Barchester Healthcare Ltd in Norfolk | 6 Care Homes

Review of
Barchester Hickathrift House
from Sue S (Daughter of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

From the 1st day my dad entered Hickathrift, the staff picked him up, got him walking, talking, and eating properly again. Their care, encouragement and love for him was exceptional.
The various events and activities provided were so varied that everybody would feel included, including the relatives.

Dad had a busier social life than I did!
We will always remember the birthday party they threw for him and the whole family, they are fond memories to us all.
We miss visiting and seeing the staff as, at first, they were strangers, but we left them as friends, and were touched when so many attended dads funeral.
We can't recommend Hickathrift House enough, and we will be forever grateful to them for giving us another year with our dad/grandad/great grandad/great great grandad, brother and uncle.
Hickathrift has a special place in our hearts, and always will

Reply from Paula Colman, General Manager at Barchester Hickathrift House

Hi , thank you so much for taking the time to leave a review and your kind works about Hickathrift and our staff which I will cascade to the whole team. It was our pleasure caring for your dad and getting to know you as a family. Kettle is always on if your passing , join us for a cuppa anytime

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Review of
Barchester Hethersett Hall
from M P (Son of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident now at Hethersett Hall for nearly 3 years and since she has been there I have no worries about her care or wellbeing. She never has a bad word to say about the staff who look after her.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.

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Review of
Barchester Hickathrift House
from Joy T (Daughter of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum was welcomed into her new home environment and settled quickly. On visiting her the following day she was full of praise for the staff and commented on the lovely food served. She has now been there a week and is pleased that she will be able to attend chapel this week, all organised by activities

coordinator. A big THANK YOU

Reply from Paula Melerski, General Manager at Barchester Hickathrift House

Thank you so much for taking the time to leave a review and your kind words which i will cascade to the team - It is our pleasure caring for your mum here at Hickathrift House.

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Review of
Barchester Ashfields Care Home
from Carolyn F (Daughter of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

I would like to highly rate all the staff at Ashfields. My Dad spent just under a year in their care. Everyone was excellent right up to the end. I always felt he was safe and well cared for. I always felt he was safe and well cared for. Staff were really good at informing me of anything and keeping

me up to date. They were really good and respectful when Dad sadly passed away. I will mis s visiting the home. Thankyou so much Ashfields for all your help and support.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for spending the time to review Ashfields we appreciate your lovely feedback

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Review of
Barchester Woodside House Care Home
from A S (Sister of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Woodside is a friendly, caring warm home led by an exceptional manager who encourages her team of carers, admin, activity staff, nursing staff to work together to provide the best possible care for residents.
When my brother first arrived he found it difficult to settle. But the whole team never gave

up on him, trying to find ways to engage him, working out the times of day when he needed more support.
Now he feels supported and enjoys being with his carer, often stopping them on the corridor to tell them he likes them.
He is involved in activities which are new to him. He is much calmer and settled. He loves to walk outside. When the warmer weather arrives he will be able to take more advantage of this.
I could not wish for a better place for my brother to live.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for such a lovely review, it is a pleasure to care for your brother and we are so happy we have been able to work together to help him settle into his new home. I will share your lovely feedback with the team.

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Review of
Barchester Hethersett Hall
from Sally M (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

My resident feels safe, secure, loved and is no longer lonely. They enjoy the food and social side of dining with others. Music is used in a lot of activities, which is great for involving most residents in their own unique way. Overall, my resident/relative is thriving.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.

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Review of
Barchester Hethersett Hall
from Ian R (Son of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been in Barchester Hethersett Hall Care Home since October 2024 in the dementia, garden house residency. She loves it! She thinks the meals are like a five-star hotel. She loves the interaction of all the very caring and respectful staff, the energetic and entertaining entertainment staff.

Maintenance is always helpful and assists with any jobs. The gardens are vast and beautiful, well-kept. So far I have been very impressed with the care provided by the manager and her caring team!

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.

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Review of
Barchester Ashfields Care Home
from Karen F (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

I'm extremely happy at the care my mum receives in Barchester Ashfields Care Home. The staff are lovely and very caring and meet Mum's needs with a smile. They are always there to discuss and queries you may have and nothing is too much trouble for them. A big plus for me is that Mum no longer feels

lonely. When in her own home, she forgot who she'd seen or talked to so felt very lonely. The company of others and the staff mean this is no longer an issue. I leave her knowing she is in good hands.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields, it is very much appreciated.

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Review of
Barchester Ashfields Care Home
from Patricia A (Wife of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

After a poor experience in another care home (two weeks), we moved my husband to Barchester Ashfields Care Home. We were thrilled from day one by the facilities, staff and extremely high level of care. Now, three months since my husband became a resident, we have been delighted by the high standards

in every part of his care. Staff go above and beyond expectations - the food/meals in beautifully presented restaurant are superb.
For us, his family, there is a sense of extreme relief that the one we love so much is now cared for so well.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you so much for taking the time to review Ashfields, it is very much appreciated.

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Review of
Barchester Woodside House Care Home
from Mary A (Wife of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

A super care home. I knew from my very first visit that I wanted my husband to be cared for here. Staff are fantastic, from management, admin, nursing staff, carers, in fact, just everyone. I was always greeted by any member of staff that I met on my frequent visits. It's just like one happy family.

The run up to Christmas was a very special time, with loads of activities for all to get involved in. The home looked so pretty too, with numerous Christmas trees and decorations, groups of school children entertaining the residents with their singing. It was wonderful.
The staff were so caring and compassionate when my husband was at end of life, they treated him with love, very attentive, always making sure he was comfortable. They looked after us brilliantly, as a family, during this sad time, nothing we asked for was too much trouble. I will always be grateful for their care and dedication.
My experience at Barchester Woodside House Care Home has been exceptional, they are a credit to the Barchester group.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

It was such a pleasure caring for your husband. Thank you for such a lovely review, I will share this with all the staff.

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Review of
Barchester Hethersett Hall
from Shelley M (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

This is my first experience of using a care home for my mum, it was used for a three-week respite.
The staff are wonderful. Each and every one of them were friendly, helpful and kind. Nothing was ever any trouble. They all seemed to know my mum intimately which showed they care.

Reply from Elena Sandu, .Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.

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Review of
Barchester Hethersett Hall
from Heather A (Daughter of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

The activities provided for those with dementia are excellent but there could be more of them. I believe the activities organisers could do with more support. Dementia care staff, again, are excellent but stretched too far. There are frequently no staff to be found in the sitting room and surrounding

areas which I feel is a weak spot for safety.

Reply from Elena Sandu, .Senior General Manager at Barchester Hethersett Hall

Dear Heather, thank you for taking the time to complete the review. I would like to provide you with reassurance that our staff are doing their best to support all of our residents and provide quality of care in order to maintain their well-being and safety at all times. Please feel free to meet with our management team to discuss as we all are open to any suggestions you might have and we are happy to help. Kind regards, Hethersett team.

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Review of
Barchester Ritson Lodge
from Carole H (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Dad has been at Ritson Lodge for 10 months and in that time he has settled in very well and while in the past there have been one or two issues the home has continually provided wonderful care. In the run-up to Christmas, the home was beautifully decorated by them, along with some lovely seasonal entertainment

and activities the home really embraced Christmas. The staff all entered the Christmas spirit and we had Santas, elves and grinches. However, it was Christmas day when Ritson Lodge made a special effort. Relatives were invited to join their loved ones for lunch and the home made a really lovely effort. Relatives were seated with their residents for a festive lunch and all the staff made so much effort to make it a memorable day for all of us. From the food and drink (well done) to the festive atmosphere created by all the staff it could not have been better. Dad spent his first Christmas at Ritson Lodge and for his circumstances it was a fantastic place to be.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

That is so nice to hear. I have fed this back to the team today and they were so happy to have made such an impact. We do love Christmas, that is for sure.

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Review of
Barchester Ritson Lodge
from John L (Son of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My mother was sent to this care home as part of an NHS re-enablement program following a stay in hospital. She is 94 years old and always told me she never wanted to be put in a care home. When ready for discharge, I was greeted with the following comment from her - 'I don't want to go home, I love

it here, it's like staying in a 5-star hotel and all the staff are fantastic!'
Mum has now been in the care of this fantastic establishment for nearly two months and my wife and I can only endorse her feelings. From the management team down to every single member of staff, they are all an absolute credit to the home. It's clear they really care and have already made a massive difference to my mother's quality of life. As a self-funding resident, it is a massive financial commitment although comparable with most other good care homes. It is however worth every penny in that my wife and I can now rest easy knowing Mum is in the hands of a truly professional team of people who really care.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

We are so glad she felt that she wanted to stay with us and that she has done so well here. Thank you for such a wonderful review, the team felt very proud that Mum feels so at home here.

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Review of
Barchester Hickathrift House
from Jane A (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

It's Christmas Day, and we are unable to visit Mum, but the excellent staff made it possible for us to video call each other.
A big thank you to everyone at work who has made her Christmas Day so special from cooking her roast dinner to all the entertainment being provided.

Reply from Jane Longstaff, On behalf of Hickathrift House at Barchester Hickathrift House

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Hickathrift House
from Gary R (Son of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Mum has just entered her second spell of respite at Hickathrift. Every single staff member - manager, admin, care staff, cooks, maintenance has been welcoming and friendly and as a result, we have been very happy to leave Mum in their care. The indoor space is bright and feels very clean, in a homely

way; a testament to the great personal care residents receive and I should imagine, the effective laundry systems employed by the team. Well done to you all and thank you.

Reply from Jane Longstaff, On behalf of Hickathrift House at Barchester Hickathrift House

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Ashfields Care Home
from Stacey G (Granddaughter of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

As a family, we cannot express our gratitude enough for the ongoing care our loved one received. All of the staff go above and beyond what you expect and nothing is ever too much trouble. The manager is extremely caring and supportive and the whole team, including catering and admin, are involved in

your loved one's journey and care.
Barchester Ashfields Care Home is a credit to the organisation, we would like to thank every single member of staff who supported us and our family member.
We will be forever grateful to the team.
Kind regards.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you so much for taking the time to review Ashfields. We appreciate your feedback and will pass this on to the team.

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Review of
Barchester Ritson Lodge
from Annie S (Daughter of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum's health has deteriorated significantly this year but all the staff continue to look after her really well. They are attentive to her changing needs and diet and although bed-bound, they still try to include her in activities as much as is possible, e.g. at Halloween, they gave her pens to colour

in pictures which she enjoyed. The staff are friendly and approachable, nothing is too much trouble. Mum is content and settled in Barchester Ritson Lodge and now considers it her home which, in turn, makes me happy.

Reply from Siobhan fennell, General Manager at Barchester Ritson Lodge

That's really nice to hear, I will feed this back to the team. We hope to use our rainbow tables to help those that are not so able. If there is any thing we can do please let me know.

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Review of
Barchester Woodside House Care Home
from P F (Daughter of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

The admin assistant always offers a warm welcome with a big smile. She is the first port of call as you arrive. She is always there for us and at times I need a big hug. In fact, all of the staff are exceptional, all mixing different roles so that they can cover each other. Always with a 'hello' when

I see them. Unfortunately, my Dad is bedridden and he cannot join in on any activities, due to lack of mobility and Alzheimer's. We visit him every day, just so we're around him and when I know I can't be there, I know he is well looked after. My Mum also had a stay following a half knee op and the staff were exceptional during this time too.

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Review of
Barchester Ashfields Care Home
from John B (Son of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

My mum was in Barchester Ashfields Care Home with dementia. I can't recommend all the staff enough. That means all the staff including management, maintenance care team, chefs, as they went above and beyond their usual duties and helped us in every way they could.
The home itself is spotless and the

best home I have been in and believe me I have seen a lot of them with my job.
All in all lovely staff and home.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Barchester Ashfields Care Home. We appreciate your feedback.

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Care Homes Owned by Barchester Healthcare Ltd in Norfolk

Barchester Healthcare Ltd Locations in Norfolk (6)

Barchester Healthcare Ltd Reviews in Norfolk (668)

Barchester Hickathrift House

Barchester Hethersett Hall

Barchester Hickathrift House

Barchester Ashfields Care Home

Barchester Woodside House Care Home

Barchester Hethersett Hall

Barchester Hethersett Hall

Barchester Ashfields Care Home

Barchester Ashfields Care Home

Barchester Woodside House Care Home

Barchester Hethersett Hall

Barchester Hethersett Hall

Barchester Ritson Lodge

Barchester Ritson Lodge

Barchester Hickathrift House

Barchester Hickathrift House

Barchester Ashfields Care Home

Barchester Ritson Lodge

Barchester Woodside House Care Home

Barchester Ashfields Care Home

Awards / Recognitions (14)

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