Barchester Healthcare Ltd in Somerset | 3 Care Homes

Review of
Barchester West Abbey Care Home
from Sue A (Wife of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

My husband has been a resident at West Abbey for twelve months now. He settled in better than we could ever have hoped, and that is largely due to the wonderful care he is receiving. I know that if there were any problems the home would contact me straight away, although this hasn't been necessary as

my husband is so happy and content. I cannot fault the care at West Abbey and the friendly, compassionate atmosphere; you are always greeted with a big smile from all the staff. The care home is immaculately clean and all the residents look well cared for. There is also a wide range of activities laid on for the residents, and the food looks delicious. I would not hesitate to recommend this care home, and we are grateful for the dedication and hard work of all the staff.

Reply from Gordon Collins, General Manager at Barchester West Abbey Care Home

Thank you so much for taking the time to complete such a lovely response. We will be sure to share your feedback with the team. We look forward to seeing you soon.

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Review of
Barchester West Abbey Care Home
from O J (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

We are delighted to have found such an amazing care home for our mother. From the moment she arrived nearly 18 months ago she has always been treated with endless kindness and respect by all the staff, regardless of role or seniority. The care home itself provides everything she needs from a light airy

home looking onto a beautiful internal garden, with plenty of activities that she is encouraged to participate in with much enthusiasm from the staff.The staff themselves are amazing, often going out of their way to cheer her along when she is struggling with her alzheimers. I am very happy we have found West Abbey Care Home and would like to say a huge thank you to all the staff for taking such good care of our mum.

Reply from Gordon Collins, General Manager at Barchester West Abbey Care Home

Thank you so much for your kind words. We are delighted to hear that you are pleased with the care and services provided. Your feedback is greatly appreciated and motivates our team to maintain the high standards we strive for.

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Review of
Barchester West Abbey Care Home
from F B (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

I visited many Nursing Homes but West Abbey stood out. Mum has settled in well, thanks to all the wonderful staff. It has not been an easy journey for Mum as she suffers from advancing Alzheimer's.
The Home is clean and well maintained both inside, and in the grounds, outside. The gardens are lovely

to wander around in.
Staff on the Lyde Unit are brilliant where there is such a lovely atmosphere. There is plenty of space to wander around. You feel part of a bigger family.
Staff are polite and very welcoming and quick to resolve any problems or concerns. We love the café area where we can escape the world and have a coffee and one of the slices of the chef's cake of the day!!
There are daily activities which include day trips, games, knit and natter, communion and of course, scrabble!
I wouldn't hesitate to recommend West Abbey. All staff both medical and non-medical are amazing. Thank you so much. It means the world to me to know that Mum is safe, well cared for and loved.

Reply from Gordon Collins, General Manager at Barchester West Abbey Care Home

Thank you so much for taking the time to complete such a lovely review. We really do value the feedback and will be sure to share this with our team. It is an absolute pleasure to care for your mother and we look forward to seeing you soon.

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Review of
Barchester Crandon Springs Care Home
from Phil K (Husband of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

One week of respite care.
Staff most helpful. The visit was a real success with my wife contented and well cared for. I have sampled the food (lunch on the final day) and can vouch for careful presentation and tasty. Suitable helping size for low activities persons.

Reply from Anglea Grace, Home Sales Advisor at Barchester Crandon Springs Care Home

Thank you for your Review.It was lovely to see and your family at Crandon Springs. It was a pleasure to have your wife stay with us.We will let our Chefs know that you enjoyed the delicious lunch.

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Review of
Barchester Manor Care Home
from Brigid P (Wife of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband was very happy here and sorry to leave. The staff are wonderful.

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Review of
Barchester Manor Care Home
from L W (Daughter of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

My dad moved into The Manor in August 2023. He was there until his death early February 2025. The care he received was excellent, as was the communication I received from the nursing staff regarding my dad.
The respect shown to Dad as he was ill + after his death was wonderful - thank you.
The unit

manager was really helpful + caring. A huge thank you to all staff involved in his care.

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Review of
Barchester Manor Care Home
from P W (Son-in-law of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

Hi All
My wife & I just want to say A BIG THANK YOU, for the wonderful care my father-in-law received in his 18 months at The Manor, until his death yesterday,
From the ease and lovely welcome when he first moved into the Manor in Aug 23
The wonderful care by ALL Staff at The Manor
All the correspondence

& queries that were dealt with so professionally by the unit manager
All the wonderful care he received by the Carers, Nurses, Auxiliary staff etc
All the wonderful support and care he received from the local GP.
For everything we are TRULLY THANKFUL.
I'm sure sometimes you just "crack on" with the job, but never forget, how truly remarkable you are, in what you give to individuals and society as a whole in your professional roles.
THANK YOU!
Regards

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Review of
Barchester Manor Care Home
from Joan O (Wife of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

After a very serious stroke 2 and a half years ago, my husband was diagnosed as needing 24 hour nursing care. The managers at the Manor Gate Care Home, Bishops Hall were extremely kind and helpful when my daughter and I visited her to ask for a room for him. He lived there until January this year when

he sadly passed away. While there he considered it as his home. His room was spacious, all of the staff there were very kind, friendly and helpful to all the residents and cheerful. They were most considerate to myself and our two daughters. He loved the meals, as did we all, and thought everything tasted homemade. The Manor was always warm and cozy. All the staff were extremely cheerful, friendly and helpful. He was always clean and tidy. We would recommend this home to anyone, and often do.

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Review of
Barchester Crandon Springs Care Home
from Amanda H (Daughter of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

We recently used Barchester Crandon Springs Care Home for a respite stay for my mother. She is a very reluctant respite stayer in general and we have used various other homes in the past. We found Crandon Springs to be excellent, a lovely environment to stay in and like being in a hotel for a week.

The staff and management were friendly, kind and professional. I was able to relax in the knowledge that she was safe and well cared for in a nice, caring, friendly environment, we will definitely be using Crandon Springs again.

Reply from Angela Grace, Home Sales Advisor at Barchester Crandon Springs Care Home

Thank you for your review. We look forward to welcoming you back to Crandon Springs. If you have any feedback /suggestions as to how the food and beverage offering can score 5 stars please do let us know. We always welcome feedback. Thank you.

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Review of
Barchester West Abbey Care Home
from Doreen W (Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

My first experience is very good. Everybody is very helpful.

Reply from Jess Brolan, General Manager at Barchester West Abbey Care Home

Thank you so much for taking the time to complete a review card for us. We will be sure to share your feedback with our team.

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Review of
Barchester West Abbey Care Home
from K H (Granddaughter of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

Visited my nan. Home was always clean and lovely.

Reply from Jess Brolan, General Manager at Barchester West Abbey Care Home

Thank you so much for taking the time to complete West Abbey a review. We have thoroughly enjoyed caring for your grandmother and hope she returns soon for another period of respite. Thank you.

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Review of
Barchester West Abbey Care Home
from Celia D (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My Mother spent her last six months at West Abbey. From walking in the first day until the last we as a family felt very welcome. Always a smile from the staff and very happy residents.
Mum had full nursing care which was amazing. The staff were so kind and caring not only to Mum but to us as well.

She very sadly passed away there. Couldn't wish for better treatment.
A huge thanks to all the staff.
We wouldn't hesitate to recommend West Abbey.

Reply from Jess Brolan, General Manager at Barchester West Abbey Care Home

Thank you so much for taking the time to complete such a kind review. We will be sure to pass this on to our team. It was a pleasure to care for your mother.

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Review of
Barchester Crandon Springs Care Home
from Carolin C (Respite Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

I came for three weeks of respite while my broken wrist was healing. My room was very smart and comfortable and the care staff were very kind and friendly and efficient. Meals were mostly good and care was taken to cater for my intolerances. I had three delightful companions at my table with lovely

conversations and I enjoyed all the varied activities that kept us entertained and exercised. I also had the freedom to come and go as I pleased to pursue outside activities and packed lunches were prepared if I missed a meal. Altogether, I thoroughly enjoyed myself and was sad to leave.

Reply from Angela Grace, Home Sales Advisor at Barchester Crandon Springs Care Home

Thank you for your feedback and comments. We are delighted you had an enjoyable time with us all at Crandon Springs. We look forward to welcoming you back to Crandon Springs in 2025.

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Review of
Barchester Manor Care Home
from J H (Resident) published on 27 December 2024

Submitted via Postal Card • Report

Overall Experience

Excellent food and helpers and nurses.

Reply from Marc Chidgey, Activities Coordinator at Barchester Manor Care Home

Thank you for your kind words, on behalf of everyone at The Manor.

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Review of
Barchester Manor Care Home
from Jacquie A (Resident) published on 25 December 2024

Submitted via Postal Card • Report

Overall Experience

I have been at Barchester The Manor Care Home for five years now. I was in another care home but I was not making progress with my mobility and my husband had to return to his work in Cyprus. So my family brought me to The Manor because of the physio care and physiotherapist on site Monday to Fridays.

I am still doing physiotherapy every day (I am confined to a wheelchair. I have had two strokes and need a hoist to get in and out of bed to my chair). The carers here are very good to me, only them or me often sharing a conversation.
The provision of daily activities is excellent and especially, for someone like me with and interest in music and arts and crafts. I am blessed by children (grown up, over 40 years) living nearby.

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Review of
Barchester Crandon Springs Care Home
from Peter B (Partner of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

This is my first experience of a care home, especially one with a dedicated, good medical floor. I have found all staff very hardworking, kind but at times, appearing overworked. The fact that medical help is readily available is comforting, the rooms are very comfortable, clean and suitably furnished.

There is a weekly programme of activities to suit as many as possible with trips away from the home. Most rooms have their own TV.
Food is good with an acceptable choice, in dining rooms that encourage residents to mingle. Wherever possible, help is given to those who need help with cutlery etc. A kindly air pervades.

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Review of
Barchester Crandon Springs Care Home
from Ann W (Daughter of Resident) published on 9 December 2024

Submitted via Website • Report

Overall Experience

My mum has been in respite at Crandon Springs for 7 weeks. During that time she has improved both physically and emotionally. The environment in the home is very pleasant and relaxing. The staff are amazing and I cannot recommend them enough. They are kind, caring and professional. There are lots of

varied activities which my mum enjoyed during her time here.
My dad joined my mum for 1 week and also really enjoyed the home commenting on how friendly and kind the staff were. He also particularly liked the food and liked the fact there was plenty of it.
Thank you to everyone. I am sure we will be using the home in the future and will be recommending it to our friends.

Reply from Angela Grace, Home Sales Advisor at Barchester Crandon Springs Care Home

Thank you for your kind and thoughtful words. We look forward to welcoming you back to Crandon Springs be it for a coffee/cake or a respite stay.

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Review of
Barchester Manor Care Home
from N S (Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience

I enjoy living here and everyone is very helpful.

Reply from Marc Chidgey, Activities Coordinator at Barchester Manor Care Home

Thank you for your kind words, on behalf of everyone at The Manor.

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Review of
Barchester Crandon Springs Care Home
from Amanda P (Daughter of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

Second visit and was an emergency. No remote control for 4 days. After 5 days there was still no hand wash in her bathroom. For 3 days there was a dirty stain in the toilet. On more than one occasion my mum was dressed in clothes that were men's and clearly not hers - the trousers were so tight I could

barely pull them over her hips. They rubbed and left marks around her waist and legs. There was no water available in her room until I insisted. When mum left she was dressed in the wrong clothes and missing numerous items- clothes, pad for her wheelchair and a missing shoe. The first floor supervisor was wonderful over the phone and my issues were resolved. I raised concerns with the general manager that residents were sat in front of their unfinished meal for 2 1/2 hours on a Monday night from 5.15pm - 7.45pm amongst trolleys of leftover food and dirty crockery, while the only two lovely staff tried their best to help residents to bed. Very shortened review due to 1000 characters.

Reply from Feedback Team, The Feedback Team at Barchester Crandon Springs Care Home

Thanks for leaving your review, we're sorry to read you had a less enjoyable experience at our home for your second visit with us. With urgent, out-of-hour admissions, we do our best to support straight away, however on reading your comments, a few things were overlooked on arrival and we are sorry about this. With missing items, we always ask that residents label their belongings so that they don't go missing, and we understand the home is still looking for a few of these for you and will keep in touch. The housekeeping and catering teams have been made aware of your comments, and these will be reviewed by the General Manager. If there is anything further you wish to advise us of, you're more than welcome to reach out to us at feedback@barchester.com so that we can support you. Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester Crandon Springs Care Home
from Sarah T (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

We have been using Barchester Crandon Springs Care Home for respite care for my mum for about four years. They have been excellent. The staff are extremely kind and professional; the food is good and Mum has been happy with the facilities they offer.
Just recently, my mum's health has been declining

and we took the decision together for Mum to become a full-time resident. She has settled in well and we are really happy with the care that the home provides.

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Care Homes Owned by Barchester Healthcare Ltd in Somerset

Barchester Healthcare Ltd Locations in Somerset (3)

Barchester Healthcare Ltd Reviews in Somerset (231)

Barchester West Abbey Care Home

Barchester West Abbey Care Home

Barchester West Abbey Care Home

Barchester Crandon Springs Care Home

Barchester Manor Care Home

Barchester Manor Care Home

Barchester Manor Care Home

Barchester Manor Care Home

Barchester Crandon Springs Care Home

Barchester West Abbey Care Home

Barchester West Abbey Care Home

Barchester West Abbey Care Home

Barchester Crandon Springs Care Home

Barchester Manor Care Home

Barchester Manor Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Barchester Manor Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

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