Barchester Healthcare Ltd in Lancashire | 6 Care Homes

Review of
Barchester Laurel Bank Care Home
from Jenn B (Friend of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience

I just listened to the radio and heard about the celebrations for a 103 year old lady, and honestly, I hope whenever this day is thought about or spoken about, it's with nothing but pride. Laurel Bank & everyone that helped need to be just so proud of the work they put in and how they make a place for

residents to continue living their lives. I always say Laurel Bank is made of magic but I think this is a reminder to all, that magic is made at Laurel Bank. A place where despite the age, dreams still can come true. People would be lucky to have family or friends stay here. It really is so wonderful with great management, great staff & lovely residents!

Reply from Lyndsay Scott, General Manager at Barchester Laurel Bank Care Home

Thank you so much for your kind words, it is always a pleasure and an honour to be able to spend these special moments with our Residents and make their time in Laurel Bank a positive experience.

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Review of
Barchester Dovedale Court Care Home
from Ian S (Son of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Quite superb!

My Dad has been a resident at Dovedale Court for the past four years. It is such a fantastic place with the most caring and attentive staff.

The facilities are great with lovely gardens, rooms and communal areas.

The staff are amazingly professional but also loving and caring.

They look after the residents with dignity and compassion.

The activities are frequent and varied, with parties, singers, animals and trips a plenty. When they identify a particular passion, they try to fill it, taking residents, bowling or to bike events or gardens.

Dad has unfortunately had to move to a nursing home due to increased needs and the team helped find and vet a place, helped negotiate a room and have visited him at his new home.

We simply could not have managed the past four years without them.

All the staff have been superb and it feels unfair to single any of them out but three members of staff deserve particular mention.

Thank you so much for all you have done x

Reply from George Appleton-Carroll, General Manager at Barchester Dovedale Court Care Home

Thank you Ian for your lovely feedback, I am pleased that we were able to support Dad during his stay with us here at Dovedale he will certainly be missed at the home. I will ensure that the feedback is given to the staff.

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Review of
Barchester Sherwood Court Care Home
from Ian S (Son of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

My Dad had been a resident at another local Barchester home but after a fall needed a great level of care.

We were recommended to see Sherwood Court and fell in love at first sight. We felt an immediate rapport and the Manager took considerable effort to find Dad a room.

Despite being 97, he

has settled in amazingly well and been made to feel very welcome. The staff have been exceedingly attentive and welcoming to him and us. The level of care is superb.

The facilities and grounds are really well maintained and the staff take huge pride in their roles.

When we arrived, Dad hadn't eaten for 2 weeks and has taken to the food immediately.

Friendly, attentive, skilled and loving. What more could I say !

Reply from Elizabeth Brotherton, General Manager at Barchester Sherwood Court Care Home

Thank you for taking the time to provide your feedback, I'm glad that everything went smoothly eventually. The team work really hard to help families settle in and appreciate how hard a time this can be.

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Review of
Barchester Laurel Bank Care Home
from M D (Respite Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

A lovely home,
Standard of care good
Staff friendly and helpful in every way.
Very pleasant surroundings.
The caring for my husband was extremely good plenty of activities to keep him occupied, meals were fantastic plenty to choose from.
Cleanliness superb, all in all his stay was successful and

interaction was encouraged.
Thank you to all the nurses carers and staff
For making his stay a pleasant one.

Reply from Lyndsay Scott, General Manager at Barchester Laurel Bank Care Home

Thank you so much for your kind words, your husband was a pleasure to care for and we look forward to seeing you both in the future

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Review of
Barchester Sherwood Court Care Home
from H M (Relative of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

My relative has been a Dementia resident at Sherwood Court for over two years, so I am in a good position to tell you all about it - I spend a lot of time there.
In one word It is ''OUTSTANDING'' on every level - It is so humbling to see what challenges all the staff deal with on a daily basis and

how they support one another when times can be tough, it is clear it is not just a job for them, it is one big hardworking family that love what they do.
No two residents are the same, they all have differing needs.
Unless like us you have to use this service for a loved one you cannot and will never appreciate what a tremendously hard job ''ALL'' the staff do. ''Everyone'' has an important role to play - Chef, Admin, Caring/Nursing, Cleaners, DIY, Manager etc
To see the happy faces, the fun and enjoyment from all the residents that are clearly ''so well cared for'' this in itself is the best recommendation - Hold your heads up and be very proud! Thank you and Well Done to the Manager

Reply from Elizabeth Brotherton, General Manager at Barchester Sherwood Court Care Home

Thank you so much for taking the time to write such a lovely review. The team work incredibly hard to make the home a happy place and having family and friends support us is essential. I will share your comments with the team

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Review of
Barchester Glenroyd
from C M (Sister of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

My brother has been in Glenroyd nursing home, Blackpool since July 2019. He is disabled after a massive stroke in 2015 and he cannot speak. He has had the best of care and affection from all staff. He has been treated with love and consideration re. his disability. All patients are included, where possible

in all activities within the home. The activities and thought put in to all occasions is excellent. Recommended on all levels.

Reply from Yvonne Hand, General Manager at Barchester Glenroyd

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Sherwood Court Care Home
from Mick R (Son of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

After loosing Dad it became obvious to my sister and I that Mum needed 24/7 dementia care. We were supported all the way by friendly staff during the harrowing experience of having to place Mum into care. All concerns and fears were quickly alleviated as mum settled in to her new surroundings very quickly.

Special mention must go to the activities coordinators for providing the stimulation Mum needs. Mum has visitors most days where we can take her for coffee and cake in the plush surroundings of the cafe.

Reply from Elizabeth Brotherton, General Manager at Barchester Sherwood Court Care Home

Thank you for the lovely comments, our staff work hard to ensure the life enrichment activities provided are enjoyed by all our residents.

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Review of
Barchester Laurel Bank Care Home
from J F (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

Laurel Bank has been exceptional in caring for my mum following an emergency short-term stay due to a fall. It quickly became clear she needed permanent care, and the manager and deputy manager made the transition seamless, ensuring all her needs were met. The administrator handled the administration

efficiently, making the process stress-free. The entire team-nursing, care, and housekeeping-provides outstanding, attentive support. Special thanks to the Pink Ladies, whose fantastic activities have truly lifted my mum's spirits. We're so grateful for the kindness and dedication of everyone at Laurel Bank!

Reply from Lyndsay Scott, General Manager at Barchester Laurel Bank Care Home

Thank you so much for your kind words, the care and welfare of your Mum is very important to myself and the entire Team at Laurel Bank. It is both an honour and a pleasure to be allowed to look after your Mum at this time.

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Review of
Barchester Sutton Grange Care Home
from E H (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Mum stayed at sutton grange for respite following a hospital stay, she found it to be very comfortable, the staff are lovely, it is a very good. Home from home! Great food choices, plenty of activities to get involved in, mum had fun.

Reply from Francesca Lally, General Manager at Barchester Sutton Grange Care Home

Thank you for your kind words .At Sutton Grange we always strive to make any stay with us memorable and it was a pleasure looking after your Mum.I will feedback to the team as any feedback deserves to be shared as we are very much a team effort.Thank you once again

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Review of
Barchester Sherwood Court Care Home
from K B (Wife of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My husband has been in Sherwood Court for over a year now and I am very happy with his care. The staff treat him (and me) like family and I find this very comforting. All the staff know him (and me) by name and again this is very reassuring. The coffee shop and reception area are really welcoming and

have the best cake.The musical entertainment is his favourite activity and he actually sings along.It has taken a while but I think my husband has finally settled and I can leave each day confident that he has the best care and understanding .
Thank you for making my life a little easier.

Reply from Elizabeth Brotherton, General Manager at Barchester Sherwood Court Care Home

Thank you for the lovely review, you and your husband are a much loved part of the Sherwood family.

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Review of
Barchester Sherwood Lodge Care Home
from Sharon D (Daughter of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Always so good, Dad loves every moment - food, entertainment, he loves all of the staff. It's is second home to enjoy.

Reply from Tracy Caterall, GM at Barchester Sherwood Lodge Care Home

Thank you for your kind words and review. As a home we love seeing Dad return regularly for his little holiday as he calls it.

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Review of
Barchester Glenroyd
from R E (Niece of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience

My auntie hasn't been here very long, she came here for 1 day before going back to hospital, and came back here on the 29th of January on end of life care. The home is absolutely lovely and my auntie would've loved it if she was able to experience it. The staff have been nothing short of amazing, caring

for both my auntie and all of our family, who have been sat up there with her since she came in, offered sandwiches at lunchtimes, offered meals at both breakfast and dinner and even made a birthday cake for my auntie's daughter. It has honestly been amazing to feel so welcomed by all the staff. But as for the care for my auntie, we couldn't thank the staff enough for always making sure she is comfortable and content for when the time comes and thank you for allowing all of us to be with her every minute of every day. So from all of the family, we thank you from the bottom of our hearts for everything you've done for her.

Reply from Yvonne Hand, General Manager at Barchester Glenroyd

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Dovedale Court Care Home
from A L (Wife of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been at Dovedale Court for almost two years now, and we are extremely happy with the care he receives. Most importantly, my husband is very happy and settled! Not only the care and respect the staff show my husband, but also my whole family, is above and beyond. Angels - every one of

them. Thank you from the bottom of my heart.

Reply from George Appleton-Carroll, General Manager at Barchester Dovedale Court Care Home

Thank you so much for your kind words. I will ensure these are fed back to the team. We are so pleased that you are comfortable with your husband being here with us at Dovedale and that he remains happy and settled.

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Review of
Barchester Dovedale Court Care Home
from Amy G (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

The home is exceptional; all the staff are a second family.
The care Dad receives is such that our peace of mind is kept sound - we know Dad is safe and loved.

Reply from George Appleton-Carroll, acting General Manager at Barchester Dovedale Court Care Home

Thank you so much for your kind words, we are so happy that that Dad being here with us at Dovedale gives you peace of mind.

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Review of
Barchester Glenroyd
from S B (Sister of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

At a very difficult time for our family, we received a warm, caring and compassionate welcome by all staff members. We had several days there whilst we visited our family member on end of life care and the courtesy, information and respect we received from nursing staff was greatly appreciated. We were

surprised to receive the generosity of the home in regular high quality refreshments that kept us going at a difficult time.

Reply from Yvonne Hand, General Manager at Barchester Glenroyd

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Sherwood Lodge Care Home
from J H (Daughter of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

Staff are friendly and brilliant with some very challenging residents. They are all very patient in any circumstances. Food good and plentiful, welcoming to visitors.

Reply from Tracy Catterall, GM at Barchester Sherwood Lodge Care Home

Thank you so much for your kind words and taking the time to leave a review, I will pass this on to all the staff.

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Review of
Barchester Sutton Grange Care Home
from Ellen H (Wife of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

We spent a lot of time looking for a nursing home for my husband, who has Alzheimer's and Parkinson's, and it just felt right in Barchester Sutton Grange Care Home. We visited another Barchester home which was also great but the wrong level for us. Sutton Grange is purpose-built so feels really spacious,

both in the communal areas and in the private areas. The rooms are en suite and a really good size.
The staff are brilliant, so friendly and caring, both with the family and with the residents, and are really responsive.
The food seems to be lovely, they serve it around dining tables with others and staff members at the tables. My husband is eating better than for years. The activities are numerous and varied and my husband seems to take part, I have photos of him singing, dancing, making mince pies.
My only reservation is the same as I hear about every home and that's clothing, he is often in someone else's clothes but as the care is so fabulous, I'm just getting used to the wrong clothes.

Reply from Francesca Lally, General Manager at Barchester Sutton Grange Care Home

Thank you for such a lovely review. I will make sure that this feedback is shared and put in our staff communication folder for staff to read. He is a real gentleman and a pleasure to look after. I received a Happy New Year off him with a smile today and that made my day! He does seem really content and I will speak to staff regarding the laundry issue as not ideal and can be improved. I will reiterate to the chef your praise too. I value both positive and negative feedback so that we can make it a more perfect experience here at Sutton Grange. Thanks again and please feel free to come and see me as my door is always open.

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Review of
Barchester Laurel Bank Care Home
from M B (Friend of Resident) published on 31 December 2024

Submitted via Website • Report

Overall Experience

The home has such a wonderful, homely and caring feel as soon as you walk in the building. The care and kindness shown in so many ways, from reception area, laundry, kitchen and care/nursing staff, they all work so hard to ensure that residents are as happy, content and looked after as can be. Thank

you all sincerely.

Reply from Lyndsay Scott, General Manager at Barchester Laurel Bank Care Home

Thank you so much for your kind words. We pride ourselves in the care we deliver at Laurel Bank and are very pleased that the Entire Team take pride in the care we deliver.

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Review of
Barchester Laurel Bank Care Home
from Anne K (Daughter of Resident) published on 24 December 2024

Submitted via Website • Report

Overall Experience

Our mum's care at Barchester Laurel Bank Care Home was outstanding, she was treated with respect, such amazing care, understanding and real friendship.
Every time I visited which was most days when I was in Lancaster, there was such a happy vibe, the staff are second to none and went out of their

way to make Mum's life happy, she always had a good laugh and funny stories to tell.
Mum's food was excellent and was given many options if she was not feeling like eating from the menu.
I cannot thank the amazing staff at Laural Bank enough. You are a credit to Barchester.
Thank you from the bottom of my heart.

Reply from Lyndsay Scott, General Manager at Barchester Laurel Bank Care Home

Thank you, Anne, for letting us know how we are doing at Laurel Bank Care Home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We are very grateful for all of your kind words, I will pass your feedback on to the team.

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Review of
Barchester Sherwood Court Care Home
from O W (Grandson of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My grandad is a resident at Barchester Sherwood Court Care Home and I cannot fault the staff or care. The staff are very respectful and care for the residents as if they are their own. The manager is very approachable and cares about all her residents. I would recommend Sherwood Court to anyone who

is looking for compassionate care for their loved one.

Reply from Elizabeth Brotherton, General Manager at Barchester Sherwood Court Care Home

Thank you for taking the time to review our service and the lovely comments. I will share them with the team.

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Care Homes Owned by Barchester Healthcare Ltd in Lancashire

Barchester Healthcare Ltd Locations in Lancashire (6)

Barchester Healthcare Ltd Reviews in Lancashire (408)

Barchester Laurel Bank Care Home

Barchester Dovedale Court Care Home

Barchester Sherwood Court Care Home

Barchester Laurel Bank Care Home

Barchester Sherwood Court Care Home

Barchester Glenroyd

Barchester Sherwood Court Care Home

Barchester Laurel Bank Care Home

Barchester Sutton Grange Care Home

Barchester Sherwood Court Care Home

Barchester Sherwood Lodge Care Home

Barchester Glenroyd

Barchester Dovedale Court Care Home

Barchester Dovedale Court Care Home

Barchester Glenroyd

Barchester Sherwood Lodge Care Home

Barchester Sutton Grange Care Home

Barchester Laurel Bank Care Home

Barchester Laurel Bank Care Home

Barchester Sherwood Court Care Home

Awards / Recognitions (14)

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