Barchester Healthcare Ltd in Durham | 3 Care Homes

Review of
Barchester Hundens Park Care Home
from S P (Daughter of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

Mum has been in Hundens Park for 2 weeks now and the whole family love it. Nothing is too much bother.
The staff are all wonderful from the carers to nurses and management.
They are all wonderful with mum.
The rooms are lovely and clean and nicely decorated.
I couldnt have wished for a nicer

home for mum.
We all feel welcome and mum has a big family and lots of friends, nothing is a problem.
We would like to thank you all for everything you do for mum as she is special to us and you make her feel special.
Mum is happy and that means alot.

Reply from Ana Trifasi, General Manager at Barchester Hundens Park Care Home

Thank you so much for this lovely review. Mum is indeed a very special lady and we are very happy that she is at Hundens . All my best, Ana.

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Review of
Barchester Hundens Park Care Home
from Adam T (Grandson of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

After seeing Hundens Park I was impressed by how clean, up-to-date and welcoming all of the rooms were. The personalisation of the bedrooms made them feel so homely. The staff were amazing, helpful and deeply empathetic. Nothing was too much trouble and it was easy to see how much they care for the

residents. My grandad was treated with so much compassion + dignity. I only wish he came sooner.

Reply from Ana Trifasi, General Manager at Barchester Hundens Park Care Home

Thank you so much for this lovely review, it really means a lot to us . We are very happy that you feel Grandad was well looked after here at Hundens . All my best , Ana.

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Review of
Barchester North Park Care Home
from Peter D (Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

Nice friendly atmosphere great management

Reply from Jane Longstaff, On behalf of North Park at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester North Park Care Home
from D K (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been put on end of life and the love and support from all the staff, all departments has been so comforting. Don't feel alone. To know mum is loved is helping us get through it.
We are being unindated with tea/coffee and everytime someone comes into the room.
Thank you for help us through.

Reply from Jane Longstaff, On behalf of North Park at Barchester North Park Care Home

Thank you for your review during this difficult time. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. We operate an open door policy so should you have any questions or need any support please do pop in.

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Review of
Barchester Hundens Park Care Home
from I K (Granddaughter of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

excellent members of staff caring, loving and comforting and much more outstanding services from all teams across the care home outstanding care home all staff have residents and family at the heart lovely homely feeling when they're thack you for all the staff at this care home

Reply from Ana Trifasi, General Manager at Barchester Hundens Park Care Home

Thank you so much for taking the time to write such a nice review . I will share your lovely feedback with the team . Thank you again .

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Review of
Barchester Hundens Park Care Home
from George W (Aunt of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

rate out of 10 - 10
Amazing support alway around the person
Very person centred in all aspects of care and support people first.
Great staff Team a true credit to all.
manager and Deputy manager alway give 100% all the time and alway their to help and support#it just one big family like home from

home magical home a true credit to all.

Reply from Ana Trifasi, General Manager at Barchester Hundens Park Care Home

Thank you so much for taking the time to write such a nice review . It really does mean a lot to us . I will share your feedback with the team.

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Review of
Barchester Hundens Park Care Home
from John H (Husband of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

My wife has been here for nearly 6 month now and all the staff , nurses and carers are amazing they look after her really well and take there time provide excellent care all member of staff are pleasant and really friendly , I think this care home is the best in Darlington and absolutely spotless ,

lovely that I can also make myself a coffee in the kitchen or most of the time staff will ask if I want a cuppa and cakes are always available I take my dog chip each time I visit my wife and he loves going because they all love him
The ward my wife is resident on had recently been decorated and it really looks homely and snug and new seating is going to be installed shortly which I am so looking forward to be able to site and have a cuppa with my wife
Great work all of you keep it up
Thanks so much

Reply from Ana Trifasi, General Manager at Barchester Hundens Park Care Home

Thank you so much John for taking the time to write such a lovey review. I will share your feedback with the team .

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Review of
Barchester Hundens Park Care Home
from John K (Son of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience

Thank you all for your great care, support and professionalism during my mothers stay at Barchester Care Home. My brother and I greatly appreciated everything by all the wonderful staff. Lovely to know Mum was in good hands, respected and well looked after in all her time at Barchester.

Reply from Ana Trifasi, General Manager at Barchester Hundens Park Care Home

Thank you so much for taking the time to write this lovely review. I will share your feedback with the team. All our love to you and extended family.

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Review of
Barchester Hundens Park Care Home
from Robert K (Son of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

I find Hundens Park Care Home a pleasant surrounding with friendly staff and efficient management. My mother enjoyed her surroundings. The food was very good and I would recommend it to anyone looking for a caring and safe residential home.

Reply from Ana Trifasi, General Manager at Barchester Hundens Park Care Home

Thank you so much for taking the time to write this review. I will share your positive feedback with the team.

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Review of
Barchester Hawthorns Care Home
from A C (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My father had been a resident at Barchester Hawthorns Care Home for ten months but sadly, passed away at the home early January 2025. I wanted to say a special thank you for the loving and compassionate care he received from all the staff in the last few months of his life and that care and compassion

was also extended to his family. As we grieved, the staff at the home also grieved and the respect you showed my late-father as he left for the final time was truly extraordinary.

Reply from Karen Champion, Operations Manager at Barchester Hawthorns Care Home

Thank you so much for your kind words and for taking the time to complete your review. It was a pleasure to care for your father and to share the time with you all as a family.

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Review of
Barchester Hundens Park Care Home
from B P (Friend of Resident) published on 7 January 2025

Submitted via Website • Report

Overall Experience

I am writing this review to express the happiness that I had during a visit. To start with, the home looked absolutely beautiful, the atmosphere was peaceful and the environment took me straight into the Christmas spirit. Visited one of my dearest and was amazing to see a fantastic spirit and health

progress in the last couple of months. Talking, the resident could not praise the staff enough, stating how lovely all are, how responsive they are towards his needs, enjoying the activities, choices respected and extremely happy with his room. The quality of life was, without any doubt, visible and could tell how happy he was to call it his home now. Staff have been highly professional, visible kindness towards him and with a smile on their face. Thank you all for making him happy, thank you all for all your hard work, it does not go unnoticed.

Reply from Ana Trifasi, General Manager at Barchester Hundens Park Care Home

Thank you so much for taking the time to write this review. I will share this amazing review with the team.

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Review of
Barchester North Park Care Home
from Margaret B (Son of Resident) assisted by family/friend published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

It was my first stay here whilst my family went on holiday and I thoroughly enjoyed myself. I was very well looked after and would be happy to return again when my family go on holiday.
All the staff were lovely to me and very friendly.

Reply from Jane Longstaff, On behalf of North Park at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Hundens Park Care Home
from Trevor C (Husband of Resident) published on 25 November 2024

Submitted via Postal Card • Report

Overall Experience

Overall, happy with the care provided for my wife in the situation we are in. Thank you.

Reply from Ana Trifasi, General Manager at Barchester Hundens Park Care Home

Thank you so much, Trevor, for taking the time to write this review, we really appreciate it.

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Review of
Barchester North Park Care Home
from David C (Son of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience

My mum moved into a care home in April 2023. She passed away in October 2024. After a few weeks of getting used to it, she settled in and loved all the activities they offered. She even went to the theatre and sang in the lounge, which she especially enjoyed. The care she received from the friendly

staff was top-notch. She even made a few friends. The food was delicious but she might have eaten a little too much. I highly recommend this care home.

Reply from Jane Longstaff, On behalf of North Park at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester North Park Care Home
from B F (Sister of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

My sister was a resident at Barchester North Park Care Home for over three years. I am pleased to say she was very happy there. She loved the carers and had lots of time chatting to them. She was proud to call the place home and it pleased me how happy she was there.

Reply from Jane Longstaff, On behalf of North Park at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Hawthorns Care Home
from Charlotte N (Respite Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience

Very good physiotherapy service. Always maintains high standard. Always happy to help patients. Always asking if need anything else. Definitely gets results in terms of mobility improvement. Always happy to guide you and provides useful information.

Reply from Karen Champion, Operations Manager at Barchester Hawthorns Care Home

Thank you so much for taking the time to complete your review and the lovely review. I will ensure that we share your comments with our physiotherapy team.

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Review of
Barchester Hawthorns Care Home
from Alan T (Father of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

I am very pleased with the physio team and their treatment for my son. He has improved a lot since he's been in Barchester Hawthorns Care Home. He is getting very good care and we don't have any worries about the treatment and care.

Reply from Karen Champion, Operations Manager at Barchester Hawthorns Care Home

Thank you so much for your review, your feedback is really important to us. I will ensure that I share your comments with our physiotherapy team.

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Review of
Barchester Hawthorns Care Home
from Peter W (Father of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

I consider my son's treatment to be good on the whole but it depends on "who is on duty" with regard to staff. My son is rarely taken out on external trips, i.e. visits to shops, parks, seafronts etc. Why? The deployment of staff, as a whole, remains a contentious issue and has had an effect on their

morale which, in turn, affects my son. I realise the maximising of staff in the building saves money but patients get to know staff in personal terms and the introduction of staff in temporary rotation does have a detrimental effect. Will this continue?

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Review of
Barchester Hawthorns Care Home
from Dorothy W (Mother of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

The Eppleton unit in Barchester Hawthorns Care Home is well-run but not perfect. Generally speaking, if my son is happy then so am I. I wish we could take him out but I am told that at the moment, it is not possible. He has been confined to his bedroom for nearly four years. He enjoys social activities

in the home but would also enjoy outings. He gets on very well with the nurses and carers he knows but because staff get moved around, he finds it difficult to understand why they are not always there. Have seen many changes over the years, not all good!

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Review of
Barchester Hawthorns Care Home
from S B (Father of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

Overall, I feel the care of my daughter is excellent within the care setting, both medically and socially. Any medical problems are reported to me promptly and appropriately and where required, outside professional services are sought to complement those available within the home. All staff appear competent

and confident within their particular role and are readily approachable to questions or support to me as required. Overall, I have no concerns of significance in my daughter's care or with regard to my own role within it. I would like to have available a brief written record of daily activities that have been undertaken with her in or outside of her room (i.e. music group, film or such and physiotherapy sessions or sat outside of her room for periods of time).

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Care Homes Owned by Barchester Healthcare Ltd in Durham

Barchester Healthcare Ltd Locations in Durham (3)

Barchester Healthcare Ltd Reviews in Durham (173)

Barchester Hundens Park Care Home

Barchester Hundens Park Care Home

Barchester North Park Care Home

Barchester North Park Care Home

Barchester Hundens Park Care Home

Barchester Hundens Park Care Home

Barchester Hundens Park Care Home

Barchester Hundens Park Care Home

Barchester Hundens Park Care Home

Barchester Hawthorns Care Home

Barchester Hundens Park Care Home

Barchester North Park Care Home

Barchester Hundens Park Care Home

Barchester North Park Care Home

Barchester North Park Care Home

Barchester Hawthorns Care Home

Barchester Hawthorns Care Home

Barchester Hawthorns Care Home

Barchester Hawthorns Care Home

Barchester Hawthorns Care Home

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