Barchester Healthcare Ltd in Greater Manchester | 2 Care Homes

Review of
Barchester Arbour Court Care Home
from Valerie R (Friend of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My friend moved into Barchester Arbour Court Care Home just over two years ago and I have visited her most weeks since then. On every occasion, my friend has been very well cared for, well-presented, comfortable and as I would here for her.
Staff on every occasion have been friendly, helpful and supportive,

that includes all staff, those on reception, cleaners, nursing staff.

Reply from Lisa ONeill, General Manager at Barchester Arbour Court Care Home

Thank you for the lovely feedback Valerie. I am happy that all the team make you feel welcome and supported. It is nice to know that you feel your friend is well cared for, that is always our aim for our residents to feel comfortable and content with their care. I will handover to all the team your positive feedback. It means a lot and I am very proud of the way our staff deliver care not just to our residents but to their loved ones too.

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Review of
Barchester Marple Dale Care Home
from J O (Son of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Dad was a resident at Barchester Marple Dale Care Home for eighteen months and I have reflected carefully on his time there (management initially sent us this review to complete after he had only been there for one month which felt too soon to give an accurate assessment).
The home itself is very well

presented in a peaceful setting and there are activities for residents, including days out. The staff were generally good and some were excellent. I didn't have much contact with the manager but the deputy manager was defensive and unhelpful when an issue was raised about Dad's care. Food, whilst generally good, was at times poor - too much chicken nuggets and chips. Admin was very efficient and helpful.
This was a corporate-run care home and as such, it met all the required governance and care standards but probably lacked a more intimate and homely care environment that you might find in smaller care facilities.

Reply from Barchester, Feedback Team at Barchester Marple Dale Care Home

Thanks for leaving a review and your kind comments in relation to our staff. We're sorry that you were unhappy with the home itself, we can't see that yourself or family members have raised your concerns with us previously. If there's anything we can do to support you further, please reach out to us at feedback@barchester.com. Kind regards, Barchester's feedback team.

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Review of
Barchester Marple Dale Care Home
from Julie B (Daughter of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

My dad was fast tracked from hospital, from the minute he arrived he has been treated with the upmost care and respect. I cannot thank all the staff for the kindness shown to him and also to me. Dad is poorly so will not see just how beautiful a place Barchester Marple Dale Care Home is. Outside everything

is maintained to a high standard, inside the lounge and bistro areas are decorated and furnished beautifully as are the corridors. I would not hesitate to recommend Marple Dale, it is 10/10 from me.

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Review of
Barchester Arbour Court Care Home
from M M (Wife of Resident) published on 2 December 2024

Submitted via Postal Card • Report

Overall Experience

I just want to thank all the staff at Barchester Arbour Court Care Home. My husband has been there a long time now. When I go to visit him, the staff are all lovely, pleasant and I really feel they care for me as much as my husband. The home is beautiful and my husband is spotlessly clean even though

he's bedridden. Very high regards to this place.

Reply from Lisa ONeill, General Manager at Barchester Arbour Court Care Home

Thank you for the lovely feed back. I will feedback to the team who I am sure will be proud that you feel cared for as much as your loved one does. We take great pride in what we achieve here at Arbour Court as a team for our residents, their family and friends.

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Review of
Barchester Marple Dale Care Home
from Matt W (Son of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

The constant care provided by Barchester Marple Dale Care Home for my mother has been exceptional. They have made her feel welcome whilst she transitioned from living a totally independent life to needing full-time care due to medical conditions.
The nursing staff have been fantastic with all her specialist

care she has required, ensuring the correct treatment and dressings have been carried out, getting her from bed-bound to being mobile again with the help of a walking frame.
My mother feels comfortable and has a good rapport with the majority of the care and management staff and has a smile on her face most of the time which tells me she is comfortable.

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Review of
Barchester Arbour Court Care Home
from H H (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

The care provided by all the team here is exceptional. People are provided with individualised care and with such care and compassion. A brilliant environment for people to live their best lives surrounded by people who genuinely care.

Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home

Thank you for your lovely feedback, I will feedback to all the team who will be very proud to know their care does make a difference. We strive to support our residents to live the best way possible and make it their home.

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Review of
Barchester Marple Dale Care Home
from D W (Sister of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

My brother was admitted to this care home 5 weeks ago. The home is beautiful, that's why we chose it. However, the care in this place is awful. Some careers were fine but there were a few that were incompetent. The food is absolutely horrendous. We talked to residents who order out 4 times a week because

the food is so bad. My brother had a medical emergency and the nurses did nothing but stand at the bottom of his bed and watch. We had to ask them to do something to help him. The manager is absolutely appalling. We had a few issues and she refused to speak to us. My sister went down to speak to her and she hid in her office and sent her an email saying she was busy. I would not recommend this care home to anyone. They have no compassion for the vulnerable residents they are supposed to be looking after. They have been reported to CQC and the Council by my brother's social worker.

Reply from Feedback Team, The Feedback Team at Barchester Marple Dale Care Home

Thanks for leaving a review, were disappointed to read your comments, particularly as the home supported your loved one for a much longer stay than was originally agreed. Our home team are always available to support and well share your feedback with them about meals, however, the feedback we usually receive about food at Marple Dale is positive. We do have some younger residents who enjoy eating fast food takeaway as their preference and were very happy to support them. We understand that your brothers needs are very complex and assisted to ensure he has the care needed including in an emergency. Sadly, due to the complexity of the care required, the decision was made they were no longer able to sustain the placement. Its really important for us that residents are at the center of decision making and were sorry the placement couldn't continue. Kind Regards, Barchester's Customer Feedback Team

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Review of
Barchester Marple Dale Care Home
from P S (Friend of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

I visited my friend with many doubts, having visited many care homes but my goodness, what a wonderful experience! My friend was settled and happy after only a couple of weeks. The environment was exceptional - clean, bright, fresh and well cared for. All the staff I met were true carers - wanting the

best for the residents. They were professional, friendly but most of all, caring. Nothing was too much trouble. All the questions of a new resident were answered and dealt with immediately. I came away happy that my friend had found a home from home - with the help she needs. Thank you.

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Review of
Barchester Arbour Court Care Home
from Ann S (Friend of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

I would like to thank all the management and staff for looking after my best friend, they are all caring and will do anything they can to make the residents feel at home and at ease. It is a lovely care home, very clean and the lounges are very pleasant to sit in, the residents' rooms are lovely, meals

are very nicely cooked and served with staff on hand to help others who need it.
Plenty of entertainment and gardens for them to sit out in the nice weather.
Would definitely recommend Barchester Arbour Court Care Home, one of the nicest homes I have visited.

Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home

Thank you, Anne, for the lovely feedback, as a home manager, I am always proud of all our team for making Arbour Court the home it is. I will pass on your feedback to housekeeping, the kitchen staff and of course, the care staff for all their hard work and dedication as feedback like this makes our jobs all worthwhile. I am pleased you were happy with all our services for your loved one.

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Review of
Barchester Marple Dale Care Home
from E S (Friend of Resident) published on 8 August 2024

Submitted via Postal Card • Report

Overall Experience

Super service from the moment we enquired regarding a possible place for an elderly friend.
Admission and open discussion with the senior administrator was first-class and continued to be so up to obtaining a place.
Highly rate the administrator and the staff. Nursing lead was also super.

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Review of
Barchester Marple Dale Care Home
from M D (Husband of Resident) published on 8 July 2024

Submitted via Postal Card • Report

Overall Experience

We wish to express our heartfelt gratitude for the exceptional care and support provided to my wife during her time at Barchester Marple Dale Care Home. From the moment she arrived, all her needs were met with the highest levels of respect and care. The dedication and compassion of the team went above

and beyond our expectations. We were deeply grateful for the comfort and dignity afforded to my wife at a very difficult time. The staff's kindness and professionalism made a significant, positive impact for which we can't thank you enough. Your unwavering commitment to my wife's well-being and your support for the family was truly remarkable. We are very thankful for finding Marple Dale and for the outstanding care you provided.

Reply from Michelle Timperley, General Manager at Barchester Marple Dale Care Home

Thank you for your kind words, we really appreciate such lovely feedback, as a team we always strive to provide outstanding care, we are thankful we were able to support you all. I will share your review with the team. Thank you for choosing Marple Dale.

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Review of
Barchester Arbour Court Care Home
from A S (Son-in-law of Resident) published on 25 April 2024

Submitted via Website • Report

Overall Experience

A caring kind helpful friendly care home with an emphasis on caring.
Nothing is too much trouble.
They all work as a team seamlessly, everyone knows what is needed in a calm, professional manner.
All the staff are a credit to Barchester.
Thank you, Arbour Court.

Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our services where required. Thank you so much for the positive comments regarding the home and team who work hard to deliver high-quality care. I will pass this on to the team.

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Review of
Barchester Marple Dale Care Home
from Nicola M (Daughter of Resident) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been in Marple Dale Care Home for 4 months, the care she has received has been amazing, the carers go above and beyond for my mother, she is treated with the upmost respect, my mind is settled knowing my mother is in Marple Dale and being looked after so well, as a family on the whole

we are very grateful.

Reply from Michelle Timperley, General Manager at Barchester Marple Dale Care Home

Thank you for your lovely review of the care your mother is receiving at Marple Dale, We are so happy that you feel reassured that your mother is living at Marple Dale, it is always nice to hear such words as amazing, above & beyond care. We truly appreciate your review and I will share this with the team.

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Review of
Barchester Arbour Court Care Home
from Edwin D (Husband of Resident) published on 18 April 2024

Submitted via Postal Card • Report

Overall Experience

Very satisfactory. Staff very kind and considerate. Always made welcome.

Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you for your positive comments regarding our home and team who work hard to deliver high-quality standards of care at all times. I will make sure I pass this on to the team.

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Review of
Barchester Arbour Court Care Home
from A G (Friend of Resident) published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience

I have visited many care homes but this has to be rated one of the best. The care given to my two dear friends is beyond anything I had hoped for.

Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you for your positive comments regarding our home and the team that works hard to deliver high-quality standards of care at all times. I will make sure this is passed on to the team.

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Review of
Barchester Arbour Court Care Home
from Alan B (Husband of Resident) published on 28 February 2024

Submitted via Postal Card • Report

Overall Experience

The attention to patients by staff on first floor is excellent. They maintain a clean and pleasant atmosphere regardless of resting time.

Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home

Thank you for your lovely review.
We value all feedback as this helps us to improve our service where required.
Thank you for the positive comments regarding our home and team, we work hard to deliver high-quality standards of care at all times.

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Review of
Barchester Arbour Court Care Home
from J M (Daughter of Resident) published on 17 January 2024

Submitted via Postal Card • Report

Overall Experience

Wonderful home for my mum, lovely caring staff, lovely food with option for my mother to choose from.
Clean and tidy and smells lovely, great activities offered to everyone with each individual need in mind.
I feel that Arbour Court is the best care home in the area and I can rest at ease knowing

that my mum is well looked after.

Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home

Thank you so much for the positive review.
We value all feedback as this helps us to improve our services where required.
Thank you for the positive comments regarding the home and team who work hard to deliver high-quality standards of care at all times.

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Review of
Barchester Arbour Court Care Home
from Mary S (Daughter of Resident) published on 30 November 2023

Submitted via Website • Report

Overall Experience

My mum is a resident at Arbour Court and after a very daunting experience looking for a nursing home for Mum, I felt a huge relief from the moment I walked into Arbour Court.
My only worry was Mum wouldn’t get a place. Thank God she did.
The whole atmosphere is caring, the staff are exceptional and

treat residents like their family. In fact, it is one big family. Compassion, care, and interest in each resident is carried out in a professional calm and friendly manner by all staff.
Management is outstanding and a credit to Barchester.
Thank you Arbour Court for helping our family to feel more at ease with Mum in a home, knowing she is receiving outstanding care.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Arbour Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Marple Dale Care Home
from B M (Husband of Resident) published on 28 November 2023

Submitted via Postal Card • Report

Overall Experience

My wife is very happy here now that she has settled down. The staff are very attentive to her needs and friendly. The food is not what she's used to because she is on a puree diet, but she is coping. Everyone here has gone that bit more caring for her and we are pleased with everything especially as

I can visit her mostly all the time. Great, friendly, at-home feeling, all the time.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Marple Dale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Marple Dale Care Home
from Sharon M (Resident) published on 27 November 2023

Submitted via Postal Card • Report

Overall Experience

I like it here.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Marple Dale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Care Homes Owned by Barchester Healthcare Ltd in Greater Manchester

Barchester Healthcare Ltd Locations in Greater Manchester (2)

Barchester Healthcare Ltd Reviews in Greater Manchester (121)

Barchester Arbour Court Care Home

Barchester Marple Dale Care Home

Barchester Marple Dale Care Home

Barchester Arbour Court Care Home

Barchester Marple Dale Care Home

Barchester Arbour Court Care Home

Barchester Marple Dale Care Home

Barchester Marple Dale Care Home

Barchester Arbour Court Care Home

Barchester Marple Dale Care Home

Barchester Marple Dale Care Home

Barchester Arbour Court Care Home

Barchester Marple Dale Care Home

Barchester Arbour Court Care Home

Barchester Arbour Court Care Home

Barchester Arbour Court Care Home

Barchester Arbour Court Care Home

Barchester Arbour Court Care Home

Barchester Marple Dale Care Home

Barchester Marple Dale Care Home

Awards / Recognitions (14)

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