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Care Home Owned by Barchester Healthcare Ltd in Herefordshire

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Barchester Healthcare Ltd in Herefordshire

Only the locations & reviews in Herefordshire for Barchester Healthcare Ltd are showing below.

View the details of all 272 locations (with 21399 reviews) owned by Barchester Healthcare Ltd

Barchester Healthcare Ltd Locations in Herefordshire (1)

 

1 Care Home owned by Barchester Healthcare Ltd in Herefordshire

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Barchester Ross Court Care Home

Overross Close, Ross-on-Wye HR9 7BQ 

9.7 110 reviews
"Ross Court Care Home is a first-class care home, providing a happy, safe and professional environment for its residents. My father has…"   Read all 110 reviews
Location Type Care Home

Ross Court is a beautiful home surrounded by an acre of green gardens and mature woodland, situated just north of the historic market town of Ross-on-Wye. The home offers residential and respite care. There are ensuite bedrooms, each one a tastefully… Read more about Barchester Ross Court Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Short Term/Respite
  • 37 Rooms from £1,450 / week

Barchester Healthcare Ltd Reviews in Herefordshire (110)

9.7
Barchester Healthcare Ltd has a Group Review Score of 9.7 (9.715) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Barchester Healthcare Ltd must have a Review Score.

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Review of

Barchester Ross Court Care Home

from Christine D (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The admission process was beautifully handled - especially as Mum was in a Stroke Unit far from Ross Court and this was just before Christmas.
The Home itself has been refurbished to a high standard. All staff were caring, polite and efficient. Even in the short time Mum was there we really got to
know them extremely well.
It was good to witness the residents meeting where they were encouraged to say anything at all that they felt they needed to. I was just wondering whether this may be continued on a more personal level in residents rooms as some may be reluctant to speak out in front of others?
I really appreciate the fact that management were always available if you needed them. Thank you.

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Review of

Barchester Ross Court Care Home

from R L (Son of Resident) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ross Court Care Home is a first-class care home, providing a happy, safe and professional environment for its residents.
My father has been a resident for two years and the level of care he has received has been above and beyond.
I know he is both happy and well cared for and that ensures I have no
concerns regarding his welfare.
Keep up the good work!

Reply from Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review, we are so pleased to hear that you are happy with the care and the team here at Ross Court. I will pass your lovely comments to the team.


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Review of

Barchester Ross Court Care Home

from R B (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved into Ross Court Care Home last spring and we have found the staff to be patient and excellent with him. He has Alzheimer's so can be quite challenging sometimes. His needs are met daily. My only recommendation would be for regular sit-downs with the manager or senior staff to review
how he is doing. Although it is the cold season and staff are busy, it would be good if he could be taken for a walk each day, as he misses the outdoors.

Reply from Feedback Team, The Feedback Team at Barchester Ross Court Care Home

Hi, thanks for taking the time to leave your review, your kind words relating to our staff team have been shared with the home. The home are more than happy to organise a leisurely walk as often as possible for your father, please do pop and see our General Manager on your next visit who will be able to support with organising these and arranging regular meetings with you. Kind regards, Barchester's Customer Feedback Team.


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Review of

Barchester Ross Court Care Home

from Ray P (Son of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to express my thanks to the whole team at Barchester Ross Court Care Home for the care and support they gave my dad during the last two years of his life. He definitely wouldn't have got to 92 without them and that support extended to the family too. Thank you Ross Court Care Home.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. It was a pleasure to have cared for your dad for the time he was with us at Ross Court. I will share this with all the team members.


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Review of

Barchester Ross Court Care Home

from Elizabeth L (Respite Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a month at Barchester Ross Court Care Home after being in hospital for two weeks. I found that the care and attention were excellent and the food could not be faulted! Much enjoyed. The staff were very friendly and could not be more helpful. I enjoyed my stay at Ross Court.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you have enjoyed your stay at Ross Court. I will pass your lovely comments to the team.


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Review of

Barchester Ross Court Care Home

from Melanie B (Daughter of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A birthday get-together, tea party was arranged for my mother's 90th birthday. The manager and staff couldn't do enough for the family and friends. The food was delicious and so much of it. My mother has been there for two years and we would highly recommend the home for so many reasons.

Reply from 531-20-3108 Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you have enjoyed the party that we have organised for your mother at Ross Court. I will pass your lovely comments to the team.


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Review of

Barchester Ross Court Care Home

from Stuart M (Nephew of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently we attended the home for 4 days, to visit for a 90th birthday. All staff were polite and friendly and seemed to actively engage with all residents. The home itself is bright, clean and very comfortable. The staff helped organise a very enjoyable party which family and friends attended, as well
as other residents.

Reply from A Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you have enjoyed the party that we have organised for your grandmother at Ross Court. I will pass your lovely comments to the team.


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Review of

Barchester Ross Court Care Home

from Roy B (Respite Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Food excellent. I explained to staff I had all my facilities, complaints not knocking at bedroom door for entry. Been there three days when head nurse entered my room and opened my wardrobe, what are you doing I asked, reply getting you a clean shirt you have had that white one on three days, I only
wear white and change every two days. Told her don't come to my room again. Complaint 2) two strangers in my room, did not know where they were. Security shocking. Will not be returning.

Reply from Barchester, The Feedback Team at Barchester Ross Court Care Home

Thanks for taking the time to leave a review. We value your feedback and comments and strive to take them on board to improve our service. We're sorry your rating is lower than we would expect and speaking with the homes manager, it doesn't appear any concerns were raised with them during your stay for them to be able to support immediately. We are on hand if there is anything we can do to help further or if you have any further comments to share, please email us. Kind regards.


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Review of

Barchester Ross Court Care Home

from Lily D (Great-granddaughter of Resident) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my grandmother for her birthday and they set up a lovely party that supplied lovely food and birthday cake.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you have enjoyed the party that we have organised for your grandmother at Ross Court. I will pass your lovely comments to the team.


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Review of

Barchester Ross Court Care Home

from Helen K (Granddaughter of Resident) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit my grandmother, the staff are always so friendly and helpful.
There are loads of activities to do every day and my grandmother loves it here.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the activities program and our team here at Ross Court. I will pass your lovely comments to the team.


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Review of

Barchester Ross Court Care Home

from Jean A (Daughter of Resident) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Ross Court Care Home put on a beautiful afternoon tea for Mum's 97th birthday for her family guests. It was lovely, with sandwiches, savouries, birthday cake and a beautifully decorated table.
It was a lovely surprise and made Mum's and our day very special.
Thank you to all concerned.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with everything that we have done for Mum's 97th birthday and our team here at Ross Court. I will pass your lovely comments to the team.


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Review of

Barchester Ross Court Care Home

from Rosemary K (Friend of Resident) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment you walk into Ross Court you can feel the warm atmosphere and friendly welcome. The staff are very cheerful and helpful. The home is exceptionally clean and decorated to a high standard. My friend has settled in really well, and I would have no hesitation in recommending it to other families
for their relatives.

Reply from Kirsten Bishop, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that your loved one has settled in well with us here at Ross Court; I will pass on your lovely comments to the team.


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Review of

Barchester Ross Court Care Home

from L B (Daughter of Resident) published on 12 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, warm and welcoming place.
Another toilet on the ground floor would have been useful.
All of the staff are amazing and very loving.

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Review of

Barchester Ross Court Care Home

from Phil A (Son of Resident) published on 5 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ross Court is a first-class care home. Under excellent management, the staff are brilliant and go to extraordinary lengths to ensure that my mother, and all the other residents, are comprehensively cared for, with compassion and dignity. Communications flow between myself and the home is faultless.
Ross Court has a convivial atmosphere and it is always a pleasure for me to visit my mother there. Keep up the good work!

Reply from 531-20-3108 Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review, we are so pleased to hear that you are happy with the care and our brilliant staff here at Ross Court. I will pass your lovely comments to the team.


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Review of

Barchester Ross Court Care Home

from Donna E (Daughter of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a dream come true for my dad to be at Barchester Ross Court Care Home. Beautiful home with next-level care and facilities. All the staff are so friendly and helpful. You can see they love what they do. Love that they do activities to get the residents socialising. It helps me massively knowing
Dad is being cared for 24/7. The managers at Ross Court have certainly gone the extra mile for my dad. Forever grateful.

Reply from Kirsten Bishop, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. It's a pleasure to have your loved one stay with us at Ross Court and become part of our community. I will pass on your lovely comments to the team.


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Review of

Barchester Ross Court Care Home

from E G (Respite Resident) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very restful week, will try again.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are pleased to hear that you had a restful stay with us. We look forward to seeing you again soon.


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Review of

Barchester Ross Court Care Home

from M A (Son of Resident) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's 98th birthday at Barchester Ross Court Care Home, an outstanding celebration, such thought and care went into the afternoon. The staff are always wonderful and since the new manager has been in place, everything has been under continuous review to see if it can be even better. Mum is very
happy and extremely well cared for. I am confident that she is safe and well-stimulated too. The care she receives is second to none.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the home, I will pass on your lovely comments to the team.


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Review of

Barchester Ross Court Care Home

from Susan H (Daughter of Resident) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother continues to enjoy being a resident here. Very happy!
The home was happy to accommodate a family get-together, for eight people, to celebrate my mother's 98th birthday. We had a wonderful lunch and the table setting surpassed all our expectations. It was wonderful, certainly a wow factor!
Also to share our celebrations with Mum's wider family, the other residents and the amazing carers.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you enjoyed your loved one's birthday celebrations. I will pass on your lovely comments to the team.


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Review of

Barchester Ross Court Care Home

from S A (Daughter of Resident) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly wonderful fortnight of respite care. Mum loved the activities which were plentiful and she was very well cared for by all the staff. Barchester Ross Court Care Home is beautifully decorated and very comfortable. Nothing was too much trouble. I would highly recommend this superb care home to
anyone.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. It's so lovely to hear that your loved one enjoyed their stay with us, we look forward to seeing them again soon. I will pass on your lovely comments to the team.


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Review of

Barchester Ross Court Care Home

from M G (Daughter of Resident) published on 2 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed for a week respite care. She has been confused at times but has said she enjoyed her stay. Room, people and food are all great.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. It's lovely to hear that your loved one enjoyed their stay with us. I will pass on your comments to the team.


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Awards / Recognitions (14)

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Barchester Healthcare Ltd in Jersey Barchester Healthcare Ltd in Bath & North East Somerset Barchester Healthcare Ltd in Berkshire Barchester Healthcare Ltd in Bristol Barchester Healthcare Ltd in Buckinghamshire Barchester Healthcare Ltd in Cambridgeshire Barchester Healthcare Ltd in Cheshire Barchester Healthcare Ltd in Cleveland & Teesside Barchester Healthcare Ltd in Cornwall Barchester Healthcare Ltd in Cumbria Barchester Healthcare Ltd in Derbyshire Barchester Healthcare Ltd in Devon Barchester Healthcare Ltd in Dorset Barchester Healthcare Ltd in Durham Barchester Healthcare Ltd in East Riding of Yorkshire Barchester Healthcare Ltd in East Sussex Barchester Healthcare Ltd in Essex Barchester Healthcare Ltd in Gloucestershire Barchester Healthcare Ltd in Greater Manchester Barchester Healthcare Ltd in Hampshire Barchester Healthcare Ltd in Herefordshire Barchester Healthcare Ltd in Hertfordshire Barchester Healthcare Ltd in Isle of Wight Barchester Healthcare Ltd in Kent Barchester Healthcare Ltd in Lancashire Barchester Healthcare Ltd in Lincolnshire Barchester Healthcare Ltd in London Barchester Healthcare Ltd in Merseyside Barchester Healthcare Ltd in Norfolk Barchester Healthcare Ltd in North Somerset Barchester Healthcare Ltd in North Yorkshire Barchester Healthcare Ltd in Northamptonshire Barchester Healthcare Ltd in Northumberland Barchester Healthcare Ltd in Nottinghamshire Barchester Healthcare Ltd in Oxfordshire Barchester Healthcare Ltd in Rutland Barchester Healthcare Ltd in Shropshire Barchester Healthcare Ltd in Somerset Barchester Healthcare Ltd in South Gloucestershire Barchester Healthcare Ltd in Staffordshire Barchester Healthcare Ltd in Suffolk Barchester Healthcare Ltd in Surrey Barchester Healthcare Ltd in Tyne & Wear Barchester Healthcare Ltd in Warwickshire Barchester Healthcare Ltd in West Midlands Barchester Healthcare Ltd in West Sussex Barchester Healthcare Ltd in West Yorkshire Barchester Healthcare Ltd in Wiltshire Barchester Healthcare Ltd in Worcestershire Barchester Healthcare Ltd in Aberdeenshire Barchester Healthcare Ltd in Angus Barchester Healthcare Ltd in City of Edinburgh Barchester Healthcare Ltd in Dumfries & Galloway Barchester Healthcare Ltd in Fife Barchester Healthcare Ltd in Glasgow City Barchester Healthcare Ltd in Highland Barchester Healthcare Ltd in Inverclyde Barchester Healthcare Ltd in Midlothian Barchester Healthcare Ltd in Perth & Kinross Barchester Healthcare Ltd in Carmarthenshire Barchester Healthcare Ltd in Newport Barchester Healthcare Ltd in Swansea

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