Barchester Healthcare Ltd in Dumfries & Galloway | 1 Care Home

Review of
Barchester Lochduhar Care Home
from Pauline B (Power of Attorney of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

As always the team are consistently very much engaged with their patients and relatives and friends .It truly is always a happy relaxed atmosphere which is a challenge given its Memory lane with dementia pts .Ihave nursed for 50 years and never cease to be amazed at the high level of care

Reply from Gillian Ward, General Manager at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and our staff team, who work hard to deliver high standards of quality care to our residents at all times. I will pass on your feedback to the team.

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Review of
Barchester Lochduhar Care Home
from Maureen G (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My father has been a resident in Barchester Lochduhar for a year now and I am always pleased with the quality of care provided to him by all the staff.
Lochduhar is very family oriented, nothing appears to be any trouble to the staff and it is always very welcoming.
I had the pleasure of visiting

on St Valentine's Day and thought the effort put in by all the staff to make it a celebration for residents and guests was amazing. The food and service would put a lot of restaurants to shame. All the little extra touches from the table decorations, Prosecco, chocolates, and heart shaped shortbread certainly made it feel like a very special occasion. I know the only complaint my father has is that there is too food much but he must be enjoying it he rarely misses a meal!
Thank you all for the respect and valuable support you provide to my dad.

Reply from Gillian Ward, General Manager at Barchester Lochduhar Care Home

Thank you, Maureen, for your positive comments regarding our home and staff team, who work hard to deliver high standards of quality care to our residents and families at all times. I am pleased your dad is enjoying living with us at Lochduhar. We are very grateful for all of your kind words and I will pass your feedback on to the team.

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Review of
Barchester Lochduhar Care Home
from Kirsty H (Daughter of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

Since my mum moved into Barchester Lochduhar Care Home, the staff have been wonderful. They are very friendly and helpful towards my mum and myself every time I visit. They have helped her adjust to being in a care home, especially when she is agitated and confused (she has dementia).

Reply from Gillian Ward, General Manager at Barchester Lochduhar Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive for you and your mum and appreciate all of your kind comments about our team. I will be sure to pass on your positive feedback to the team who go above and beyond to provide excellent care and support to our residents.

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Review of
Barchester Lochduhar Care Home
from D M (Son of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

Our father is receiving excellent care from staff at Barchester Lochduhar Care Home. They are caring and professional in all that we have seen so far. Our father is in excellent hands and is in a safe and secure nursing home. He enjoys daily activities to help his physical mobility and mental stimulation

as well as helping him integrate with other residents. The home is clean and well-staffed. The staff go the extra mile. Very happy with our father's care.

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Review of
Barchester Lochduhar Care Home
from J S (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

Barchester Lochduhar Care Home is a really nice place for your loved one to live. Staff are caring and look after the residents well. Staff are very approachable if you have questions/queries regarding loved ones. Residents are kept clean and tidy. Lots of varied activities for residents and can be

adapted to suit residents capabilities. Also cater for varied dietary needs.
This is the second family member in here and if I had to choose again for a loved one, this would be my first choice if elderly mentally infirm unit was needed.

Reply from Gillian Ward, General Manager at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Lochduhar Care Home
from K A (Daughter of Resident) published on 2 July 2024

Submitted via Website • Report

Overall Experience

Mum moved in earlier this year. From the very start, the staff have been so welcoming, caring and compassionate not just to my mum but also to my dad who visits daily. As a family, we have so appreciated their care and feel so fortunate that Mum has got a space in Lochduhar where we know she is being

very well cared for. I'd like to say thank you to all the staff for everything they are doing.

Reply from Gillian Ward, General Manager at Barchester Lochduhar Care Home

Thank you so much for your kind words. It is a pleasure to be caring for your mum and also supporting your dad when he visits. We are very pleased that you are enjoying our hospitality at Lochduhar.

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Review of
Barchester Lochduhar Care Home
from S M (Daughter of Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident of Lochduhar for 12 months. The staff here made this transition from home to care home the best it could possibly be, for all of us as a family, but particularly for my dad who was Mum's sole caregiver for 15 years. It has been a difficult time for Mum; however, the staff

at Lochduhar make him (and us) so welcome and treat us all like extended family. Mum is more settled, and I feel has actually improved, thanks to every member of the team.

Reply from Gillian Ward, General Manager at Barchester Lochduhar Care Home

Thank you so much for your lovely review and your kind comments. We appreciate you taking the time to share your positive feedback. I will pass this on to the team.

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Review of
Barchester Lochduhar Care Home
from M J (Husband of Resident) published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience

The month began with my husband recovering from a nasty chest infection - during which he had lost a reasonable amount of weight. He was weighed and dieticians visited. He has meal supplements and all is progressing. On February 14th we were honoured along with other couples and residents to a beautiful

restaurant menu meal. The food, table dressing and ambience was excellent and memories of happiness were made. As I was unable to come for the Valentine's lunch owing to a family friend's funeral, my husband and I were dined in the late afternoon and then followed the love song concert.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Lochduhar Care Home
from Chrissie T (Daughter-in-law of Resident) published on 4 October 2023

Submitted via Website • Report

Overall Experience

Extraordinary care and kindness at a most difficult time for our family. Genuine interest in my mother-in-law's personal story/likes and dislikes. Communication excellent from the care team with attention to detail and true professionalism. We only planned for her to stay temporarily, but we couldn't

leave in the end. They were all wonderful. Heartfelt thanks.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Lochduhar Care Home
from S W (Daughter of Resident) published on 20 June 2023

Submitted via Postal Card • Report

Overall Experience

I have found everyone at Lochduhar Care Home to be kind, genuine, selfless and supportive. It is tough adjusting to a parent in care let alone with dementia. Today the home took a group to lunch on the river. Fun in the sun. The first time Mum, Dad and I have been out together since December 2022. Thank

you for giving us happy times in a challenging period of our lives.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Lochduhar Care Home
from Robert M (Son of Resident) published on 27 February 2023

Submitted via Postal Card • Report

Overall Experience

From day one, my mum has been treated superbly by all at Barchester Lochduhar Care Home. Staff are extremely welcoming and nothing is any trouble. Communication is first-class and, from my perspective, I have had complete peace of mind since my mum began to live here.
Quite clearly staff selection

is very good and quite clearly the home is managed superbly with a genuine passion for residents and their families' well-being. First-class services and can't thank you enough!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Lochduhar Care Home
from Eileen H (Daughter of Resident) published on 16 December 2022

Submitted via Website • Report

Overall Experience

My mum has been in Barchester Lochduhar Care Home now for just over two years. The staff are fantastic with her, with a family feel whilst visiting. She loves a hug and I know she gets plenty when I am not there. They have some great activities for them, Mum loves a wee sing song and a wee dance and

great to see her enjoying the music with other residents.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Lochduhar Care Home
from Lenny S (Sister of Resident) published on 16 December 2022

Submitted via Website • Report

Overall Experience

For anyone looking for a care home for their loved ones I highly recommend Barchester Lochduhar Care Home in Dumfries as I have found the care my brother receives is absolutely wonderful. I couldn't have asked for any better, the staff are so understanding of his daily needs and are so patient with

him. When I visit or call the staff are always there to let me know how he is, they take the time to talk to me, anything that he needs they always let me know or if he is unwell I am kept fully informed. I would definitely give Lochduhar ten stars as they thoroughly deserve it.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Lochduhar Care Home
from Sandra D (Sister of Resident) published on 27 September 2022

Submitted via Website • Report

Overall Experience

My brother has lived in Lochduhar for over four years. During this time I have got to know the staff and their routine. They all work very hard in every area, but always have time to answer any queries I might have. My brother always smiles at the staff and seems very happy in their company and that

is very reassuring. I visit every day and always feel welcome by everyone in Lochduhar.

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Lochduhar Care Home
from D H (Brother-in-law of Resident) published on 6 September 2022

Submitted via Postal Card • Report

Overall Experience

Staff are first class. Nothing is any bother to them. If you have a problem or complaint, it is sorted out very quickly. Home is very clean, and food is really very good.

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Lochduhar Care Home
from Gillian M (Daughter of Resident) published on 30 August 2022

Submitted via Website • Report

Overall Experience

Mum moved to Barchester Lochduhar Care Home 3 months ago from another care home in the area. It has been an immensely positive move for her, and therefore also for my father. Her whole demeanour has improved, as have her mobility and communication. Staff actively engage with her and with the family.

They seek out activities that could interest her. We cannot believe how quickly these improvements have come about. This is a place where she can live with Alzheimer's, not suffer from it. Many thanks to all staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Lochduhar Care Home
from J G (Daughter of Resident) published on 27 June 2022

Submitted via Postal Card • Report

Overall Experience

Mum has only been in Lochduhar for a month, and already I see a positive change in her. She had been hospitalised for six months prior to the placement. Although she is bed-bound, it is so good to see her smiling and laughing once more. The care and support from the staff have been outstanding. My sincere

thanks for making this a real home from home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Lochduhar Care Home
from E M (Cousin of Resident) published on 21 June 2022

Submitted via Postal Card • Report

Overall Experience

Very pleased with the overall standard of care at Lochduhar. Staff are caring and efficient. Always phone to notify me of any health issues that may arise. The food on offer and the cleanliness of the home is of a high standard. It gives me peace of mind to know my cousin is being so well looked after.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Lochduhar Care Home
from C G (Granddaughter of Resident) published on 10 June 2022

Submitted via Website • Report

Overall Experience

My grandparent moved into Barchester Lochduhar Care Home in October 2021. We could not have asked for a smoother transition. The staff were excellent and made us feel at ease after having a traumatic experience at a previous care home. The staff made moving in day a lovely morning by showing attention

and just making the whole experience as easy and relaxing as they could. We had no concerns whatsoever about leaving my grandparent in the safe hands of the carers. Over the last 7-months, my grandparent has flourished and have got some spark back, such as getting involved in activities, proper nutritional food, personal care and all in all, just superb care. We can’t fault anything. If I was to mention one thing but to be seen as constructive criticism, we found that the care plan had been done without family involvement and on me asking about this I was given to read, was some inaccurate information (which has since been removed) but possibly family involvement prior to resident moving in would help.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Lochduhar Care Home
from Beatrice M (Daughter of Resident) published on 6 June 2022

Submitted via Website • Report

Overall Experience

I cannot thank the staff at Barchester Lochduhar Care Home enough for the care they give my mother, but this weekend, they went above and beyond, even though they were busy with Jubilee celebrations they still made my mother’s 90th birthday very special, both on Friday and on Saturday when the family

gathered in the garden to celebrate. Also, a thank you to the chef for the amazing cake. Thank you all again your the best.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Care Home Owned by Barchester Healthcare Ltd in Dumfries & Galloway

Barchester Healthcare Ltd Locations in Dumfries & Galloway (1)

Barchester Healthcare Ltd Reviews in Dumfries & Galloway (51)

Barchester Lochduhar Care Home

Barchester Lochduhar Care Home

Barchester Lochduhar Care Home

Barchester Lochduhar Care Home

Barchester Lochduhar Care Home

Barchester Lochduhar Care Home

Barchester Lochduhar Care Home

Barchester Lochduhar Care Home

Barchester Lochduhar Care Home

Barchester Lochduhar Care Home

Barchester Lochduhar Care Home

Barchester Lochduhar Care Home

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Barchester Lochduhar Care Home

Barchester Lochduhar Care Home

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