Barchester Healthcare Ltd in Hertfordshire | 5 Care Homes

Review of
Barchester Iris Court
from Neil B (Son of Resident) published on 17 April 2025

Submitted via Website • Report

Overall Experience

The care home itself is new, meaning that the facilities are generally well kept and good quality. There are some aspects which are disappointing - for instance there is no heating in the ensuite shower rooms. And it seems to take quite a long time for the residents wishes to be listened to (various

requests relating to gardening facilities/bridge tables & chairs etc remain unresolved). Food is a little hit and miss - quantity, but sometimes needs a bit more quality.
One to watch out for: after just 8 months in residence, the fees were increased by an extraordinary 8.7%, allegedly due to changes in government policies. Despite contesting this nearly 2-months before the proposed change date, Barchester did not respond to my queries and just changed the fees in line with their 'extraordinary' rate increase. A very worrying precedent!

Reply from Feedback Team, The Feedback Team at Barchester Iris Court

Hi Neil, thanks for taking the time to leave your review. Our team have been in touch in relation to some of your comments raised, and we're sorry that you feel these are unresolved. We understand the home have reached out further to offer the opportunity to discuss your concerns, you are also more than welcome to come through to us further on feedback@barchester.com Kind regards, Barchester's Customer Feedback Team

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Review of
Barchester Iris Court
from Ben R (Son of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum's time here was shorter than we would have liked. The staff were amazing from start to finish. She came in difficult circumstances and at short notice. The management were extremely helpful. Mum adored the care staff who were always so kind and patient. The food and coffee were amazing! Thank you

so much!

Reply from Cassie Hinton, Homes Services Advisor at Barchester Iris Court

Thank you so much for your kind words! Your wonderful feedback is truly appreciated and will be shared with the team here at Iris Court.

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Review of
Barchester Bushey House Beaumont
from Mary W (Respite Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

I came in unexpectedly for brief respite care, in pain and virtually immobile. I was given a warm and cheerful welcome, the room was lovely and the staff were a pleasure to deal with and very efficient. I wish I could thank them all personally.
I really enjoyed the food, which was varied and good.

My visiting husband also appreciated it!
Thank you so much.

Reply from Mary Bague, General Manager at Barchester Bushey House Beaumont

Thank you Mary for the wonderful words. We are extremely grateful to know that we met your expectations and that your stay was a pleasure. We surely would like you to visit and join us for our future events. We wish you all the best.

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Review of
Barchester Chorleywood Beaumont Care Community
from Rosalind W (Daughter of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

Our mother lived at Beaumont Chorleywood Care Home for over 5 years until her death in February 2025 and was treated by staff with the utmost respect and care at all times. This made her feel safe and at home. Staff were attentive, kind and always willing to respond to requests when asked. Birthdays

and celebrations were well organised and happy occasions. We chose to have both parents' funeral receptions at Beaumont.
As visitors to our mother's care home, we always felt welcome there. The atmosphere at the home is warm and friendly. Our father stayed briefly at Beaumont for respite care in the last month of his life and we were so grateful for the staff's support and sensitivity at the time. Thank you Beaumont Chorleywood!

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Review of
Barchester Iris Court
from C J (Friend of Resident) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience

This was my first visit to Barchester Iris Court. I was very impressed with everything I saw from the moment I got there. The rooms were immaculate, the staff were friendly and extremely attentive. As somebody who has worked in nursing homes, locally, for 17 years I can justly say this is the best I

have seen. Congratulations to the owners and staff.

Reply from Cassie Hinton, Homes Services Advisor at Barchester Iris Court

Thank you so much for your kind words! Your wonderful feedback is truly appreciated and will be shared with the team here at Iris Court whilst we look forward to seeing you again.

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Review of
Barchester Chorleywood Beaumont Care Community
from Alison T (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

The activity schedule for December 2024 has been excellent and well-planned for all abilities. There have been many outings, craft opportunities and entertainment events, all of which she has clearly enjoyed. The home has been so welcoming and all the staff show how much they care for their residents.

I cannot thank them enough for the wonderful care they show to my mum. This is her third Christmas and each year the experience has been lovely.

Reply from Razvan Nica, General Manager at Barchester Chorleywood Beaumont Care Community

Thank you so much for your wonderful review! Were thrilled to hear that your loved one is enjoying the activities we offer here at Chorleywood Beaumont. Its our pleasure to provide a variety of engaging and enjoyable experiences, and we truly appreciate your kind words. Your feedback means a lot to us, and were grateful for the trust you've placed in our care.

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Review of
Barchester Bushey House Beaumont
from Ruchard B (Friend of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Our friend was terminally ill and knew it himself. The staff dealing with him were amazingly attentive and supportive. If he asked for attention by ringing the bell, the response from staff was immediate.
Three of us were with him when he died. When the staff heard the news from us, we had sympathies

and hugs from staff. They then sat us down in a quiet area to settle ourselves and they brought us coffee.
Amazing service for which we are very grateful.

Reply from Mary Bague, General Manager at Barchester Bushey House Beaumont

Thank you so much for your five-star review. We are happy to know that we have met his expectations during his stay with us. It is sad to lose a wonderful person and we are comforted to know that we have given him the best care that he deserves. Please feel free to join us on our future events.

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Review of
Barchester Chorleywood Beaumont Care Community
from M W (Guardian of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Very nicely organised Christmas lunch, high standards of catering.
Memory Lane sometimes short of staff, some activities planned for Memory Lane clients not always provided.
Staff very helpful and friendly.

Reply from Barchester, The Feedback Team at Barchester Chorleywood Beaumont Care Community

Thanks for taking the time to add a review and sharing your praise towards our staff and our Christmas lunch. Your concerns with our activities offering hasn't been raised to the general manager of the home and they would like to discuss these further with you as well as provide some activities information that your loved one likes to attend and reassurance around our staffing levels within the home. Please email us on feedback@barchester.com if you would like to discuss your comments further. Kind regards, Barchester's feedback team.

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Review of
Barchester Chorleywood Beaumont Care Community
from J B (Son of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

We have been consistently impressed by the standard of care at Barchester Chorleywood Beaumont Care Community since our mother came to live here three years ago. The professionalism and compassion of the staff (and their continuity at the home) is wonderful and it is reassuring to see that our mother

feels well here. She particularly enjoys the food! The staff are responsive to any questions and concerns and as visitors, we are made to feel as included in the life of the home as we wish to be. Christmas celebrations this year were marvellous!

Reply from Razvan Nica, General Manager at Barchester Chorleywood Beaumont Care Community

Thank you for taking the time to write a review about the standards of care we have provided to your mother for the past three years. We are looking forward to seeing you again during visits to your mother. We pride ourselves in making a real difference in the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback.

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Review of
Barchester Chorleywood Beaumont Care Community
from H C (Son-in-law of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

The Christmas lunch was lovely - not just the food but also the decorations and the festive, friendly atmosphere and attitude of the staff. We're grateful that the staff worked on the holiday and made all of us feel welcome.

Reply from Razvan Nica, General Manager at Barchester Chorleywood Beaumont Care Community

Thank you for taking the time to write a review about the wonderful experience you had within our home during the festive period. We are looking forward to seeing you again. We pride ourselves in making a real difference in the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback.

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Review of
Barchester Chorleywood Beaumont Care Community
from J (Grandson of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Always a fantastic service. Brilliant staff and such a warm welcome every time. They look after my nan so well with care and lots of activities. Thank you for all you do. Merry Christmas to all the staff.

Reply from Razvan Nica, General Manager at Barchester Chorleywood Beaumont Care Community

Thank you so much for taking the time to write a review for our home, I am glad to hear that you're happy with the standards of our home and your nan enjoys staying with us. I will share this kind words with our staff and looking forward to seeing you in our home.

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Review of
Barchester Chorleywood Beaumont Care Community
from D S (Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

There is always such a dedicated team that will go above and beyond anything you would expect. Every time you arrive they are always organising and doing something for the residents. Amazing loved, looked after, caring, always exceeding expectations. Good food, clean and happy.

Reply from Razvan Nica, General Manager at Barchester Chorleywood Beaumont Care Community

Thank you for your kind words and for taking the time to review us. The team are happy to hear that you are pleased with service provided. We are always strive to provide the best quality care possible and will continue to do so.

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Review of
Barchester Chorleywood Beaumont Care Community
from Mylo M (Relative of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Always bright, clean and full of smiling staff. The home is spacious, really well laid out and still cosy. I've often visited when someone is in leading a singing session. Wonderful! The staff all go above and beyond to make residents comfortable. They are so friendly and chatty. I would recommend this

place to everyone!

Reply from Razvan Nica, General Manager at Barchester Chorleywood Beaumont Care Community

Thank you for your kind words and for taking the time to complete this review. I will pass these comments to the team who will be delighted that hard work and dedication have been recognised. Looking forward to seeing you on our next community choir session as per your previous visits.

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Review of
Barchester Chorleywood Beaumont Care Community
from R H (Granddaughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

I cannot express how grateful I am to the staff here. They look after my grandfather with the utmost respect, care and kindness. Moving from his home was daunting and now he feels so settled and safe. The gardens are beautifully kept, he watches the trees change from his room window. They also have

so many activities and events. Quizzes, visits from therapy animals, crafting, concerts! This keeps him feeling curious and keeps life interesting and fun. Thank you!

Reply from Razvan Nica, General Manager at Barchester Chorleywood Beaumont Care Community

Thank you for your kind words and for taking the time to complete this review. I am happy to hear that your grandfather is receiving excellent care. I will pass this comments to the team who will be delighted that hard work and dedication have been recognised. At Chorleywood Beaumont, we always strive to provide the best quality care possible and will continue to do so.

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Review of
Barchester Chorleywood Beaumont Care Community
from T S (Son of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

The grounds are lovely and they have good outdoor seating areas. The team is very welcoming and friendly. There is a good standard of care. Our parents have been very happy here for two years. We would recommend to anyone who is looking for a good care home. The hospitality team are particularly fantastic.

Reply from Razvan Nica, General Manager at Barchester Chorleywood Beaumont Care Community

Thank you for your kind words and for taking the time to write this review. I am glad to hear that parents are happy with the care provided for the past two years. At Chorleywood Beaumont, we provide person-centred care and will continue to deliver excellent care to our residents. We will pass your comments on to the team who will be delighted their hard work and dedication have been recognised.

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Review of
Barchester Chorleywood Beaumont Care Community
from S S (Grandson of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

I had a great time visiting my grandparents on Boxing Day. The building and grounds are nice and the people are lovely! My grandparents seem happy here which is the main thing. It's also easy to access which is a bonus.

Reply from Razvan Nica, General Manager at Barchester Chorleywood Beaumont Care Community

Thank you for your kind words and for taking the time to write this review. I am happy to hear that you had a great time while visiting your grandparents and they are happy with standard of care provided. At Chorleywood Beaumont, we provide person-centred care and will continue to deliver excellent care to our residents. We will pass your comments on to the team who will be delighted their hard work and dedication have been recognised.

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Review of
Barchester Chorleywood Beaumont Care Community
from Sue S (Daughter of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

The team is very welcoming and friendly. There is a good standard of care. Our parents have been very happy here for two years. We would recommend to anyone who is looking for a good care home. The hospitality team are particularly fantastic.

Reply from Razvan Nica, General Manager at Barchester Chorleywood Beaumont Care Community

Thank you for your kind words and for taking the time to write this review. I am glad to hear that your parents are happy with the standards of care. At Chorleywood Beaumont, we provide person-centred care and will continue to deliver excellent care to our residents. We will pass your comments on to the team who will be delighted that their hard work and dedication have been recognised.

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Review of
Barchester Chorleywood Beaumont Care Community
from John J (Son of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

The level of competence and friendliness shown by staff members is a joy for my wife and I.
My mother-in-law resides in the Chorleywood home and finds the staff a joy to have for her care.
Today we had our Christmas dinner with her in the home restaurant and the friendliness, humour and competence

of all those serving us was on a par with many top restaurants.
We are blessed to have them care for our relatives.
Kind regards.

Reply from Razvan Nica, General Manager at Barchester Chorleywood Beaumont Care Community

Thank you for your kind words and for taking the time to write this review. At Chorleywood Beaumont, we provide person-centred care and will continue to deliver excellent care to our residents. I will pass your comments on to the team who will be delighted that their hard work and dedication have been recognised.

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Review of
Barchester Chorleywood Beaumont Care Community
from Simon T (Son-in-law of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

What a wonderful Christmas experience for all the residents. The staff could not do more for everyone at Chorleywood Beaumont. They are happy and kind and supportive to all residents and families. Thank you all.

Reply from Razvan Nica, General Manager at Barchester Chorleywood Beaumont Care Community

Thank you for taking the time to write a review about the wonderful experience you had within our home. We pride ourselves in making a real difference in the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback.

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Review of
Barchester Bushey House Beaumont
from L D (Daughter of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

We had teething problems in the beginning that were dealt with in a very professional, caring way. So happy that my mum likes staying at Barchester Bushey House Beaumont. We see lots of smiles from staff and have noticed how attentive and caring they are to residents and families. Thank you so much.

Reply from Mary Bague, General Manager at Barchester Bushey House Beaumont

Thank you for taking your time to provide a five-star review. We are delighted to hear that any concerns were dealt with in a caring and professional manner. We value your opinions and we always strive to provide the best care and services. I am also glad that you have noticed that staff always work with a smile.

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Care Homes Owned by Barchester Healthcare Ltd in Hertfordshire

Barchester Healthcare Ltd Locations in Hertfordshire (5)

Barchester Healthcare Ltd Reviews in Hertfordshire (269)

Barchester Iris Court

Barchester Iris Court

Barchester Bushey House Beaumont

Barchester Chorleywood Beaumont Care Community

Barchester Iris Court

Barchester Chorleywood Beaumont Care Community

Barchester Bushey House Beaumont

Barchester Chorleywood Beaumont Care Community

Barchester Chorleywood Beaumont Care Community

Barchester Chorleywood Beaumont Care Community

Barchester Chorleywood Beaumont Care Community

Barchester Chorleywood Beaumont Care Community

Barchester Chorleywood Beaumont Care Community

Barchester Chorleywood Beaumont Care Community

Barchester Chorleywood Beaumont Care Community

Barchester Chorleywood Beaumont Care Community

Barchester Chorleywood Beaumont Care Community

Barchester Chorleywood Beaumont Care Community

Barchester Chorleywood Beaumont Care Community

Barchester Bushey House Beaumont

Awards / Recognitions (14)

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