Barchester Healthcare Ltd in West Midlands | 5 Care Homes

Review of
Barchester Harper Fields
from S L (Daughter of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

My father went onto palliative caring in hospital + we needed to find a suitable nursing home for him. From the moment we walked through the door of Harper Fields we felt welcome + that a) they could cater for his needs + b) that he would be well looked after.
The staff went to great lengths to facilitate

his discharge + welcomed us all when he arrived.
Sadly his stay was very short but we had total confidence that the nursing team could meet his needs - + they did. Thank you. It meant the world.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We would like to thank you for taking the time to provide us with the feedback. Although the Warwick team only cared for you lovely dad for a few days they are so grateful they got to meet him and yourselves. We are so pleased we were able to provide a great experience under the very difficult circumstances.

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Review of
Barchester Fountains Care Home
from David Y (Son of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

My mother was a resident at Fountains for the last five months of her life and we cannot fault the care, professionalism and commitment of the whole team who looked after her.
Fountains provided a wonderful environment for a frail old lady struggling with vascular dementia and a number of age-related

co-morbidities which made staying at home with my 92 year old father no longer possible. The Fountains team welcomed her (and my father, who visited virtually every day), into a beautiful, safe place in which she could live her best life - engaged with and understood by charming and warm staff, engaged and entertained by the activities programme, fed by an expert catering team and where her personal needs were attended to with dignity and skill. When difficulties and crises arose (which they of course do) they were always handled with kindness and professionalism.

Reply from Zara Friend, General Manager at Barchester Fountains Care Home

Thank you so much for your review. We are truly grateful you chose our care home for your mother. It warms our hearts to hear that your mother and your father felt comfortable in our environment. Our team strives to provide the utmost care and compassion, and it's wonderful to know that you experienced this.

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Review of
Barchester Harper Fields
from V M (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother was still poorly on arrival to Harper Fields. The care from the Nurses care manager, carers, Ancilliary staff then and subsequently, have improved my mothers quality of life.
The staff treat everyone as an individual, with respect and patience. The personal care and hygiene is a credit to

the staff. Even on the busiest of days the Residents are calm and give time. Attention to detail is excellent.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

I would like to take the opportunity to thank you for this wonderful feedback. We always work so hard to ensure residents are well cared for and treated with respect and when we receive feedback like this it makes it all worth while. We are so pleased that we could help supporting your mum and I am sure that you will agree the transition from 1:1 care has been a amazing success. The team enjoy spending time with her daily and love her the chats that they have.

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Review of
Barchester Edgbaston Beaumont Care Home
from Helena N (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

My Mother went to live at this wonderful care home having just left hospital extremely frail.
Since arriving there, she has gone from strength to strength, not only gaining weight, but also making new friends, and generally increasing in confidence, knowing she is so well provided for and protected.

I can honestly say that nothing is ever too much trouble from any of the extremely kind staff there.
Thank you not only from my self, but the rest of my family too.

Reply from Edgbaston Administrator, Administrator at Barchester Edgbaston Beaumont Care Home

Thank you so much for taking the time to leave such a lovely review. Your kind words are much appreciated and we love having Mom in the home. Mom is enjoying our activities and also helping the staff!

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Review of
Barchester Harper Fields
from M R (Respite Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

I spent 3 weeks at Harper Fields recuperating from a fall and surgery. The staff were absolutely excellent, kind and caring - nothing was too much trouble for them. The room was comfortable, but there was an ongoing problem with no hot water in the bathroom which was not resolved during my stay. The

food was very disappointing - bland and lacking in variation. This was a shame given how excellent and dedicated the staff are.

Reply from Barchester, The Feedback Team at Barchester Harper Fields

Thanks for your review and kind words about the team at the home who cared for you for three weeks, we will share your lovely words with the team. We're sorry that you did not find the food to your taste, this feedback will be shared with the kitchen team and included in our overall resident feedback as we constantly engage with those living with us permanently for them to choose what they would like to see on the menu. We apologise that your bathroom had an issue and appreciate you sharing this, we will review this with the home and understand the reasons why and ensure this is rectified. We do hope that we will see you again soon at Harper Fields as you'll certainly be welcome to visit or stay again. Barchester's Customer Feedback Team.

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Review of
Barchester Broadway Halls Care Home
from Lynn G (Daughter of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

Really happy with the care Mum receives. She is clean, well-nourished and entertained. Nothing is too much trouble for either residents or visitors. The staff are warm and welcoming. Cannot praise this establishment enough.

Reply from Danica Chugh, General Manager at Barchester Broadway Halls Care Home

Thank you, for your comments about your recent experience at Broadway Halls. Our residents' wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care.

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Review of
Barchester Broadway Halls Care Home
from Susan P (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

The staff are absolutely fantastic right across the home, so helpful and nothing is too much trouble when you ask. Mom's room is large, ensuite room, very clean and warm, Mom also told us that the food is excellent and presented beautifully on the plate. It's the only home that have offered the chance

to eat a Sunday lunch with her at a very reasonable cost which I find great. Don't think our mom could be in a better place to cater for her needs so thank you Broadway Halls, Dudley for your care of my mom.

Reply from Danica Chugh, General Manager at Barchester Broadway Halls Care Home

Thank you for your kind comments about our care team. We appreciate you taking the time to leave feedback for Broadway Halls. We are so pleased you enjoyed our Sunday lunch here with us and would welcome you back with open arms should you need us at any point in the future.

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Review of
Barchester Fountains Care Home
from Sally S (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

Today we participated in the family Christmas dinner. Wow! Staff gave 150%. Named individual placemats, tables decorated. The atmosphere was superb, just like being at a large family gathering. Residents, their families and staff interacting, laughing and chatting over a delicious three-course Christmas

dinner.
The three-course dinner was delicious and served perfectly.
We appreciate how much effort has to go into these functions on top of all the other duties the staff have. This is our first Christmas with Barchester Fountains Care Home and they have made my dad and us feel we are part of a large loving, caring family.

Reply from Sara King, General Manager at Barchester Fountains Care Home

Thank you so much for your heartfelt review. We are truly delighted to hear that you and your father had a wonderful experience celebrating Christmas at Fountains Care Home. Our staff takes great pride in creating a warm and welcoming environment and it brings us joy to know that you felt like part of our family during this special time. We appreciate your kind words and look forward to continuing to provide exceptional care and support to your dad and all our residents. Wishing you and your family a joyful New Year.

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Review of
Barchester Broadway Halls Care Home
from C D (Daughter of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

I would definitely recommend this care home to anyone in need of one. The staff are very pleasant, they are like a really family unit.
My mother has been here for a while and she really likes it.

Reply from Scott Bates, Activities lead at Barchester Broadway Halls Care Home

Thank You for you lovely review, all our staff work hard to promote a friendly and family atmosphere in the residents home. We will pass on the positive feedback to the team.

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Review of
Barchester Broadway Halls Care Home
from M W (Sister of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

Everything is excellent at Barchester Broadway Halls Care Home, that is why we have returned for respite care for my sister for the third time. They make us all feel welcome as a family and we are encouraged to take part in all activities held which is very enjoyable.

Reply from Scott Bates, Activities lead at Barchester Broadway Halls Care Home

Thank you very much for your review. We appreciate your comment and will feedback to the team. We, as a home, promote and encourage personal centred activities and care for all our residents.

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Review of
Barchester Broadway Halls Care Home
from Janet H (Daughter-in-law of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

My father-in-law has been a resident for just over a year, he has been looked after so well by all the staff, people have gone the extra mile for him and myself. I will miss all the staff so much, everyone is very friendly and jolly, I've never seen any of the residents looking unhappy, they love being

in Barchester Broadway Halls Care Home, it makes them feel at home.

Reply from Danica Chugh, General Manager at Barchester Broadway Halls Care Home

Thank you so much for taking the time to leave such a lovely review. The team is passionate about providing the highest quality person-centred care and it is wonderful for them to hear that it is recognised by our families, I will be sure to pass on your comments. All the best.

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Review of
Barchester Broadway Halls Care Home
from S B (Wife of Resident) published on 16 December 2024

Submitted via Website • Report

Overall Experience

My husband stayed in Broadway hall for 3 weeks respite he was very well cared for, he was kept very clean. His room was good he was checked on every hour as he is bed ridden so has to have everything done for him. My family were very impressed too. If it got that I could not look after my husband I

would very much like him to stay in Broadway hall.

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Review of
Barchester Broadway Halls Care Home
from J G (Daughter of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience

To summarise my experience of Broadway Halls is it was the worst experience that I have ever encountered.
Basic needs not met let alone any attempts made to maintain any dignity for my very proud and kind parents.
Ask questions to a member of staff, well don't bother you will be answered by either

a shrug, it wasn't me or I wasn't on shift. Record keeping on welfare, falls and medication - all I can say is very unreliable!
Cleanliness, disgraceful although housekeeping records are very robust!
Despite raising concerns nothing materially improved to the point where I was asked to move my mother because they couldn't meet my expectations of basic care needs. Following two internal investigations apparently we were wrong and all was well. However, my mother is now in a nursing home where she is cared for amazingly. So thank you Broadway Halls for ending the contract for my mother. It was the best thing that you ever did during the 3 month period of being with you.

Reply from Feedback Team, The Feedback Team at Barchester Broadway Halls Care Home

Thanks for sharing your feedback with us. We're sorry to hear your concerns remain unresolved following completion of our formal complaints process. We're disappointed your experience with the home didn't meet your expectations for you and your mother as the home weren't able to continue with her placement. As previously advised by the team, you can find further details on our complaints process here: Barchester.com/feedback. We wish your mother well in her new home. Kind Regards, Barchester's Feedback Team

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Review of
Barchester Fountains Care Home
from J R (Daughter of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

Mom was in this home for a year and received excellent care from all the staff. There were lots of activities for her to get involved in. In her last week of life, her care was especially good and very caring and they looked after me too.
Overall, a lovely, friendly care home.

Reply from Sara King, General Manager at Barchester Fountains Care Home

Thank you so much for taking the time to share your heartfelt review. We are truly honoured that your mum spent her final days with us and it brings us comfort to know that she received the loving care she deserved. Our team is dedicated to providing a nurturing environment and it means the world to us to hear that we could make her time with us as comfortable as possible.

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Review of
Barchester Fountains Care Home
from J P (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

Mum had a short stay at Barchester Fountains Care Home. We were very pleased with the care she received, staff were friendly and caring and Mum's health and well-being were clearly important to everyone who came into contact with her. More than that, the staff were supportive of us, as a family, and

the difficulties we were going through.
Mum left Fountains refreshed and healthier than when she arrived, just what we wanted for her, we are very grateful.

Reply from Sara King, General Manager at Barchester Fountains Care Home

Thank you for your kind words and taking the time to share your family's experience with us at Fountains. We are delighted to hear that your mother felt refreshed and healthier during her stay. It brings us great joy to know that our staff's support made a positive impact on her wellbeing. We truly believe that each residents health and happiness is our top priority and its wonderful to see that reflected in your mother's stay with us. We appreciate your trust in us and look forward to welcoming your family back in the future!

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Review of
Barchester Edgbaston Beaumont Care Home
from Geoff P (Son of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

My mother moved into Beaumont Care Home 2 and a half 5 years ago when she started to struggle with independent living (she is now 97).
She has always been very independent and I had reservations as to whether she would adapt to a care home environment. Well she has, and it has given her a new lease

of life!
Staff are excellent and there is a very low staff turnover (a big positive); caring, attentive and 'switched on' to individual residents needs and personalities. This has removed a huge burden of worry as we know she is safe and being well cared for.
The activities program has provided mental, social and physical stimulation - and she has joined in things that we never thought she would!
Food is very good. Rooms are comfortable. Visiting is anytime. Overall - cannot fault it!

Reply from Edgbaston Administrator, Administrator at Barchester Edgbaston Beaumont Care Home

Thank you so much for taking the time to leave a review. Your kind words are much appreciated and we love having Mom in the home, I especially enjoy taking time out to play scrabble with her. Kind Regards.

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Review of
Barchester Broadway Halls Care Home
from Sylvia L (Daughter of Resident) published on 12 November 2024

Submitted via Website • Report

Overall Experience

I have no hesitation in recommending Broadway Halls for the care of your loved one. My mother has been a resident for over 12 years and is now aged 102. Her longevity is largely thanks to the wonderfully efficient and devoted care afforded her by the staff. The accommodation, meals and regular, stimulating

activities all contribute to the residents' wellbeing. Definitely justifies a 5-star rating.

Reply from Danica Chugh, General Manager at Barchester Broadway Halls Care Home

Thank you so much for taking the time to write such a wonderful review. I am so pleased to hear that yours and yours mother's experience with us is so positive. We are one big family here at Broadway and thank you for being part of that. I will definitely pass your 5* comments on to the team - they will be thrilled, they work so hard every day ensuring the highest quality of care for our residents. See you soon.

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Review of
Barchester Harper Fields
from P S (Daughter of Resident) published on 30 October 2024

Submitted via Postal Card • Report

Overall Experience

Wonderful care is being provided for my mother who feels very happy and content here at Barchester Harper Fields.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you for your amazing feedback, this has been shared with the Epsom and wider team and they are happy that your mum is being cared for here. You mother enjoys every video call session with you and is looking forward to seeing you in December as promised.

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Review of
Barchester Harper Fields
from Paul W (Son of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

I always find the staff very friendly and helpful. The nurses and care assistants are very patient with my dad and they keep us well informed about how he has been.
The facilities are excellent and the whole home is always kept very clean and tidy.

Reply from Amy Melia, Divisional Sales and Marketing Manager at Barchester Harper Fields

Thank you so much for your kind words and for taking the time to leave the home a review. The kitchen team loved celebrating your dad's birthday with him and he particularly enjoyed his chocolate bar themed birthday cake that the kitchen team made for him. Thank you again and I will ensure your comments are shared with the team in the home.

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Review of
Barchester Fountains Care Home
from Peter W (Brother of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

My sister had a birthday celebration at the Barchester Fountains Care Home, the girl in attendance went over our expectations in her service for the family lunch.
I can only commend her for the attention and care given to us as well.

Reply from Sara King, General Manager at Barchester Fountains Care Home

Thank you so much for your wonderful review! We are thrilled to hear that you all enjoyed the service during your sister's birthday celebrations. Our team strives to create memorable experiences for our residents and their families and it's heartwarming to know that we succeeded in making this special day more enjoyable. We will be sure to pass on your kind words to the staff member who served your meal. We hope to welcome you and your family back soon for more celebrations!

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Care Homes Owned by Barchester Healthcare Ltd in West Midlands

Barchester Healthcare Ltd Locations in West Midlands (5)

Barchester Healthcare Ltd Reviews in West Midlands (409)

Barchester Harper Fields

Barchester Fountains Care Home

Barchester Harper Fields

Barchester Edgbaston Beaumont Care Home

Barchester Harper Fields

Barchester Broadway Halls Care Home

Barchester Broadway Halls Care Home

Barchester Fountains Care Home

Barchester Broadway Halls Care Home

Barchester Broadway Halls Care Home

Barchester Broadway Halls Care Home

Barchester Broadway Halls Care Home

Barchester Broadway Halls Care Home

Barchester Fountains Care Home

Barchester Fountains Care Home

Barchester Edgbaston Beaumont Care Home

Barchester Broadway Halls Care Home

Barchester Harper Fields

Barchester Harper Fields

Barchester Fountains Care Home

Awards / Recognitions (14)

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