Barchester Healthcare Ltd in Tyne & Wear | 6 Care Homes

Review of
Barchester Appletree Grange Care Home
from Michael T (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

Stayed with my dad until an ambulance arrived at 12 at night. As I live in London I can't explain how great full I was knowing dad wasn't on his own
I really appreciated there care and understanding to the situation

Reply from Jane Longstaff, On behalf of Appletree Grange at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Appletree Grange Care Home
from A B (Wife of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

In the few months my husband has been in care, I found the staff very caring, that includes all staff from Management to Domestics. All my husband's needs have been taken care of and privicy and dignity has been shown to him. I would recommend Appletree Grange to anyone who may need care.

Reply from Jane Longstaff, On behalf of Appletree Grange at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Washington Grange Care Home
from Elaine B (Partner of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

After a week resident very settled & interacted with carers who were very patient and warm towards him, Food very good and plenty of liquid through out the day. The resident has dementia, very confused and little speech. He is kept spotlessly clean & presentable.

Reply from Paula Joicey, General Manager at Barchester Washington Grange Care Home

Thank you very much for your review Elaine, It is a pleasure to look after your partner, he is a gentleman.

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Review of
Barchester Springvale Court Care Home
from C C (Power of Attorney of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

Springvale is a comfortable, clean and caring environment. The staff provide excellent professional care and are very much focussed on the wellbeing of the residents. Staff are friendly and attentive. Above all Springvale is a safe environment. It is a welcoming place.

Reply from Jane Longstaff, On behalf of Springvale Court at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Washington Grange Care Home
from Lynne L (Niece of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Visited Friday 17th and Saturday 18th January 2025.
I was impressed by the care staff who were engaging and interactive with all residents present.
My aunt looked well cared for, hair and nails are done weekly. She was happy and comfortable. She gets on with all the care staff. The food was of good

quality and I was asked if I would like to join her for lunch. Her daughter-in-law visits regularly with my aunt's dog, who she misses greatly.
The afternoon entertainment was provided by a young singer. He had a fabulous voice, sang a variety of styles. All throughout, he was encouraging the residents to join in, dance and sat with them if they were unable to get up. The residents appeared to really enjoy themselves, singing, dancing, clapping and generally joining in.
The manager was present both days and very interactive with her residents and staff.
The home was clean, tidy and well cared for. I thoroughly enjoyed my visits to this home.

Reply from Paula Joicey, General Manager at Barchester Washington Grange Care Home

Thank you so much for your kind words. We are so pleased you enjoyed your visit and hope to see you soon.

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Review of
Barchester South Chowdene Care Home
from Moira R (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My dad has been a resident for almost three years until his recent death, November 2024. They made my dad's time so much more bearable and enjoyable. Wonderful staff. Very caring, helpful and supportive. A smaller home which gave it a more homely feel and everyone there certainly made my dad smile every

day. Thank you.

Reply from Jane Longstaff, On behalf of South Chowdene at Barchester South Chowdene Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Appletree Grange Care Home
from C R (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

The care home was very quick to respond to my inquiry for respite care admission. They made the necessary arrangements with the hospital before discharge. That took a weight off my shoulders during an acutely difficult period. On admission to the care home, my relative was assessed for risk of falls

and appropriate measures were quickly put in place. I have observed that there is a very good ratio of staff to clients. There are weekly GP visits. The management is quick to respond to queries from clients' next of kin. I have had no cause to make a complaint about this establishment in the six weeks that I have been dealing with it. I think that it is a very good care home.

Reply from Ben Patterson, General Manager at Barchester Appletree Grange Care Home

Hello, thank you for your feedback. We are really pleased to hear such positive feedback and that your family member is happy and content here at Appletree Grange.

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Review of
Barchester Harton Grange Care Home
from Denise H (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

Fantastic the lengths you go to to accommodate my mam. The care she gets is round the clock and we are so grateful for the wonderful care she gets.

Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Harton Grange Care Home
from H N (Great-granddaughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

Absolutely fantastic experience since my great-nana came in. She is cared for well and it's clear how happy and comfortable she is. She is always telling us when she's had her hair done or sausages for breakfast. It's great to see her so content and doing so well at 101 and that's down to the staff

here looking after her 24/7. Also to add, the the staff provide so much support to my nana and auntie, making sure they know exactly what is going on and take care of every detail. Seriously a 10/10 for them all.

Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Harton Grange Care Home
from A H (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

So happy with the support and care given to my mother every day. The whole team work together to provide a full care package second to none. Thank you very much.

Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Washington Grange Care Home
from Stacey L (Granddaughter of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

My grandmother transferred from another home to Barchester Washington Grange Care Home due to lack of care. She did not speak at all.
Since being at Washington Grange, she has spoke to us, looks happy, we can't thank staff enough.

Reply from Jane Longstaff, On behalf of Washington Grange at Barchester Washington Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Bedewell Grange Care Home
from C B (Sister of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

Our brother was in hospital for 14 weeks after suffering a bleed on the brain in which it affected his speech and a little of his concentration. We we're informed by the consultant that he needed 24 hour care, so then we looked at Barchester Bedewell Grange Care Home, as soon as I walked in the care

home we felt a warmth, the management, activities, housekeepers, chefs and fabulous care staff go above and beyond in making our brother feel like their family member. I work in a care home and Bedewell Grange is a great choice of residential and dementia care.

Reply from Rebecca Travis, General Manager at Barchester Bedewell Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. It is lovely to hear that we have been able to make a difficult transition go smoothly for a resident and their family he is a pleasure to support. Kind regards, Rebecca.

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Review of
Barchester Appletree Grange Care Home
from J S (Daughter of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident of Barchester Appletree Grange Care Home since February 2024. The staff in the care home are fabulous! My mum is happy and looked after with the utmost care and dignity. There are lots of activities for the residents to enhance their day and ensure they feel valued. I must

mention the new manager who joined in October 2024. He is fantastic and has introduced new initiatives and ideas all of which have further improved the home. Well done!

Reply from Ben Patterson, General Manager at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Washington Grange Care Home
from Vivien B (Daughter of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

My mam stayed at Barchester Washington Grange Care Home for one week of respite in October 2024.
She had a very pleasant and happy week with all of the staff being very caring and friendly.
The care home itself has a very homely, warm and comforting atmosphere and I knew instantly my mam was going

to be cared for at the highest of standards. All of Mam's needs were catered for. She enjoyed all the meals, from breakfast to evening meal. She enjoyed the entertainment and mixing with other residents. Our family want to thank all of the staff for taking such great care of our mam's needs. We want Mam to stay with you again.

Reply from Jane Longstaff, On behalf of Washington Grange at Barchester Washington Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Appletree Grange Care Home
from I B (Wife of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

My first impression when I entered the home was that it was a very happy place. The staff were very friendly and professional. The atmosphere was so relaxed. I felt sure my husband would be well cared for.
He has a lovely room looking out onto the road which he likes because he loves to watch what

is going on. I am so glad he is able to stay here.

Reply from Ben Patterson, General Manager at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Bedewell Grange Care Home
from Carolynn R (Daughter of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

This care facility deserves the best possible review! Mum has been a resident since Easter and has no time in her life now to be lonely, sad or miss her independence. She is continually encouraged to join in the fabulous activities so carefully planned and executed. The carers, managers and activity

coordinators are fabulous and nothing, at all, is too much trouble for them. There is a new cleaner who Mum has high praise for. I had no idea such wonderful places existed and we are delighted we are lucky enough to have Mum in their excellent, caring hands. Thank you so much Barchester Bedewell Grange Care Home. If any prospective relatives want to chat to me, I would be delighted to share my thoughts with them.

Reply from Jane Longstaff, On behalf of Bedewell Grange at Barchester Bedewell Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Springvale Court Care Home
from Alan M (Husband of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

Having visited several homes within a ten-mile radius, I was confident that Barchester Springvale Court Care Home was the most suitable home to care for my wife. Having visited my wife several times a week for eight months, I know that I made the right decision. The home is expertly managed, always

clean and tidy and all the staff are friendly and efficient.

Reply from Jane Longstaff, On behalf of Springvale Court at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Appletree Grange Care Home
from Harry H (Husband of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

I cannot praise too highly what I think of the care, the staff and the food that my wife gets since she came into Barchester Appletree Grange Care Home about one month ago.

Reply from Jane Longstaff, On behalf of Appletree Grange at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Bedewell Grange Care Home
from Lynsey B (Relative of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

Our family was told our mam/nana was no longer safe to live alone and to source alternate accommodation. We had never dealt with this before and really didn't know where to begin, after lots of research we opted for Barchester Bedewell Grange Care Home on a respite basis. After a few weeks this was

made permanent due to the care and professionalism of the staff. From day one, all members of staff and residents made our mam/nana extremely comfortable, quickly turning her into a social butterfly. Nothing is too much trouble for the staff who go above and beyond not only for her but for our family. The accommodation is immaculate and has a real sense of a family environment with lots of activities to keep her stimulated.

Reply from Rebecca Travis, General Manager at Barchester Bedewell Grange Care Home

Thank you for your comments and we are so pleased to see that our home has provided your mam with a new lease of life, it is a pleasure to support her and the family. Many thanks, Rebecca.

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Review of
Barchester Springvale Court Care Home
from Christine B (Daughter of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

Mam suffers from dementia and has been a resident since February 2024. The day she was admitted was her 90th birthday and the staff gave her flowers, card and a cake on arrival, such a lovely gesture. Words cannot express how very professional, caring and sympathetic all the staff are. They have spent

a lot of money on extending and maintaining the garden which on a sunny day is a lovely place to sit. This home was the first one me and my sister visited and after looking around we made our choice. We have not been disappointed. Well done team Barchester Springvale Court Care Home.

Reply from Jane Longstaff, On behalf of Springvale Court at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Care Homes Owned by Barchester Healthcare Ltd in Tyne & Wear

Barchester Healthcare Ltd Locations in Tyne & Wear (6)

Barchester Healthcare Ltd Reviews in Tyne & Wear (400)

Barchester Appletree Grange Care Home

Barchester Appletree Grange Care Home

Barchester Washington Grange Care Home

Barchester Springvale Court Care Home

Barchester Washington Grange Care Home

Barchester South Chowdene Care Home

Barchester Appletree Grange Care Home

Barchester Harton Grange Care Home

Barchester Harton Grange Care Home

Barchester Harton Grange Care Home

Barchester Washington Grange Care Home

Barchester Bedewell Grange Care Home

Barchester Appletree Grange Care Home

Barchester Washington Grange Care Home

Barchester Appletree Grange Care Home

Barchester Bedewell Grange Care Home

Barchester Springvale Court Care Home

Barchester Appletree Grange Care Home

Barchester Bedewell Grange Care Home

Barchester Springvale Court Care Home

Awards / Recognitions (14)

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