Barchester Healthcare Ltd in Midlothian | 2 Care Homes

Review of
Barchester Drummond Grange Care Home
from Tracy T (Sister of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

My sister has been a resident at this care home for years, receiving consistently poor care. Despite her dementia, she is aware and deserves dignity. Staff frequently fail to provide her allotted cigarettes, causing distress. Since the beginning, it has seemed they did not truly welcome her. Only a

few, like one staff member in particular, offer compassionate care. She has been in and out of the hospital, yet the home's communication has been inadequate. She now suffers from severe pneumonia, heart issues, acid imbalance, and carbon monoxide in her blood-issues that should have been identified earlier. My mother had to fight for grab rails, and conditions, including soiled pads left in her bathroom, are unacceptable. Nurses in the unit has been unhelpful, and the manager lacks leadership. Should she pass due to negligence, we will take further action. This facility operates more like a prison than a care home, and the care provided is unacceptable.

Reply from Feedback Team, The Feedback Team at Barchester Drummond Grange Care Home

Hi Tracy, thanks for leaving your review. We're sorry to read of your concerns with your sisters stay at our Drummond Grange care home, and would like to help. Please get in touch with our team at feedback@barchester.com so that we're able to support both you and your family further. Kind regards, Barchester's Customer Feedback Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Archview Lodge Care Home
from Susan J (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

I'm so pleased with all the staff at Barchester Archview Lodge Care Home, the care my dad gets is above and beyond. Myself and my mum have both been ill for
over a year now and don't get down to visit as often as we'd like to. I'm so grateful for all the support my dad has been given.

Reply from Sarah Thomson, GM at Barchester Archview Lodge Care Home

Thank you for this lovely review, Susan, we appreciate your feedback and are glad that you feel so confident in the care that Dad is receiving. I will ensure that this feedback gets passed to the team looking after him and wish you and your mum well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Drummond Grange Care Home
from Margaret M (Mother of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Pleasant staff, good food.
Physio staff exceptional.

Reply from Jane Longstaff, On behalf of Drummond Grange at Barchester Drummond Grange Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Drummond Grange Care Home
from A H (Friend of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

Barchester Drummond Grange Care Home is very friendly. My friend gets looked after really well. The place is very clean, the staff are really nice.

Reply from Jane Longstaff, On behalf of Drummond Grange at Barchester Drummond Grange Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Drummond Grange Care Home
from Dean W (Husband of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

Christmas day. The quality of food was amazing, piping how and great selection. 10/10. Also, the staff worked so hard.

Reply from Jane Longstaff, On behalf of Drummond Grange at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Drummond Grange Care Home
from Thomas J (Father of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

Come for Christmas dinner to spend time with my daughter. The food was so good and the staff were amazing.

Reply from Jane Longstaff, On behalf of Drummond Grange at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Archview Lodge Care Home
from M R (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Thank you so much to the manager and her team of dedicated staff. It's not easy settling an elderly person for a week of respite and everyone at Barchester Archview Lodge Care Home did an amazing job of looking after my mum. I know she was very well cared for and staff worked hard to reassure and calm

her.
I also know there was a whole team involved with caring for my mum and I'm really grateful but I'd particularly like to mention two nurses, in particular, as they both were so kind and helpful to me too!
It's not always an easy job looking after one elderly person - let alone many and manage relatives too.
Archview is a special place and I'm so glad we have found it.
Wishing all staff a happy Christmas!
Thank you!.

Reply from Kasia Cyrnal, administrator at Barchester Archview Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Archview Lodge Care Home
from R W (Sister of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

This placement for my sister has been such a positive experience, both for her as the service user and for our family. Staff are wonderful, caring and supportive. The range of activities available is great. Nursing staff are on the ball and we have no worries about the care given. The best care facility

in our area. Would recommend to any family requiring a care facility for a loved one.

Reply from Kasia Cyrnal, administrator at Barchester Archview Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Archview Lodge Care Home
from Eric H (Son of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

Staff at Barchester Archview Lodge Care Home are very good and very approachable for all your needs. Mum has been in there a year now and very settled. Took a while to settle in but loves it now. She loves the activities especially the quiz thanks to the Manager and all her team.

Reply from Jane Longstaff, On behalf of Archview Lodge at Barchester Archview Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Drummond Grange Care Home
from Karen T (Daughter-in-law of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

It was disappointing to arrive and see our mum badly positioned in her bed with the door open - her body uncovered and unable to move herself.
This is not "celebrating life" in any way!

Reply from Feedback Team, The Feedback Team at Barchester Drummond Grange Care Home

Thanks for taking the time to add a review. We're sorry to hear your feedback and understand the General Manager has tried to contact you to explore your concerns, as nothing was raised with the home during or after your visit. We recommend speaking with the manager of the home to discuss any concerns you have in the first instance if possible, however, if there's anything our team can help with, please reach out to us on feedback@barchester.com, Kind regards, Barchester's Customer Feedback Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Archview Lodge Care Home
from B C (Daughter of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been in the care of Barchester Archview Lodge Care Home since January 2023. The staff in the dementia unit are angels. They are caring, polite and professional and nothing is too much trouble. The quality of care is excellent and the standard of hygiene is extremely high. The food is of a

high quality and is delicious, Mum is always given a choice. The door is always open from the management team and any queries are dealt with immediately. I can not praise this home enough.

Reply from Jane Longstaff, On behalf of Archview Lodge at Barchester Archview Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Archview Lodge Care Home
from S C (Daughter of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

I would like to thank all the staff at Barchester Archview Lodge Care Home for the loving care and attention my mother received during her stay.
We always got a warm welcome from everyone when we went to visit.

Reply from Sarah Thomson, GM at Barchester Archview Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Archview Lodge Care Home
from Gail S (Daughter of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

I feel my mum receives excellent care at Barchester Archview Lodge Care Home. The staff are so kind, understanding and patient with all the residents. My mum appears very settled, clean and well fed. The staff are very approachable and I am very confident that they understand all of her needs whether

emotional or physical.

Reply from Sarah Thomson, GM at Barchester Archview Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Archview Lodge Care Home
from C B (Daughter of Resident) published on 25 November 2024

Submitted via Postal Card • Report

Overall Experience

Review of my mum went well, covering all aspects of her care. Her diet was covered and updates of how her food intake was going, it was encouraging to hear how she has settled into Barchester Archview Lodge Care Home in the last six months. I am happy with all her care needs, including from a nursing

point of view. It was good to hear she is settling in so well.

Reply from Jane Longstaff, On behalf of Archview Lodge at Barchester Archview Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Drummond Grange Care Home
from D M (Friend of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

Excellent but there needs to be a better ramp at main entrance which is easier for wheelchairs. Every time for the last year, I need to turn completely around to enter the building backwards.

Reply from Jane Longstaff, On behalf of Drummond Grange at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Drummond Grange Care Home
from Margaret B (Sister of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

I would like to thank the chef and his team for the catering which they did for my brother's birthday party. There was a lovely selection of savoury and sweet treats which were all fresh and tasty. The birthday cake was as delicious as it looked! Nothing was too much trouble.
Thank you very much, it

allowed us to focus on my brother and his guests.

Reply from Jane Longstaff, On behalf of Drummond Grange at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Drummond Grange Care Home
from Kate R (Friend of Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience

I cannot recommend Barchester Drummond Grange Care Home more highly. The care of the staff is so professional and organised. The staff are always very on the ball and very kind and uplifting. The ward is clean and spacious with individually designed rooms, out looking the garden. The dining room is

beautiful like a hotel and the food is excellent. Thank you so much for caring for my dear friend so well.

Reply from Jane Longstaff, On behalf of Drummond Grange at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Drummond Grange Care Home
from A D (Daughter of Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience

My overall experience as the daughter of a resident has been great so far. Staff are very friendly and always willing to help with any questions I may have. The activities are great as they try to include all residents.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Drummond Grange Care Home
from Walter M (Husband of Resident) published on 18 July 2024

Submitted via Postal Card • Report

Overall Experience

I just want to thank you for a wonderful day at Saturday's barbeque, the food and the entertainment were great.
The staff were all lovely and it was nice to meet their children and see them at play.
Some of the staff attending were on a day off, that's dedication for you; they are the "the salt

of the grain".

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Drummond Grange Care Home
from Stephanie B (Sister of Resident) published on 20 June 2024

Submitted via Postal Card • Report

Overall Experience

I love how the home has started taking my brother to football games that he has never been to before!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Barchester Healthcare Ltd in Midlothian

Barchester Healthcare Ltd Locations in Midlothian (2)

Barchester Healthcare Ltd Reviews in Midlothian (184)

Barchester Drummond Grange Care Home

Barchester Archview Lodge Care Home

Barchester Drummond Grange Care Home

Barchester Drummond Grange Care Home

Barchester Drummond Grange Care Home

Barchester Drummond Grange Care Home

Barchester Archview Lodge Care Home

Barchester Archview Lodge Care Home

Barchester Archview Lodge Care Home

Barchester Drummond Grange Care Home

Barchester Archview Lodge Care Home

Barchester Archview Lodge Care Home

Barchester Archview Lodge Care Home

Barchester Archview Lodge Care Home

Barchester Drummond Grange Care Home

Barchester Drummond Grange Care Home

Barchester Drummond Grange Care Home

Barchester Drummond Grange Care Home

Barchester Drummond Grange Care Home

Barchester Drummond Grange Care Home

Awards / Recognitions (14)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers