Barchester Healthcare Ltd in Tyne & Wear | 6 Care Homes

Review of
Barchester Appletree Grange Care Home
from H M (Daughter-in-law of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

The staff very good and really happy. My mother in law settled well due to kindness of the staff. Food lovely. Drinks always on the go.

Reply from Ben Patterson, General Manager at Barchester Appletree Grange Care Home

Hi,Thank you for your review, we are glad that your Mother- in - law has settled in well here at Appletree Grange.

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Review of
Barchester Washington Grange Care Home
from Leslie Y (Son of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

My dad came in 6 weeks ago. I am very impressed with the place. It is like a hotel. The staff are very friendly and I have no fear of him receiving any abuse. My dad seems very settled. I wish the car park was bigger with many more spaces, otherwise it is very good.

Reply from Jane Longstaff, Divisional Sales & Marketing Manager, NE & Scotland at Barchester Washington Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Bedewell Grange Care Home
from J B (Daughter of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

The Bedewell grange care home is outstanding in my experience, my mum who has dementia is there as a permanent resident and the care she receives from the staff is exceptional, the decor is beautiful and it's always spotless clean. The food is nutritious and lovely, there's always lovely treats for

the residents in the coffee room. Mums settled in so well and she really likes being there and says she always feels safe. She loves all the lovely activities they put on for the residents and she's made a few friends in there. I'm so happy I chose this care home for her. Lovely place.

Reply from Rebecca Travis, General Manager at Barchester Bedewell Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. It is lovely to hear that we have been able to make a difficult transition go smoothly and its a pleasure to take care of her. Many Thanks Rebecca

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Review of
Barchester Washington Grange Care Home
from Brent S (Son of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Like so many of his generation my 96 year old father has a fierce independent streak. Some months ago, when he was first admitted, he was extremely uncooperative and confrontational. The wonderful staff insisted that they wouldn't give up on him and would persevere with him. I was doubtful. I shouldn't

have been. They have completely turned things around. Dad is settled, eating better and participates in the activities. The care given is on show every time we visit. A massive thank you to all the staff.

Reply from Paula Joicey, ..General Manager at Barchester Washington Grange Care Home

Thank you for your lovely comments your dad is a pleasure to look after,

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Review of
Barchester Washington Grange Care Home
from S C (Daughter of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

My dad lives here now he's happy clean comfortable and well fed looked after brilliantly the staff adore him. This home is well maintained the staff are fabulous they always make you feel welcome. The place is spotless and the food looks so yummy all homemade and plenty to choose from. Leaving my dad

there I know he's in good safe hands.

Reply from Paula Joicey, General Manager at Barchester Washington Grange Care Home

Thank you for your kind words, We are all one big happy family and love to make our residents smile.

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Review of
Barchester Springvale Court Care Home
from Laura P (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Absolutely lovely staff who can't do enough for their residents, it's such a lovely homely place to be/visit..
My mum loves being there and I love coming up there to see her and when I do she's always got a smile on her face and really happy to see us and when I leave my mind is massively at ease knowing

how cared for and looked after she is..

Reply from Jane Longstaff, On behalf of Springvale Court at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Appletree Grange Care Home
from Michael T (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

Stayed with my dad until an ambulance arrived at 12 at night. As I live in London I can't explain how great full I was knowing dad wasn't on his own
I really appreciated there care and understanding to the situation

Reply from Jane Longstaff, On behalf of Appletree Grange at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Appletree Grange Care Home
from A B (Wife of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

In the few months my husband has been in care, I found the staff very caring, that includes all staff from Management to Domestics. All my husband's needs have been taken care of and privicy and dignity has been shown to him. I would recommend Appletree Grange to anyone who may need care.

Reply from Jane Longstaff, On behalf of Appletree Grange at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Washington Grange Care Home
from Elaine B (Partner of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

After a week resident very settled & interacted with carers who were very patient and warm towards him, Food very good and plenty of liquid through out the day. The resident has dementia, very confused and little speech. He is kept spotlessly clean & presentable.

Reply from Paula Joicey, General Manager at Barchester Washington Grange Care Home

Thank you very much for your review Elaine, It is a pleasure to look after your partner, he is a gentleman.

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Review of
Barchester Springvale Court Care Home
from C C (Power of Attorney of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

Springvale is a comfortable, clean and caring environment. The staff provide excellent professional care and are very much focussed on the wellbeing of the residents. Staff are friendly and attentive. Above all Springvale is a safe environment. It is a welcoming place.

Reply from Jane Longstaff, On behalf of Springvale Court at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Washington Grange Care Home
from Lynne L (Niece of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Visited Friday 17th and Saturday 18th January 2025.
I was impressed by the care staff who were engaging and interactive with all residents present.
My aunt looked well cared for, hair and nails are done weekly. She was happy and comfortable. She gets on with all the care staff. The food was of good

quality and I was asked if I would like to join her for lunch. Her daughter-in-law visits regularly with my aunt's dog, who she misses greatly.
The afternoon entertainment was provided by a young singer. He had a fabulous voice, sang a variety of styles. All throughout, he was encouraging the residents to join in, dance and sat with them if they were unable to get up. The residents appeared to really enjoy themselves, singing, dancing, clapping and generally joining in.
The manager was present both days and very interactive with her residents and staff.
The home was clean, tidy and well cared for. I thoroughly enjoyed my visits to this home.

Reply from Paula Joicey, General Manager at Barchester Washington Grange Care Home

Thank you so much for your kind words. We are so pleased you enjoyed your visit and hope to see you soon.

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Review of
Barchester South Chowdene Care Home
from Moira R (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My dad has been a resident for almost three years until his recent death, November 2024. They made my dad's time so much more bearable and enjoyable. Wonderful staff. Very caring, helpful and supportive. A smaller home which gave it a more homely feel and everyone there certainly made my dad smile every

day. Thank you.

Reply from Jane Longstaff, On behalf of South Chowdene at Barchester South Chowdene Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Appletree Grange Care Home
from C R (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

The care home was very quick to respond to my inquiry for respite care admission. They made the necessary arrangements with the hospital before discharge. That took a weight off my shoulders during an acutely difficult period. On admission to the care home, my relative was assessed for risk of falls

and appropriate measures were quickly put in place. I have observed that there is a very good ratio of staff to clients. There are weekly GP visits. The management is quick to respond to queries from clients' next of kin. I have had no cause to make a complaint about this establishment in the six weeks that I have been dealing with it. I think that it is a very good care home.

Reply from Ben Patterson, General Manager at Barchester Appletree Grange Care Home

Hello, thank you for your feedback. We are really pleased to hear such positive feedback and that your family member is happy and content here at Appletree Grange.

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Review of
Barchester Harton Grange Care Home
from Denise H (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

Fantastic the lengths you go to to accommodate my mam. The care she gets is round the clock and we are so grateful for the wonderful care she gets.

Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Harton Grange Care Home
from H N (Great-granddaughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

Absolutely fantastic experience since my great-nana came in. She is cared for well and it's clear how happy and comfortable she is. She is always telling us when she's had her hair done or sausages for breakfast. It's great to see her so content and doing so well at 101 and that's down to the staff

here looking after her 24/7. Also to add, the the staff provide so much support to my nana and auntie, making sure they know exactly what is going on and take care of every detail. Seriously a 10/10 for them all.

Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Harton Grange Care Home
from A H (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

So happy with the support and care given to my mother every day. The whole team work together to provide a full care package second to none. Thank you very much.

Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Washington Grange Care Home
from Stacey L (Granddaughter of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

My grandmother transferred from another home to Barchester Washington Grange Care Home due to lack of care. She did not speak at all.
Since being at Washington Grange, she has spoke to us, looks happy, we can't thank staff enough.

Reply from Jane Longstaff, On behalf of Washington Grange at Barchester Washington Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Bedewell Grange Care Home
from C B (Sister of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

Our brother was in hospital for 14 weeks after suffering a bleed on the brain in which it affected his speech and a little of his concentration. We we're informed by the consultant that he needed 24 hour care, so then we looked at Barchester Bedewell Grange Care Home, as soon as I walked in the care

home we felt a warmth, the management, activities, housekeepers, chefs and fabulous care staff go above and beyond in making our brother feel like their family member. I work in a care home and Bedewell Grange is a great choice of residential and dementia care.

Reply from Rebecca Travis, General Manager at Barchester Bedewell Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. It is lovely to hear that we have been able to make a difficult transition go smoothly for a resident and their family he is a pleasure to support. Kind regards, Rebecca.

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Review of
Barchester Appletree Grange Care Home
from J S (Daughter of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident of Barchester Appletree Grange Care Home since February 2024. The staff in the care home are fabulous! My mum is happy and looked after with the utmost care and dignity. There are lots of activities for the residents to enhance their day and ensure they feel valued. I must

mention the new manager who joined in October 2024. He is fantastic and has introduced new initiatives and ideas all of which have further improved the home. Well done!

Reply from Ben Patterson, General Manager at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Washington Grange Care Home
from Vivien B (Daughter of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

My mam stayed at Barchester Washington Grange Care Home for one week of respite in October 2024.
She had a very pleasant and happy week with all of the staff being very caring and friendly.
The care home itself has a very homely, warm and comforting atmosphere and I knew instantly my mam was going

to be cared for at the highest of standards. All of Mam's needs were catered for. She enjoyed all the meals, from breakfast to evening meal. She enjoyed the entertainment and mixing with other residents. Our family want to thank all of the staff for taking such great care of our mam's needs. We want Mam to stay with you again.

Reply from Jane Longstaff, On behalf of Washington Grange at Barchester Washington Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Care Homes Owned by Barchester Healthcare Ltd in Tyne & Wear

Barchester Healthcare Ltd Locations in Tyne & Wear (6)

Barchester Healthcare Ltd Reviews in Tyne & Wear (406)

Barchester Appletree Grange Care Home

Barchester Washington Grange Care Home

Barchester Bedewell Grange Care Home

Barchester Washington Grange Care Home

Barchester Washington Grange Care Home

Barchester Springvale Court Care Home

Barchester Appletree Grange Care Home

Barchester Appletree Grange Care Home

Barchester Washington Grange Care Home

Barchester Springvale Court Care Home

Barchester Washington Grange Care Home

Barchester South Chowdene Care Home

Barchester Appletree Grange Care Home

Barchester Harton Grange Care Home

Barchester Harton Grange Care Home

Barchester Harton Grange Care Home

Barchester Washington Grange Care Home

Barchester Bedewell Grange Care Home

Barchester Appletree Grange Care Home

Barchester Washington Grange Care Home

Awards / Recognitions (14)

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