Barchester Healthcare Ltd in Worcestershire | 3 Care Homes

Review of
Barchester Hollyfields Care Home
from C B (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

My Dad stayed in Hollyfields for a short time for respite care following a fall at home resulting in a broken hip. When Dad was transferred from a Local Authority Care Home, he was probably at the lowest I have seen him. The staff at Hollyfields were amazing in looking after him and building him back

up. Nothing was too much trouble, staff were kind, caring and responsive. The catering team were fantastic, catering to his needs by offering meals that he would prefer to menu. He felt valued as a person and enjoyed his chats with all the staff. After coming home he said he enjoyed his stay there,, we were very happy with the level of care he received during his stay.

Reply from Alison Moseley-Shaw, General Manager at Barchester Hollyfields Care Home

Thank you so much for your kind words and for taking the time to share your experience. It was truly our privilege to care for your dad during his time with us. We're deeply touched to hear that he felt valued and supported - that means everything to our team.Your appreciation for our staff and catering team will be shared with them, as they stake great pride in making residents feel comfortable, cared for and respected. Your dad is remembered fondly by those that had the honour of caring for him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Elgar Court Care Home
from N S (Son of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

Beautiful hotel like environment. Always clean and tidy. All staff friendly and very helpful. Nothing is too much trouble. Food (parents describe) is good quality and nutritious. My parents both look well and are recognising quality. Would rate 11/10!

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so very much for your wonderful review of our care to your parents. We are thrilled that they have settled in well and the environment we have created has made them very comfortable and enjoying the experience of life at Elgar. Thank you again and I will pass on your review to the team. Kindest regards Naomi

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Latimer Court
from P P (Respite Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

I only had to stay respite for one week at my request. Every minute spent there I was looked after well, all facilities were good, in fact no coplaints at all. At the end of week I felt much happier and contented than when I entered Latimer Court. Thank you.

Reply from Donna Tustin, General Manager at Barchester Latimer Court

Thank you so much for your kind words, we are so pleased that you enjoyed your stay with us and please keep in touch.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Latimer Court
from John J (Son of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

My father had a relatively short stay in Latimer Court, approx 6 months. During this stay, however, the management and staff did everything possible to cater for his every need. The home had such a lovely homely feel and the staff really got to know my dad on a personal level. They spent time with him

and got to know him and all about his past and family. The home was immaculately clean. The food was first-class. I would not hesitate to recommend this home or consider using it again if the need arises.

Reply from Donna Tustin, General Manager at Barchester Latimer Court

Thank you so much for your lovely words, it is much appreciated by myself and my team. It was lovely caring for your father and he was very much part of our family. Also, knowing you all was a pleasure.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Latimer Court
from Susanna B (Daughter of Resident) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

The staff at Barchester Latimer Court cared for my mother with dedication, respect and kindness for nearly four years. They were particularly compassionate at her death in November 2024. We greatly appreciated the skill, good judgement, hard work and caring of the staff across every department. We felt

part of a welcoming, warm community, and I can recommend Latimer Court highly.

Reply from Donna Tustin, General Manager at Barchester Latimer Court

Thank you so much for your kind words which I will share with my team. It was a pleasure to care for your mother and that she was part of our family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Hollyfields Care Home
from Simon G (Son of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Quite happy with the staff and care provided. Good communication. Excellent manager, very friendly and responsive.

Reply from Alison Moseley-Shaw, General Manager at Barchester Hollyfields Care Home

Thank you so much for your kind words. We truly appreciate your feedback and are delighted to hear that you have had a positive experience with us. I'll be sure to share your lovely comments with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Elgar Court Care Home
from David I (Son of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

Always treated with politeness and engaging conversation with all members of staff. Environment reflects calm and peacefulness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Elgar Court Care Home
from Sandra W (Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Such a wonderful, friendly and helpful place. I couldn't wish for better.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you Sandra for your wonderful review of our home and thankyou for choosing us! We always strive to keep our residents happy and every need met, and I will share your review with the team - who will be delighted with your kind words!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Elgar Court Care Home
from Mark P (Son of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My dad is being looked after very well now. He's now eating and drinking well and has help washing, dressing etc. Always very happy with amenities, activities and staff. They are very helpful and always let you know what is happening. Excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Elgar Court Care Home
from Catherine L (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been with Barchester Elgar Court Care Home for six months and I cannot recommend them highly enough - support for Mum, us, with the transition into care is second to none. Mum is happy, content and enjoys being at Elgar Court - it's more like a hotel than a care home.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Dear Catherine, we really appreciate the wonderful feedback you have given our staff and home. We always strive to give the best care and life enrichment for our residents and we are so reassured you feel your mum is comfortable and happy with us. Best wishes, all the staff from Elgar Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Elgar Court Care Home
from Lynn J (Daughter of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

Since my father became a resident at Barchester Elgar Court Care Home, he has had excellent care. From my initial telephone call, the excellent assessment while he was in hospital to his "admission", his care has been exemplary. Without Elgar Court, I honestly feel Dad would not be with us anymore.

His physical and mental well-being have improved hugely. My health has improved knowing he is here.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much, Lynn, for your outstanding review of our care. We are so pleased that his health and confidence have grown from strength to strength at our home and look forward to seeing him continue his zest for life with us. I will pass on your review to our team who will be so pleased to hear this. Best wishes, Elgar Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Hollyfields Care Home
from C H (Sister of Resident) published on 31 December 2024

Submitted via Website • Report

Overall Experience

I would not recommend sending a loved one to Barchester Hollyfields Care Home for end-of-life/palliative care. Issues were not dealt with in a professional manner, in fact, they were usually denied and told that our brother was "confused" when he had full mental capacity. In the final weeks of his life,

he had an infection for which medical attention was not sought. He also had a bed sore, which was completely avoidable with proper care. We found the manager to be lacking in any genuine empathy when we needed support. Most of the staff were lovely and kind, sadly this was overshadowed by the negative aspects we experienced.

Reply from Feedback Team, The Feedback Team at Barchester Hollyfields Care Home

Our sincere condolences on the passing of your brother who stayed with us for end of life support, we appreciate how difficult this time must be for you and your family and we thank you for taking the time to leave a review. We're aware that you've raised some concerns and we're sorry that despite our responses, we've not been able to resolve them for you through our process. If there is further support we can offer please do let us know, more information is also available here: https://www.barchester.com/we-want-hear-your-feedback-and-suggestions Kind Regards, Barchester's Feedback Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Latimer Court
from S K (Power of Attorney of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

My friend has received excellent care from all the staff on Grosvenor Wing. From the way his beard is beautifully trimmed to the staff ensuring he has classical music playing on his CD player, they care and respond to his needs as an individual. My friend is no longer able to verbalise requests or wants

but his happy demeanour and the affectionate way the staff talk about him and treat him, show real care and consideration of him. The same teams have looked after him for nearly a year now, very low staff turnover, excellent.

Reply from Donna Tustin, General Manager at Barchester Latimer Court

Thank you so much for your review, it is much appreciated and I will share your feedback with my team. It is a pleasure caring for your friend and seeing you when you visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Elgar Court Care Home
from D S (Son of Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience

All staff are very friendly and helpful. A new facility built with great care and thought in the design and finish.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much for choosing to spend a few months at Elgar Court for a well-being break. We really enjoyed having you to stay and considering Elgar Court as a 'luxury hotel with 24-hour care services' (one of your lovely comments and a highlight from our daily chats!)

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Elgar Court Care Home
from D S (Friend of Resident) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

I'd give you 5 and a half if I could!

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much for the high praise of our care and home life at Elgar Court! This recognition means so much to us and the hard work of our staff. Kindest regards, Naomi.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Hollyfields Care Home
from C O (Daughter of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother and father have been residents here, unfortunately, my mum passed away in June. Both received and are still receiving care above and beyond. I cannot fault anything. Staff are friendly and kind and go out of their way to make Dad's stay as comfortable and happy as possible.
Well done all,

keep up the good work everyone.

Reply from Alison Moseley-Shaw, General Manager at Barchester Hollyfields Care Home

Thank you for your wonderful review of the care we provide here at Hollyfields, it was an honour to care for your mum, and a privilege to do the same for your dad. I will be sure to share your comments with the team here at Hollyfields, it means so much to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Hollyfields Care Home
from Susan W (Daughter of Resident) published on 19 August 2024

Submitted via Postal Card • Report

Overall Experience

Dad was transferred to Hollyfields on Saturday 6th July am, from a hospital setting. The transfer notes apparently were not great. The home manager and support staff quickly sorted our problems by calling the duty doctor who prescribed suitable medication. During the very short time Dad was there, he

was treated with respect and great kindness. We couldn't have wished for a better setting for his last few days. (Dad was unable to take part in activities).

Reply from Alison Moseley-Shaw, General Manager at Barchester Hollyfields Care Home

Thank you so much for your lovely review of the care we provide. It was our absolute pleasure to care for your father. I will be sure to share your kind words with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Elgar Court Care Home
from Jean L (Wife of Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience

My husband spent a week in your wonderful Barchester Elgar Court Care Home. He was a little reluctant to stay but the staff were so kind and understanding that he quickly settled in and enjoyed his stay. The room was comfortable and he had a great view of the Malvern Hills. The staff, without exception,

were warm and friendly and totally professional. I appreciated all the care that I experienced and would definitely be very happy for my husband to stay again. Thank you.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much for your kind review, we really enjoyed your husband staying with us and look forward to his next stay. Kindest regards, Naomi.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Elgar Court Care Home
from Joanna K (Daughter of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience

It feels like we have struck gold!
My mother has recently moved to Barchester Elgar Court Care Home, having tried two other homes which have not suited her needs.
She is the happiest I have seen her for many years! Her physical and mental health have significantly improved, enabling her to live

her best life at the age of 92.
We are delighted. It is a huge relief for both her and her family. Thoroughly recommend in every way. Thank you to the manager and her fabulous team!

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much for your very kind and thoughtful review. We are really pleased that your mum is thriving in our home and enjoying the care and lifestyle we provide. I will let the team know about your feedback which is always valued. Kindest regards, Naomi.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Barchester Elgar Court Care Home
from Sarah B (Daughter of Resident) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience

From the first contact to Mother's arrival, we have been delighted with all aspects of care, reception and information given by everyone at Barchester Elgar Court Care Home. I was particularly touched by the telephone call from the home services advisor the day after Mum's arrival, checking everything

was ok and Mum was happy with her room etc. The manager has been so helpful and positive. Mum likes the calm atmosphere but with plenty going on if she wants it. Everyone has helped Mum settle in.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so very much for your review of the care we provide your mum, it's so important that we ensure each resident gets the personalised care, time and support they deserve and need. Thank you again and I will pass on your very kind comments to our teams. Kindest regards, Naomi.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Barchester Healthcare Ltd in Worcestershire

Barchester Healthcare Ltd Locations in Worcestershire (3)

Barchester Healthcare Ltd Reviews in Worcestershire (190)

Barchester Hollyfields Care Home

Barchester Elgar Court Care Home

Barchester Latimer Court

Barchester Latimer Court

Barchester Latimer Court

Barchester Hollyfields Care Home

Barchester Elgar Court Care Home

Barchester Elgar Court Care Home

Barchester Elgar Court Care Home

Barchester Elgar Court Care Home

Barchester Elgar Court Care Home

Barchester Hollyfields Care Home

Barchester Latimer Court

Barchester Elgar Court Care Home

Barchester Elgar Court Care Home

Barchester Hollyfields Care Home

Barchester Hollyfields Care Home

Barchester Elgar Court Care Home

Barchester Elgar Court Care Home

Barchester Elgar Court Care Home

Awards / Recognitions (14)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers