Barchester Healthcare Ltd in Wiltshire | 7 Care Homes

Review of
Barchester Wingfield Care Home
from Marie J (Regular Volunteer) published on 19 March 2025

Submitted via Website • Report

Overall Experience

An amazing home from home. Staff are caring, professional and engaging whilst all have a cheerful disposition that benefits residents and visitors well being. I was a day visitor and had a lovley day with staff and residents. The interaction staff have with residents is family oriented making it

a very special place. The meal and service delivery excellent. I enjoyed the music afternoon where all participated in singing and some had a few dances! I would recommend.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. Our team is dedicated to providing compassionate, high-quality care, and it means a lot to know that our efforts are making a difference. Your feedback encourages us to continue striving for excellence. If there's anything more we can do, please don't hesitate to reach out.

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Review of
Barchester White Lodge Care Home
from W O (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Any apprehesion about bringing my father from his beloved own home to While Lodge was instantly dispelled. He loves it here: The residents are sociable, one activities wonderful + the staff are obviously a team, working + supporting each other & support the residents.
Visitors are made welcome + it

is a delight + a relief to know we found a place father loves + deserves to live in.

Reply from Ramona Gherendi, General Manager at Barchester White Lodge Care Home

Thank you so much for taking the time to review our service .This feedback means a lot to me and our team .

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Review of
Barchester Cepen Lodge Care Home
from Kevin T (Husband of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

My wife is a resident of Cepen Lodge care home and has been for two years. Cepen Lodge really is home from home, the staff are truly amazing, nothing is too much trouble. My wife frequently attends the activities that take place at Cepen which is so good for her. I would highly recommend this home to

anyone.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thankyou for your feedback, we really appreciate your review and lovely comments about the team and our home.

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Review of
Barchester Wingfield Care Home
from A A (Husband of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

The hospital organised my wife being sent to the Wingfield Care Home for palliative care. My wife was a resident at the Lodge for about 35 days until she died. The staff could not have been more helpful, considerate or compassionate to both my wife and myself in connection with my wife's deteriorating

health. I cannot thank them enough 10/10.

Reply from Anna Przybylska, Customer Relationship Manager at Barchester Wingfield Care Home

Thank you for taking time to leave us such a lovely review at such difficult time. Please accept our deepest condolences at the loss of your wife. Our staff works very hard to provide care to the highest standards, so your words mean a lot to us. Once again thank you from all of us at The Wingfield.

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Review of
Barchester Wingfield Care Home
from Sharon S (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

We recently lost our mother at the care home. Nursing and care staff we found dignified and respectable at this time. The lack of respectfulness came from admin and management staff, we lost our mum on the Monday and was asked to clear her room the same day and when we cleared her room a few days later

we had a member of admin close the door in my brothers face as we was bringing her stuff out to our cars, she never offered to hold the door open. Management never showed any respect whilst we was doing this and the day mum passed we parked our car in her space and she blocked us in. We moved our car and she walked past us without saying a word, and received a phone call a few days later asking us to remove chairs that did not belong to us but to another equipment provider. We also placed complaints to the home and never even received an email back to say they would look into the matters, so we put safeguarding to them instead. We found them uncaring and disrespectful at the end of Mum's life.

Reply from Feedback Team, The Feedback Team at Barchester Wingfield Care Home

Hi Sharon, thanks for taking the time to add a review during this upsetting time, and our sincere condolences to you and your family. We're sorry to read your comments about our home and we would like to reassure you that your comments are important to us. If there is anything you would like to discuss further please do let us know. If you want to go into further detail at all, please do let our team know on feedback@barchester.com. Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester Henford House Care Home
from John C (Resident) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience

I have only been here for eight days so I am still learning. I expect to be moved to the room of my choice when the heating is fixed.

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Review of
Barchester Wingfield Care Home
from Richard H (Partner of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

Barchester Wingfield Care Home is an excellent care home with dedicated and hardworking staff. Everyone is very friendly and helpful and one feels confident that the residents are in a safe and secure environment. Doctors and nurses are always at hand if needed.
Food and drink are first-class and activities

are great.
Highly recommended.

Reply from Anna Przybylska, Customer Relationship Manager at Barchester Wingfield Care Home

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. Our team is dedicated to providing compassionate, high-quality care, and it means a lot to know that our efforts are making a difference. Your feedback encourages us to continue striving for excellence. If there's anything more we can do, please don't hesitate to reach out.

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Review of
Barchester Wingfield Care Home
from C S (Granddaughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My grandmother was a resident in the nursing section since 2022. The care she received from a handful of carers and nurses was okay. There was a lack of basic care needs as well. She was bed bound and ended up with severe bedsores and moisture lesions that had not been brought to the attention of the

nurses until the family noticed and raised the concern. When medication was needed, they waited until the family would collect, leaving her without medication, and this happened numerous times. We had no support from management. Anytime we raised a concern, nothing was done. Complaints were put in and heard nothing back. When our grandmother did sadly passed away, the manager expected us to sort out the equipment that the home organised and refused to do this themselves and tried charging us for the room. There were no condolences from management when they saw us stood outside in tears, more worried about her parking space. Overall I would not recommend this home for your loved ones.

Reply from Feedback Team, The Feedback Team at Barchester Wingfield Care Home

Thanks for taking the time to leave your review. We understand this is a difficult time for your family and send our sincere condolences on the passing of your grandmother. We're sorry to learn of your experience with the home and we'd like to help. We're not aware that any concerns have been raised by your family previously, however if you'd like us to look into any concerns for you, please reach out to us at feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester Cepen Lodge Care Home
from Caroline H (Respite Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Following recent surgery, I spent 2 weeks respite care at Cepen Lodge. One of the best decisions I have made!
Arriving at the home I immediately felt part of a genuinely caring community. All the staff were wonderful, caring and professional. The accommodation was of a high standard, the food was

excellent and the activities for residents enjoyable and varied. I was sad to leave, and should I need respite or longer-term care in the future, I would choose Cepen Lodge without hesitation. Thank you to all the staff and residents for making my stay so enjoyable and life-affirming.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thankyou so much for your review, we were all very sad to see you leave but glad you enjoyed your stay with us. We look forward to seeing you again!

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Review of
Barchester Milford House Care Home
from G H (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My mother moved in following a fall. The care was excellent, the staff went to great lengths to encourage her to eat and drink. She attended several activities and particularly enjoyed the music sessions and the creative arts. We also appreciated the care and support given to us by the staff following

her passing on Christmas Eve.

Reply from Aga Musial, General Manager at Barchester Milford House Care Home

Thank you for your kind comments. I am so glad to hear that your mother enjoyed our music and arts programme while she was able and it was our privilege to support her and the wider family during her time with us. Kind regards from the whole Milford team.

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Review of
Barchester Wilton Place Care Home
from R H (Respite Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Wilton Place certainly makes the most of a challenging site, on a slope with limited space for development. The exterior of the building presents clean, attractive lines with a pleasing combination of materials and colour scheme.
The interior decoration is interesting and eye-catching and the floor

plan on each level is well thought out with plenty of space on the landings and main connecting walkways. The rooms are comfortable and well-decorated with pleasant soft furnishings.
The staff are cheerful, friendly and in the main local people, which makes a great difference to ease of communication and interaction. The first impression on reception is helpful, polite and welcoming.
One could probably settle to a pleasant life at Wilton Place in one's declining years.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you for your review, we are glad you had a pleasant stay. We look forward to welcoming you back should you need us.

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Review of
Barchester Wilton Place Care Home
from Gill H (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My mother went to Barchester Wilton Place Care Home for respite care in April 2023 and liked it so much she decided to move in permanently. She stayed there until autumn 2024 when she needed extra care. She really enjoyed all the activities and her room, she loved sitting on her patio outside and socialising

in the bistro. The staff were excellent, some visiting her on their own time while she was in hospital. It was such a special place for her that we mentioned her time there in her eulogy. Thank you to Wilton Place and their sister home for making her last years so special.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you for such a lovely review, we really miss your mum, what a character she was! We all have really fond memories of her and her crafting talents, such a clever and creative lady.

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Review of
Barchester Henford House Care Home
from V S (Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

Friendly staff, comfortable, warm, my birds are happy.

Reply from Anna Przybylska, Customer Relationship Manager at Barchester Henford House Care Home

Thank you very much for your kind words and a great review of our beautiful home. We truly appreciate your support and are delighted that you had a positive experience with our care home. Your feedback inspires our team to continue providing excellent care and compassion.

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Review of
Barchester Wingfield Care Home
from Alison P (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

The care my mum received in her last weeks and days was dignified, caring and professional. She was able to pass away in peace and comfort. The staff were also very caring to myself and my sister. I couldn't have wished for better. It touched my heart that one of the care staff wash her, dressed her

and sprayed her favourite perfume when preparing for the funeral directors to take her. Thank you.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you so much for the great five-star review, it's very much appreciated. I'm delighted you find the staff here at Wingfield excellent and will be sure to pass on your feedback to the wider team. Please be assured of our best attention at all times - many thanks.

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Review of
Barchester Cedars Care Home (Salisbury)
from Gertrude R (Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

I arrived at Barchester The Cedars Nursing Home seven weeks ago. I came here suffering with depression and within ten days, it was gone. Your home is so clean, food is really good and the staff are wonderful. My husband came one year ago, the staff are so kind to him, you have only got to ask for something,

it's done straight away. Yes, it was hard to leave our home but it was right to move. Best of all, the family know we are sage and being looked after.

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Review of
Barchester Wilton Place Care Home
from Tonia S (Respite Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

Staying for three weeks respite at Barchester Wilton Place Care Home. Wilton Place Care Home was very similar to a top-class hotel. What a wonderful experience. All the carers were such lovely, helpful, caring people. There was a wonderful, calming atmosphere and such a special place for people to spend

their remaining years. Thank you very much.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you so much for your kind review, it was a pleasure having you with us and hard to say goodbye. You are welcome, always!

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Review of
Barchester Wilton Place Care Home
from Luana V (Wife of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

Outstanding!
Responsive.
Consistent.
Reliable.
All staff work as a team.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you so much for your review. I know how hard it was for you to leave your loved one so that you were able to get some respite but so glad you found such quick reassurance in the care and attention provided. We would welcome her back any time, a pleasure to care for. We hope to see you again soon for tea and cake!

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Review of
Barchester Henford House Care Home
from R P (Great-Niece of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

We have always been very pleased with the care my aunt received. My aunt was very happy at Barchester Henford House Care Home and being almost 3 hours away, it was a comfort to us knowing she was well cared for and happy. The staff were always friendly, helpful and very good with communication and updates.

The staff were very respectful, informative and helpful when my aunt died recently.

Reply from Patricia Alton, Manager at Barchester Henford House Care Home

Thank you so much for taking the time to provide us this feedback, it is very much appreciated. We cared deeply for your aunt and our condolences go to you and all your family. Very best wishes from all the team.

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Review of
Barchester Wilton Place Care Home
from Alexandra H (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

At the beginning of December 2024, I had to find a care home for my father at very short notice. Barchester Wilton Place Care Home was recommended to me and I was able to visit almost straight away. They made everything so easy, were kind, understanding and communicative. My father was able to move

in within a week and has settled with absolutely no problems. He is comfortable, cared for, shown respect and thanks to the staff and wonderful environment of the home, has settled very quickly.

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Review of
Barchester Wilton Place Care Home
from Peter W (Respite Resident) assisted by family/friend published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience

Exceptional staff service, highly trained staff, very efficient, excellent bedroom/bathroom.
The home was a great experience, well-run and very friendly from waking up to going to bed, faultless.
I have booked, again, two weeks in January.
Thank you for everything.

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Care Homes Owned by Barchester Healthcare Ltd in Wiltshire

Barchester Healthcare Ltd Locations in Wiltshire (7)

Barchester Healthcare Ltd Reviews in Wiltshire (775)

Barchester Wingfield Care Home

Barchester White Lodge Care Home

Barchester Cepen Lodge Care Home

Barchester Wingfield Care Home

Barchester Wingfield Care Home

Barchester Henford House Care Home

Barchester Wingfield Care Home

Barchester Wingfield Care Home

Barchester Cepen Lodge Care Home

Barchester Milford House Care Home

Barchester Wilton Place Care Home

Barchester Wilton Place Care Home

Barchester Henford House Care Home

Barchester Wingfield Care Home

Barchester Cedars Care Home (Salisbury)

Barchester Wilton Place Care Home

Barchester Wilton Place Care Home

Barchester Henford House Care Home

Barchester Wilton Place Care Home

Barchester Wilton Place Care Home

Awards / Recognitions (14)

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