Barchester Healthcare Ltd in Lancashire | 6 Care Homes

Review of
Barchester Sherwood Court Care Home
from H M (Relative of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

My relative has been a Dementia resident at Sherwood Court for over two years, so I am in a good position to tell you all about it - I spend a lot of time there.
In one word It is ''OUTSTANDING'' on every level - It is so humbling to see what challenges all the staff deal with on a daily basis and

how they support one another when times can be tough, it is clear it is not just a job for them, it is one big hardworking family that love what they do.
No two residents are the same, they all have differing needs.
Unless like us you have to use this service for a loved one you cannot and will never appreciate what a tremendously hard job ''ALL'' the staff do. ''Everyone'' has an important role to play - Chef, Admin, Caring/Nursing, Cleaners, DIY, Manager etc
To see the happy faces, the fun and enjoyment from all the residents that are clearly ''so well cared for'' this in itself is the best recommendation - Hold your heads up and be very proud! Thank you and Well Done to the Manager

Reply from Elizabeth Brotherton, General Manager at Barchester Sherwood Court Care Home

Thank you so much for taking the time to write such a lovely review. The team work incredibly hard to make the home a happy place and having family and friends support us is essential. I will share your comments with the team

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Review of
Barchester Glenroyd
from C M (Sister of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

My brother has been in Glenroyd nursing home, Blackpool since July 2019. He is disabled after a massive stroke in 2015 and he cannot speak. He has had the best of care and affection from all staff. He has been treated with love and consideration re. his disability. All patients are included, where possible

in all activities within the home. The activities and thought put in to all occasions is excellent. Recommended on all levels.

Reply from Yvonne Hand, General Manager at Barchester Glenroyd

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Sherwood Court Care Home
from Mick R (Son of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

After loosing Dad it became obvious to my sister and I that Mum needed 24/7 dementia care. We were supported all the way by friendly staff during the harrowing experience of having to place Mum into care. All concerns and fears were quickly alleviated as mum settled in to her new surroundings very quickly.

Special mention must go to the activities coordinators for providing the stimulation Mum needs. Mum has visitors most days where we can take her for coffee and cake in the plush surroundings of the cafe.

Reply from Elizabeth Brotherton, General Manager at Barchester Sherwood Court Care Home

Thank you for the lovely comments, our staff work hard to ensure the life enrichment activities provided are enjoyed by all our residents.

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Review of
Barchester Laurel Bank Care Home
from J F (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

Laurel Bank has been exceptional in caring for my mum following an emergency short-term stay due to a fall. It quickly became clear she needed permanent care, and the manager and deputy manager made the transition seamless, ensuring all her needs were met. The administrator handled the administration

efficiently, making the process stress-free. The entire team-nursing, care, and housekeeping-provides outstanding, attentive support. Special thanks to the Pink Ladies, whose fantastic activities have truly lifted my mum's spirits. We're so grateful for the kindness and dedication of everyone at Laurel Bank!

Reply from Lyndsay Scott, General Manager at Barchester Laurel Bank Care Home

Thank you so much for your kind words, the care and welfare of your Mum is very important to myself and the entire Team at Laurel Bank. It is both an honour and a pleasure to be allowed to look after your Mum at this time.

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Review of
Barchester Sutton Grange Care Home
from E H (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Mum stayed at sutton grange for respite following a hospital stay, she found it to be very comfortable, the staff are lovely, it is a very good. Home from home! Great food choices, plenty of activities to get involved in, mum had fun.

Reply from Francesca Lally, General Manager at Barchester Sutton Grange Care Home

Thank you for your kind words .At Sutton Grange we always strive to make any stay with us memorable and it was a pleasure looking after your Mum.I will feedback to the team as any feedback deserves to be shared as we are very much a team effort.Thank you once again

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Review of
Barchester Sherwood Court Care Home
from K B (Wife of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My husband has been in Sherwood Court for over a year now and I am very happy with his care. The staff treat him (and me) like family and I find this very comforting. All the staff know him (and me) by name and again this is very reassuring. The coffee shop and reception area are really welcoming and

have the best cake.The musical entertainment is his favourite activity and he actually sings along.It has taken a while but I think my husband has finally settled and I can leave each day confident that he has the best care and understanding .
Thank you for making my life a little easier.

Reply from Elizabeth Brotherton, General Manager at Barchester Sherwood Court Care Home

Thank you for the lovely review, you and your husband are a much loved part of the Sherwood family.

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Review of
Barchester Sherwood Lodge Care Home
from Sharon D (Daughter of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Always so good, Dad loves every moment - food, entertainment, he loves all of the staff. It's is second home to enjoy.

Reply from Tracy Caterall, GM at Barchester Sherwood Lodge Care Home

Thank you for your kind words and review. As a home we love seeing Dad return regularly for his little holiday as he calls it.

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Review of
Barchester Glenroyd
from R E (Niece of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience

My auntie hasn't been here very long, she came here for 1 day before going back to hospital, and came back here on the 29th of January on end of life care. The home is absolutely lovely and my auntie would've loved it if she was able to experience it. The staff have been nothing short of amazing, caring

for both my auntie and all of our family, who have been sat up there with her since she came in, offered sandwiches at lunchtimes, offered meals at both breakfast and dinner and even made a birthday cake for my auntie's daughter. It has honestly been amazing to feel so welcomed by all the staff. But as for the care for my auntie, we couldn't thank the staff enough for always making sure she is comfortable and content for when the time comes and thank you for allowing all of us to be with her every minute of every day. So from all of the family, we thank you from the bottom of our hearts for everything you've done for her.

Reply from Yvonne Hand, General Manager at Barchester Glenroyd

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Dovedale Court Care Home
from A L (Wife of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been at Dovedale Court for almost two years now, and we are extremely happy with the care he receives. Most importantly, my husband is very happy and settled! Not only the care and respect the staff show my husband, but also my whole family, is above and beyond. Angels - every one of

them. Thank you from the bottom of my heart.

Reply from George Appleton-Carroll, General Manager at Barchester Dovedale Court Care Home

Thank you so much for your kind words. I will ensure these are fed back to the team. We are so pleased that you are comfortable with your husband being here with us at Dovedale and that he remains happy and settled.

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Review of
Barchester Dovedale Court Care Home
from Amy G (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

The home is exceptional; all the staff are a second family.
The care Dad receives is such that our peace of mind is kept sound - we know Dad is safe and loved.

Reply from George Appleton-Carroll, acting General Manager at Barchester Dovedale Court Care Home

Thank you so much for your kind words, we are so happy that that Dad being here with us at Dovedale gives you peace of mind.

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Review of
Barchester Glenroyd
from S B (Sister of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

At a very difficult time for our family, we received a warm, caring and compassionate welcome by all staff members. We had several days there whilst we visited our family member on end of life care and the courtesy, information and respect we received from nursing staff was greatly appreciated. We were

surprised to receive the generosity of the home in regular high quality refreshments that kept us going at a difficult time.

Reply from Yvonne Hand, General Manager at Barchester Glenroyd

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Sherwood Lodge Care Home
from J H (Daughter of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

Staff are friendly and brilliant with some very challenging residents. They are all very patient in any circumstances. Food good and plentiful, welcoming to visitors.

Reply from Tracy Catterall, GM at Barchester Sherwood Lodge Care Home

Thank you so much for your kind words and taking the time to leave a review, I will pass this on to all the staff.

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Review of
Barchester Sutton Grange Care Home
from Ellen H (Wife of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

We spent a lot of time looking for a nursing home for my husband, who has Alzheimer's and Parkinson's, and it just felt right in Barchester Sutton Grange Care Home. We visited another Barchester home which was also great but the wrong level for us. Sutton Grange is purpose-built so feels really spacious,

both in the communal areas and in the private areas. The rooms are en suite and a really good size.
The staff are brilliant, so friendly and caring, both with the family and with the residents, and are really responsive.
The food seems to be lovely, they serve it around dining tables with others and staff members at the tables. My husband is eating better than for years. The activities are numerous and varied and my husband seems to take part, I have photos of him singing, dancing, making mince pies.
My only reservation is the same as I hear about every home and that's clothing, he is often in someone else's clothes but as the care is so fabulous, I'm just getting used to the wrong clothes.

Reply from Francesca Lally, General Manager at Barchester Sutton Grange Care Home

Thank you for such a lovely review. I will make sure that this feedback is shared and put in our staff communication folder for staff to read. He is a real gentleman and a pleasure to look after. I received a Happy New Year off him with a smile today and that made my day! He does seem really content and I will speak to staff regarding the laundry issue as not ideal and can be improved. I will reiterate to the chef your praise too. I value both positive and negative feedback so that we can make it a more perfect experience here at Sutton Grange. Thanks again and please feel free to come and see me as my door is always open.

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Review of
Barchester Laurel Bank Care Home
from M B (Friend of Resident) published on 31 December 2024

Submitted via Website • Report

Overall Experience

The home has such a wonderful, homely and caring feel as soon as you walk in the building. The care and kindness shown in so many ways, from reception area, laundry, kitchen and care/nursing staff, they all work so hard to ensure that residents are as happy, content and looked after as can be. Thank

you all sincerely.

Reply from Lyndsay Scott, General Manager at Barchester Laurel Bank Care Home

Thank you so much for your kind words. We pride ourselves in the care we deliver at Laurel Bank and are very pleased that the Entire Team take pride in the care we deliver.

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Review of
Barchester Laurel Bank Care Home
from Anne K (Daughter of Resident) published on 24 December 2024

Submitted via Website • Report

Overall Experience

Our mum's care at Barchester Laurel Bank Care Home was outstanding, she was treated with respect, such amazing care, understanding and real friendship.
Every time I visited which was most days when I was in Lancaster, there was such a happy vibe, the staff are second to none and went out of their

way to make Mum's life happy, she always had a good laugh and funny stories to tell.
Mum's food was excellent and was given many options if she was not feeling like eating from the menu.
I cannot thank the amazing staff at Laural Bank enough. You are a credit to Barchester.
Thank you from the bottom of my heart.

Reply from Lyndsay Scott, General Manager at Barchester Laurel Bank Care Home

Thank you, Anne, for letting us know how we are doing at Laurel Bank Care Home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We are very grateful for all of your kind words, I will pass your feedback on to the team.

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Review of
Barchester Sherwood Court Care Home
from O W (Grandson of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My grandad is a resident at Barchester Sherwood Court Care Home and I cannot fault the staff or care. The staff are very respectful and care for the residents as if they are their own. The manager is very approachable and cares about all her residents. I would recommend Sherwood Court to anyone who

is looking for compassionate care for their loved one.

Reply from Elizabeth Brotherton, General Manager at Barchester Sherwood Court Care Home

Thank you for taking the time to review our service and the lovely comments. I will share them with the team.

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Review of
Barchester Glenroyd
from Mark B (Son of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience

Our mother had a bad experience at another care home and we wish we had found Barchester Glenroyd sooner.
She suffers from severe dementia so needs a high level of care. The level of professionalism is first-class but also consistent which is tantamount to not just the training but the type of staff

employed. The management are always friendly, helpful and approachable but the real stars are the carers who don't just provide care but genuinely seem to care. Always willing to go the extra mile for a resident. It sounds clichè but it's like an extended family who have also made my dad's daily visits wonderful, warm and enjoyable. Myself and my family cannot recommend this home highly enough. In fact, I struggle to find anything negative to say, possibly that you have to wait a bit longer than expected to get in, during busy periods. The biggest compliment you can pay Glenroyd is that you can go in anytime unannounced and it's the same friendly welcome, high standards, with superb activities/events.

Reply from Yvonne Hand, General Manager at Barchester Glenroyd

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Sutton Grange Care Home
from Nigel L (Son of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

After an illness, Dad was left in a frail state and was happy to go into residential care. From the start, staff were caring and thoughtful, cheerful and punctilious in looking after Dad. Dad's room is very pleasant and sunny. Cleanliness is very good, as is the decor. The dining room, food, table layout

are of hotel standard. Dad is very complimentary about the food, staff... all of it. The unit is small (twenty residents) which allows individual care. This is, by far, the best home I visited and is excellent value.

Reply from Francesca Lally, General Manager at Barchester Sutton Grange Care Home

At Sutton Grange, we pride ourselves with giving high standards of care and can accommodate resident's individual needs. We understand and empathise that this can be a daunting decision to come into a care facility and we do do our best to make residents and their families feel part of our family at Sutton Grange. Thank you for your positive feedback and I will cascade to the team.

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Review of
Barchester Sutton Grange Care Home
from Alison C (Daughter of Resident) published on 7 October 2024

Submitted via Website • Report

Overall Experience

My parents recently stayed for a week's respite at Barchester Sutton Grange Care Home. My father struggles with mobility and my mother has dementia. The staff were wonderful and provided the care my parents needed. The care home is well-maintained and has a lovely garden. I would definitely recommend

Sutton Grange to anyone needing support and care in their later years.

Reply from Fran Lally, General Manager at Barchester Sutton Grange Care Home

Thank you for your kind comments about our care team. We appreciate you taking the time to leave feedback for Sutton Grange. We are so pleased your parents enjoyed their stay here with us and you were pleased with the quality of our care. We would welcome you back with open arms should you need us at any point in the future.

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Review of
Barchester Sherwood Lodge Care Home
from Patricia U (Wife of Resident) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience

All the staff were wonderful with my husband who was reluctant to go into care whilst I had a break being his only carer for the last four years. We visited for lunch after he had returned home and staff asked him how he was and enquired about his cat which made him happy and helps me if I have a break

in the future.

Reply from Tracy Lyons, GM at Barchester Sherwood Lodge Care Home

Thank you, Patricia, for your wonderful review and kind words. We are so pleased that your husband enjoyed his stay with us and that you both came back for a visit and your complimentary ploughman's lunch together. We hope to see you both again soon and give our love to Charlie the cat. Kind regards, Tracy.

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Care Homes Owned by Barchester Healthcare Ltd in Lancashire

Barchester Healthcare Ltd Locations in Lancashire (6)

Barchester Healthcare Ltd Reviews in Lancashire (404)

Barchester Sherwood Court Care Home

Barchester Glenroyd

Barchester Sherwood Court Care Home

Barchester Laurel Bank Care Home

Barchester Sutton Grange Care Home

Barchester Sherwood Court Care Home

Barchester Sherwood Lodge Care Home

Barchester Glenroyd

Barchester Dovedale Court Care Home

Barchester Dovedale Court Care Home

Barchester Glenroyd

Barchester Sherwood Lodge Care Home

Barchester Sutton Grange Care Home

Barchester Laurel Bank Care Home

Barchester Laurel Bank Care Home

Barchester Sherwood Court Care Home

Barchester Glenroyd

Barchester Sutton Grange Care Home

Barchester Sutton Grange Care Home

Barchester Sherwood Lodge Care Home

Awards / Recognitions (14)

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