Barchester Healthcare Ltd in West Sussex | 6 Care Homes

Review of
Barchester Westergate House Care Home
from Liane W (Granddaughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My Gran moved into Westergate House in January 2025. She is so happy, and her health has improved immensely. The staff are exceptional, and it is thanks to their hard work and dedication, that this is such a wonderful home for my Gran to live. The staff are friendly, kind, caring and nothing is too

much trouble. It feels like one big family. The food is homemade and tastes incredible. There are lots of activities for residents to participate in if they wish to do so. There is a minibus, so residents can go on outings. My Grans dog is allowed to visit, which she and other residents enjoy. Most importantly, I can leave my Gran knowing that she is receiving the best care from the best people and in the best place. If you are looking for a care home for a loved one, I highly recommend Westergate House

Reply from Paul Middleton-Russell, Senior General Manager at Barchester Westergate House Care Home

Dear Liane, thank you so much for your stunning review of the whole team here at Westergate House, I have shared your glowing feedback with the team; which is lovely for them to hear. I am so glad that you feel your Gran is in a wonderful home, that you leave the home knowing she is receiving the best care, and of course, that her dog can visit too, which benefits not only her; but her fellow residents. It is always a pleasure to see you all when you visit and it is heart warming to hear that you feel like we are one big family. It is a privilege to care for your gran and we can't thank you enough for your kind praise.

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Review of
Barchester Westergate House Care Home
from Susan L (Wife of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

My family and I celebrated my husband's 82nd birthday today today by having Sunday lunch in the conservatory at Westergate House. There were eight of us, and we enjoyed the most delicious three course lunch. The table was laid beautifully, the service was impeccable and the food was superb.
I would

like to thank all the staff for all their hard work which made it so special. It was perfect for my husband, who didn't feel at all overwhelmed and seemed to really enjoy it. This is a testament to the care given by all the staff. Thank you all so very much from all my family.

Reply from Paul Middleton-Russell, Senior General manager at Barchester Westergate House Care Home

Dear Susan,I am so glad to hear that you and your family had a nice time celebrating your husband's Birthday. The conservatory is the ideal venue for a family occasion, and a lovely opportunity for you all to spend precious moments together. I'm pleased that your husband enjoyed his special day, and delighted that you and your family were happy with Chef's Sunday lunch, a definite treat! Thank you so much for taking the time to provide such wonderful feedback. I will pass on your lovely comments to the Westergate Team.Kind regards, and best wishes, to you and your family, PaulSenior general Manager

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Review of
Barchester Westlake House Care Home
from O L (Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

I was admitted to Westlake House Care Home for respite care after a fall at home when I needed hospital treatment.
My husband had been a resident at Westlake House Care Home for nine months, so my family knew I would receive very good care.
I am now a permanent resident.

Reply from Christine Sullivan, General Manager at Barchester Westlake House Care Home

Thank you very much for taking the time to write us a review. It has been our pleasure getting to know you and your family. I am delighted to read the lovely comments. I will share this feedback with all the staff as I am sure this will bring joy to them to know how you are feeling.

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Review of
Barchester Westergate House Care Home
from S B (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

I can't speak highly enough about the way in which all staff at Barchester Westergate House Care Home take such good care of my parents, who came with differing needs. They are in different areas of the building but are able to meet up whenever they wish, kindly facilitated by the staff.
My parents

have very specific requirements about what they want and how they like things and the team manages to successfully navigate their needs and requirements to a very high standard.
The home has the feel of a small country hotel and it is always a delight to visit and enjoy a coffee and slice of delicious, homemade cake with my parents in the bistro area. The food and dining environment are excellent and there is a fantastic range of entertainment provided to suit both their needs.
From the second one arrives at reception to the time one leaves, all staff are friendly, helpful, welcoming, efficient with a can-do attitude and I think it would be fair to say, above and beyond attitude.
Thank you so much.

Reply from Paul Middleton-Russell, Senior General Manager at Barchester Westergate House Care Home

We were thrilled to read your wonderful review. Thank you for taking the time to provide the feedback; it is fabulous to hear that your parents' needs are being met to a high standard, and it is a pleasure to have them both residing at Westergate House. The staff team are extremely pleased to hear your experience and love having you visit. We can only concur that chef's homemade cake is a great reason to visit the bistro! It's super to hear that your parents are enjoying the dining experience, and that you are always welcomed by the entire staff team. Thank you once again for reviewing the care and facilities at Westergate House. We look forward to seeing you soon. Kind regards, Paul.

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Review of
Barchester Marriott House & Lodge
from Bernie G (Sister of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

My brother is happy and very well looked after in a beautiful Marriott House.
Best care home in the whole of England.

Reply from Sarah Harding, Home Administrator at Barchester Marriott House & Lodge

Thank you for your kind words about our home and sharing your experience. We appreciate your thoughts. Thank you for such a wonderful review of our home.

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Review of
Barchester Westlake House Care Home
from Debbie R (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Our mum is currently a resident at Barchester Westlake House Care Home and had been for nine months following two weeks respite care.
The home is always welcoming, extremely clean, warm bright and sunny.
The staff are also very welcoming, caring, available to answer any queries etc.
The residents

are encouraged to dine together, if able, in the dining room. The food is always plentiful and flavoursome.
There are activities daily which residents are taken to if unable to manage themselves.
Westlake is not the nearest home to us however it was and is an excellent choice which I would not hesitate in recommending to anyone.
There has also been a new manager appointed in our time, her door is 'always open' and the manager is an asset to the team along with the admin assistant, home administrator and the whole nursing team and carers.
Mum is currently very poorly but I have peace of mind knowing she is cared for as well as I could if possible.
Thank you to you all.

Reply from Christine Sullivan, General Manager at Barchester Westlake House Care Home

Thank you for taking the time to write a review. We are so very proud of our team and will pass on your kind words, they will be delighted that their hard work and dedication has been recognised. We are honoured you chose Westlake House to care for your mother and it has been wonderful getting to know you all.

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Review of
Barchester Westergate House Care Home
from Peter M (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My lovely mum was a resident in Memory Lane for over three years. The nursing and care that Mum received was outstanding. The leadership in the home is exemplary. The staff have been there a long time and get to know each resident. Residents get to know all who care for them, be they managers and admin

staff, nurses, carers, housekeepers, hospitality team, maintenance staff, activities team and all who run the home so smoothly. As a visitor, I have always had a warm welcome no matter when I have visited or for how long. The staff are truly amazing. The carers are kind, patient and understanding. The meals are of a very high, gourmet standard, beautifully presented and delicious. As a family, we have shared delightful meals with Mum, in delightful surroundings, including special birthdays and an amazing wedding breakfast. The care that Mum received at Barchester Westergate House Care Home for the last years of her life was exceptional. Their dignity, respect and kindness at the end will stay with me always.

Reply from Paul Middleton-Russell, Senior General Manager at Barchester Westergate House Care Home

Thank you so much for taking the time to leave such a beautiful review for the home and the team at Westergate House. It has been an absolute pleasure to care for your mum throughout the time she resided here; always full of character and a delight to be around. It has also been wonderful to get to know you and your lovely family over the years and we miss you all. Thank you for your kind words; we value this heartfelt feedback and the Westergate staff team are pleased to hear your experience has been so positive. Please feel welcome to visit anytime. It will be lovely to see you. Kind regards and best wishes.

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Review of
Barchester Red Oaks Care Home
from Diana E (Respite Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

Thank you for the care and consideration at a time of need. Staff very kind and helpful at all times. Wonderful food and thanks to chef and colleagues. You all made this a safe, happy stay. I felt safe and secure in your hands.

Reply from Linda Ryan, Senior General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to write a review, I am pleased that you felt that the care delivered made you feel safe and secure. Wonderful food is very important to aid recovery and enhances anyone's experience and as you said, ensured that you had a happy stay. We wish you well and hope to see you again soon.

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Review of
Barchester Westergate House Care Home
from Christopher G (Grandson of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

My grandmother was given such wonderful treatment by Barchester Westergate House Care Home and their excellent staff. Grandma went in after a very traumatic time in hospital and another care home 3 and a half 5 years ago, and made such tremendous improvements. Her final years were a wonderful final

chapter in her life, and it was wonderful to know that she was so well looked after.
Thank you all so much for giving us a few extra years to spend with her.

Reply from Paul Middleton-Russell, Senior General Manager at Barchester Westergate House Care Home

Thank you for leaving Westergate House such a fabulous review. I have shared your kind words with the staff team and they were delighted to hear your positive feedback. Your grandmother was much-loved in the community and had a smile for everyone. We are so pleased the time she spent here was happy and enjoyed. We are thrilled that you were able to celebrate occasions as a family where your grandmother was a part of the shared togetherness. Wishing you and your family the very best. Kind regards.

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Review of
Barchester Red Oaks Care Home
from Roy N (Son of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

Our recently deceased Dad spent the last two and half years of his life at Red Oaks. We have nothing but praise for this care home and without exception, the staff who work there. He sometimes referred to it as his 'hotel' and it was that and so much more. He was treated at all times with great love

and affection and nothing was too much trouble for the carers and nursing staff. They made sure his final days were comfortable and dignified and for this and everything else, we are extremely grateful. We will miss you all.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you for taking the time to reply and for the praise that you have given the staff and Red Oaks. It was a pleasure to care for Dad through his journey here at Red Oaks. We will miss you all too.

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Review of
Barchester Marriott House & Lodge
from K B (Friend of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

The person I am visiting is very well cared for. The carers are very appropriately communicative with all persons.
They give choices at mealtimes.
Amazing place.
Could do with a few more chairs for rooms - for visitors.

Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge

Thank you for your kind words about our home and sharing your experience. We appreciate your thoughts.

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Review of
Barchester Red Oaks Care Home
from D H (Respite Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

I came here for a week's respite before going home, after a hip operation. I had been to visit a friend who had stayed for respite in Red Oaks and was impressed by the care she received. I live locally and knew of Red Oaks. I have been well looked after and benefitted from the week here. Carers are

attentive. Excellent menu choices each day. My room was in the older part of the building, hot water took its time to reach the bathroom!

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you for taking your time to write a review and the positive stay on how well looked after you have been by the attentive carers. I am very pleased that you benefitted from your respite stay following your operation.

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Review of
Barchester Marriott House & Lodge
from Paula R (Niece of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

I brought my aunt here two years ago and I cannot fault it in any way. She has been happy, well looked after and has enjoyed the last years of her life. The staff have always been delightful both to me and to my aunt. They keep me well informed and are always so kind. They actually truly care about

their residents, a rarity these days. The food is amazing, fantastic activities and I was able to video call my aunt weekly as I was living in Portugal! All I can say is thank you from the bottom of my heart.

Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge

Thank you so much for your review, your aunt was resident ambassador and is truly missed by us all. With best wishes from Nikki and the team at Marriott House and Lodge.

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Review of
Barchester Marriott House & Lodge
from W B (Friend of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

We have visited here for the last two years and cannot fault the care our friend has received. The staff are so friendly and kind. The lodge is always very clean and tidy. The food is always very tasty. There is always something going on and the residents always seem happy. The residents are also clean

and tidy. The staff always offer to help and fetch drinks for us.

Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge

Thank you so much for your lovely review, I will make sure your comments are passed to the team. With best wishes from all at Marriott House and Lodge.

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Review of
Barchester Marriott House & Lodge
from J W (Friend of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

She always said how happy she was here at this care home and how the staff took such good care of her. She liked the food and the atmosphere.

Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge

Thank you so much for your lovely review, I will make sure your comments are passed to the team. With best wishes from all at Marriott House and Lodge.

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Review of
Barchester Westergate House Care Home
from Karen B (Daughter-in-law of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

My mother-in-law was 95 years old in July and I arranged with the home to celebrate the event with an afternoon tea for 14 adults and 3 children. The staff could not have been more helpful, the food was amazing and my mother-in-law continues to talk about it. It is a wonderful home from home.

Reply from Paul Middleton-Russell, Senior General Manager at Barchester Westergate House Care Home

Dear Karen, thank you so much for taking the time to write such a lovely review. How wonderful that your mother-in-law is still talking about the occasion; we are glad that it was so special. Thank you for your kind words. It gives us great pleasure to provide a home-from-home experience for our residents and their family and friends. Best wishes and kind regards, Paul.

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Review of
Barchester Kingsland House Care Home
from Roy G (Respite Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

I cannot fault the care home.

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Review of
Barchester Kingsland House Care Home
from Janet B (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

I can highly recommend this beautiful home. My mother has settled in very well. The manager and two staff members who are at front of house are so accommodating with whatever we ask for our mother. The whole team from carers, nurses, cleaners, kitchen, activities and maintenance men are absolutely amazing.

Always greeted with a smile where ever you are in the home. You are all a credit working for Barchester Kingsland House Care Home.

Reply from Julie Shaw, Customer Relations Manager at Barchester Kingsland House Care Home

Thank you so much for the lovely feedback. We are so pleased to hear that your mother is happy at Kingsland House and will be sure to pass your comments on to the whole team.

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Review of
Barchester Kingsland House Care Home
from Evelyn B (Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

Lack of security where belongings in own room is concerned. Sometimes understaffed at night time, this causes anxiety for personal safety.

Reply from Julie Shaw, customer relations manager at Barchester Kingsland House Care Home

Thank you for your comments, we are always happy to hear feedback and will pass this on to our team here at Kingsland House.

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Review of
Barchester Marriott House & Lodge
from Keith B (Cousin of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

A well-run, happy home with friendly staff.

Reply from Nikki Culleton, Home Manager at Barchester Marriott House & Lodge

Thank you for your kind words about our home and sharing your experience. I will make sure your comments are passed on to the team.

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Care Homes Owned by Barchester Healthcare Ltd in West Sussex

Barchester Healthcare Ltd Locations in West Sussex (6)

Barchester Healthcare Ltd Reviews in West Sussex (524)

Barchester Westergate House Care Home

Barchester Westergate House Care Home

Barchester Westlake House Care Home

Barchester Westergate House Care Home

Barchester Marriott House & Lodge

Barchester Westlake House Care Home

Barchester Westergate House Care Home

Barchester Red Oaks Care Home

Barchester Westergate House Care Home

Barchester Red Oaks Care Home

Barchester Marriott House & Lodge

Barchester Red Oaks Care Home

Barchester Marriott House & Lodge

Barchester Marriott House & Lodge

Barchester Marriott House & Lodge

Barchester Westergate House Care Home

Barchester Kingsland House Care Home

Barchester Kingsland House Care Home

Barchester Kingsland House Care Home

Barchester Marriott House & Lodge

Awards / Recognitions (14)

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