Barchester Healthcare Ltd in Wiltshire | 7 Care Homes

Review of
Barchester Cepen Lodge Care Home
from J H (Friend of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

Always a friendly atmosphere, I visit regularly to see my friend who has lived at Cepen Lodge for the past year.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thankyou so much for your lovely words about our home, and the care we provide. The team are always so grateful to hear your feedback.

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Review of
Barchester Henford House Care Home
from J B (Wife of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

Initial fears and reluctance of putting my husband into a nursing home have been allayed. He is so well treated and looked after, I can go home each day happy that he is settled into his new 'home' and engaging with the staff.

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Review of
Barchester Cedars Care Home (Salisbury)
from P P (Daughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

Very disappointed with respite care experience. Not all that was promised. Would not use again or recommend. Food on 1st day - appalling. Care not bad but understaffed. Effort to aid my mothers mobility did not happen. and do something about the bell system constant beeping night and day not restfull.

Reply from Barchester, The Feedback Team at Barchester Cedars Care Home (Salisbury)

Thanks for taking the time to leave your review. We're sorry to read of your concerns raised, as we understand your family were complimentary of the care received by members of the team whilst you regularly visited the home. If you wish to provide further feedback to your comments here, please reach out to the General Manager to support, or you're more than welcome to contact us directly on feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester Milford House Care Home
from Tracy S (Daughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

I was apprehensive putting my mum in a care home.
Well i am so suprised what a fantastic home this is.
Beautifully done out lovely rooms but most of all the staff are amazing. The manager, the nurses and the carers are empathetic caring and wonderful.
Last week me and my sister thought we were

losing out Mother.
The Milford care home gave us a room each and all meals. How wonderful of them.
The food was lovely and each and everyone of the staff was empathetic and caring.
Amazing home I'm so happy my mum is in here.
10/10 to all the staff!

Reply from Aga Musial, Senior Genral Manager at Barchester Milford House Care Home

Thank you so much for finding the time to share your experience of the home during this stressful time for you. It is much appreciated and we will pass on your lovely comments to all our staff members. We are so pleased that you felt supported by our staff teams and that your experience has been so positive. We look forward to continuing to support you and your mum going forward as part of our Milford family. Kind regards Aga

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Review of
Barchester Milford House Care Home
from Sharon S (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

The Family of and myself can't thank the general manager and her staff at Milford House Care Home, Salisbury for their truly professional care of our mother. Nothing is too much trouble and their attention to detail and empathy is second to none.
Chef ensured she had the food she liked which was very

important as we all thought she was passing away the weekend of the 6th March. She was very, very ill and I came over from Spain to be with her, my sister and I were made very welcome and were looked after as if we were in a 5* Hotel.
We were all prepared for the worst and then by a miracle she pulled through due to the excellent care of the nursing staff and carers, who guided her through the bad times and of course her loving family.
Mum is happy in her lovely room with TV, hairdresser saloon, spa and beautiful gardens.
We would highly recommend Milford House for its wide range of facilities and loving care and the experienced management team.

Reply from Aga Musial, Senior General Manager at Barchester Milford House Care Home

Thank you so much for your very kind words which I will pass on to the whole team as everything we do here at Milford is based on every member of the team doing their part. We are all delighted that mum is now improved and settling into life at Milford House, and we look forward to welcoming you all to the home whenever you are here visiting Mum. Kind regards Aga

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Review of
Barchester Wilton Place Care Home
from N A (Son of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

The staff could not have cared for my mother any better in her final weeks. Without exception the team demonstrated the utmost care, sensitivity, good professionalism in every aspect. She felt loved and safe. I cannot thank you all enough.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you so much for your wonderful review of our care for" Mum". I can honestly say that she was an absolute pleasure, the whole team loved her and she is greatly missed by us all, including other residents who she made friendships with, even to her surprise, I don't think she expected that but she really did live her best life after moving to Wilton Place, it wasn't home but as near as it could be. We also miss you all, please don't be strangers, tea and cake ready when you are!Wishing you all the very best- Antoinette

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Review of
Barchester Wingfield Care Home
from Marie J (Regular Volunteer) published on 19 March 2025

Submitted via Website • Report

Overall Experience

An amazing home from home. Staff are caring, professional and engaging whilst all have a cheerful disposition that benefits residents and visitors well being. I was a day visitor and had a lovley day with staff and residents. The interaction staff have with residents is family oriented making it

a very special place. The meal and service delivery excellent. I enjoyed the music afternoon where all participated in singing and some had a few dances! I would recommend.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. Our team is dedicated to providing compassionate, high-quality care, and it means a lot to know that our efforts are making a difference. Your feedback encourages us to continue striving for excellence. If there's anything more we can do, please don't hesitate to reach out.

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Review of
Barchester White Lodge Care Home
from W O (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Any apprehesion about bringing my father from his beloved own home to While Lodge was instantly dispelled. He loves it here: The residents are sociable, one activities wonderful + the staff are obviously a team, working + supporting each other & support the residents.
Visitors are made welcome + it

is a delight + a relief to know we found a place father loves + deserves to live in.

Reply from Ramona Gherendi, General Manager at Barchester White Lodge Care Home

Thank you so much for taking the time to review our service .This feedback means a lot to me and our team .

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Review of
Barchester Cepen Lodge Care Home
from Kevin T (Husband of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

My wife is a resident of Cepen Lodge care home and has been for two years. Cepen Lodge really is home from home, the staff are truly amazing, nothing is too much trouble. My wife frequently attends the activities that take place at Cepen which is so good for her. I would highly recommend this home to

anyone.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thankyou for your feedback, we really appreciate your review and lovely comments about the team and our home.

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Review of
Barchester Wingfield Care Home
from A A (Husband of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

The hospital organised my wife being sent to the Wingfield Care Home for palliative care. My wife was a resident at the Lodge for about 35 days until she died. The staff could not have been more helpful, considerate or compassionate to both my wife and myself in connection with my wife's deteriorating

health. I cannot thank them enough 10/10.

Reply from Anna Przybylska, Customer Relationship Manager at Barchester Wingfield Care Home

Thank you for taking time to leave us such a lovely review at such difficult time. Please accept our deepest condolences at the loss of your wife. Our staff works very hard to provide care to the highest standards, so your words mean a lot to us. Once again thank you from all of us at The Wingfield.

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Review of
Barchester Wingfield Care Home
from Sharon S (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

We recently lost our mother at the care home. Nursing and care staff we found dignified and respectable at this time. The lack of respectfulness came from admin and management staff, we lost our mum on the Monday and was asked to clear her room the same day and when we cleared her room a few days later

we had a member of admin close the door in my brothers face as we was bringing her stuff out to our cars, she never offered to hold the door open. Management never showed any respect whilst we was doing this and the day mum passed we parked our car in her space and she blocked us in. We moved our car and she walked past us without saying a word, and received a phone call a few days later asking us to remove chairs that did not belong to us but to another equipment provider. We also placed complaints to the home and never even received an email back to say they would look into the matters, so we put safeguarding to them instead. We found them uncaring and disrespectful at the end of Mum's life.

Reply from Feedback Team, The Feedback Team at Barchester Wingfield Care Home

Hi Sharon, thanks for taking the time to add a review during this upsetting time, and our sincere condolences to you and your family. We're sorry to read your comments about our home and we would like to reassure you that your comments are important to us. If there is anything you would like to discuss further please do let us know. If you want to go into further detail at all, please do let our team know on feedback@barchester.com. Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester Henford House Care Home
from John C (Resident) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience

I have only been here for eight days so I am still learning. I expect to be moved to the room of my choice when the heating is fixed.

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Review of
Barchester Wingfield Care Home
from Richard H (Partner of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

Barchester Wingfield Care Home is an excellent care home with dedicated and hardworking staff. Everyone is very friendly and helpful and one feels confident that the residents are in a safe and secure environment. Doctors and nurses are always at hand if needed.
Food and drink are first-class and activities

are great.
Highly recommended.

Reply from Anna Przybylska, Customer Relationship Manager at Barchester Wingfield Care Home

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. Our team is dedicated to providing compassionate, high-quality care, and it means a lot to know that our efforts are making a difference. Your feedback encourages us to continue striving for excellence. If there's anything more we can do, please don't hesitate to reach out.

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Review of
Barchester Wingfield Care Home
from C S (Granddaughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My grandmother was a resident in the nursing section since 2022. The care she received from a handful of carers and nurses was okay. There was a lack of basic care needs as well. She was bed bound and ended up with severe bedsores and moisture lesions that had not been brought to the attention of the

nurses until the family noticed and raised the concern. When medication was needed, they waited until the family would collect, leaving her without medication, and this happened numerous times. We had no support from management. Anytime we raised a concern, nothing was done. Complaints were put in and heard nothing back. When our grandmother did sadly passed away, the manager expected us to sort out the equipment that the home organised and refused to do this themselves and tried charging us for the room. There were no condolences from management when they saw us stood outside in tears, more worried about her parking space. Overall I would not recommend this home for your loved ones.

Reply from Feedback Team, The Feedback Team at Barchester Wingfield Care Home

Thanks for taking the time to leave your review. We understand this is a difficult time for your family and send our sincere condolences on the passing of your grandmother. We're sorry to learn of your experience with the home and we'd like to help. We're not aware that any concerns have been raised by your family previously, however if you'd like us to look into any concerns for you, please reach out to us at feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester Cepen Lodge Care Home
from Caroline H (Respite Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Following recent surgery, I spent 2 weeks respite care at Cepen Lodge. One of the best decisions I have made!
Arriving at the home I immediately felt part of a genuinely caring community. All the staff were wonderful, caring and professional. The accommodation was of a high standard, the food was

excellent and the activities for residents enjoyable and varied. I was sad to leave, and should I need respite or longer-term care in the future, I would choose Cepen Lodge without hesitation. Thank you to all the staff and residents for making my stay so enjoyable and life-affirming.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thankyou so much for your review, we were all very sad to see you leave but glad you enjoyed your stay with us. We look forward to seeing you again!

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Review of
Barchester Milford House Care Home
from G H (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My mother moved in following a fall. The care was excellent, the staff went to great lengths to encourage her to eat and drink. She attended several activities and particularly enjoyed the music sessions and the creative arts. We also appreciated the care and support given to us by the staff following

her passing on Christmas Eve.

Reply from Aga Musial, General Manager at Barchester Milford House Care Home

Thank you for your kind comments. I am so glad to hear that your mother enjoyed our music and arts programme while she was able and it was our privilege to support her and the wider family during her time with us. Kind regards from the whole Milford team.

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Review of
Barchester Wilton Place Care Home
from R H (Respite Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Wilton Place certainly makes the most of a challenging site, on a slope with limited space for development. The exterior of the building presents clean, attractive lines with a pleasing combination of materials and colour scheme.
The interior decoration is interesting and eye-catching and the floor

plan on each level is well thought out with plenty of space on the landings and main connecting walkways. The rooms are comfortable and well-decorated with pleasant soft furnishings.
The staff are cheerful, friendly and in the main local people, which makes a great difference to ease of communication and interaction. The first impression on reception is helpful, polite and welcoming.
One could probably settle to a pleasant life at Wilton Place in one's declining years.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you for your review, we are glad you had a pleasant stay. We look forward to welcoming you back should you need us.

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Review of
Barchester Wilton Place Care Home
from Gill H (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My mother went to Barchester Wilton Place Care Home for respite care in April 2023 and liked it so much she decided to move in permanently. She stayed there until autumn 2024 when she needed extra care. She really enjoyed all the activities and her room, she loved sitting on her patio outside and socialising

in the bistro. The staff were excellent, some visiting her on their own time while she was in hospital. It was such a special place for her that we mentioned her time there in her eulogy. Thank you to Wilton Place and their sister home for making her last years so special.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you for such a lovely review, we really miss your mum, what a character she was! We all have really fond memories of her and her crafting talents, such a clever and creative lady.

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Review of
Barchester Henford House Care Home
from V S (Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

Friendly staff, comfortable, warm, my birds are happy.

Reply from Anna Przybylska, Customer Relationship Manager at Barchester Henford House Care Home

Thank you very much for your kind words and a great review of our beautiful home. We truly appreciate your support and are delighted that you had a positive experience with our care home. Your feedback inspires our team to continue providing excellent care and compassion.

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Review of
Barchester Wingfield Care Home
from Alison P (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

The care my mum received in her last weeks and days was dignified, caring and professional. She was able to pass away in peace and comfort. The staff were also very caring to myself and my sister. I couldn't have wished for better. It touched my heart that one of the care staff wash her, dressed her

and sprayed her favourite perfume when preparing for the funeral directors to take her. Thank you.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you so much for the great five-star review, it's very much appreciated. I'm delighted you find the staff here at Wingfield excellent and will be sure to pass on your feedback to the wider team. Please be assured of our best attention at all times - many thanks.

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Care Homes Owned by Barchester Healthcare Ltd in Wiltshire

Barchester Healthcare Ltd Locations in Wiltshire (7)

Barchester Healthcare Ltd Reviews in Wiltshire (780)

Barchester Cepen Lodge Care Home

Barchester Henford House Care Home

Barchester Cedars Care Home (Salisbury)

Barchester Milford House Care Home

Barchester Milford House Care Home

Barchester Wilton Place Care Home

Barchester Wingfield Care Home

Barchester White Lodge Care Home

Barchester Cepen Lodge Care Home

Barchester Wingfield Care Home

Barchester Wingfield Care Home

Barchester Henford House Care Home

Barchester Wingfield Care Home

Barchester Wingfield Care Home

Barchester Cepen Lodge Care Home

Barchester Milford House Care Home

Barchester Wilton Place Care Home

Barchester Wilton Place Care Home

Barchester Henford House Care Home

Barchester Wingfield Care Home

Awards / Recognitions (14)

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