Barchester Healthcare Ltd in Merseyside | 1 Care Home

Review of
Barchester Caldy Manor
from Jamie P (Son of Resident) published on 25 October 2024

Submitted via Website • Report

Overall Experience

I travel back and forth from New York to see my mother and every time, I am amazed by the care she is given. The management and staff at Barchester Caldy Manor genuinely care for Mum. They go out of their way to ensure her long-term comfort and care. I can't recommend Caldy Manor highly enough. My mum

is safe, comfortable and truly loved by all of the staff caring for her.
With huge thanks.

Reply from Hannah Roberts, General Manager at Barchester Caldy Manor

Thank you so much for your feedback! We truly appreciate it and we will make sure the team hear your wonderful comments. Honestly, it's a pleasure spending time with your mum. Thank you, Jamie.

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Review of
Barchester Caldy Manor
from S R (Grandson of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

When visiting Barchester Caldy Manor, I find the home and the staff welcoming. My grandma, who has been a resident for a few years now, has found herself somewhere she can live happily knowing she will be well cared for.
She even goes out on trips with other residents, including a recent trip down

the canals. I also remember seeing photos of her in Llandudno and Park Gate.
The team are great with her and her increasing needs. I wouldn't consider another home.

Reply from Hannah Roberts, General Manager at Barchester Caldy Manor

Thank you so much for taking the time to leave us a review, I am so pleased to hear about your experience at Caldy Manor and it will be my pleasure to share this with the team. Thank you.

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Review of
Barchester Caldy Manor
from H L (Daughter of Resident) published on 21 November 2023

Submitted via Website • Report

Overall Experience

I am so glad that my mother spent her last four years at Caldy Manor Care Home, this really is a special place - not only are the house and grounds wonderful to live in but the love and care from every member of staff was exceptional. The manager leads a fantastic team by example, showing real love

and respect for all of the residents. Every effort was made to make my mother feel at home and a valued member of the family and, despite her growing dementia, she regularly joined in with many activities and outings that added tremendously to her quality of life.
During the last few days of Mum's life, the care staff did everything possible to give support to the family and allow my mother to die with dignity in her final home. The manager herself joined in with shifts of sitting at Mum's bedside and kept us updated when we could not be there. Staff members even turned up to the funeral to pay their respects. I can't say a big enough 'Thank You' to all!

Reply from Hannah Roberts, Acting General Manager at Barchester Caldy Manor

Thank you so much for the feedback left, it truly was a pleasure looking after your mum and getting to know her, anytime you are around please drop in to see us. I'll pass the feedback onto the team, and we wish you and your lovely family well and hope you have a lovely Christmas.
Hannah

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Review of
Barchester Caldy Manor
from K S (Daughter of Resident) published on 22 September 2023

Submitted via Postal Card • Report

Overall Experience

My father received excellent care at Barchester Caldy Manor Care Home. All the staff were kind, attentive and efficient. They should be very proud of the service they provide. The room was warm and comfortable. Lovely gardens and places to walk.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Caldy Manor

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Caldy Manor
from C M (Daughter of Resident) published on 10 June 2023

Submitted via Website • Report

Overall Experience

My relative has been at Caldy Manor Care Home for a few years and always had super love and care. This year she was in hospital.
The Caldy Manor team, through this time, were absolutely exceptional with their care and support. They visited our relative when they had finished their shift, brought in

perfumes, photos and creams to make them comfortable. They sat and talked to our relative for hours.
The manager was an absolute rock for my brother and I, sending us messages of support, checking in on us and how we were coping, offering to bring us food, sit with our relative to give us time to sleep/shower, we felt like her number one priority. She was there with us every step of the way. We couldn't have gotten through it without her. The hospital said our relative wouldn't walk again but the manager didn't accept this - she has supported with care, arranging physio and now our relative is standing again. They never gave up on our relative and the care is above and beyond - truly exceptional.

Reply from Hannah Roberts, Acting General Manager at Barchester Caldy Manor

Thank you so much for your feedback, it is really lovely. Your mum is strong and resilient and the credit goes to her! I'll pass this on to the team, they will be deeply touched to read it, thank you.

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Review of
Barchester Caldy Manor
from Laura T (Friend of Resident) published on 18 April 2023

Submitted via Website • Report

Overall Experience

We recently attended the care home for a family day. We had the best time, the atmosphere was so happy, the residents were all included and the staff made sure no one was left out! The company that brought the animals for us all to look at where amazing and were fabulous with the residents.

Reply from Hannah Roberts, General Manager at Barchester Caldy Manor

Thank you so much for your review Laura, and I'm so glad you had a lovely time with your friend here in the home. I hope you come to many more events in the future! All the best. Hannah

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Review of
Barchester Caldy Manor
from Alan W (Son of Resident) published on 17 August 2022

Submitted via Postal Card • Report

Overall Experience

We have been very pleased with Caldy Manor since Mum moved in 30 months ago. Mum has become relaxed and far less anxious than previously. The staff and their care have been the primary reason for this. Not only are they attentive, but their time in the role makes for an ongoing, familiar environment.

Add to that the diverse and frequent range of activities, and it is easy to see why Mum has improved. We are very happy that Mum moved to Caldy Manor.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Caldy Manor

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Caldy Manor
from Su B (Daughter-in-law of Resident) published on 8 August 2022

Submitted via Website • Report

Overall Experience

My Father-in-Law has lived at Caldy Manor for seven years so we have got to know the colleagues there and the premises quite well with family visiting every couple of days. I have visited a number of care homes and Caldy Manor stands apart as having a beautiful environment, quality surroundings, food

choices and levels of cleanliness.
This is a beautiful old Manor House staffed with a full range of highly skilled and caring people. In summer the gardens are more accessible and are beautifully maintained.
The level of care - and clear love - that colleagues at Caldy Manor showed for my Father-in-Law was exceptional; he clearly had become part of their family and nothing he required was too much.
Thank you so much to everyone at Caldy Manor for making my Father-in-Law so comfortable and to feel so welcomed.

Reply from Hannah Roberts, General Manager at Barchester Caldy Manor

Thank you so much for taking the time to give such a lovely review. It is a pleasure looking after your father in law and getting to know all of you. I will feed this back to the team who will be so thankful. Thank you very much and we'll see you soon. Hannah Roberts GM

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Review of
Barchester Caldy Manor
from C R (Private Carer of Resident) published on 5 August 2022

Submitted via Website • Report

Overall Experience

Staff are always available to help. They know the residents well and are aware of their individual needs. They go above and beyond to make both residents and visitors feel welcome. The grounds are peaceful and the rooms have a homely feel.

Reply from Hannah Roberts, General Manager at Barchester Caldy Manor

Thank you very much for your review and I will feed it back to the team. Thank you for taking the time to complete a review for us, it was really kind of you.

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Review of
Barchester Caldy Manor
from T B (Friend of Resident) published on 23 June 2022

Submitted via Website • Report

Overall Experience

Caldy Manor is unlike many purpose-built care homes and doesn’t have a clinical feel. It is a lovely old Manor House set in a pretty garden with a terrace residents can sit out on. The welcome I received was warm and genuine. The staff were professional and caring and treated residents with kindness,

dignity and respect. The home feels like a family.

Reply from Hannah Roberts, General Manager at Barchester Caldy Manor

Thank you very much for your review. It is always lovely to receive feedback. I will share this with the team. Thank you.

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Review of
Barchester Caldy Manor
from Iain M (Son of Resident) published on 22 June 2022

Submitted via Website • Report

Overall Experience

My mother moved into Caldy Manor four months ago. Considering her circumstances, 90 with dementia, Mum settled into the home so quickly. From day one, I have been very impressed with the quality of care; all interactions I have seen between staff and residents have been incredibly friendly and supportive

– a very caring, professional and well-run home. The relatively smaller home, in terms of the number of residents, helps create a supportive family atmosphere. Considerable efforts are made to provide a range of events for the residents. The facilities, including lounge, bedroom, communal areas, dining room etc, are all maintained to a high standard, with a lovely area outside for drinks and/or walks in the garden. Moving an aged parent into a care home is never an easy decision, but I can honestly say moving Mum into Caldy Manor was the best decision we could have made, and we are extremely happy with the standard of care and attention. Thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Caldy Manor

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Caldy Manor
from S W (Daughter of Resident) published on 3 May 2022

Submitted via Website • Report

Overall Experience

It is eight months since my parents' arrival here. The staff supported them in their greatest wish to stay together till the end, when Mum passed away in February. The staff have always been kind, respectful and cheerful, trying hard to care for each person individually, whilst balancing this with

the needs of other residents. They have an intuitive sense as to just how much care will be accepted without irritating or aggravating residents. They try to encourage residents to get involved in group activities and outings, and to live as full and happy a life as possible but respect Dad when he chooses to be in his room. Staff do everything they can to facilitate family and friends visiting, for meals in and trips out. My family and I have talked often over the last few months with the manager and other staff, and are always made to feel valued, even when staff are busy. The manager is a very caring, perceptive, readily available, and she leads a fantastic team of people. Thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Caldy Manor

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Caldy Manor
from J M (Resident) published on 15 March 2022

Submitted via Postal Card • Report

Overall Experience

The service and attention I have received since my arrival has been of the highest quality. The care staff and managers are of the highest standard. I could not have expected better.
Your staff are without exception of the highest quality.
Thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Caldy Manor

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Caldy Manor
from L B (Daughter of Resident) published on 3 March 2022

Submitted via Website • Report

Overall Experience

My mother spent twelve months on Memory Lane. The staff kept her looking immaculate as they do all the residents. However, this home should not take dementia patients. My mother was unceremoniously told to leave between Christmas and New Year because the staff could not cope with her behaviour, but

they advertise dementia care. I think training is lacking especially de-escalation training. I was not allowed back in her room, staff bought bags and boxes out to the car park. This is no way to treat a 97-year-old lady. Memory lane needs increased staffing.

Reply from Hannah Roberts, General Manager at Barchester Caldy Manor

Thank you for taking the time to write your review. We appreciate your kind comments about the care afforded by our team, but we appreciate the time around mum moving care homes very difficult. As I had reassured you, as much as the team loved caring for mum, the difficult decision was made in her best interests. We are very sorry again you weren’t able to pack your belongings due to a Public Health closure at the time. If you’d like to discuss any of your concerns with me again, please don’t hesitate to get in touch, we are always on hand to support.

Kind Regards

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Review of
Barchester Caldy Manor
from J S (Daughter of Resident) published on 20 January 2022

Submitted via Postal Card • Report

Overall Experience

My 90-year-old father had respite care in Clady Manor. He was treated very well, with courtesy and respect. He enjoyed the food and the activities provided. The staff are friendly and fellow residents provided him with good companionship. He was happy and said all the staff did their best. The manager

is insightful, intuitive and makes every effort to treat all residents as individuals. She is a superb manager, kind and caring to relatives as well. Thank you

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Caldy Manor

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Caldy Manor
from J B (Wife of Resident) published on 3 December 2021

Submitted via Postal Card • Report

Overall Experience

The staff have treated me with kindness and concern, Similarly, my husband has been very well cared for and has enjoyed very good cooking. My thanks to all concerned during a stressful time.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Caldy Manor

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Caldy Manor
from Jan M (Daughter of Resident) published on 18 November 2021

Submitted via Website • Report

Overall Experience

A heartfelt thank you to the general manager and all the team at Caldy Manor. My Mum had 3 weeks of respite at Caldy in September and was so well cared for by everyone. All of the staff were so kind, patient and attentive towards her; I can’t thank them enough. I would fully recommend Caldy Manor.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Caldy Manor

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Caldy Manor
from Sue R (Daughter of Resident) published on 16 September 2021

Submitted via Website • Report

Overall Experience

Due to my Mum's mental incapacity from dementia, we had recently moved my Mum in to live with us after she had spent 16 months in another residential facility. However, when my Father-in-Law died we needed to use respite care; so having done a fair bit of research and based on our previous experience

with care facilities we chose Caldy Manor. From the initial enquiry the staff at Caldy Manor showed genuine care, kindness and expertise. Mum thoroughly enjoyed her stay albeit short and she was well looked after. I have no hesitation to highly recommend this facility for whatever needs your relative or family needs.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Caldy Manor

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Caldy Manor
from Jim B (Son of Resident) published on 24 August 2021

Submitted via Website • Report

Overall Experience

My father has now been living at Barchester Caldy Manor for over 5 years. He's very happy there are the staff are very attentive to his needs and wishes. We have been able to visit regularly despite covid due to the installation of a dedicated visitor pod. Whilst he jokes with us that it's a bit like

prison visiting it works really well giving privacy and a lack of background noise enabling him to hear us clearly.
There are plenty of activities for the residents to join in an outing in the minibus which he enjoys. The food is excellent and there's plenty of choice.

Reply from Hannah Roberts, General Manager at Barchester Caldy Manor

Thank you so much for your kind review, your Dad is very much part of our family here at Caldy and has enjoyed so much having all of his family visit so regularly through this period. We'll see you soon and thank you again, Jim, I will pass your lovely review onto the team!

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Review of
Barchester Caldy Manor
from Keith M (Son-in-law of Resident) published on 16 July 2021

Submitted via Website • Report

Overall Experience

My Mother-in-Law has been a resident in Caldy Manor for the past 12 months and the care and kindness shown to her by all the staff is excellent. The hard work and dedication of all the Caldy Manor team is second to none and they certainly go that extra mile to ensure that residents are comfortable and

well care for. My Mother-in-law is so happy at Caldy Manor and has made many friends and feels safe and is happy to now engage with people and join in with many of the interesting activities that the team members provide. She is a changed woman and her new home at Caldy manor has improved her overall well-being.

Reply from Hannah Roberts, General Manager at Barchester Caldy Manor

Thank you very much for sharing your experiences of your loved one's time here with us, she is a very special lady to us and it's been lovely being able to have visitors back in our homes again. I'll make sure your positive feedback goes to all the teams here, thank you so much for your kind words. Hannah

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Care Home Owned by Barchester Healthcare Ltd in Merseyside

Barchester Healthcare Ltd Locations in Merseyside (1)

Barchester Healthcare Ltd Reviews in Merseyside (66)

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Barchester Caldy Manor

Barchester Caldy Manor

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Barchester Caldy Manor

Barchester Caldy Manor

Barchester Caldy Manor

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Barchester Caldy Manor

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Barchester Caldy Manor

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