Barchester Healthcare Ltd in Suffolk | 2 Care Homes

Review of
Barchester Alice Grange Care Home
from Alison L (Daughter of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

Our mother had a stroke in 2023, had lost the mobility on her left side and hadn't been coping well with home carers. We were delighted that we managed to get her a room at Alice Grange as it looked amazing and the carers were so friendly.
The food leaves a lot to be desired and the strict regime of

the management was heart-breaking. My mother was not allowed a table for jigsaw puzzles, despite whole rooms not in use. When they used the dining room on the 1st floor, there were only 4 residents in there, but they were made to sit on the table in the middle & not permitted to move next to the window. Rules are so strict and appearance is too important.
The carers and cleaners were amazing and well qualified, but over worked as bells were constant. The management team seemed ok at first, but finance was a mess and the admin bordered on rude and uncaring. So glad she left as she is so much happier in her new home, laughs more & her mobility has improved. Looks aren't everything.

Reply from Raciel Sagun, General Manager at Barchester Alice Grange Care Home

Thank you for your review. We are sorry to hear your experience with Alice Grange did not meet your expectations. It was discussed before that Barchester have a strict infection control and have an appropriate environment to carry out an activity taking consideration the health condition, well-being and individual preferences of residents. We are glad to hear after a year that mum is settled and happy.

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Review of
Barchester Oulton Park Care Home
from Kath C (Daughter of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

My mum has really changed since she has lived at Barchester Oulton Park Care Home. Her life has been enriched by constant, caring company, helpful routines and wonderful activities. She is always smiley and eager to speak to staff as well as other clients. She is eager to thank them and appreciates

all the staff do for her. As her daughter, I feel nothing but relief and gratitude.

Reply from Saran Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your feedback it really does mean so much to the team, if you have any suggestions on where we can improve please let us know. Your review will be shared with the team many thanks.

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Review of
Barchester Alice Grange Care Home
from D A (Nephew of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

My Uncle has recently come to reside at Alice Grange Care Home. My first visit was so welcoming and really festive, I was offered refreshments and mince pies, it made it feel like a real home from home. The home was decorated beautifully and very Christmassy. There was lots of fun and laughter heard.

There was a singer on the day that I visited but on looking at their activities planner, there was so much more planned over the Christmas period. I look forward to visiting again soon and all my worries about my Uncle being in a care home have now been put aside, as I know he is comfortable receiving good hearty meals. He has a smile on his face with all the planned events that are happening and what he has already gone to.

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Review of
Barchester Alice Grange Care Home
from John C (Respite Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

I found it very relaxing. I would recommend it if you can afford it!
The staff are caring and all treated me with respect.

Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care Home

Thank you for your review. We are glad that you found your stay relaxing

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Review of
Barchester Oulton Park Care Home
from Keith W (Son of Resident) published on 5 December 2024

Submitted via Website • Report

Overall Experience

A lovely place with excellent staff and care. My father spent his last days here and I couldn't have found a better place for him. The food was very good although he couldn't eat very much they tried to find things he liked. Very clean and excellent facilities for visitors as well.

Reply from Sarah Wright, Manager at Barchester Oulton Park Care Home

Thank you so very much for taking the time to review Oulton Park, we really appreciate your lovely comments and will be shared with the team. Thank you again, best wishes.

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Review of
Barchester Alice Grange Care Home
from T L (Niece of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

I would like to know the activities that are participated in.
Unsure whether undressing into her night clothes and showering each day. At home, she did need help. Knowing her, she's probably saying she's capable but I'm not sure - need checking.
These are just teething troubles whilst she settles

in. Overall, very happy.

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Review of
Barchester Oulton Park Care Home
from N S (Niece of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

Our experience has been positive. My aunt is receiving the level of care we had hoped for. All of the staff have been very kind and friendly, even when my aunt is being tricky. I feel confident that my aunt gets the best care and I feel sure that I have found the best care for her.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park and your lovely comments, it really does mean so much to the team here. We would love to hear your thoughts and suggestions on the areas where we can improve our score rating. We have a suggestion box in reception or feel free to share them with me or any member of our team. Thank you again.

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Review of
Barchester Alice Grange Care Home
from Martin P (Son of Resident) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience

Overall, patient is very happy, clean and safe. Staff are very polite, very well cared for, very welcoming environment. Needs met all the time. Would recommend highly.

Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care Home

Thank you for reviewing us at Alice Grange, we appreciate your feedback.

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Review of
Barchester Alice Grange Care Home
from Malcolm G (Respite Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience

Friendly and welcoming home. Clean and tidy.

Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care Home

Thank you for your comments, we really appreciate feedback and glad that you found our home welcoming. We will pass your comments to our team.

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Review of
Barchester Alice Grange Care Home
from G B (Respite Resident) assisted by family/friend published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience

Barchester Alice Grange Care Home is a wonderful place and the staff try their hardest to give an excellent overall experience. Great home and care!

Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care Home

We are so glad that your stay with us was a great experience. Your kind words will be relayed to the team.

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Review of
Barchester Alice Grange Care Home
from J B (Wife of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience

I was pleased that I chose this care home for respite for my husband and the staff seemed very caring.
Also, I was given a tour when I called for a brochure which I very much appreciated.
My husband enjoyed the activities, especially the concerts.

Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care Home

We were so happy that you chose us for respite for your husband, he really did enjoy all the activities and was so grateful to have spent his birthday with us, enjoying and joining in on our karaoke was a pleasure to see from our team.

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Review of
Barchester Oulton Park Care Home
from Jackie H (Sister of Resident) published on 6 September 2024

Submitted via Website • Report

Overall Experience

My brother returned to the home after a spell in hospital, they made him so welcome. It was also his birthday, they are all so caring. I can't thank them enough, his room was changed so he could use a wheelchair, brilliant team.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park and your kind comments. We really appreciate your review and it's so good to have him back with us at Oulton. I will share your review with the team. Kindest Regards

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Review of
Barchester Alice Grange Care Home
from David M (Son of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience

My sister and I were very impressed with the facilities at Barchester Alice Grange Care Home the day my mother was taken there. She was given her own room and settled in very well. The room was lovely and big which helped us as Mother has a large family. The food was always nice and served with a smile,

as was everything else done at Alice Grange. Very professional. The activities are many, if you are able, with the activities coordinator very busy, planned things as there is always something going on. People are going out and about the local area, enjoying a day at the seaside or local museums. The home also has local musicians coming in to entertain the residents from time to time. The gardens are well-maintained and a joy to walk around with a beautifully laid out water feature in the newly constructed pagoda. Nothing is ever too much trouble for the very hard-working staff. The home has a great bunch of volunteers, who do a wonderful job, assisting the staff. All in all, an excellent home.

Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care Home

We will pass on your kind words to staff and volunteers.

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Review of
Barchester Oulton Park Care Home
from Sarah L (Daughter of Resident) published on 8 August 2024

Submitted via Website • Report

Overall Experience

Clean tidy and mostly friendly understanding staff, except one who for the 6th time has refused to let me speak to my mum due to it being 5.30pm!
The downsides are, she is left alone in her room for the majority of the day and isn't allowed to socialise with other residents all day, unlike her previous

care home.
The two people who run activities are brilliant, can't fault them, but if you want to be refused access to a telephone call with a loved one then this is the place to stay. I'm seriously considering asking social services to move mum to somewhere that can be accommodating and empathetic to the family as well as supporting my mum. Her dementia is at a stage where she forgets quickly and hearing from myself or her grandchildren cheers her up, regardless of the time.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thanks for your review. All comments have been shared with the team and we are sorry to read your feedback about not being able to speak to your mum over the phone during mealtimes. We do have scheduled meal times in place for all our residents so they can dine together if they wish to do so, please be assured if there is a way we can support a call over meal times we try to do this. We understand you are looking to move mum closer to you as the travelling time to us at the moment is quite long, your mum is a pleasure to have with us and if there is anything we can support you with, please let us or our General Manager know. Kind Regards, Barchester's Feedback Team.

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Review of
Barchester Oulton Park Care Home
from Warren T (Son of Resident) published on 2 August 2024

Submitted via Postal Card • Report

Overall Experience

Thank you for the care and attention given to my parents during their stay with you.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park and your comments which I will pass on to the team. Your review really means so much to the team and hope all is going well. Kind regards.

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Review of
Barchester Alice Grange Care Home
from Jonathan W (Son of Resident) published on 24 July 2024

Submitted via Website • Report

Overall Experience

I have been so impressed with my mother's care home and the wonderful team who work tirelessly to ensure all the residents are kept safe. The rooms are very spacious and all the communal areas are wonderful. The gardens are very well kept. All the residents are encouraged to help out and can have their

favourite plants and flowers planted. The dining facilities are second to none. I can't recommend Alice Grange Care Home enough. You need to visit to appreciate it to its fullest.

Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care Home

Thank you for your comments we will pass on your feedback to all of our Team.

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Review of
Barchester Oulton Park Care Home
from Norma R (Friend of Resident) published on 5 July 2024

Submitted via Website • Report

Overall Experience

Experience in the past for a resident friend and today viewing for a friend for respite care in September, this is second to none in comfort, facilities, and the most caring of staff it is like a luxury hotel all on one floor.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so very much for your amazing feedback and for taking the time to review us. Your review means so much to all the team here at Oulton Park and I will be sharing it with the team. Thank you again.

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Review of
Barchester Oulton Park Care Home
from E N (Son of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

Professionalism, friendly and helpful staff. I am my family wanted the best level of care for our mother and Barchester Oulton Park Care Home has been a very good choice. Only a resident for a couple of months but we can already see the physical and mental benefit to our mother. A great part of this

is the high level of attentiveness from the staff.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review and feedback to Oulton Park. It really means so much to the team here. Thank you again.

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Review of
Barchester Oulton Park Care Home
from Karen S (Daughter of Resident) published on 26 June 2024

Submitted via Website • Report

Overall Experience

We moved our mother into Barchester Oulton Park last year, and we cannot praise the staff enough, from auxiliary to management. They work together as a team and seem happy in their jobs as carers. The staff have many good qualities like kindness, attentiveness and empathy, and are always very respectful

to both residents and their families. The home and its surroundings are inviting and very homely, it hasn't got such a 'clinical' feel to it as they have good carpets and home furnishings, complete with a cafe area with free tea, coffee and cakes, etc. I would highly recommend this care home for anyone's loved ones.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so very much for taking the time to feedback and your comments. Your review really means alot to all of us here at Oulton Park and really is appreciated by the team, which I will share with the team. Thank you again.

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Review of
Barchester Alice Grange Care Home
from Jane P (Next of Kin) published on 15 June 2024

Submitted via Website • Report

Overall Experience

What a fabulous place, kind and caring, a real home-from-home environment. Activities are varied and plentiful, and staff are fantastic at meeting and considering the needs of everyone on a day-to-day basis, it's definitely not a 'one size fits all' approach. This is care at its absolute best.

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Care Homes Owned by Barchester Healthcare Ltd in Suffolk

Barchester Healthcare Ltd Locations in Suffolk (2)

Barchester Healthcare Ltd Reviews in Suffolk (289)

Barchester Alice Grange Care Home

Barchester Oulton Park Care Home

Barchester Alice Grange Care Home

Barchester Alice Grange Care Home

Barchester Oulton Park Care Home

Barchester Alice Grange Care Home

Barchester Oulton Park Care Home

Barchester Alice Grange Care Home

Barchester Alice Grange Care Home

Barchester Alice Grange Care Home

Barchester Alice Grange Care Home

Barchester Oulton Park Care Home

Barchester Alice Grange Care Home

Barchester Oulton Park Care Home

Barchester Oulton Park Care Home

Barchester Alice Grange Care Home

Barchester Oulton Park Care Home

Barchester Oulton Park Care Home

Barchester Oulton Park Care Home

Barchester Alice Grange Care Home

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