Barchester Healthcare Ltd in Staffordshire | 3 Care Homes

Review of
Barchester Hilderstone Hall
from P K (Daughter of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

Hilderstone Hall is my mum's home now. It was a difficult decision for our family to make; to place my mum into the care of others but we were struggling to meet her needs and she needed more care than we were able to provide.
We chose Hilderstone Hall because we liked the Manager and the atmosphere

of the home immediately just felt right. We made the right decision.
The staff have become like family. They are so very kind, conscientious and hardworking, and importantly have been the same people over the past 15 months. There is a lot of laughter and good cheer and the decor is that of a fancy hotel! My mum is very happy and settled and has made friends. We can drop in anytime of day or night and are always welcome.

Reply from Melanie Fenton, General Manager. at Barchester Hilderstone Hall

Thank you so much for the positive feedback. We are pleased that your Mum has settled here at Hilderstone, you are right we are like a family.I will cascade your kind words to the team, this is appreciated.

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Review of
Barchester Lawton Rise Care Home
from Gareth O (Grandson of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

My Gran was a resident at Lawnton Rise for a number of years. The care provided to her was outstanding.
My Gran was always clean, well dressed and so very well looked after - this was always one of the issues that my Gran worried about in the early days of her dementia, she wanted to be clean.

Hydration was always available to her, and staff always provided prompts and assistance with food when needed. You could visit at any time and everything was as you'd hope it could be.
Staff were always on hand to ask any questions, and it was clear that they knew everything about my Gran and her needs, you can clearly tell that they care. Nothing is ever too much trouble, and the staff will go above and beyond to assist and reassure you. What more can you wish for?
I cannot offer enough praise and thanks to all at Lawton Rise. Thank you for making my Gran's final years comfortable and peaceful.

Reply from Kristen Fitzgerald, CRM at Barchester Lawton Rise Care Home

Thank you, Gareth, for your kind comments about your experience at Lawton Rise. Our residents' wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. It was a pleasure to care for your Gran, if you ever need anything in the future, please do not hesitate to reach out.

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Review of
Barchester Hilderstone Hall
from A N (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Fantastic caring staff my Dad is very settled and happy. They accommodate his specific requests and facilitate regular communication for all of family
The building and gardens provide a beautiful serene environment to sit and watch the birds and changing of the seasons and is equally as beautiful

indoors the lounges and dining rooms are spacious and comfortable.

Reply from Melanie Fenton, General Manager at Barchester Hilderstone Hall

Thank you for your kind words regarding the care that your Dad receives at Hilderstone Hall. Your Dad is a pleasure, he changes his hat to match the seasons, Straw hat for when the sun is shining and his Trilby hat for when it is a dull day. We will feedback your positive review to the whole team

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Review of
Barchester The Spires Care Home
from D M (Respite Resident) assisted by family/friend published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Food excellent, carers kind and caring, very hospitable.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you for your review. We are very proud of our caring carers and the delicious food and we're glad to see you agree!

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Review of
Barchester Hilderstone Hall
from R S (Nephew of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience

Overall I'm impressed with Barchester HQ and Hilderstone Hall. Polite and professional staff, nice home in pleasant grounds. Proactive engagement from initial enquiry through to moving in and now with ongoing care. Lots of interactive activities and the staff get to know those in their care is very

apparent. There'll always be some issues, it goes with the territory, but I've found the staff to be forward leaning and helpful and my Aunt appears settled and happy and cared for, which is something we are obviously pleased with. Thank-you

Reply from Melanie Fenton, General Manager at Barchester Hilderstone Hall

Thank you for taking the time to share your review with us, we really appreciate all comments we receive so we can continuously improve our service. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester The Spires Care Home
from Sally H (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My Dad and his partner spent a week in respite care at The Spires. The room, facilities, food and staff were all A1. The anticipated respite was achieved and my Dad in particular had a fabulous time enjoying the activities and meeting new people.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you for your lovely review, We are so pleased that your dad and his partner enjoyed their stay and we hope they will come back soon!

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Review of
Barchester Lawton Rise Care Home
from Robert G (Husband of Resident) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience

My family and I were extremely impressed with the level of care given to my wife while in Barchester Lawton Rise Care Home. The staff, from front of house to carers and nurses, were excellent. We knew my wife was well looked after. There were regular updates on food and fluid intake and of any health

issues that occurred. My family and I were looked after as well when there. I would recommend this home to anyone who wants to see their relative treated with care, respect and dignity. Unable to comment on activities for patients as my wife was bedbound and unable to take part. Otherwise, excellent.

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Review of
Barchester Lawton Rise Care Home
from L B (Daughter of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

My mum was in Bachester Lawton Rise for 20 months. She was always clean, tidy and well dressed. She passed away in October 2024. The nursing staff and carers provided professional excellent care for the whole of her stay. The staff always kept me well informed on her progress. All the staff are caring,

compassionate and kind. When I visited, the administration staff were always warm and welcoming. The housekeeping staff do a marvellous job with laundry and keeping the home well maintained and clean. The catering staff provide good quality food and make residents a cake for birthday celebrations. A big thank you to all the staff.

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Review of
Barchester Lawton Rise Care Home
from S S (Daughter of Resident) published on 6 December 2024

Submitted via Website • Report

Overall Experience

Mum spent the last few weeks of her life at Barchester Lawton Rise Care Home in Goldenhill, following a few months in hospital.
The care she received at Lawton Rise was outstanding in every way.
Despite having dementia and complex physical needs, the staff got to know Mum very well and they were exemplary

in their care of both her physical and emotional needs.
Sadly, her health issues resulted in her death but as a family, we are all confident that Mum could not have been anywhere better at the end of her life.
Every single member of staff at the home went above and beyond our expectations and not only did they care for Mum at the end of her life with compassion, they also showed immense empathy towards us, her family, as we came to terms with Mum's deteriorating health.
We cannot praise them highly enough and thank them for making the last few weeks of Mum's life as comfortable as possible.
Thank you, all of you.

Reply from Ula Muskus, Operations Manager at Barchester Lawton Rise Care Home

Thank you very much for your lovely words about our home and the team. It was such a pleasure to care for your mum. I will ensure your feedback is passed on to the whole team. We are all thinking of you and sending our warmest wishes.

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Review of
Barchester The Spires Care Home
from Janet H (Daughter of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

The staff on the reception desk are always so friendly, helpful and caring. We have been so pleased with the responsiveness of the nursing staff who have guided us through everything so kindly. The home is spotless, we always comment on how clean Mum's room is and how lovely and tidy the whole home

is. Mum has only lived there for five months but says she loves it and doesn't have to worry about anything!

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your review. I am so pleased that your mom has settled well with us, it is a pleasure having her with us! We have so enjoyed getting to know not only your mom but also you and your family.

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Review of
Barchester Lawton Rise Care Home
from Colleen M (Daughter of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience

Absolutely outstanding care received by my mother from a wonderful, caring, compassionate, professional team. The transfer from home to permanent care was smooth and efficient, we were kept updated every step of the way and supported throughout this procedure. The staff, as a whole, are truly amazing.

I knew, without a doubt, my mother was very much cared for as if she was their own parent. The environment is relaxed and wholesome with many activities for the residents to enjoy. Even though my mother was in late-stage dementia, I know she was contented in their care. They definitely deserve some sort of reward for their kindness and professionalism. I can't thank them enough.

Reply from Jennifer Dale, GM at Barchester Lawton Rise Care Home

Thank you so, so much for your lovely words about our home and team. It was such a pleasure to care for your mum and to get to know you and your family. I will ensure your feedback is passed on to the whole team. We are all thinking of you and sending our warmest wishes.

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Review of
Barchester Lawton Rise Care Home
from I D (Friend of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience

The care and compassion given by all of the staff at Barchester Lawton Rise Care Home goes above and beyond. The staff always take the time to chat and offer anything needed even though they are always on the go. From entering the home, it is a warm, welcoming beautiful place, there is always refreshments

offered on arrival, it is very clean and well maintained. If I ever have to ask the staff about anything, they always take the time to answer fully and confidently and make sure I fully understand and am happy with their response. We always look forward to visiting days and can rest easily knowing that everyone working at Lawton has the well being of all residents as their priority. A big, big thank you to everyone working at Lawton Rise Care Home.

Reply from Jennifer Dale, GM at Barchester Lawton Rise Care Home

Thank you so much for your review. We value all feedback and work hard to deliver high standards of quality care and a warm, inviting atmosphere at all times. I will pass on your feedback to the team, it will mean so much to all of them.

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Review of
Barchester Lawton Rise Care Home
from S D (Relative of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

As a relative of a resident who resided at Barchester Lawton Rise Care Home, the care, atmosphere and staff are brilliant, there is always something going on to keep the residents entertained. It is a very clean, well-maintained, well-run home. The staff are also very approachable and go out of their

way to make you feel welcome.

Reply from Jennifer Dale, GM at Barchester Lawton Rise Care Home

Thank you so much for your lovely review. I will make sure your feedback is passed on to the team as it is always greatly valued and a fantastic indicator of the hard work and dedication they put into their roles. We are so glad that you are happy with the care and services that we provide.

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Review of
Barchester The Spires Care Home
from Dennis E (Friend of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

Upon visiting to see my friend's mother (two weeks respite), I found it was a lovely place, friendly and a real pleasure to visit!

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your review. We are pleased you enjoyed your visit to us and hope your friend enjoyed their stay also. We hope to welcome you back to see us soon.

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Review of
Barchester The Spires Care Home
from C B (Daughter of Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience

This is the fourth time my mother has stayed here for respite care. She has dementia (nine years) but it always happy to spend her time here. The food always looks so appetising, the surroundings so comfortable and accessing the outdoor balcony area is a treat for her. It looks and feels like a five-star

hotel with every detail taken care of. The last couple of times when it has been time to go home, she has cried as she has enjoyed it so much. We're always confident that she's comfortable and well cared for during her stays at Barchester The Spires Care Home.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your kind review. We always look forward to your mom coming to visit us and look forward to welcoming her back!

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Review of
Barchester Hilderstone Hall
from Lorraine G (Sister of Resident) published on 19 September 2024

Submitted via Website • Report

Overall Experience

Called to see my sister today who has dementia, straight away I was greeted with a smile and when I said who I was here to see she said 'ohh birthday girl today', what a lovely touch! Then another lady said 'oh yes she's up, dressed and ready for her birthday do you know where to go?' There was a balloon

and a banner on her bedroom door and they said the chef was baking her a birthday cake. I then met a carer, what a lovely caring person, and another, both so pleasant and really interacted with my sister. She also speaks highly of another one of the other carers.
I really can't praise Barchester Hilderstone Hall and the wonderful staff enough. It's not nice having to put a family member in a home but I feel so happy knowing that she's cared for and so well looked after.
Thank you, thank you, thank you for the amazing work you do!

Reply from Melanie Fenton, General Manager at Barchester Hilderstone Hall

Thank you so much taking the time to write such a lovely review of your experience at Hilderstone Hall. The team are passionate about getting to know all our Residents, including their birthdays and making sure we celebrate these special events. I will share your positive comments with the team and we look forward to welcoming you back to Hilderstone Hall again soon.

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Review of
Barchester The Spires Care Home
from Amelie B (Friend of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

Barchester The Spires Care Home is a wonderful place. The staff are very loving yet professional, highly compassionate and attentive. As a visitor of a resident, they made me feel very welcome and were extremely helpful whenever I needed information or support. The atmosphere in the home is warm and

peaceful. Additionally, management as well as staff are both very considerate and accommodating. It feels good to know my friend is being well looked after here. To everyone working at The Spires Care Home: thank you for everything that you do every day!

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your review. We are so pleased that you have enjoyed visiting your friend here and we look forward to your next visit! It is a privilege to care for your friend, and he is such a big part of our family here.

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Review of
Barchester The Spires Care Home
from Helen-Lesley A (Respite Resident) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience

I enjoyed y respite week very much. The room ad its bathroom were lovely. All the staff were very kind and considerate. Drinks were always available and there were choices for meals. The food and drinks were excellent. I took part in two sessions of exercise which were good, also watched the streamed

Sunday service from the cathedral. I watched the Olympics on TV and listened to the radio, also did my own hobby of painting. My husband felt welcome when he came to visit me. The garden is kept very well, I wish it was more used by residents. My husband was very pleased with the care I received, at the end of the week, he knew I had benefitted from my stay.
Although I had said that I did not have sugar, no response! No puddings at first.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Dear Helen-Lesley, we are so pleased that you enjoyed your stay with us and that you were pleased with the care you received. It was a pleasure to have you and we were all so impressed by your painting! Thank you again, hopefully, we will see you soon.

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Review of
Barchester The Spires Care Home
from S F (Daughter of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience

Great environment for those needing very minimal care. Most carers are lovely. Management very poor and lacking in compassion and overall ethos seems to be more about what they can't do than what they can do. Repeatedly told 'we're not a nursing home, we can't do that' and felt like there was a disclaimer

on everything. Dad was only there for 6 weeks and had multiple falls. Injuries were not well cared for and some were ignored and not recorded. Several minor medical matters (which they could not treat) not escalated. When we chased we were promptly told they couldn't meet his needs so he had to move. This was only 5 weeks since their assessment. No discussion or warning. He had been accepted as a permanent resident and we were due to sign the contract in a few days time. Their 'requires improvement' CQC status is in part due to leadership and I agree. With hindsight, Dad should not have been accepted, they could not offer the required level of care, maybe a case of £££££ over care!

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thanks for your review and your kind words regarding our staff. We're sorry you're not fully satisfied with your experience at our home. I can see that you received a response to your concerns on 7 August as part of our complaints process. If you feel that your concerns haven't been fully addressed and would like to escalate them, please reach out to us at feedback@barchester.com and we'll see how best we can help you. Kind regards Barchester's Feedback Team.

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Review of
Barchester Hilderstone Hall
from Anna E (Respite Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience

Undoubtedly, a well above average experience, especially in view that is based on a comparison with a previous care home (residential) for which I paid the same amount. All staff, management, nurses, carers etc. pass the test with flying colours with the exception of one individual which I am not allowed

to mention but should not be employed in this superb establishment but should be sacked.

Reply from Melanie Fenton, General Manager at Barchester Hilderstone Hall

Hi Anna. Thank you for your kind review and that you feel, overall, that the home was well above your expectations. I am pleased that we were able to meet your Italian dietary requirements for yourself and your friend. The residents really enjoyed the entertainment that he provided. Wishing you good health for the future and hopefully, we will see you again.

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Care Homes Owned by Barchester Healthcare Ltd in Staffordshire

Barchester Healthcare Ltd Locations in Staffordshire (3)

Barchester Healthcare Ltd Reviews in Staffordshire (273)

Barchester Hilderstone Hall

Barchester Lawton Rise Care Home

Barchester Hilderstone Hall

Barchester The Spires Care Home

Barchester Hilderstone Hall

Barchester The Spires Care Home

Barchester Lawton Rise Care Home

Barchester Lawton Rise Care Home

Barchester Lawton Rise Care Home

Barchester The Spires Care Home

Barchester Lawton Rise Care Home

Barchester Lawton Rise Care Home

Barchester Lawton Rise Care Home

Barchester The Spires Care Home

Barchester The Spires Care Home

Barchester Hilderstone Hall

Barchester The Spires Care Home

Barchester The Spires Care Home

Barchester The Spires Care Home

Barchester Hilderstone Hall

Awards / Recognitions (14)

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