Barchester Healthcare Ltd in Dorset | 6 Care Homes

Review of
Barchester Upton Bay Care Home
from Nicola R (Daughter of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience

I couldn't of found a nicer Care Home for my Mum. Everybody was so friendly and caring and helpful. Nothing was too much trouble for any of the staff. Everbody made us feel so welcome on every visit, offering us tea or coffee and cake.
The staff got my Mum joining in with activities and took her out

on a couple of day trips which she really enjoyed.
I would certainly recomend Upton Bay and I wouldn't hesitate to put my Mum back in for respite when the time comes.

Reply from Mevin Sohorye, Home Manager at Barchester Upton Bay Care Home

Thank you for your lovely review. So pleased that your mum had such a great experience with us.

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Review of
Barchester Moors Manor Care Home
from Alison D (Daughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

My father started at Moors Manor on respite care, to give me a rest. He liked it so much, we asked him - would you like to move in - yes please. He enjoys the company, care and activities, and endless supply of tea and cake. Good for my sister and I to know he is happy and well cared for.

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Review of
Barchester Hyacinth House
from Deborah P (Daughter of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

I am very pleased with Hyacinth House for my mother.

She lives there, so has some comments to make herself, but I know she does communicate her needs and constructively critical comments to the relevant folk. The home is more like a hotel to be in to me. The public areas are so comfortable and tastefully

furnished. All the staff are welcoming, kind and helpful. I remain very happy for her to be in Hyacinth. Such a shame I am unable to continue caring for her myself. She had known Hyacinth from being in respite, and the transition for her, whilst being sad, does not appear to have been too traumatic when the time came for her to go in permanently.

I cannot think of any constructively critical aspect to share at this time.

Sadly, she chooses not to engage with the other residents much, or take part in the activities. She is very disabled but completely 'on the ball'....... But I know there are activities and another resident does pop in to visit her daily.

Reply from Kamila Gagala, General Manager at Barchester Hyacinth House

Hello, thank you for your lovely review. We understand such big move can be overwhelming to each individual but we are here to offer support every day. We will continue working with your Mum to gain her confidence back and increase social life. We are pleased your Mum is now slowly settling in.

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Review of
Barchester Moors Manor Care Home
from T T (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

Dip in attention to detail this month. Not the high standard of continuity previously encountered. Front door still open on occasion early evening, cleaning of high traffic items such as door handles slipped, couple of occasions of no towel in bathroom. Closing missing or other persons clothing in cupboard.

Uneven staff distribution at night?

Reply from Gemma Chalkley, General Manager at Barchester Moors Manor Care Home

Thank you for your feedback we will endeavor to make sure all actions are taken and I hope the meeting we had on the 31st March has offered reassurance.

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Review of
Barchester Hyacinth House
from C G (Daughter of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

My parents came to Hyacinth House almost a year ago and have had wonderful care from day one. The home is beautiful and always warm and welcoming. Sadly dad recently passed away and we have felt supported, comforted and reassured during his final weeks and days. Mum has been incredibly well looked after

too and has been cared for by all the staff and residents at this difficult time.

Reply from Kamila Gagala, General Manager at Barchester Hyacinth House

Hello, thank you for your heartfelt feedback. We are so pleased to observe how your mum is growing in confidence and enjoys the outings, something she would not enjoy during the first months of her stay at Hyacinth House. It is rewarding to know M settled down with the support of our staff and compassion from residents even after her husband recent passing.

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Review of
Barchester Moors Manor Care Home
from Marilyn K (Sister of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

This home is quite insperational with Activities, care and wellbeing. It's like a five star hotel with care.
Nothing is too much trouble from all the lovely staff from management down.
My sister is very happy here + would happily book myself in when the time comes! But please change the 'Brown' carpet

on Memory Lane to the lovely turquoise of downstairs!
Having said that, 'carer' is more important than decor.
This is a 1st class care home - Thank you Moors Manor.

Reply from Gemma Chalkley, General Manager at Barchester Moors Manor Care Home

Marilyn thank you for your kind words which I will make sure I pass on to all of the team. I am so pleased to hear you are so happy with the home and feel like it's a "5 star hotel". We are pleased your sister is so happy here and that you feel all the staff in the home are here to do anything for you.

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Review of
Barchester Parley Place Care Home
from M W (Wife of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

My husband had a two week Respite care stay and was very happy and well cared for whilst there.
The home is bright, clean and very welcoming. It's feels like a welcome hug when you walk through the doors. All the staff were cheerful and ready to help with any request. He enjoyed the change of scene,

conversation and interaction with new people which gave him a lift on his outlook.
I spoke to him on various occasions on social media and he had so much to relate about his day and the outings he went on. In fact he is saying he will look forward to his next visit when I take a Carers break in September. His room was warm and comfortable with his own facilities and he enjoyed looking out the window at the wildlife, especially the Rooks. I enjoyed a lunch in the dining room the day he went there and spent a few hours with him to get settled in. It didn't take him long to feel at home. Thank you one and all for your care and attention during his stay.

Reply from Gina Smith, General Manager at Barchester Parley Place Care Home

It was an absolute pleasure to have your husband stay with us here at Parley Place, he was a joy to look after and we are looking forward to welcoming him back.

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Review of
Barchester Parley Place Care Home
from Stuart F (Son of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

Mum stayed 9 nights at Parley Place so I could have a break.
She gets very anxious due to her dementia,but the team always put her at ease and seem to go the extra mile to make her stay as enjoyable as possible.
I have no hesitation in putting mum in the great care of Parley Place and will be doing

so every 8 weeks or so.
Mum is fully aware that I need to have a break from her as I'm her sole carer and she insisted that she wouldn't want to go anywhere else but Parley Place.
Thanks to all the staff as from the minute I drop her off I can switch off and get some me time.

Reply from Gina Smith, General Manager at Barchester Parley Place Care Home

We are pleased mum enjoyed her stay and we look forward to welcoming her back regularly to provide that well earned respite you deserve. Thank you for your kind words which will be passed onto the team.

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Review of
Barchester Moors Manor Care Home
from Sue F (Daughter of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

We have just transferred my father to the nursing care at Moors Manor. Our first impressions are excellent. The staff are friendly and welcoming, the decor and ambiance are very calming.

Reply from Gemma Chalkley, General Manager at Barchester Moors Manor Care Home

Sue thank you so much for your lovely words and I am so pleased you are very happy with the care your father is getting here in the home. I will pass on your feedback to all of the team as well.

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Review of
Barchester Parley Place Care Home
from A C (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My mother was very well cared for during a 2 week respite stay after being discharged from hospital. The staff were all very helpful, exceptionally kind and caring- nothing was too much trouble for them. Thank you.

Reply from Gina Smith, General Manager at Barchester Parley Place Care Home

Thank you for your review, and we are very glad mum enjoyed her stay with us. We look forward to welcoming mum back anytime.

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Review of
Barchester Upton Bay Care Home
from Mark J (Son of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

My father became a resident on the Dementia ward at Upton Bay Care home in March 2024 up until his death in January this year. I have to say that the carehome team were all amazing and you truly know that your loved one could not be in a better place
Thank Upton Bay . the manager and his team go out

of their way to help you and are always on hand if they are needed . My brother and myself cannot thank them enough for all their support that they have shown us and our father . Just Brilliant 1st class service day in day out.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your amazing review. We will make sure that your lovely comments are based on to the team. We thoroughly enjoyed having your father as part of the Upton Bay community and miss seeing you all

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Review of
Barchester Kings Park Care Home
from J M (Resident) assisted by family/friend published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

I enjoy living here and feel safe & comfortable.

Reply from Jenna May, General Manager at Barchester Kings Park Care Home

Thank you for your feedback. We really value your comments!

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Review of
Barchester Upton Bay Care Home
from Denise S (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

My family and I cannot express out gratitude to all the staff for their care of my dad while he was staying with you. The food was excellent and dad thoroughly enjoyed his day trips out and the activities he did. He also enjoyed his birthday party with you. The rooms and facilities were outstanding.

Absolutely no complaints - THANK YOU!

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your lovely review. We thoroughly enjoyed having your dad staying with us and he is welcome back to join in any activities or events at any point

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Review of
Barchester Kings Park Care Home
from Gerard N (Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

As a resident in this care home I find that although I would prefer living at home, this is really the next best thing.
I find it to be very clean, warm and an extremely comfortable place in which to live. The staff are very friendly, courteous and helpful, the food is good and we are provided with

and encouraged to partake in various events, games and the like to keep us entertained. I would commend it to anyone aged as a good place in which to live.

Reply from Jenna May, General Manager at Barchester Kings Park Care Home

Thank you for your feedback Gerard. We appreciate your continuous support. You have been a great asset to help welcome new residents to the home and make them feel so welcome! Kind Regards, Jenna

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Review of
Barchester Kings Park Care Home
from J S (Husband of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Until recently my wife was a resident in the dementia unit at Kings Park Care Home. Initially for a period of respite care and then as a permanent resident. During her stay the care and compassion provided by the whole team at Kings Park was exceptional. As my wife's health deteriorated a move to a

specialist dementia care home became necessary. The assistance given in initiating and facilitating the move by the management and staff at Kings Park was above and beyond what I could have hoped for. I have no hesitation in recommending Kings Park.

Reply from Jenna May, General Manager at Barchester Kings Park Care Home

Thank you for such lovely feedback about the home and our staff. It was our pleasure to support your wife at the home and we will continue to support you! Thanks again for your comments. I look forward to sharing this with our team. Kind Regards, Jenna

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Review of
Barchester Hyacinth House
from T D (Niece of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

I needed to find respite care for my elderly aunt. I was nervous as I had never had to do this before. I did not need to worry, Hyacinth House is amazing - the care and empathy is above and beyond anything I could have hoped for. Aunty may end up staying.

Reply from Kamila Gagala, General Manager at Barchester Hyacinth House

Hello, thank you for your review. We are so please your auntie chose Hyacinth House and has enjoyed her stay visit with us. We are pleased to know your own experience offered you some peace of mind when looking for accommodating your loved one in a safe and happy home. Thank you once again for your lovely feedback.

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Review of
Barchester Trinity Manor Care Home
from Christina M (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Barchester Trinity Manor Care Home looked after my mother for the last 18 months of her life. They were highly professional and overwhelmingly kind to her at all times. They were also wonderful to us, her family. Watching your mother go through dementia is very hard but they supported her and us all

the way.

Reply from Paul Pippard, Deputy Manager at Barchester Trinity Manor Care Home

Thank you so much for your kind words. We are delighted to hear that you are pleased with the care and services provided. Your feedback is greatly appreciated and motivates our team to maintain the high standards we strive for.

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Review of
Barchester Hyacinth House
from Amanda J (Friend of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

Staff are so friendly, polite and respectful. My friend feels safe, secure and the happiest I've seen her since moving from another residential home to Barchester Hyacinth House. She is so well looked after and the whole place is spotless. I feel happy and safe in the knowledge that my friend is in

excellent hands. I have experience in my career of many care homes, Hyacinth House exceeds my expectations.

Reply from Kamila Gagala, General Manager at Barchester Hyacinth House

Dear Amanda, thank you for your review and for sharing your kind feedback. It is very heartwarming to hear your friend is enjoying living at Hyacinth House and that your and the resident's expectations are being met.

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Review of
Barchester Moors Manor Care Home
from Sheila C (Wife of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

Although my husband has only been with you for a relatively short time, we, as a family, have been very impressed by the high standard of care and attention he has received and are extremely satisfied with our choice of care home. Thank you.

Reply from Gemma Chalkley, General Manager at Barchester Moors Manor Care Home

Sheila, thank you so much for your lovely words and I am so pleased that you and the family are very impressed with the high standard of care we deliver to everyone here in the home. I will make sure to pass on your lovely feedback to the rest of the team.

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Review of
Barchester Moors Manor Care Home
from Alison B (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My mum has thoroughly enjoyed her fourth respite stay at Barchester Moors Manor Care Home. She is full of enthusiasm for the caring and supportive staff and the lovely environment that she experiences when she stays. We are confident to leave Mum whilst we get a break because we know the staff are kind,

helpful and competent in their roles. The entertainment and activities provided that they manage Mum to engage in are brilliant! The food is fab. Thank you all very much. We appreciate you all.

Reply from Gemma Chalkley, General Manager at Barchester Moors Manor Care Home

Alison, we are so pleased that Mum continues to enjoy her respite stays with us here at Moors Manor. I am pleased that you are confident leaving Mum with us while you have your break and that she enjoys all the facilities we have here in the home. I will pass on your wonderful feedback to the rest of the team.

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Care Homes Owned by Barchester Healthcare Ltd in Dorset

Barchester Healthcare Ltd Locations in Dorset (6)

Barchester Healthcare Ltd Reviews in Dorset (258)

Barchester Upton Bay Care Home

Barchester Moors Manor Care Home

Barchester Hyacinth House

Barchester Moors Manor Care Home

Barchester Hyacinth House

Barchester Moors Manor Care Home

Barchester Parley Place Care Home

Barchester Parley Place Care Home

Barchester Moors Manor Care Home

Barchester Parley Place Care Home

Barchester Upton Bay Care Home

Barchester Kings Park Care Home

Barchester Upton Bay Care Home

Barchester Kings Park Care Home

Barchester Kings Park Care Home

Barchester Hyacinth House

Barchester Trinity Manor Care Home

Barchester Hyacinth House

Barchester Moors Manor Care Home

Barchester Moors Manor Care Home

Awards / Recognitions (14)

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