Barchester Healthcare Ltd in Rutland | 4 Care Homes

Review of
Barchester Chater Lodge Care Home
from A W (Son of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

Extremely disappointed with the standard of care, the care after my mother suffered an unattended fall at the home, the overall very poor cleanliness of the home, the smell of urine in the rooms and hallways and the customer service. I had intended for my mother to be at the Home permanently but we

withdrew her due to the poor overall Home experience. A written complaint has been submitted to Barchester and this has been forwarded to the CQC. Would not place a relative there. Excessively disappointed.

Reply from Feedback Team, The Feedback Team at Barchester Chater Lodge Care Home

Hi, thanks for leaving your review. We're sorry to hear you remain unhappy following the response you've received to your complaints recently raised to the home. We're disappointed your experience with the home didn't meet your expectations, and as previously advised, you can find further details on our complaints process here: https://www.barchester.com/contact-us/complaints-and-compliments Kind Regards, Barchester's Customer Feedback Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Tixover House Care Home
from L B (Daughter of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

Dad moved here at the end of last year. He was reluctantly agreeing he needed more care, but has now settled in well. His pictures are on the wall of his room, books in place & TV, so he has all he needs.

Reply from Jane Longstaff, On behalf of Tixover House at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Chater Lodge Care Home
from Phillippa K (Granddaughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

You have all accepted + welcomed my Grandma so well; we have all been very nervous about the transition for not only her, but us too. But you have all gone over and above for us all.
We thankyou - all of you.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Chater Lodge Care Home
from John C (Son of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff at Chater Lodge are always warm, welcoming and friendly. it was my mum's 97th birthday and four of us had a lovely lunch followed by a delicious homemade birthday cake. The staff made my mum's day very special and ensured we were all fully catered for and we all had the best of days.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Chater Lodge Care Home
from V H (Daughter of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

So glad Mum is in such a caring environment, which gives me peace of mind too. Writing this after staying for Mum's birthday - lovely lunch and afternoon, birthday cake = very good and very full! I have noted that sweet is never too sweet, really good and thoughtful. Carers are very caring and have

a good mix of activities. Everyone is very helpful and goes the extra mile with any of my concerns sorted very quickly. It can be difficult being the 'daughter' as we all want the best for our parents. Luckily we found the best.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Chater Lodge Care Home
from J K (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

A lovely welcoming atmosphere. Staff were readily available to both visitors and residents. All staff seem to have a vested interest in the welfare of the residents. We used the quiet room for part of our visit which is well-appointed and away from the busy lounge. It's nice that the bedrooms can be

personalised with bedding, pictures etc. The list of daily/weekly activities cover a wide range of interests and is delivered by a very bubbly and upbeat team. The dining room is very attractive and the food is well portioned. All in all the caring team provide a 'cuddle' of care and each resident is an individual. Came away knowing mum is well cared for and safe and is becoming part of the Chater Lodge family.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Chater Lodge Care Home
from M C (Son of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

My mum is cared for with dignity and she feels very well looked after.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Tixover House Care Home
from Daphne S (Niece of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

We are finding Tixover House Care Home an ideal place for my aunt. She is being looked after very well, clean, looking tidy, her room is always looked after, and her laundry done and put away. The staff pop in and ask if she's comfortable and we love that we can make ourselves a cup of tea and help

ourselves to a scone or cake.
The management and staff are all very approachable and helpful. Everything is done with a smile.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Tixover House Care Home
from N P (Relative of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care provided with absolute detail. My mother has dementia and is always unsettled with strangers. However, the professionalism, empathy, experience and understanding of the staff made Mum feel very settled. Not once did they have to contact me for help. Very friendly place located in a beautiful,

rural surrounding. I feel so comfortable that it was almost like an extension of our home.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Tixover House Care Home
from G H (Son of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

I feel very confident in saying that Tixover House gives my dad the full support and care that we would struggle to match if he were at home. I'm happy it gives me the peace of mind that there is always help around him.

Reply from Ive Alexander, Acting General Manger at Barchester Tixover House Care Home

Thank you so much for your kind words, we will pass the message to our team. We will endeavour to continue to deliver the best care to our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Tixover House Care Home
from B H (Daughter of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

Barchester Tixover House Care Home feels welcoming from the minute you step through the door. The care and support given to my father is second to none. He is happy, safe, comfortable and all his needs are being met. The staff are very caring and approachable which means a lot. I feel reassured and

happy that he is being looked after so well.
I can recommend Tixover to anyone looking for care for a loved one.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Chater Lodge Care Home
from David M (Brother of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

My wife and I have travelled over 200 miles to visit my lovely sister who has been a resident here, at Barchester Chater Lodge Care Home, for several weeks. Prior to our visit, I was somewhat anxious that my sister would be happy and settled here. I am so very pleased to report that she is very happy

with aspects of care that she is receiving. She and my wife and I are all very satisfied with Chater Lodge. To the activities coordinator and all staff, a sincere and very grateful thank you!

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Tixover House Care Home
from G S (Son of Resident) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

The family have found all staff at Barchester Tixover House Care Home to be very polite and very approachable. If there is anything that requires attention in Dad's care, I always receive a a phone call advising me of what's happening.
The facilities for Dad are just what he needs.
I would fully recommend

this particular care home.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Tixover House Care Home
from C S (Friend of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience

My experience at Barchester Tixover House Care Home. I visited my friend, got a warm welcome at the front door. I was given a nice cup of coffee and a piece of cake and the staff were very polite and made me feel welcome. Read the newspaper to my friend and had a lovely afternoon.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Tixover House Care Home
from A S (Son of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience

We phoned Barchester Tixover House Care Home requesting emergency care for my father. All staff bent over backwards to help given the lateness of the day. Special thanks 3 members of staff in particular, all couldn't have done more. Thank you to you all. Would recommend Tixover every time. Thank you.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Tixover House Care Home
from Alan G (Son-in-law of Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience

I have always found the management and staff extremely helpful and they go out of their way to make residents and visitors feel at home. My mother-in-law now has lots of new friends and interests.

Reply from Jane Longstaff, On behalf of Tixover House at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Tixover House Care Home
from D G (Daughter of Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience

It was a difficult decision to put my mother into care... So pleased we did as she is now meeting lots of new friends and joining in activities. All staff are very helpful and caring. The manager is excellent.

Reply from Jane Longstaff, On behalf of Tixover House at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Tixover House Care Home
from Maggie T (Sister of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

My sister was a resident at Barchester Tixover Care Home for 6 years before she passed away in July and lived in both residential and Memory Lane. Her care under the manager, and her team of nurses and carers was exceptional. The home is set in beautiful grounds overlooking fields with sheep making

it a lovely area for walking/sitting and a peaceful atmosphere. There is also good parking and easy access. Unlike many care homes I looked at, Memory Lane is full of colour, activities, sensory aids and positivity from the carers. Great attention is paid to assessing and supplying what is best for each individual resident, whether they are in residential or Memory Lane. There is genuine care, compassion and respect by both carers and nursing staff. I was kept up to date with any changes or requirements by excellent communication from the home and always felt 100% confident my sister was in the best hands. It is definitely a home where you know your loved one comes first.

Reply from Jane Longstaff, On behalf of Tixover House at Barchester Tixover House Care Home

Condolences to you and the family, we thank you for kinldy taking the time to leave a review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Tixover House Care Home
from Orquidea G (Daughter of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

A lovely, tranquil place. Friendly staff and visitors are welcomed with a drink and cake, if wanted. Lovely surroundings.

Reply from Ive Alexander, Acting General Manager at Barchester Tixover House Care Home

Thank you so much for your valued comments and I will pass this on to our staff. We value all feedback as this helps us to improve our service where required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Tixover House Care Home
from J R (Daughter of Resident) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience

Mum's care at Barchester Tixover House Care Home is second to none. Nothing is too much trouble and she is happy and comfortable. Every aspect of her care is considered and she is always free to make her own choices. Mum is treated with dignity at all times.
When visiting Mum, all staff are polite

and cheerful and willing to help with anything we need.
We can't thank you enough for all you do for our mum.

Reply from Jane Longstaff, On behalf of Tixover House at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Barchester Healthcare Ltd in Rutland

Barchester Healthcare Ltd Locations in Rutland (4)

Barchester Healthcare Ltd Reviews in Rutland (173)

Barchester Chater Lodge Care Home

Barchester Tixover House Care Home

Barchester Chater Lodge Care Home

Barchester Chater Lodge Care Home

Barchester Chater Lodge Care Home

Barchester Chater Lodge Care Home

Barchester Chater Lodge Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Chater Lodge Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Awards / Recognitions (14)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers