Barchester Healthcare Ltd in Northumberland | 4 Care Homes

Review of
Barchester Meadow Park Care Home
from K L (Granddaughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

When a certain member of staff (which I won't name on here) speaks to a nearly 97 yr old with such a foul attitude is absolutely disgusting. This was infront of my mother who was visiting so I dread to think how she speaks to residents when visitors are not there.
Telling my elderly grandmother who

has dementia can not retain information that it's disgusting the amount of dirty laundry she's making. Also that it's ridiculous the amount of incontinence pads she was using. This was all said in an abrupt manner, she was spoken to after my mam reported it but my concern is how many residents does she do this to that can't speak up?
I will take this higher if I ever hear or see anything again.
Other than this one member of staff I can't complain about the rest as they are all fantastic just a shame one bad apple.

Reply from Feedback Team, The Feedback Team at Barchester Meadow Park Care Home

Thanks for leaving your review. We appreciate you bringing these concerns to our attention and wish to help you right away as we understand you haven't yet raised these to the Manager, please do reach out to the home management team or if you prefer, email your concerns to us at feedback@barchester.com so we can pass these over to the home for you. Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester Station Court Care Home
from Brian R (Son of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

I find this care home looks after its residents with dignity and respect. All aspects of a residents needs are thought about and met. The staff are very friendly and go out of their way to keep the residents happy. The activities they provide for the residents are excellant. The food that is provided

is very good. The staff are very motivated to care for the resident and the management of the home is first class. Thank you Station Court for everything you do for my mum.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of
Barchester Station Court Care Home
from Myrian W (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been made very welcome @ Station Court Staff are lovely, understanding & supportive.
Great facilities, very happy I managed to find this care home (after a long search!) that meets Mum's needs.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of
Barchester Chester Court Care Home
from Ann B (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My mam had a fairly short stay at Barchester Chester Court Care Home, Bedlington. My mam had a cancer in a very personal area, she passed away there on the 16th January 2025. The care and kindness given to my mam was amazing. The team there were outstanding. I could not thank them enough. Mam was treated

in a very professional way whilst staff still made sure Mam kept her dignity. They absolutely covered her with love. Also, through her final days, the care they gave to us, as a family, was amazing. The home was lovely and friendly and did not smell like a care home. All I can say is a massive thank you. You all are an amazing group of people.

Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care Home

Thank you for your very kind review, it was a pleasure to know your Mam and to meet you all. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Meadow Park Care Home
from Sandy M (Husband of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

Very good care for my wife over the past three years.

Reply from Julie Bond, GM at Barchester Meadow Park Care Home

Thank you for taking the time to complete a review, it is a pleasure to care for her and enjoy your support within our service.

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Review of
Barchester Meadow Park Care Home
from Francesca R (Granddaughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My Grandad is thriving at Meadow Park.
Moving a loved one to a care home can be stressful, but it was the best choice for his well-being. He enjoys his independence with support from caregivers as needed. He takes part in group activities that keep him active and engaged.
I am grateful to the staff

for making his transition smooth and for creating a warm, welcoming environment that feels like home.
For anyone thinking about this care home, I highly recommend it.

Reply from Jane Longstaff, On behalf of Meadow Park at Barchester Meadow Park Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Woodhorn Park Care Home
from C R (Daughter of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

My mum recently had a six week respite stay at Barchester Woodhorn Park Care Home. This enabled Mum to recover from a long hospital stay in a safe, friendly, comfortable environment. When you first walk into the home, it has a lovely atmosphere, the residents look happy, the staff are helpful and friendly.

The home is extremely clean, well-furnished and nothing is too much trouble should you need anything. I would like to thank the manager and all the staff at Woodhorn for taking such good care of my mum.

Reply from Emma Saunders, General Manager at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Chester Court Care Home
from Raymond M (Son of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

My mam received nursing care, from 28/06/2024 until she passed away on 08/11/2024, by Barchester Chester Court Care Home. This was a very difficult time for the family but the help, care assistance and dignity offered to Mam helped us immensely.
Some of the carers and nurses were very professional

and it was very comforting to see the way they looked after and interacted with her when she was unwell.
We found your organisation to be very good with some exceptional staff and you should be very proud of the service you provide.

Reply from Laura Tindle, Senior General Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Woodhorn Park Care Home
from Rita W (Daughter-in-law of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience

My mother-in-law has been at Barchester Woodhorn Park Care Home for thirteen years and is very happy there. The staff are friendly and happy as is the manager and administrator and always happy to answer any questions. The home is spotlessly clean and there're always activities going on for the residents.

Reply from Jane Longstaff, on behalf of Woodhorn Park at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Chester Court Care Home
from John H (Son of Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience

Easy to talk to staff about anything.

Reply from Laura Tindle, General Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Chester Court Care Home
from G T (Wife of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

Having spent several months in Barchester Chester Court Care Home, my husband became one of the amazing family who live and work here. He felt at home with extremely caring and cheerful staff and thoroughly enjoyed the excellent food, some activities and visits to the garden to see how tomatoes were

progressing in the greenhouse. Best wishes and thanks to everyone here for the future and continuing five star service.

Reply from Laura Tindle, General Manager at Barchester Chester Court Care Home

Thank you for your very kind review, it was a pleasure to know your husband and to meet you all. Please let him know we wish him all the best in his new home and we will all miss him. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Station Court Care Home
from J W (Daughter of Resident) published on 21 August 2024

Submitted via Postal Card • Report

Overall Experience

The whole team are excellent. Any issues are dealt with quickly and efficiently. All of the staff are caring, kind and attentive. They resonate a really happy environment with enthusiasm. There are always loads of activities, which engage and stimulate elderly residents. I take comfort in knowing that

my mam is safe and all of her needs are being met. Thank you.

Reply from Jane Longstaff, On behalf of Station Court at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Chester Court Care Home
from B D (Granddaughter of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

My grandma receives the best care, she has every need met and more. There are always activities and amazing food too. Staff are friendly and reliable, the rooms are a lovely size and very clean. 100% would recommend.

Reply from Jane Longstaff, On behalf of Chester Court at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Meadow Park Care Home
from David K (Son of Resident) published on 15 August 2024

Submitted via Postal Card • Report

Overall Experience

Staff are very helpful, friend and caring towards my dad, go out of their way to help my dad. Gets shaved and washed. Always has clean clothes. He loves the food and the staff.

Reply from Julie Bond, GM at Barchester Meadow Park Care Home

Thank you for taking the time to complete the review. It is an absolute delight to be part of your dad's daily life and thank you for your ongoing support and kind words.

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Review of
Barchester Chester Court Care Home
from Raymond P (Son of Resident) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at this care home for over two years. Sadly, she passed away this morning. She has always been cared for wonderfully during her time in the home. I've always been kept informed of her condition, any issues discussed with the family, however, during the past week, the staff,

without exception, have been outstanding. Their dedication and compassion, both to her and myself, have been overwhelming at this sad time.

Reply from Ann Ducat, Administrator at Barchester Chester Court Care Home

Thank you for your very kind review, it was a pleasure to know your mum and to meet you all. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Station Court Care Home
from S H (Friend of Resident) published on 8 July 2024

Submitted via Website • Report

Overall Experience

My friend is living in Barchester Station Court Care Home and the change made to her is remarkable. She is a version of her former self we thought was gone forever. Her room is perfect, beautifully furnished and with her own things making it feel just like home.
The staff strive to make Station Court

such a happy place to live. I have been unable to fault the standard of care, nothing is a problem. The activities on offer are fantastic with a range of activities so well thought out and such a variety that there always seems to be something going on. From singers and entertainers coming in to entertain them to trips out, the options seem endless. My friend has really come out of herself, making good friends and getting involved in the activities on offer (something we thought she would never do). She has become the person she had not been for some years.
The food is excellent and offers a variety of food to suit everyone. Station Court has turned her life around.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Station Court Care Home
from Karen M (Daughter of Resident) published on 4 July 2024

Submitted via Postal Card • Report

Overall Experience

All staff have been very helpful to me and my mam. Staff listened to me and supported me with any questions I had regarding my mam's care. My mam has been included in all activities and has enjoyed them very much, especially being out in the garden.
Staff have welcomed all my family and friends, including

the family do, Rosie.
Barchester Station Court Care Home is a lovely place to live.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Station Court Care Home
from Paulette T (Regular Volunteer) published on 2 July 2024

Submitted via Postal Card • Report

Overall Experience

Residents are all clean, tidy and nicely dressed.
Lovely welcome from staff.
Residents enjoy a range of social activities, including outdoors in the garden which has new seating, ornaments and raised beds.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Woodhorn Park Care Home
from Jason G (Son of Resident) published on 27 June 2024

Submitted via Website • Report

Overall Experience

I am always impressed with the level of care and friendliness of the staff, I am kept up to date with all aspects of Mam's care, this is very much appreciated. When I visit, I am always made to feel welcome, I never feel it is a chore for staff to chat.

Reply from Emma Saunders, General Manager at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Chester Court Care Home
from Derek L (Son of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

My mam was in here for six and a half years and was well looked after. I was always happy to visit, her room felt like her home.
It was clear during her last month how well cared for she was during her whole stay. Staff genuinely helped and looked our for her.

Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care Home

Thank you for your very kind review, it was a pleasure to know your mum and to meet you all. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Care Homes Owned by Barchester Healthcare Ltd in Northumberland

Barchester Healthcare Ltd Locations in Northumberland (4)

Barchester Healthcare Ltd Reviews in Northumberland (263)

Barchester Meadow Park Care Home

Barchester Station Court Care Home

Barchester Station Court Care Home

Barchester Chester Court Care Home

Barchester Meadow Park Care Home

Barchester Meadow Park Care Home

Barchester Woodhorn Park Care Home

Barchester Chester Court Care Home

Barchester Woodhorn Park Care Home

Barchester Chester Court Care Home

Barchester Chester Court Care Home

Barchester Station Court Care Home

Barchester Chester Court Care Home

Barchester Meadow Park Care Home

Barchester Chester Court Care Home

Barchester Station Court Care Home

Barchester Station Court Care Home

Barchester Station Court Care Home

Barchester Woodhorn Park Care Home

Barchester Chester Court Care Home

Awards / Recognitions (14)

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