Barchester Healthcare Ltd in Devon | 5 Care Homes

Review of
Barchester Lucerne House Care Home
from Christopher J (Son of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience

I very rarely write reviews... I hadn't been in a dementia ward before and I did wonder (and worry) what it might be like spending a lot of time visiting my Mum in one - somewhere where every resident suffers from the condition. But my time on the Memory Lane ward was a genuinely uplifting experience.

There was joy, laughter, innocence, humanity and even some friendships formed. I didn't ever feel uncomfortable.

The nurses and carers were quite simply outstanding - without exception. There was wonderfully supportive, gentle and extremely dignified care given at all times. The care was in plentiful supply too. There was never a time that I couldn't fine a carer or nurse when I needed one. They cared deeply about the families as well as the residents. We were always given detailed updates about Mum. On several occasions, they even brought meals to us when we'd spent the whole day visiting on the ward.

Thank goodness we found Lucerne House. I only wish that we had found it sooner.

Reply from Sally Coletti, General manager at Barchester Lucerne House Care Home

Thank you immensely for your thoughtful feedback. Our dedicated staff takes great pride in the compassionate care they provide our residents, treating each individual with warmth and respect. We were truly honoured to have the privilege of caring for your wonderful mother during her time with us. At Lucerne, we believe that when a resident becomes part of our community, their family is equally important to us.

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Review of
Barchester Mount Tryon Care Home
from Sally W (Daughter of Resident) published on 23 April 2025

Submitted via Website • Report

Overall Experience

We recently needed some respite care for my Mum. Admitted to hospital and being told she was medically fit we had to turn to looking for care homes at short notice. We went around several homes and were extremely disappointed. We went to Mount Tryon and were overwhelmed by their kindness, compassion

and professionalism. They completed an assessment with mum and she was admitted the same day. Two weeks on we couldn't be happier. Mum has settled and decided she will stay permanently. Very happy, big thank you to everyone at Mount Tryon.

Reply from Ria Willett, General Manager at Barchester Mount Tryon Care Home

Thank you so much for leaving us a review. It really means a lot to hear about your experience with us at Mount Tryon. I will pass this feedback on to our team. Once again, thank you for taking the time to complete a review for us.

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Review of
Barchester Lucerne House Care Home
from J A (Son of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

My late mother was a resident at Lucerne House for nearly two years. Throughout their time, she was treated with unfailing kindness and patience, and I was impressed by the never ending cheerfulness of the staff. Nothing seemed to faze them and they did their utmost to ensure that my mother was comfortable

to the end.

Reply from Sally Coletti, General manager at Barchester Lucerne House Care Home

Thank you for your kind words. When the decision is made to choose Lucerne to care for their loved ones, we try to ensure that the whole family continue to be involved in their loved ones care. The staff put the care into care here at Lucerne and their cheerfulness is what makes our home special.

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Review of
Barchester Lucerne House Care Home
from Katie L (Daughter of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

Lucerne House is an outstanding home. Every single one of the staff cares deeply about the welfare of our dad. As a family we couldn't have asked for a better place for dad to be cared for. With his advanced dementia the staff are always patient and empathetic to his needs which can be challenging at

times. The other thing that really stands out is the way myself and the rest of my family have been welcomed into the Lucerne family. My mum in particular has found new friends and listening ears since Dad has been at Lucerne. I simply cannot praise this home enough. The managers and the team at Lucerne - thank you !

Reply from sally coletti, General manager at Barchester Lucerne House Care Home

Thank you for your kind words. We take great pride in the care we provide and the opportunities for life enrichment we offer our residents, which enhance their experience at Lucerne House. Our approach is one of whole-home which involves the entire team, ensuring everyone is engaged in providing wonderful care for our residents. We truly appreciate the support you and other families give us at Lucerne.

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Review of
Barchester Mount Tryon Care Home
from Vicki D (Regular Volunteer) published on 17 April 2025

Submitted via Website • Report

Overall Experience

I previously left a review for Mount Tryon as my aunt is a resident here & I couldn't speak more highly of the home or its staff. I now volunteer here once a week visiting residents on Memory Lane who either don't have regular visitors or some who don't have any visitors. I had previously said that

once I retired I would return to voluntary work as when my children were young I helped to run a mother & toddler group & a playgroup & had envisioned returning to something similar or possibly a primary school. When I was asked by the activities co-ordinator if I'd like to volunteer here it was a no-brainer, I'd already begun chatting to one of the ladies & really enjoyed our chats. Well over a year later I know it was the right decision, I really look forward to my Friday visits, hopefully as much as the residents look forward to seeing me. I feel honoured to have been asked to help with this, I am made to feel very welcome by everyone at Mount Tryon & always feel a part of the team.

Reply from Ria Willett, General Manager at Barchester Mount Tryon Care Home

Thank you for taking the time to leave us a review and thank you for your ongoing support. We are truly grateful to have you as a volunteer at Mount Tryon. It makes such a difference to our residents and we are so very thankful for the time you spend with us. Once again thank you for all you do.

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Review of
Barchester Tyspane Care Home
from Maureen B (Friend of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

I have been visiting a friend at Tyspane for a few weeks. The home has a welcoming feel from the minute you walk through the door. I sat with my friend in the lounge and the activities offered were amazing. It was very clean and smelt fresh. The staff were very helpful and I was offered coffee and delicious

cake. I had a lovely conversation with the manager, she was very approachable and informative. I would definately recommend this home.

Reply from Aime Bown, General Manager at Barchester Tyspane Care Home

Thank you for writing this lovely review it is really good to know that you felt welcomed into our home and your comments regarding the home and the manager are well received and appreciated.

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Review of
Barchester Mount Tryon Care Home
from Adele V (Daughter of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

My daughter and I chose Mount Tryon as we needed a safe and comfortable environment where my 87 year old mother could recover from a broken leg and heart surgery before returning home. The staff, accommodation and facilities were absolutely first class. The management manage their friendly staff and

every aspect of Mount Tryon extremely well and extend their kindness, patience and caring to guests and visitors as well as the residents. The experience could be likened to being in a hotel with large, comfortable bedrooms, spacious lounge areas, lovely gardens and a restaurant offering delicious menu choices each day. There was even a hairdressing salon! Mount Tryon is an excellent home from home and exceeded our expectations.

Reply from Ria Willett, General Manager at Barchester Mount Tryon Care Home

Thank you so much for taking the time to write this review. Your comments are wonderful and we appreciate your feedback. Thank you again for your kind words and taking the time to leave us a review.

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Review of
Barchester Cumberland Grange Care Home
from Sharon H (Daughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

Cumberland Grange is run by a hard working, pleasant and caring manager who is very hands on and assists the staff/residents if needed.
The staff are all so kind, attentive & patient with the residents. The staff appear to be a family who come together and help one another in their individual roles

and seem to have a nice friendship.
The activities are stimulating & enjoyable as I experienced them myself. The entertainment staff are active & enthusiastic.
The food is excellent and there are always snacks left out for residents to enjoy at their leisure.
All in all the home is beautiful and has a lovely atmosphere to it.
Unfortunately the cost of a stay is expensive.

Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for taking the time to leave us such a wonderful review. I am so pleased that you and your dear mum were really happy with the care, activities and food here at Cumberland. We are really proud of the family feel home that we have created and it is so lovely to know that you felt comfortable to join in with activities. We are always here if you need us!

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Review of
Barchester Mount Tryon Care Home
from Michelle S (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

My dad has been in memory lane for 4 months following a hospital stay. It has been a disappointing experience which has been very stressful & upsetting for me although my dad has been unaware due to his lack of capacity. The management do not appear to be interested in resolving concerns & a number

of safeguarding issues have been raised by Social Services. My dad's been on antibiotics pretty much the entire time he has been there and this initially made his dementia worse. However following a fracture which resulted in him going to hospital we were phoned and told they could not take him back as they could not meet his needs. This is after I was assured this would not happen as his baseline level couldn't be assessed until he was clear of infection. The carers overall have been lovely as have the cleaners, catering & laundry staff. I hadn't realised that the deputy manager & head of the dementia unit are married which I think raises a conflict of interest.

Reply from Feedback Team, The Feedback Team at Barchester Mount Tryon Care Home

Hi Michelle, thanks for leaving your review. We're sorry to learn of your experience at our home. We're grateful for the feedback you've shared, I can confirm we've recently received your email and appreciate your patience whilst your concerns are reviewed, if there's anything else you'd like to share with our team, please get in touch with us so we can support you. Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester Tyspane Care Home
from D M (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My father came in for two weeks rest bite...he settled in so well,all staff were amazing...so much so we have continued with his on going health care there.
Also would like to say a huge thank you to the physio assistant and girls in physio room,they work so hard and deliver fantastic results, got

my father up and walking and put a big smile on his face...Thank you so much....
I would like to give a 5 star to uou all.!

Reply from Aime Bown, General Manager at Barchester Tyspane Care Home

Thank you so much for your very kind words, I have shared your feedback with the team. We are indeed so lucky at Tyspane to have a dedicated physiotherapy team who do wonders with empowering our residents and enriching their lives. Thank you once again.

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Review of
Barchester Tyspane Care Home
from E D (Regular Volunteer) published on 27 February 2025

Submitted via Website • Report

Overall Experience

Lovely home with brilliant staff! I would highly recommend it. I often see regular social media updates showcasing a variety of engaging activities, such as visits from family, gardening sessions, and fun events that bring everyone together. The atmosphere is incredibly welcoming, making it a perfect

place for residents to feel at home. The staff truly go above and beyond to ensure the comfort and happiness of each resident, fostering a sense of community that is heartwarming. It's evident that they prioritise not just care, but also companionship and joy, creating a vibrant environment where everyone can thrive and enjoy their time together.

Reply from Aime Bown, General Manager at Barchester Tyspane Care Home

Thank you for writing this wonderful review detailing the services on offer at Tyspane. We truly believe that the activities, entertainment and good food are key to residents getting the most out of each and every day. Relatives are encouraged to join us as often as possible which helps create a fun atmosphere helping to put the residents at the heart of all we do. Many thanks.

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Review of
Barchester Raleigh Manor Care Home
from Martin N (Son of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

It is difficult to put into words the respect and gratitude I have for your staff. My mother was very seriously ill over Christmas and the care and concern shown to her and to our whole family was exemplary. Professionally and personally the attention to detail, calm, compassionate care and good humour

gave us a sense of being at home - amongst an extended family. Thank you!

Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home

What wonderful words. We could not ask for more rewarding feedback from a family member than this. Thank you for taking the time to share your experience. It makes what we do all the more worthwhile.

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Review of
Barchester Raleigh Manor Care Home
from S B (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

I came over to visit my mum who had been very ill. I was very happy with the love and care she was receiving. The staff are all very caring and treat all residents with great respect and dignity.
As I was here for a short time, I was very welcomed by all.
Overall, I am very pleased with the whole

care home.
A big thank you to all the staff.

Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home

Thank you so much for that feedback. It was so special to see you with your mum when you live so far away. It was a very special time for her and completely our pleasure to welcome you to the Raleigh Manor family. Hope to see you again when you next visit.

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Review of
Barchester Tyspane Care Home
from David G (Friend of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

On a recent visit to the Tyspane Care Home in Braunton, North Devon to see a friend who was a resident, I was very impressed by what I saw. First Impressions.
The main reception area was very well set out making me feel I was visiting a hotel.
I was met by a member of staff who asked me who I had

come to see and asked me to sign in.
I was shown to my friend's room, which was very well set out and felt very homely, lovely and warm.
Having spent time with my friend I asked a member of staff if I could see the manager or assistant manager.
I was able to speak to the assistant manager who was so professional in every way and made sure that our conversation was confidential and that any concerns I might have had were explained. I also was able to speak to the senior carer looking after my friend that evening.
There was a really good feel to the home, all the staff are professional in their approach and look happy.
A well-run home, all credit to the manager, assistant manager and staff

Reply from Aime Bown, General Manager at Barchester Tyspane Care Home

Dear David, thank you so very much for your fantastic review of Tyspane and our great staff. The staff really work tirelessly to ensure everyone's comfort and safety, I will be sure to share your review/feedback with the wider team who will all be delighted to receive such recognition.

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Review of
Barchester Tyspane Care Home
from C G (Friend of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Such a warm, friendly welcome from reception and being shown to the room, very comfortable, clean and bright, my friendly felt like a weight had been lifted from her.
Nothing was too much trouble, all the staff that came in her room told her their names. The manager came in to see if she was settled

and her needs all taken care of. A big thank you to all.
Kind regards.

Reply from Aime Bown, General Manager at Barchester Tyspane Care Home

Thank you for your kind words, they are greatly appreciated and we are pleased to know that your friend felt comfortable and safe at Tyspane. I will be sure to pass on your comments to staff within the home.

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Review of
Barchester Lucerne House Care Home
from Frances L (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

We looked at a number of care homes when trying to find a suitable place for Mum. Barchester Lucerne House Care Home was the only one where we felt 100% comfortable that Mum's needs would be met. We were impressed by the calm, caring atmosphere and well-maintained surroundings at Memory Lane. It was

very reassuring to know that Mum was being cared for by carers specially trained in dementia care, during the last six months of her life. Lucerne House comes highly recommended.

Reply from Sally Coletti, General Manager at Barchester Lucerne House Care Home

Thank you for the positive feedback. At Barchester and Lucerne, we take pride in the excellent care our residents receive. Our staff's training for dementia care empowers us to support our residents in achieving the best quality of life possible.

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Review of
Barchester Cumberland Grange Care Home
from Carolyn J (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My mum stayed at Barchester Cumberland Grange Care Home for a week's respite, while I went into hospital for surgery. I had researched carefully to find a place that was caring, friendly and would meet her needs.
My first contact with Cumberland Grange was great - the lady on the phone was very friendly

and helpful and I arranged a visit. When I visited, I was very impressed with the facilities, how kind the staff were with the residents and how calm the atmosphere was. It was a very pleasant experience.
Mum absolutely loved her stay there, she commented how lovely and kind everyone was and how she'd been very well looked after. She made a special comment about how great the food was and she was encouraged to join in the activities that were happening each day if she wanted to.
When she returned home she was happy, mobilising much better than she had been previously and was full of praise for Cumberland Grange. So a huge thank you to everyone there for making Mum so welcome. You are all fantastic!

Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your truly wonderful review. We are so pleased that Mum had such a great stay with us. It was our absolute pleasure to care for her. Thank you for entrusting us, we know how much of a big decision it is when choosing the right care home for your loved one. Mum is welcome back anytime!

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Review of
Barchester Raleigh Manor Care Home
from Phillip W (Respite Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

Very relaxing. Caring staff of exceptional standard. Food very good. Everywhere very clean. Hospitality to visitors very welcoming. Management is excellent. Christmas entertainment wonderful.

Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home

Thank you for providing us with this lovely feedback. Wasn't Christmas fabulous! We enjoyed it just as much as you did. We very much look forward to seeing you again when you next need respite.

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Review of
Barchester Raleigh Manor Care Home
from June H (Respite Resident) assisted by family/friend published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

I have had a wonderful, most friendly and most happy visit. I have met no member of staff that wasn't kind and lovely to talk to.

Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home

We are so delighted you enjoyed your stay so much. It certainly was a sad goodbye for all of us! We look forward to spoiling you again soon.

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Review of
Barchester Mount Tryon Care Home
from Una S (Friend of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

My friend was a resident when I visited her, the staff and management were all lovely and helpful, the home was nice and clean and the meals looked good.
The residents appeared to be well looked after and the staff were very attentive.
Some of the residents I saw were enjoying being shown how to make

creative activities that were on offer.

Reply from Ria Willett, General Manager at Barchester Mount Tryon Care Home

Thank you for taking the time to complete the review for us, this is much appreciated and I will pass this feedback on to our team. Once again, thank you.

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Care Homes Owned by Barchester Healthcare Ltd in Devon

Barchester Healthcare Ltd Locations in Devon (5)

Barchester Healthcare Ltd Reviews in Devon (318)

Barchester Lucerne House Care Home

Barchester Mount Tryon Care Home

Barchester Lucerne House Care Home

Barchester Lucerne House Care Home

Barchester Mount Tryon Care Home

Barchester Tyspane Care Home

Barchester Mount Tryon Care Home

Barchester Cumberland Grange Care Home

Barchester Mount Tryon Care Home

Barchester Tyspane Care Home

Barchester Tyspane Care Home

Barchester Raleigh Manor Care Home

Barchester Raleigh Manor Care Home

Barchester Tyspane Care Home

Barchester Tyspane Care Home

Barchester Lucerne House Care Home

Barchester Cumberland Grange Care Home

Barchester Raleigh Manor Care Home

Barchester Raleigh Manor Care Home

Barchester Mount Tryon Care Home

Awards / Recognitions (14)

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