Barchester Healthcare Ltd in Shropshire | 5 Care Homes

Review of
Barchester Mount House & Severn View Care Home
from Jayne E (Sister-in-law of Resident) published on 23 April 2025

Submitted via Website • Report

Overall Experience

MY SISTER IN LAW MOVED INTO THE MOUNT IN SEPTEMBER 24 SHE IS A FULL NURSING RESIDENT WHO REALLY IS QUITE DIFFICULT..
SPEAKING ON EXPERIENCE I HAVE ALWAYS RECEIVED A FRIENDLY WELCOME FROM RECEPTION TO,CARERS,CLEANING,AND KITCHEN STAFF TO NAME BUT A FEW. SMILEY FACES MAKE A WARM WELCOME.
WHENEVER I

HAVE HAD TO CONTACT OR THEY HAVE HAD TO CONTACT FOR MATTERS ARISING THESE HAVE ALWAYS BEEN DEALT WITH APPROPRIATELY.
THE HOME OFFERS A FULL VARIED MENU AND DO OFFER VISITORS DRINKS,FOOD ETC IF THEY ARE THERE AT MEAL TIMES.
ACTIVITIES ARE THERE TO ENJOY,SOME EXCELLENT ENTERTAINERS, SINGERS,MUSICIANS, AND STAFF WHO GET THE RESIDENTS UP GET THEM DANCING AND YOUNG STUDENTS WHO COME IN AND PUT ON QUIZZES,CRAFTS, etc.
THESE ARE THERE FOR ANYONE WHO WANTS TO BE ENTERTAINED.
THESE CARERS DESERVE MEDALS,IT'S NOT AN EASY JOB.

Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

Thank you for taking the time time to leave a lovely review of our home, we have a great team here and we will pass on your kind words to all of the team.

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Review of
Barchester Mount House & Severn View Care Home
from Nikki M (Daughter of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

There are no words strong enough to express our gratitude and love for The Mount. Mum's room is clean and comfortable; the lounge is a relaxing space to enjoy the varied daily activities (cake decoration today); the gardens are stunning and the food most delicious ( I may have stolen a chip on fish

and chip Friday!)
All staff are cheerful, enthusiastic, caring and compassionate and their respectful care is a joy to see. I know that mum is in the very best hands.

Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

Thank you for your kind words, we have a fantastic team here at The Mount, we will pass on your lovely review to the team.

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Review of
Barchester Mount House & Severn View Care Home
from Michael N (Husband of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

I am very pleased with the care that my wife receives at Mount House. The staff make every effort to respond to my wife's needs and my wife is very settled at the Mount. The manager leads are very devoted team which includes 3 staff members in particular and another staff member who leads the Care staff.

One staff member in particular organises the events and my wife enjoys the music events

Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

Thank you for your lovely review, our team are very devoted and we will be sure to pass your kind words to the team.

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Review of
Barchester Mount House & Severn View Care Home
from Annette M (Daughter of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

Well run care home. Staff friendly and good with residents. Lots of activities to keep the residents engaged. Nursing needs met. Food of good standard.
Garden lovely and very accessible for patients. Management listen to family concerns

Reply from Coral Edwards, Senior General Manager at Barchester Mount House & Severn View Care Home

Many thanks for your lovely review - lets hope the weather picks up so we can all enjoy the garden!

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Review of
Barchester Mount House & Severn View Care Home
from T F (Daughter of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

All the teams very kind and friendly the foods lovely dads put 3 inches on his waist in just 5 months and nearly needs the next size. Its a pretty place and feels more like home rather than being in a home. This weekend was especally fun with the Grand National with large chocolate bars for the winners

and an evening get together for the residents too.

Reply from Coral Edwards, Senior General Manager at Barchester Mount House & Severn View Care Home

Thank you so much for taking the time to send in such a lovely review, it is very much appreciated. It's great to have feedback such as this as the staff are dedicated to making The Mount House & Severn View a place with a home-from-home feeling. I shall be sure to pass on your kind words to the wider team. Many thanks.

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Review of
Barchester Field House Care Home
from Jane G (Daughter of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience

Mum went in for post op care in Oct 24 and she has Alzheimer's. Field House was highly recommended by a friend of mum's who has made it his permanent home. From the first step in the door I knew it was the place to be. Four months on it has turned out to be such a godsend. For mum she has regained

her physical health, made good friends, got a stable happy safe life with round the clock care from people she respects and likes. She feels the team can't do enough for her and particularly "treat me as normal, even when I do daft things"! My anxiety levels about mum's wellbeing, from when she lived in her own home, have dropped completely and the advice and guidance I've received from the team has been invaluable. They are definitely doing something very right and go the extra mile to make the home caring and fun. They do an incredibly difficult job and mum and I are hugely appreciative.

Reply from Paula Wiggan, Manager at Barchester Field House Care Home

Thank you so much for your review, your mom and yourself always bring a laughter and smiles to the home we enjoy every moment of providing her care.

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Review of
Barchester Mount House & Severn View Care Home
from J V (Stepdaughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

First time using a care home for respite - my step-father stayed a week. As he has dementia it was hard to get a reliable opinion from him, but for me it was a positive experience overall, despite an outbreak of suspected norovirus... He was safe, and well catered for by friendly staff.

Reply from Coral Edwards, Senior General Manager at Barchester Mount House & Severn View Care Home

Thank you for your kind comments about our care team. We appreciate you taking the time to leave feedback for Mount House & Severn View. We are so pleased you enjoyed your stay here with us and would welcome you back with open arms should you need us at any point in the future.

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Review of
Barchester Hagley Place Care Home
from Ruth L (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Mum has been a long-term resident at Hagley Place. They have cared, loved and met her needs as she progressed through all the stages of dementia. Sadly Mum passed away recently and again the staff were wonderful in keeping me informed and caring for her up until her peaceful passing. They have been

supportive of my brother and I, we couldn't have chosen a better place. Thank you to all the wonderful staff at Hagley who made Mum as happy and comfortable as possible in her illness.

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Review of
Barchester Wheatlands Care Home
from T C (Daughter of Resident) published on 6 February 2025

Submitted via Website • Report

Overall Experience

It's never an easy decision to place your loved one in a residential care home, there are so many factors to consider. My mother moved in December 2024 (a difficult day for all concerned), she has mixed dementia and my father could no longer cope.
The support we have received from the team at Wheatlands

has been exceptional. The manager and I, have been communicating for at least 18 months, waiting for the right time and availability. She has listened to me every step of the way, which gave me huge confidence in the fact that Wheatlands would be the right 'home' for Mum.
The members of the team that I have met are friendly, kind and compassionate, they treat everyone with a level of respect that you rarely see these days. I for one can't thank them enough.
At last, I can sit back and relax knowing that Mum's needs are being met and that the team will also keep an eye on my father for me as he is a 'regular' visitor.

Reply from Lea-Ann Littler, Senior General Manager at Barchester Wheatlands Care Home

Many thanks for this wonderful review. It is so reassuring to know that you felt supported by the team during this difficult time of choosing a suitable home for your loved one. We thank you for your feedback as it is so important for other families going through a similar experience to see how understanding and supportive we are as a team.

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Review of
Barchester Ottley House Care Home
from Catherine H (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

We've been really happy with the care our mother has received at Barchester Ottley House Care Home. The staff are fantastic! All deserve praise (and a pay rise!) Thank you.
Only issue is with a potential urine infection Mum has which seems to be taking a long time to diagnose - GP issue.

Reply from Kuda Munyira, General Manager at Barchester Ottley House Care Home

Thank you for your review, we will continue to strive for the best care for Mum.

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Review of
Barchester Ottley House Care Home
from P G (Son of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

I have absolutely no regrets about handing my mother's care to the dementia care unit at Barchester Ottley House Care Home, Shrewsbury. Both the nursing staff and the care assistants were friendly, approachable and conscientious in the way they looked after my mother. As her condition deteriorated,

they altered their approach and kept the family aware as to why they were making these changes.
At all times, the staff did their utmost to make her last days as comfortable as possible. I could not ask for more.

Reply from Kuda Munyira, General Manager at Barchester Ottley House Care Home

Thank you for the review, we are happy you were pleased with Mum's care while she was with us, it was an honour to care for her, she will be greatly missed by the Ottley House Family.

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Review of
Barchester Ottley House Care Home
from Kay K (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Mum lived at Barchester Ottley House Care Home for over three years and I visited her nearly every day. Mum had been fiercely independent but due to the level of care and compassion shown to her, she came to view Ottley as her home and often described herself as "happy", which is amazing bearing in

mind her health was failing. I came to know the nurses and carers and watched them working collaboratively and with good grace and this created a positive atmosphere in the home. The excellent nurses fought for Mum for investigations, pain relief and review because the GPs were sometimes difficult to pin down. Some of them phoned me after their shift to let me know that Mum had settled when I had been worried. If I ever thought there was an issue (and there were very few) the nurses would listen to me and sort it. The respectful attitude shown by the carers preserved her dignity and individualism and there was much humour. They would chat and laugh with her and comfort her when needed.

Reply from Kuda Munyira, General Manager at Barchester Ottley House Care Home

Thank you for the review, Mum will be missed greatly at Ottley House, it was a great privilege for us to care for her.

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Review of
Barchester Ottley House Care Home
from Stuart M (Husband of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

My daughter and I looked at many homes and whilst Barchester Ottley House Care Home is a 2-hour drive - or 2.5 train journey for me - we are very confident that we made the right decision.

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Review of
Barchester Mount House & Severn View Care Home
from Noel O (Son of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

From the very first day, my dad arrived at the home, the staff/management have been exceptional. They are approachable/caring and extremely helpful in any needs my dad should need. I would highly recommend this nursing home.

Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

Thank you for your kind words, I will endeavour to ensure the whole team is aware of your lovely review.

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Review of
Barchester Hagley Place Care Home
from Eileen T (Resident) assisted by family/friend published on 30 December 2024

Submitted via Postal Card • Report

Overall Experience

I had an incident where I fell and broke my hip a couple of weeks ago and I could not have had better care than I have received at Hagley Place. They are the best.

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Review of
Barchester Mount House & Severn View Care Home
from Lesley P (Daughter of Resident) published on 30 December 2024

Submitted via Postal Card • Report

Overall Experience

My father needed expert help after some years, suffering with Lewy body dementia, and his year spent at Barchester The Mount House & Severn View Care Home was filled with respectful care, good humour and empathy, whilst he became genuinely fond of the characters within the home - the carers were filled

with positivity, kindness and patience.
Our experience, as a family, has been a very positive one, given the sad decline of my beloved father, his ill health. We lost Dad after several days of palliative care in his room. The Mount was brilliant - thank you.

Reply from Mount House & Severn View, Care home at Barchester Mount House & Severn View Care Home

Thank you for your kind words, I will endeavour to ensure the whole team is aware of your lovely review.

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Review of
Barchester Field House Care Home
from L W (Daughter of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

Very comfortable home. Dedicated staff. Mum is very well cared for and enjoys the food and activities.

Reply from Paula Wiggan, Manager at Barchester Field House Care Home

Thank you so much for your kind review, we enjoy every moment of having Mom in the Field House family and listening to her wonderful stories.

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Review of
Barchester Ottley House Care Home
from G G (Daughter of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum settled in very well to life in Barchester Ottley House Care Home. With the care of staff, she has regained some of the weight lost prior to moving into residential care.
The staff have been extremely kind and helpful towards my mother, for which I am very grateful.

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Review of
Barchester Hagley Place Care Home
from Samantha D (Daughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My mum has been in Barchester Hagley Place Care Home since February 2024. We were all very reluctant to place Mum in residential care but she was no longer safe at home and since she has been there, we have been nothing but impressed with the level of support and care at Hagley Place. The individual

support they have given Mum has been incredible and this also extends to the support they have given us when things have been difficult. We are always made to feel welcome when we visit Mum and the fact that we can take our dogs in to see her has made a huge difference to her. There always seem to be people around and different activities going on for the residents and their families. I can't say enough good things about the staff there, every one of them does an amazing job.

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Review of
Barchester Ottley House Care Home
from Pamela D (Friend of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

Everybody is helpful and look after my friend with kindness. Keep him clean and out of pain. Would recommend to everyone.

Reply from Kuda Munyira, General Manager at Barchester Ottley House Care Home

Thank you for your valuable feedback, we greatly appreciate taking your time to complete the review.

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Care Homes Owned by Barchester Healthcare Ltd in Shropshire

Barchester Healthcare Ltd Locations in Shropshire (5)

Barchester Healthcare Ltd Reviews in Shropshire (460)

Barchester Mount House & Severn View Care Home

Barchester Mount House & Severn View Care Home

Barchester Mount House & Severn View Care Home

Barchester Mount House & Severn View Care Home

Barchester Mount House & Severn View Care Home

Barchester Field House Care Home

Barchester Mount House & Severn View Care Home

Barchester Hagley Place Care Home

Barchester Wheatlands Care Home

Barchester Ottley House Care Home

Barchester Ottley House Care Home

Barchester Ottley House Care Home

Barchester Ottley House Care Home

Barchester Mount House & Severn View Care Home

Barchester Hagley Place Care Home

Barchester Mount House & Severn View Care Home

Barchester Field House Care Home

Barchester Ottley House Care Home

Barchester Hagley Place Care Home

Barchester Ottley House Care Home

Awards / Recognitions (14)

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