Barchester Healthcare Ltd in Glasgow City | 1 Care Home

Review of
Barchester Four Hills Care Home
from Anne W (Sister-in-law of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

Feel the home could do with a good revamp. Some of the rooms are in need of brightening up. The food is varied but there is always something, even a sandwich. The carers are very hardworking and very pleasant.
The activity team, "pink ladies", are absolutely fantastic with the residents, they always

have them doing something fun or days out. There's nothing these four ladies won't do for the residents. 100% my favourites. I am concerned about the security.

Reply from Feedback Team, The Feedback Team at Barchester Four Hills Care Home

Hi Anne, thanks for your review. We're so grateful for your comments regarding our Activities Team, we'll be sure to pass your lovely words onto them. We're sorry to read your concerns surrounding the dcor and security of the home, our home is currently having a refurbishment take place which we are excited for, our Operational Manager is always available to support you with any concerns, please do reach out to them on your next visit. Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester Four Hills Care Home
from Rosemary L (Relative of Resident) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience

My relative is happy.
As a family, we are fairly happy but upset that my relative's clothing is missing. Her appearance is, therefore, poor at times. Be helpful if a member of staff would take responsibility for her clothes.

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Review of
Barchester Four Hills Care Home
from Maureen P (Nephew of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

We are happy with my aunt's care at Barchester Four Hills Care Home. The only problem we have is that her clothes have gone missing in the laundry and we have spent a lot of money replacing them.

Reply from Barchester, The Feedback Team at Barchester Four Hills Care Home

Thanks for taking the time to leave your review, it's lovely to hear that you are happy with your aunt's care at our home. We are sorry to hear that you are facing challenges with the laundry within the home, there are additional team members joining the team shortly who will be able to support in the laundry department, if you do face any further issues with missing items when they return from the laundry, please do flag to one of the home team so they can support right away. Kind regards, Barchester's customer feedback team.

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Review of
Barchester Four Hills Care Home
from Amanda D (Daughter-in-law of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

Security is better as the main door now locked and have to have a code!
Activities - could be more of them and to keep to the calendar. (Mostly cancelled - changes or my mother-in-law isn't involved). Yes, she has vascular dementia but she loves company! Feel the staff in the lounge should involve

themselves more with the residents. Most of the time they are sitting watching rubbish TV whereas they could get involved in wee games/chats/talks.

Reply from Barchester Four Hills Care Home, The Feedback Team at Barchester Four Hills Care Home

Thanks for taking the time to share your experience with us. Sadly we have had an occasions recently where a planned entertainer who was scheduled to come to the home had to cancel last minute, we understand how disappointing this can be and our activities team will always try to replace the planned activity for something else as quickly as possible. Getting to know individual preference of what residents like to do during their day is important to us, if your mother-in-law has a particular activity which she would like to take part in, please share this with the team as this will allow our team to factor this into their timetable where possible. Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester Four Hills Care Home
from Drusilla M (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Overall, very happy. What makes this place great is the kindness, care and humour of their staff.

Reply from Jane Longstaff, On behalf of Four Hills at Barchester Four Hills Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Four Hills Care Home
from May D (Wife of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been in Barchester Four Hills Care Home just over two years. The care he receives in Firhill unit has been great. Also, the staff throughout the care home are very pleasant, they go out of their way to acknowledge my husband when they pass by and I love the smile it brings to his face.

Reply from Jane Longstaff, On behalf of Four Hills at Barchester Four Hills Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Four Hills Care Home
from C R (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff are brilliant and always treat myself and my mum with kind regards.
My mother's care and health and well-being are looked after.
The facilities and rooms are great.
The entertainment is the best I've ever had the experience of seeing.
My mother is happy and safe and well looked after by

everyone at Barchester Four Hills Care Home.

Reply from Jane Longstaff, On behalf of Four Hills at Barchester Four Hills Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Four Hills Care Home
from Meghan O (Granddaughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Barchester Four Hills Care Home is a great care home. Staff go above and beyond. Always great activities on, thought and care put into these to involve all no matter their needs. Medical updates are great, always kept in touch about my gran's health.

Reply from Jane Longstaff, On behalf of Four Hills at Barchester Four Hills Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Four Hills Care Home
from Jack D (Son of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

My father has been in Barchester Four Hills Care Home for a few months now. Within the unit, he has established great relationships with most workers, especially four members of staff, in particular, who are led by the unit lead. These members of staff seem to go the 'extra mile' to ensure the needs

of my father are met. Such dedication gives my brother and I peace of mind concerning my father's well-being.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you for taking the time to review our service. I am pleased to note that your dad has settled in the home and building strong friendships. I will be sure to pass your comments on to the care staff.

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Review of
Barchester Four Hills Care Home
from K R (Granddaughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

Barchester Four Hills Care Home provide excellent care. The entertainment team go above and beyond to provide the residents with daily activities which makes a huge difference. Housekeeping staff are exceptional. Highly recommend this care home.

Reply from Jane Longstaff, On behalf of Four Hills at Barchester Four Hills Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Four Hills Care Home
from Keith M (Son-in-law of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

Overall, very happy with the care and facilities. Kind staff who treat my mother-in-law with kindness, understanding and patience.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you for taking the time to review our service. I am so pleased to hear that your mother-in-law has settled in the home. I will be sure to pass on your comments to the care team.

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Review of
Barchester Four Hills Care Home
from L C (Niece of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

As a family, we are very happy with the care our relative has received. She is settled and seems happy. The carers are all lovely and friendly and we feel welcome.
Our only complaint relates to the laundry. Dozens and dozens of items of clothing are missing. We cannot afford to keep replacing these

missing items. We regularly see her wearing ill-fitting clothes that are not hers. This is unacceptable as she has always taken pride in her appearance and has lots of lovely clothes that are now missing.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you for taking the time to review our service. I am pleased to see that you your aunt has settled in the home. I will ensure that your concerns over laundry are addressed, please do not hesitate to speak with me when you are visiting your aunt.

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Review of
Barchester Four Hills Care Home
from M R (Daughter-in-law of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

Staff at Barchester Four Hills Care Home are fantastic. Entertainment for residents is first-class, lifts everyone's spirits and wee bar is a nice touch. Would recommend this care home.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you for taking the time to review our service, I will be sure to pass on your comments to our activities team.

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Review of
Barchester Four Hills Care Home
from Susan W (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

Very pleased with the care provided by staff.
Very friendly and always making sure residents are cared for and treated with dignity. No issues with care home.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you for taking the time to review our service. I will be sure to pass your comments on to our care staff.

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Review of
Barchester Four Hills Care Home
from L K (Son of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

My dad's been in a few weeks and just settling in at the moment. He said, no complaints. All good, he says. All staff and nurses are very friendly and I would back that up too.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you for taking the time to review our service. I am so pleased to note that your dad has settled in the home. I will be sure to pass your comments on to the care staff.

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Review of
Barchester Four Hills Care Home
from Marie T (Daughter of Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience

My dad has been a resident in Barchester Four Hills Care Home for a number of weeks now, he is getting a high level of care. Staff are great, the head of unit is so caring and helpful, as most of the staff are. I have noticed my dad is looking much better, he is treated with respect as we are. Entertainment

staff are brilliant. It's such a relief for us, as a family, to know he's getting good care with the clinical lead and staff.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Four Hills Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Four Hills Care Home
from Pauline C (Wife of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience

I am very grateful for the cheerful, caring and supportive help provided whilst I have been in hospital for major surgery. The design and layout at Barchester Four Hills Care Home is very pleasant and the welcoming reception area with comfortable seating, where coffee and cake are available is a real

plus.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Four Hills Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Four Hills Care Home
from Allison M (Daughter of Resident) published on 3 May 2024

Submitted via Website • Report

Overall Experience

My dad has been a resident in Four Hills for three months, following a lengthy hospital stay and a quite sudden deterioration from independent living to needing to be looked after.
The staff at Four Hills have been great on all fronts from the beginning.
The lady who showed my brother and me around

was informative and was frank about some areas needing to be decorated, this is ongoing and has been happening since my dad has been there too.
Dad is a resident in the Lambhill unit; the manager and all nursing staff, the healthcare assistants, and the domestic staff are a very good team.
The manager, nurses, and healthcare assistants have provided excellent care, and my dad is looking and feeling better and stronger since arriving.
There have been a couple of times he’s not been happy with something and it’s been dealt with quickly and sensitively.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Four Hills Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Four Hills Care Home
from A M (Sister of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience

My disabled sister was admitted after years of care at home. She was very poorly when she arrived but has since made remarkable improvement thanks to all the care she receives and all the homemade food that is prepared. She was very withdrawn but now enjoys all the activities. She is very well looked

after by all the dedicated staff.
We, as a family, feel she is now in a safe place. Thanks to you all.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

Thank you so much for taking the time to review our service. I am so pleased to see that your sister is doing well, long may this continue. Joining in all the activities is so important in maintaining her well-being and so glad that she is taking that opportunity to do so. If there are any other activities that you consider your sister would benefit from, please do not hesitate to speak to myself or any one of the activity team. I will be sure to pass on your comments to the team here at Four Hills.

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Review of
Barchester Four Hills Care Home
from T O (Daughter of Resident) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience

I can't praise this home enough for looking after my 92-year-old father, all staff from the nurses to the cleaners are wonderful.

Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home

I am so pleased your dad has settled well into Four Hills. I will be sure to pass on your comments to the staff in the Unit. Thank you for taking the time to submit this review it means a lot to us all. Eleanor Wilson, General Manager

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Care Home Owned by Barchester Healthcare Ltd in Glasgow City

Barchester Healthcare Ltd Locations in Glasgow City (1)

Barchester Healthcare Ltd Reviews in Glasgow City (113)

Barchester Four Hills Care Home

Barchester Four Hills Care Home

Barchester Four Hills Care Home

Barchester Four Hills Care Home

Barchester Four Hills Care Home

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Barchester Four Hills Care Home

Barchester Four Hills Care Home

Barchester Four Hills Care Home

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Barchester Four Hills Care Home

Barchester Four Hills Care Home

Barchester Four Hills Care Home

Barchester Four Hills Care Home

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