Barchester Healthcare Ltd in Norfolk | 6 Care Homes

Review of
Barchester Hickathrift House
from Sue A (Daughter of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience

My Mum was sent to Hickerthrift to recover from a fall when she broke her hip. I found Hickerthrift to be an absolutely amazing place, very modern, clean and fresh, and the staff are amazing, they are helpful, and very good at their jobs, the residents are their top priority. . My mum settled in well

and I have never seen her looking so well kept and happy for many years. Sadly she is not able to return home and care for herself so she is able to stay at Hickerthrift and I am absolutely over the moon that she is!! It's a fabulous place!

Reply from Paula Melerski, General Manager at Barchester Hickathrift House

Thank you so much for taking the time to leave us a review and your kind words about our care setting and care provision which I will cascade to the whole team. It is our pleasure caring for your mum at Hickathrift House.

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Review of
Barchester Hickathrift House
from C B (Granddaughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

We have been met with smiles and immense kindness at Hickathrift. Every person is always willing to help and take care of all needs. The smiles and cup of coffee are abundant and greatly appreciated. We are very happy to have such high quality of care.

Reply from Jane Longstaff, Divisional Sales & Marketing Manager, NE & Scotland at Barchester Hickathrift House

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Woodside House Care Home
from Ann L (Wife of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

In a few words, its a good as my second home. The staff are all wonderful.

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Review of
Barchester Ashfields Care Home
from Kevin G (Son of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

We looked at several care homes prior to choosing Ashfields, Overall the facilities, set up, and rooms are of a high level. The Staff were more than helpful and were the main reason for us to trust the care of my father with them, Dad has been with them for 3 months now and our initial worries have

abated. I would definitely recommend Ashfield care home to anyone in our situation,

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields, your feedback is very much appreciated

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Review of
Barchester Ashfields Care Home
from A K (Son of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

I would recommend the Barchester Ashfields Care Home based on my experience this year with the care of my father who suffers from dementia and is no longer mobile. The caring staff are kind and attentive and they are also well organised. The management team is supportive and helpful with responding

to my questions and keeping in contact with me. Although my father is not yet able to enjoy all of the activities on offer he was pleased to sit in with a music session (visiting musician) last week and get his hair cut at the salon within the care home. The home is clean and well appointed, and the food is also very good. Overall, I think that the care home staff are doing a great job with residents that need patience and understanding and I am pleased that my father is in their care.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. Your feedback is very much appreciated

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Review of
Barchester Warren Care Home
from Richard M (Son of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum was in The Warren for 12 months the last couple of months, largely bed-bound, and died peacefully in her room. She has been well cared for - with professionalism and real warmth. The facilities are excellent and care all might be hoped for. In her last days she was comfortable and at peace. Family

and visitors were always welcomed. Thank you.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for your feedback. It was our pleasure to look after Mum, as well as meeting you all. May I take this opportunity to wish you all well.

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Review of
Barchester Warren Care Home
from Sally S (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

The care that mum received in the final weeks of her life was outstanding. The senior care staff, in particular, went out of their way to ensure Mum's comfort and wellbeing. Medical assistance was sought at the appropriate time and their experience of working with people at the end of their life was

evident. They communicated with the family at every stage and showed compassion as well as offering practical advice. Thank you.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Many thanks for your feedback, this will be passed on to the team. It is lovely to know how compassionate the staff was towards Mum and it is brilliant to hear that you found the care outstanding. As a team, we work hard to incorporate the Barchester values in everything we do and we aim to deliver an excellent service at all times.

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Review of
Barchester Warren Care Home
from Alex W (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

One staff member in particular & the team organised a wonderful Mother's Day afternoon tea. It was a lovely celebration for the Mums in the home to share with their loved ones, the food was delicious and the entertainment really great too.
My Mother in Law has been a resident for a few years and her

needs have changed recently. All the carers look after her with respect, understanding and patience.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for leaving your feedback. It is great to hear that you enjoyed the celebrations on Mother's Day and that the care your loved one is receiving is meeting your expectations. We look forward to welcome you to the home again soon.

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Review of
Barchester Ritson Lodge
from Philip H (Son-in-law of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

Ritson Lodge continues to deliver a very high standard of care. The staff are friendly, caring and approachable. However gaps in staffing has led to a decline in activities offered to residents. The change in management has led to some positive changes and the very constructive Residents/Relatives meeting

has prompted some of these changes. It appears from residents comments that the food can be a bit hit and miss.

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Review of
Barchester Ritson Lodge
from P S (Son of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

We find the home modern and well facilities on site. The staff are very helpful, responsive to residents needs and local people helping from different areas. The home is well kept, clean and no smells. Given the age of most residents there has been some menu issues.

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Review of
Barchester Warren Care Home
from M W (Daughter of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

After a few weeks getting my mother settled in to a different way of life, she seems to be settling. The home is always warm, cosy & the staff are very kind & caring. Most days mum seems to like the food & the choice which is offered. The entertainment staff are amazing, my mother has enjoyed the variety

that is offered in a daily basis. Overall I feel the Warren is the right home for my mother.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you so much for taking the time to review The Warren Care Home. It is heart warming to hear your kind words, we will make sure your feedback will be passed on to the team. It is wonderful to be trusted as being the right home for your loved one.

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Review of
Barchester Woodside House Care Home
from Claire E (Daughter-in-law of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

Really kind. All of the staff were so sweet & Respectfull.
Thankyou!

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for your lovely review, I will share this with the staff.

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Review of
Barchester Hickathrift House
from Sue S (Daughter of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

From the 1st day my dad entered Hickathrift, the staff picked him up, got him walking, talking, and eating properly again. Their care, encouragement and love for him was exceptional.
The various events and activities provided were so varied that everybody would feel included, including the relatives.

Dad had a busier social life than I did!
We will always remember the birthday party they threw for him and the whole family, they are fond memories to us all.
We miss visiting and seeing the staff as, at first, they were strangers, but we left them as friends, and were touched when so many attended dads funeral.
We can't recommend Hickathrift House enough, and we will be forever grateful to them for giving us another year with our dad/grandad/great grandad/great great grandad, brother and uncle.
Hickathrift has a special place in our hearts, and always will

Reply from Paula Colman, General Manager at Barchester Hickathrift House

Hi , thank you so much for taking the time to leave a review and your kind works about Hickathrift and our staff which I will cascade to the whole team. It was our pleasure caring for your dad and getting to know you as a family. Kettle is always on if your passing , join us for a cuppa anytime

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Review of
Barchester Hethersett Hall
from M P (Son of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident now at Hethersett Hall for nearly 3 years and since she has been there I have no worries about her care or wellbeing. She never has a bad word to say about the staff who look after her.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.

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Review of
Barchester Hickathrift House
from Joy T (Daughter of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum was welcomed into her new home environment and settled quickly. On visiting her the following day she was full of praise for the staff and commented on the lovely food served. She has now been there a week and is pleased that she will be able to attend chapel this week, all organised by activities

coordinator. A big THANK YOU

Reply from Paula Melerski, General Manager at Barchester Hickathrift House

Thank you so much for taking the time to leave a review and your kind words which i will cascade to the team - It is our pleasure caring for your mum here at Hickathrift House.

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Review of
Barchester Ashfields Care Home
from Carolyn F (Daughter of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

I would like to highly rate all the staff at Ashfields. My Dad spent just under a year in their care. Everyone was excellent right up to the end. I always felt he was safe and well cared for. I always felt he was safe and well cared for. Staff were really good at informing me of anything and keeping

me up to date. They were really good and respectful when Dad sadly passed away. I will mis s visiting the home. Thankyou so much Ashfields for all your help and support.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for spending the time to review Ashfields we appreciate your lovely feedback

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Review of
Barchester Woodside House Care Home
from A S (Sister of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Woodside is a friendly, caring warm home led by an exceptional manager who encourages her team of carers, admin, activity staff, nursing staff to work together to provide the best possible care for residents.
When my brother first arrived he found it difficult to settle. But the whole team never gave

up on him, trying to find ways to engage him, working out the times of day when he needed more support.
Now he feels supported and enjoys being with his carer, often stopping them on the corridor to tell them he likes them.
He is involved in activities which are new to him. He is much calmer and settled. He loves to walk outside. When the warmer weather arrives he will be able to take more advantage of this.
I could not wish for a better place for my brother to live.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for such a lovely review, it is a pleasure to care for your brother and we are so happy we have been able to work together to help him settle into his new home. I will share your lovely feedback with the team.

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Review of
Barchester Hethersett Hall
from Sally M (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

My resident feels safe, secure, loved and is no longer lonely. They enjoy the food and social side of dining with others. Music is used in a lot of activities, which is great for involving most residents in their own unique way. Overall, my resident/relative is thriving.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.

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Review of
Barchester Hethersett Hall
from Ian R (Son of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been in Barchester Hethersett Hall Care Home since October 2024 in the dementia, garden house residency. She loves it! She thinks the meals are like a five-star hotel. She loves the interaction of all the very caring and respectful staff, the energetic and entertaining entertainment staff.

Maintenance is always helpful and assists with any jobs. The gardens are vast and beautiful, well-kept. So far I have been very impressed with the care provided by the manager and her caring team!

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.

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Review of
Barchester Ashfields Care Home
from Karen F (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

I'm extremely happy at the care my mum receives in Barchester Ashfields Care Home. The staff are lovely and very caring and meet Mum's needs with a smile. They are always there to discuss and queries you may have and nothing is too much trouble for them. A big plus for me is that Mum no longer feels

lonely. When in her own home, she forgot who she'd seen or talked to so felt very lonely. The company of others and the staff mean this is no longer an issue. I leave her knowing she is in good hands.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields, it is very much appreciated.

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Care Homes Owned by Barchester Healthcare Ltd in Norfolk

Barchester Healthcare Ltd Locations in Norfolk (6)

Barchester Healthcare Ltd Reviews in Norfolk (677)

Barchester Hickathrift House

Barchester Hickathrift House

Barchester Woodside House Care Home

Barchester Ashfields Care Home

Barchester Ashfields Care Home

Barchester Warren Care Home

Barchester Warren Care Home

Barchester Warren Care Home

Barchester Ritson Lodge

Barchester Ritson Lodge

Barchester Warren Care Home

Barchester Woodside House Care Home

Barchester Hickathrift House

Barchester Hethersett Hall

Barchester Hickathrift House

Barchester Ashfields Care Home

Barchester Woodside House Care Home

Barchester Hethersett Hall

Barchester Hethersett Hall

Barchester Ashfields Care Home

Awards / Recognitions (14)

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