Barchester Healthcare Ltd in Perth & Kinross | 1 Care Home

Review of
Barchester Ochil Care Home
from Gary E (Son of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

We have no issues with the care my mother is receiving. She is encouraged to join in activities if she wants but otherwise is left to do things in her own time. Food quality is good and varied and the entire place is spotlessly clean.

Reply from Jane Longstaff, On behalf of Lindum House at Barchester Ochil Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Ochil Care Home
from Fiona D (Daughter of Resident) published on 7 May 2024

Submitted via Website • Report

Overall Experience

I am very happy with the team at Barchester. My dad has lived with them for around 6 months now and his general health has improved with their care. The administration team are always responsive to requests and will facilitate appointments etc.
The nurses in charge are well aware of his medical and

care needs and seek my opinion. The individual carers know him to differing degrees and as he has communication issues it is a slow business learning his likes and dislikes but those that see him regularly are getting to know him and will engage about his past hobbies etc.
The activities team pay attention to him and have worked to engage him.
The food seems well to my dad's liking - he is independent in eating and enjoys his food. I dislike it when he gets given plastic cups or lidded cups which he does not require.
The main thing I would change would be a way for me to have more regular information. My father cannot talk on the phone and some form of update by an app would be great.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ochil Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I understand that you have spoken to the home regarding being kept informed and general manager is facilitating this. I will pass on your feedback to the team.

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Review of
Barchester Ochil Care Home
from George K (Brother of Resident) published on 12 April 2024

Submitted via Website • Report

Overall Experience

My sister moved to Ochil in July 2009 along with five other fellow residents from another place, due to the closure of that unit. I was initially apprehensive about the move as my sister was unable to verbally communicate but my concerns were soon allayed. Over the 14 years my sister resided in Ochil,

I observed that all staff; administrators, nursing, and care team members, appeared to know my sister and were very kind and helpful. They always showed kindness and were attentive and caring to all residents. A special thank you to all staff in Glendevon for their care of the current and former residents.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Ochil Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Ochil Care Home
from Drew H (Son of Resident) published on 22 March 2024

Submitted via Website • Report

Overall Experience

My dad moved to Memory Lane at Ochil just last month from another local Care Home. Both my sister and I were concerned about the move as we were not sure how Dad would settle in. We spoke with the manager at length and she gave us peace of mind that we were doing the right thing and she would make sure

he was well looked after. The manager was absolutely right, Dad settled from day one as the staff made a real fuss of him and continued to do so. The staff are amazing with Dad and he already regards them as his friends. The staff also make a point of calling his regular visitors by our first names. This has been a great move for Dad and we can rest assured he is getting the best of care.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ochil Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Ochil Care Home
from Avril M (Daughter of Resident) published on 4 December 2023

Submitted via Website • Report

Overall Experience

My dad has been at Ochil since December 2019. Having had a very unsettled year prior to moving here, I was apprehensive about how the move would be for him. The staff quickly got to know him and were able to settle him. It was a huge weight lifted for me as I knew he was being well cared for.
Ochil

is a large care home and that did concern me a little when viewing. However, due to the separate units and same staff based at those units, I needn't have worried. There are staff who have been there for many years, which is great as they get to know the residents well and more importantly the residents and their families get to know them. Any concerns/issues I've raised with staff on the unit or the manager have been resolved quickly.
The staff are friendly and welcoming and will usually let me know how my dad has been and if he's eating ok. I trust they will always call me if they have a concern about him.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ochil Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Ochil Care Home
from Norman R (Husband of Resident) published on 21 November 2023

Submitted via Website • Report

Overall Experience

With Alzheimer's advancing over five years, I was very concerned about the sudden change which had to be made from caring for my wife at home and acquiring professional care in a care home. My wife was assessed by a senior member of your staff at home and we finally decided it had to be the "big change".

Your staff were excellent, encouraging us to customise her room. Five weeks have now passed and my wife has fully accepted Barchester Ochil Care Home as her new home - none of the feared problems. The facilities are excellent and the staff most helpful. All in all, the whole family can now breathe a sigh of relief.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ochil Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Ochil Care Home
from Margaret S (Wife of Resident) published on 20 November 2023

Submitted via Website • Report

Overall Experience

My husband moved into Memory Lane, the dementia unit in Barchester Ochil Care Home, in May 2021 and has been very well looked after there since then!
His challenging behaviour meant it was difficult to find a care home that would meet his needs and I was apprehensive about his move to Ochil, especially

as a previous move to another home had failed. But he settled in surprisingly quickly and continues to be happy and contented there.
The home is spacious and there is plenty of room for him to walk about which is important to him. It is always very clean and tidy and well-appointed.
The staff are efficient, hardworking, friendly and caring and also very considerate to me. I am always made to feel welcome. There is always a good atmosphere on the unit with plenty of smiles and laughter!
The manager and admin staff are very helpful and I am always told about any changes or concerns.
It gives me real peace of mind to know he is so well cared for and treated with understanding and dignity at all times.

Reply from Elizabeth Stewart, GM at Barchester Ochil Care Home

Thank you for your review and positive comments about the home and the team. I shall pass on your comments to the team in Memory Lane. Thank you again.

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Review of
Barchester Ochil Care Home
from James P (Husband of Resident) published on 16 August 2023

Submitted via Website • Report

Overall Experience

My wife was admitted to Barchester Ochil Care Home in August 2022 and lived there until her death in July 2023.
The home stands in attractive gardens. It is spacious and well appointed inside and is always kept immaculately clean and tidy and in addition provides a full and varied programme of activities

for residents.
The meals provided were delicious and nutritious.
The care she received was always first-class and delivered with the greatest care and professionalism.
I visited regularly and was always welcomed warmly and updated about her condition.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ochil Care Home

Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Ochil Care Home
from Gregor M (Son of Resident) published on 10 June 2023

Submitted via Website • Report

Overall Experience

Mum moved to Ochil Care Home following a short stay at another care home.
We were immediately made to feel comfortable and at ease and Mum settled in very quickly.
The care home itself is modern and well-appointed.
The staff are competent and friendly and it was clear that they genuinely had Mum’s

best interests at heart. I felt that Mum got the best care possible during her stay at Ochil.
Mum only left Ochil for the convenience of another unit in our home town.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ochil Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Ochil Care Home
from Fiona B (Daughter of Resident) published on 5 May 2023

Submitted via Website • Report

Overall Experience

Mum embraced her move to Ochil in April 2022. The regular nurse and carers in her pod welcomed her and made her feel at home. Those same people would provide kind and loving nursing care at end of life a year later, for which my brother and I are very grateful.
Mum flourished during this, her last

year. Her quality of life improved. She loved the activities (though not all activities listed took place).
Mum enjoyed the food. Breakfast in her room and sharing lunch and dinner in the dining room where she made friends. (I sometimes had to remind staff that I wanted Mum to go to the dining room).
The nurse and carers got to know Mum. In the most, they seemed to understand her, her quirks and her needs! I liked when one carer outlined clearly to me what she wanted me to bring in for my mum.
There needs to be an assigned point of contact for relatives.
The front door needs key code entry system.
Looking back, my advice to another relative would be to let go of what’s not so important. Not easy!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ochil Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Ochil Care Home
from Fiona M (Daughter of Resident) published on 6 April 2023

Submitted via Website • Report

Overall Experience

My mother was admitted to Ochil after very difficult family dysfunction and very unpleasant dealings with Social Work in Perth.
I had extensive travel to visit my mother and the whole process was very stressful.
The Manager was very supportive of me and my mother with the challenges we faced. She

was impartial as best she could and the staff were very caring and understanding towards my Mum.
The staff work in a very challenging environment often short-staffed due to CoVid but they always did their best to provide care for Mum. I’m a Nurse so I understand it’s not easy, especially with family and acquaintances causing unnecessary added stress. The staff were always supportive.
My Mum passed away in January 2023, the staff were lovely and I was able to spend those last few hours with her privately.
My only complaint was the quality of the food over the years, it was very poor. Sorry, but I do think it could be better.

Reply from Elizabeth Stewart, GM at Barchester Ochil Care Home

Thank you for your review and positive comments. We are so pleased you were so happy with Mum's care, it was our privilege to care for her. Thank you again.

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Review of
Barchester Ochil Care Home
from Sarah W (Daughter of Resident) published on 30 August 2022

Submitted via Website • Report

Overall Experience

Dad was admitted to Ochil in February 2020, just prior to the pandemic. We were able to visit in his room and in the lounge area until lockdown happened. Thereafter there was a visiting pod and the garden. All the staff without exception were wonderful to dad. He wasn’t an easy man, wasn’t P.C.

and as he had dementia he’s moods were unpredictable. Still, they took such good care of him. He had haircuts, was kept clean and tidy and put on weight. I wouldn’t hesitate to recommend Barchester if all the sites are like Perth.

Reply from Elizabeth Stewart, G M at Barchester Ochil Care Home

Many thanks for your review Sarah. We are glad you were happy with Dad's care, it was our pleasure to look after him.

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Review of
Barchester Ochil Care Home
from William W (Son of Resident) published on 10 May 2022

Submitted via Website • Report

Overall Experience

My mother was moved to Ochil home after a three-month spell in hospital. After talking to several people who knew of Ochil and a visit to look around the home, we decided this was the place for Mum's care and well being. Am I glad we chose this home! Obviously, it has been a difficult time for the staff

and residents with Covid for the last two years, but the safety measures put in place, and the updates we received from the home were great. We are kept up to date with Mum's health, and she is taken care of, with visits to the hospital and dental appointments, whatever is required. Activities with Covid were quiet for a while, but things are picking up now, and they have an extensive list of activities that has something for everybody. I can not say thank you enough to the manager, the nursing staff, carers and everyone involved in the care of our Mum.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Ochil Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Ochil Care Home
from Catherine D (Wife of Resident) published on 3 May 2022

Submitted via Website • Report

Overall Experience

My husband moved into Memory Lane in November 2019. He had been resident in three other care homes previously, none of which could meet his needs and he was very unsettled. I was very apprehensive at first after previously failed placements, however, I quickly felt at ease after seeing him settle so

quickly and get on so well with all the staff. I visit the home regularly and find the staff very kind and caring. I feel like it's one big family and it has been a big relief to know he is happy and very well cared for.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Ochil Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Ochil Care Home
from Eileen K (Daughter of Resident) published on 2 March 2022

Submitted via Website • Report

Overall Experience

Our mother was admitted to the Ochil Care home memory lane dementia unit. After a period of settling in, our mother assured my sister and me that she was happy and content. Knowing this has enabled us to feel that we have done the right thing because Mum is safe, secure and well looked after, so we

no longer have stress and constant worry.
During Covid, it has been difficult for staff, residents and relatives, but the safety of residents was always paramount, so we understood why visits were at times very restricted.
Our experience of staff in the home is positive. Despite being very busy, staff verbally communicate with me, and photographic evidence of activities Mum participates in demonstrates how happy and content she is. The care taken to provide fun, stimulating activities delivered by staff with a genuine, caring and joyous approach is greatly appreciated by us. Knowing our mother is well looked after in this care home setting is such a relief to us.

Reply from Elizabeth Stewart, GM at Barchester Ochil Care Home

Thank you, Eileen, for your positive review. We are so glad that you are happy with Mum's care and you have peace of mind she is happy and well cared for.

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Review of
Barchester Ochil Care Home
from Alan M (Son of Resident) published on 29 March 2021

Submitted via Website • Report

Overall Experience

My elderly mother became a resident of Memory Lane at Ochil in December 2017. She suffered from vascular dementia. My father was not keen on her going into the home at first as he had the experience of visiting other similar homes which had not been positive. However, after he visited there he saw

that this was a far superior home to the others as it was clean, bright and well maintained. All members of staff we encountered were friendly and helpful. He visited mum almost on a daily basis until Covid and always found her well cared for. Staff welcomed him as a friend and he was always plied with tea and cake and his welfare was considered too. I was the main point of contact if there were any problems with mum and was kept informed at all times. As a family, we were all appreciative of the support we were given even after Mum was sadly admitted to hospital in her final days. I would have no hesitation in recommending Ochil Care Home, Perth.

Reply from Elizabeth Stewart, GM at Barchester Ochil Care Home

Many thanks, Alan for your kind words which are very much appreciated and I will pass them on to the team in Memory Lane. Mum and Dad will be greatly missed. Thanks again

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Review of
Barchester Ochil Care Home
from Maureen J (Daughter of Resident) published on 18 August 2020

Submitted via Website • Report

Overall Experience

Having my mum go into end of life care was a hard choice but seeing her blossom with the loving care/attention she received from all levels of staff at the home I feel strongly extended her life. Both in care and social aspects. She was well informed and encouraged to join in the many social aspects.

All staff levels spending time with her as she loved to chat. Her eating improved greatly with the high nutritious meals provided and choice always given. The laundry/handyman/cleaner kept her personal items/room extremely clean ect. When dad became frail with dementia Ochil was our first choice again. He really blossomed with the interaction of all staff within home. He really enjoyed outings ect. As his dementia deteriorated all staff were extremely caring and understanding of his needs and demands. Mum and Dad spent precious time together in a safe/caring/loving home. I was kept well informed via all staff re thei welfare. The whole staff team work extremely hard making it very welcoming.

Reply from Elizabeth Stewart, GM at Barchester Ochil Care Home

Many thanks, Maureen for your lovely review. It was our pleasure to care for your Mum and Dad and was lovely they could be together again here after a time apart. Thank you again.

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Review of
Barchester Ochil Care Home
from Geoff M (Son of Resident) published on 28 July 2020

Submitted via Website • Report

Overall Experience

During this difficult time when it is not possible to make visits, Ochil has kept me up to date and organised Facetime sessions so that my elderly father can be reassured that my mother is still doing fine.
My father resides near the care home, and previously visited her every day, so it was quite

a difficult time, especially initially to explain why he could no longer visit.
The Ochil staff have been fantastic in extending support to him too as I live around 40-miles away. This has not only been of great value to my father but also me knowing that he is being checked on periodically. Especially so as he is not the resident and there was no bonus whatsoever for them to do this.
I am comforted knowing that my mother is being well looked after, especially in this current situation and would not hesitate to recommend Ochil as a place where your relative could reside comfortably and reliably.

Reply from Elizabeth Stewart, GM at Barchester Ochil Care Home

Many thanks for your review, Geoff. We are just so happy to be able to help Dad too, we miss him not coming to the home every day. The staff are only too pleased to check he's ok when they deliver his lunches which I hope he continues to enjoy. Thanks again, Geoff.

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Review of
Barchester Ochil Care Home
from Sarah M (Granddaughter of Resident) published on 9 June 2020

Submitted via Website • Report

Overall Experience

Ochil Care Home has been brilliant with my gran who has vascular dementia and other medical problems. They closed down two weeks before Covid-19 just as all was on lockdown and in eleven weeks Ochil Care Home has had no Covid-19, which is amazing. I speak to my gran every few days on the phone. She

is happy and so content. Plus yesterday in the post I got a lovely knitted heart from the staff at Ochil Care Home, thanking us for all our understanding in this time of extreme difficulties and not being able to visit. I hope the Ochil Care Home manager and all the staff get some kind of award for everything they have done as they have kept all their residents and staff free of this virus and I think this is amazing. Thank you Ochil Care Home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Ochil Care Home

Thank you for your review, we are pleased that you received your knitted heart and that the calls are positive during this challenging period. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team and the home will be looking forward to welcoming you back as soon as they are able.

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Review of
Barchester Ochil Care Home
from T H (Son of Resident) published on 19 March 2020

Submitted via Postal Card • Report

Overall Experience

My mother was recovering from a fall in hospital for a few months, but she required proper looking after, so we visited Ochil Home and it seemed to meet Mum's needs. She is given a lot of help when required and the staff meet all her needs. They all go out of their way for her.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Ochil Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Care Home Owned by Barchester Healthcare Ltd in Perth & Kinross

Barchester Healthcare Ltd Locations in Perth & Kinross (1)

Barchester Healthcare Ltd Reviews in Perth & Kinross (41)

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