands Care Home

Barchester Lanercost House Care Home

Barchester Lanercost House Care Home

Barchester Newlands Care Home

Barchester Newlands Care Home

Barchester Newlands Care Home

Awards / Recognitions (14)

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