Barchester Healthcare Ltd in Devon | 5 Care Homes

Review of
Barchester Cumberland Grange Care Home
from Sharon H (Daughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

Cumberland Grange is run by a hard working, pleasant and caring manager who is very hands on and assists the staff/residents if needed.
The staff are all so kind, attentive & patient with the residents. The staff appear to be a family who come together and help one another in their individual roles

and seem to have a nice friendship.
The activities are stimulating & enjoyable as I experienced them myself. The entertainment staff are active & enthusiastic.
The food is excellent and there are always snacks left out for residents to enjoy at their leisure.
All in all the home is beautiful and has a lovely atmosphere to it.
Unfortunately the cost of a stay is expensive.

Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for taking the time to leave us such a wonderful review. I am so pleased that you and your dear mum were really happy with the care, activities and food here at Cumberland. We are really proud of the family feel home that we have created and it is so lovely to know that you felt comfortable to join in with activities. We are always here if you need us!

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Review of
Barchester Mount Tryon Care Home
from Michelle S (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

My dad has been in memory lane for 4 months following a hospital stay. It has been a disappointing experience which has been very stressful & upsetting for me although my dad has been unaware due to his lack of capacity. The management do not appear to be interested in resolving concerns & a number

of safeguarding issues have been raised by Social Services. My dad's been on antibiotics pretty much the entire time he has been there and this initially made his dementia worse. However following a fracture which resulted in him going to hospital we were phoned and told they could not take him back as they could not meet his needs. This is after I was assured this would not happen as his baseline level couldn't be assessed until he was clear of infection. The carers overall have been lovely as have the cleaners, catering & laundry staff. I hadn't realised that the deputy manager & head of the dementia unit are married which I think raises a conflict of interest.

Reply from Feedback Team, The Feedback Team at Barchester Mount Tryon Care Home

Hi Michelle, thanks for leaving your review. We're sorry to learn of your experience at our home. We're grateful for the feedback you've shared, I can confirm we've recently received your email and appreciate your patience whilst your concerns are reviewed, if there's anything else you'd like to share with our team, please get in touch with us so we can support you. Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester Tyspane Care Home
from D M (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My father came in for two weeks rest bite...he settled in so well,all staff were amazing...so much so we have continued with his on going health care there.
Also would like to say a huge thank you to the physio assistant and girls in physio room,they work so hard and deliver fantastic results, got

my father up and walking and put a big smile on his face...Thank you so much....
I would like to give a 5 star to uou all.!

Reply from Aime Bown, General Manager at Barchester Tyspane Care Home

Thank you so much for your very kind words, I have shared your feedback with the team. We are indeed so lucky at Tyspane to have a dedicated physiotherapy team who do wonders with empowering our residents and enriching their lives. Thank you once again.

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Review of
Barchester Tyspane Care Home
from E D (Regular Volunteer) published on 27 February 2025

Submitted via Website • Report

Overall Experience

Lovely home with brilliant staff! I would highly recommend it. I often see regular social media updates showcasing a variety of engaging activities, such as visits from family, gardening sessions, and fun events that bring everyone together. The atmosphere is incredibly welcoming, making it a perfect

place for residents to feel at home. The staff truly go above and beyond to ensure the comfort and happiness of each resident, fostering a sense of community that is heartwarming. It's evident that they prioritise not just care, but also companionship and joy, creating a vibrant environment where everyone can thrive and enjoy their time together.

Reply from Aime Bown, General Manager at Barchester Tyspane Care Home

Thank you for writing this wonderful review detailing the services on offer at Tyspane. We truly believe that the activities, entertainment and good food are key to residents getting the most out of each and every day. Relatives are encouraged to join us as often as possible which helps create a fun atmosphere helping to put the residents at the heart of all we do. Many thanks.

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Review of
Barchester Raleigh Manor Care Home
from Martin N (Son of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

It is difficult to put into words the respect and gratitude I have for your staff. My mother was very seriously ill over Christmas and the care and concern shown to her and to our whole family was exemplary. Professionally and personally the attention to detail, calm, compassionate care and good humour

gave us a sense of being at home - amongst an extended family. Thank you!

Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home

What wonderful words. We could not ask for more rewarding feedback from a family member than this. Thank you for taking the time to share your experience. It makes what we do all the more worthwhile.

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Review of
Barchester Raleigh Manor Care Home
from S B (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

I came over to visit my mum who had been very ill. I was very happy with the love and care she was receiving. The staff are all very caring and treat all residents with great respect and dignity.
As I was here for a short time, I was very welcomed by all.
Overall, I am very pleased with the whole

care home.
A big thank you to all the staff.

Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home

Thank you so much for that feedback. It was so special to see you with your mum when you live so far away. It was a very special time for her and completely our pleasure to welcome you to the Raleigh Manor family. Hope to see you again when you next visit.

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Review of
Barchester Tyspane Care Home
from David G (Friend of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

On a recent visit to the Tyspane Care Home in Braunton, North Devon to see a friend who was a resident, I was very impressed by what I saw. First Impressions.
The main reception area was very well set out making me feel I was visiting a hotel.
I was met by a member of staff who asked me who I had

come to see and asked me to sign in.
I was shown to my friend's room, which was very well set out and felt very homely, lovely and warm.
Having spent time with my friend I asked a member of staff if I could see the manager or assistant manager.
I was able to speak to the assistant manager who was so professional in every way and made sure that our conversation was confidential and that any concerns I might have had were explained. I also was able to speak to the senior carer looking after my friend that evening.
There was a really good feel to the home, all the staff are professional in their approach and look happy.
A well-run home, all credit to the manager, assistant manager and staff

Reply from Aime Bown, General Manager at Barchester Tyspane Care Home

Dear David, thank you so very much for your fantastic review of Tyspane and our great staff. The staff really work tirelessly to ensure everyone's comfort and safety, I will be sure to share your review/feedback with the wider team who will all be delighted to receive such recognition.

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Review of
Barchester Tyspane Care Home
from C G (Friend of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Such a warm, friendly welcome from reception and being shown to the room, very comfortable, clean and bright, my friendly felt like a weight had been lifted from her.
Nothing was too much trouble, all the staff that came in her room told her their names. The manager came in to see if she was settled

and her needs all taken care of. A big thank you to all.
Kind regards.

Reply from Aime Bown, General Manager at Barchester Tyspane Care Home

Thank you for your kind words, they are greatly appreciated and we are pleased to know that your friend felt comfortable and safe at Tyspane. I will be sure to pass on your comments to staff within the home.

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Review of
Barchester Lucerne House Care Home
from Frances L (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

We looked at a number of care homes when trying to find a suitable place for Mum. Barchester Lucerne House Care Home was the only one where we felt 100% comfortable that Mum's needs would be met. We were impressed by the calm, caring atmosphere and well-maintained surroundings at Memory Lane. It was

very reassuring to know that Mum was being cared for by carers specially trained in dementia care, during the last six months of her life. Lucerne House comes highly recommended.

Reply from Sally Coletti, General Manager at Barchester Lucerne House Care Home

Thank you for the positive feedback. At Barchester and Lucerne, we take pride in the excellent care our residents receive. Our staff's training for dementia care empowers us to support our residents in achieving the best quality of life possible.

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Review of
Barchester Cumberland Grange Care Home
from Carolyn J (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My mum stayed at Barchester Cumberland Grange Care Home for a week's respite, while I went into hospital for surgery. I had researched carefully to find a place that was caring, friendly and would meet her needs.
My first contact with Cumberland Grange was great - the lady on the phone was very friendly

and helpful and I arranged a visit. When I visited, I was very impressed with the facilities, how kind the staff were with the residents and how calm the atmosphere was. It was a very pleasant experience.
Mum absolutely loved her stay there, she commented how lovely and kind everyone was and how she'd been very well looked after. She made a special comment about how great the food was and she was encouraged to join in the activities that were happening each day if she wanted to.
When she returned home she was happy, mobilising much better than she had been previously and was full of praise for Cumberland Grange. So a huge thank you to everyone there for making Mum so welcome. You are all fantastic!

Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your truly wonderful review. We are so pleased that Mum had such a great stay with us. It was our absolute pleasure to care for her. Thank you for entrusting us, we know how much of a big decision it is when choosing the right care home for your loved one. Mum is welcome back anytime!

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Review of
Barchester Raleigh Manor Care Home
from Phillip W (Respite Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

Very relaxing. Caring staff of exceptional standard. Food very good. Everywhere very clean. Hospitality to visitors very welcoming. Management is excellent. Christmas entertainment wonderful.

Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home

Thank you for providing us with this lovely feedback. Wasn't Christmas fabulous! We enjoyed it just as much as you did. We very much look forward to seeing you again when you next need respite.

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Review of
Barchester Raleigh Manor Care Home
from June H (Respite Resident) assisted by family/friend published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

I have had a wonderful, most friendly and most happy visit. I have met no member of staff that wasn't kind and lovely to talk to.

Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home

We are so delighted you enjoyed your stay so much. It certainly was a sad goodbye for all of us! We look forward to spoiling you again soon.

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Review of
Barchester Mount Tryon Care Home
from Una S (Friend of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

My friend was a resident when I visited her, the staff and management were all lovely and helpful, the home was nice and clean and the meals looked good.
The residents appeared to be well looked after and the staff were very attentive.
Some of the residents I saw were enjoying being shown how to make

creative activities that were on offer.

Reply from Ria Willett, General Manager at Barchester Mount Tryon Care Home

Thank you for taking the time to complete the review for us, this is much appreciated and I will pass this feedback on to our team. Once again, thank you.

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Review of
Barchester Mount Tryon Care Home
from Donna T (Friend of Resident) published on 7 January 2025

Submitted via Website • Report

Overall Experience

This is a lovely home, it's more like a hotel. I didn't know homes like this still existed. Very clean, staff are friendly and so kind to the residents. The cake is delicious and I cannot recommend this home enough.

Reply from Ria Willett, General Manager at Barchester Mount Tryon Care Home

Thank you so much for your kind review of our home. It really means a lot to us, we truly value your feedback of our home. Thank you again for taking the time to complete this for us.

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Review of
Barchester Raleigh Manor Care Home
from Cathy H (Daughter of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

My mother has received excellent respite care at Barchester Raleigh Manor Care Home and she would have been happy to stay as a long-term resident had she not decided that it would be more practical to move closer to her family. The positive experience has helped her to feel happy about going into similar

long-term provision for which I thank all of the staff at Raleigh Manor, especially the caring and supportive manager.

Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home

And we would have loved it if your beautiful mother did stay with us! Thank you for your rewarding feedback. It is a pleasure to know that we have helped her experience the true benefit of good quality care. We wish you all the very best.

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Review of
Barchester Cumberland Grange Care Home
from Jon W (Son of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

My father recently stayed at the Barchester Cumberland Grange Care Home for a ten-day period of respite. The contact with the management team was totally professional and helpful throughout. My father has a complex medical condition, which required monitoring, and this was his first time away from his

own home and family for respite care. The understanding of his condition was good, with all involved making sure he was relaxed in this new environment. All the staff who were involved in his care were fantastic, making sure he was included in as many activities as possible to enable him to enjoy his stay. The meals were varied and the quality excellent. The staff maintained good contact with us, reassuring me throughout his stay, that he was at the centre of their care. During his stay, I was able to witness him interacting with many of the other residents during the activities. I cannot fault the Cumberland Grange in any way and want to say a big thank you to all the staff, at all levels, for everything.

Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your truly wonderful review. It means so much to us all to receive such amazing feedback. It was a real privilege to care for your dear dad and we hope to see him again soon! He is always welcome, Thank you again!

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Review of
Barchester Raleigh Manor Care Home
from A P (Daughter of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident at Barchester Raleigh Manor Care Home for the past fifteen months. In this time, the staff and, especially, the manager have all looked after her so well. She is very happy and feels like she is at home. The manager goes above and beyond in her duty and makes sure that

each resident is looked after extremely well.

Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home

Thank you so much for your kind words. It is so important to us that each individual receives a personal level of care and I am very proud to hear this is your experience. It is the very best reward!

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Review of
Barchester Raleigh Manor Care Home
from Simon P (Friend of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

A friend of mine, who suffers from dementia, has been a resident at Barchester Raleigh Manor Care Home for a year now.
It has been a real privilege to visit him in such fantastic surroundings.
Knowing that the staff and management put their heart and soles into caring for everyone to such high standards.
The

various rooms and facilities are exceptional in a state-of-the-art building, which enables the care home and team to give its residents the care and support they deserve and require. Everyone goes out of their way to help you! it's lovely there, they're all so friendly and welcoming.
The choices for activities and entertainment for the residents are seemingly endless and a lot of effort and thought goes into their weekly planning. Raleigh Manor keeps on surprising.
I know my friend enjoys his trips out to various places which they do, he really has discovered a whole new way of life and he is now eating really well and looking better for the whole experience!
Thank you Raleigh Manor Care Home.

Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home

Thank you so much for your in-depth review. To read your comments is very rewarding for all of us. As you point out, our staff put their heart and soul into their work and the care they show our residents with dementia is particularly special. You, yourself provide wonderful support for your friend and we love having you as part of the Raleigh Manor extended family.

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Review of
Barchester Tyspane Care Home
from R A (Power of Attorney of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

I have co-power of attorney for a friend who has now been at Barchester Tyspane Care Home for five months. She settled in well and I found that the staff were always on hand to answer any questions we had on any subject. Her room is comfortable and well-furnished with a nice view of the garden. I imagined

that she would spend most of her time in her room because she values her privacy but, in fact, she has loved going to the lounge during the day and participating in the various social activities. On my most recent visit, there was an opera/classical singer who put on a fabulous show. My friend looked so happy and was singing along. The staff served food and refreshments during the performance and engaged with all the residents, singing or dancing with them and making it a really special event. This is the norm for the staff - nothing seems too much trouble and they look to engage at all times. My experience of the management, admin, reception and nursing/care staff has been extremely good.

Reply from Aime Bown, General Manager at Barchester Tyspane Care Home

Thank you for writing this lovely review, it is always heartwarming to receive such positive feedback. We believe that the Activities Team at Tyspane are a wonderful asset always seeking to provide good quality and positive experiences for our residents, their families and friends and we are pleased to hear that your friend is enjoying the social life on offer. The home is continually subject to re-decoration and regular maintenance and we are currently undergoing a WOW transformation to some of our bedrooms, bathrooms and communal areas which will all add to the resident's wellbeing. Thank you.

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Review of
Barchester Tyspane Care Home
from Peter B (Son of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

Mum was well cared for and very content during her stay at Barchester Tyspane Care Home. Having been in for a respite fortnight she soon realised that being home alone with intermittent carers was not what she wanted. She needed security and company which she had in abundance plus continually smiling

faces from the staff.
After approximately three weeks, Tyspane was referred to as home.
Thanks to all the staff.

Reply from Aime Bown, General Manager at Barchester Tyspane Care Home

Thank you for taking the time to review our home. Respite is a great way to see if the home is suitable for a person's needs and we often find that people who may have been reluctant to come into residential care are pleased and surprised that they are no longer alone and they enjoy the security of being cared for and we are happy that this is the case for your Mum. Your positive comments regarding the friendly staff have been shared with the team. Thank you.

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Care Homes Owned by Barchester Healthcare Ltd in Devon

Barchester Healthcare Ltd Locations in Devon (5)

Barchester Healthcare Ltd Reviews in Devon (312)

Barchester Cumberland Grange Care Home

Barchester Mount Tryon Care Home

Barchester Tyspane Care Home

Barchester Tyspane Care Home

Barchester Raleigh Manor Care Home

Barchester Raleigh Manor Care Home

Barchester Tyspane Care Home

Barchester Tyspane Care Home

Barchester Lucerne House Care Home

Barchester Cumberland Grange Care Home

Barchester Raleigh Manor Care Home

Barchester Raleigh Manor Care Home

Barchester Mount Tryon Care Home

Barchester Mount Tryon Care Home

Barchester Raleigh Manor Care Home

Barchester Cumberland Grange Care Home

Barchester Raleigh Manor Care Home

Barchester Raleigh Manor Care Home

Barchester Tyspane Care Home

Barchester Tyspane Care Home

Awards / Recognitions (14)

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