Elizabeth Finn Homes Ltd in Suffolk | 1 Care Home

Review of
Grove Court
from P S (Respite Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

I cannot fault any aspect of my recent 2-week stay at Grove Court. All the staff were extremely kind, and caring, excellent food and every is beautifully clean. Overall - excellent.

Reply from Kelly Lockwood, General Manager at Grove Court

Thank you for taking the time to leave this review. I will share the kind words with my amazing team. It was a pleasure to care for you when you needed support.

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Review of
Grove Court
from David G (Resident) published on 20 February 2025

Submitted via Website • Report

Overall Experience

I've been a resident at Grove Court for only six weeks but already I feel it's home. This is partly because I've been able to embellish my room with some furniture, books, and pictures from my old home. And partly because I can choose great three-course meals from a daily changing menu. But it's mainly

because of the comprehensive care provided by the dedicated staff. All of them - carers, nurses, admin, chefs, hostesses, handymen, gardeners - work together as a team to provide the best possible service to the residents. More than that, they engage with residents in a friendly manner that makes us all feel part of the same flourishing community. That's a great achievement by imaginative and devoted managers.

Reply from Kelly Lockwood, General Manager at Grove Court

Thank you for taking the time to leave this beautiful and detailed review. I am delighted to see that the vision I have for the home is shining through. I'm delighted you have chosen to live here with us and become part of our unique family.

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Review of
Grove Court
from Sorrell G (Daughter of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience

Grove Court has proved to be a wonderful home for my father. It's really hard to move from your own place with all your things around you, to a place full of strangers and unfamiliar systems. Everyone, and I mean everyone, at Grove Court has been welcoming, kind, attentive to my dad's needs, warm and

very human! The care is exemplary and the atmosphere is lovely. We are lucky to have found them and this is the quality of care that every one of us should have when we need it.

Reply from Kelly Lockwood, General Manager at Grove Court

Thank you very much for taking the time to leave this review. I will share your kind words with all of the team. We pride ourselves on being welcoming, warm and offering outstanding care, so it's great to hear that's exactly what your father is experiencing.

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Review of
Grove Court
from Terry B (Husband of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience

I must say how impressed I continue to be with the standards of personal and medical care my wife receives at Grove Court. I would also like to thank the general manager and all the support staff for the assistance they have given to both of us. This month the kitchen staff deserve a special mention

for having provided pureed food for my wife, they have shown a genuine interest in helping to find the type of meals that she enjoys. Although at present she remains reliant on a fifteen-hour liquid feed each day, this is the first step in the long task of getting her back to eating solid food again.

Reply from Kelly Lockwood, General Manager at Grove Court

Thank you for taking the time to leave this lovely review. I will ensure your kind words are shared with the team. I am delighted that you chose to be part of our Grove Court family. The progress we have made together fills me with so much joy and pride for my team.

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Review of
Grove Court
from G D (Daughter-in-law of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

My mother-in-law arrived at Grove Court 3 years ago - initially for a period of respite care. Following the death of her husband and COVID, she had not been coping at home and we could see that she was not looking after herself, was lonely and becoming increasingly isolated. Under the gentle care of

the staff at Grove Court, she blossomed - and after 3 months declared that she would like to make Grove Court her permanent home. There is a certain magic at work there. The outstanding General Manager has managed to create a very special place in Grove Court. It feels like home - warm, cosy and welcoming, the food is excellent and the range of activities available is amazing but it is the staff who make it the home that it is. Everyone from the cleaners and gardeners to the carers and senior nursing staff works seamlessly as a team to provide a truly personal and unique service to their residents. Nothing is too much trouble. I cannot recommend it more highly.

Reply from Kelly Lockwood, General Manager at Grove Court

Thank you so much for this glowing review. The team and I were very touched by your warm words. It is lovely to know that you feel the warmth and love in Grove Court.

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Review of
Grove Court
from Graeme K (Husband of Resident) published on 30 December 2024

Submitted via Postal Card • Report

Overall Experience

My wife has been a resident at Grove Court for two years following a debilitating stroke. The standard of care and personal connection between the staff and my wife is exceptional. Activities are imaginative and varied. The food is excellent. Communication is smooth, suggestions and requests invariably

and efficiently met. Visiting every week as I and my wife's friends do is something to look forward to at Grove Court. Importantly as my wife's principal carer, I also feel supported.

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Review of
Grove Court
from Cheryl P (Wife of Resident) published on 24 December 2024

Submitted via Website • Report

Overall Experience

Thanks to all the staff at Grove Court for a wonderful Christmas lunch on Wednesday, December 4th. It was the first time my husband left his room in five years to join the festivities. The staff were so kind, putting us on a smaller table at the side of the room so he did not feel crowded. The food

was delicious!
Best wishes to everyone who made this such a special occasion.

Reply from Kelly Lockwood, General Manager at Grove Court

Thank you so much for this beautiful review. It really was a magical moment.

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Review of
Grove Court
from Keith G (Son of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

Mum arrived at Grove Court just as lockdown was starting in March 2020, living with Parkinson's disease and struggling with mobility and regular falls. Despite the obvious issues around lockdown she thrived from day one, feeling at home and cared for in every way; from great food, great company, great

activities (post lockdown) and especially great warmth from an incredible staff of dedicated, compassionate and caring people.
As soon as lockdowns lifted Mum was also able to enjoy the social side of life at Grove Court, meals together with friends, activities, the wonderful gardens and grounds and trips out and about. Mum's Parkinson's meant she was unable to continue safely at home but Grove Court was never a compromise, just an amazing way to enjoy her last few years until she passed peacefully, at Grove Court, in September 2024. We will be forever grateful to the team for creating such a wonderful environment to enjoy life to the maximum.

Reply from Kelly Lockwood, General Manager at Grove Court

Thank you for taking the time to leave this beautiful review. I will share this with the team, so they can really appreciate just what a difference they all make to our residents' lives.

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Review of
Grove Court
from W G (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

Our mum was a resident from March 2020 until this September when she sadly passed away.
The biggest compliment to Grove Court was that Mum called it her home. She absolutely loved her time at Grove Court on so many levels. The staff were like friends to Mum, but also there to look after her in the

more challenging times. There is such a fantastic range of activities at Grove Court to keep all the resident's minds and bodies fully engaged, including trips out and about. As for the food, hats off to the catering team who go over and above with their wonderful menus. The setting itself is just wonderful, what a location! Situated in Woodbridge and surrounded by beautiful grounds and river views, it's truly idyllic!
And finally, the care given to Mum in her last few days was so amazing, such love and compassion were shown, and with a mixture of her favourite music playing in the background, bless her!
Thank you Grove Court, we couldn't have chosen a better home.

Reply from Kelly Lockwood, General manager at Grove Court

Thank you very much for taking the time to leave this review. It was an honour to care for your mother and she is greatly missed by all the staff and residents.

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Review of
Grove Court
from P H (Son of Resident) published on 4 October 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident now for a few months and I can honestly say that it is one of the best decisions that, we as a family, have made in securing a place for her at Grove Court. The care provided has been absolutely first class and the staff, with the general manager leading, have been very

professional, caring, friendly, and are always willing to please - in fact they go that extra mile to do so.
I would have absolutely no hesitation in recommending Grove Court in looking after your loved ones - no matter what their care needs are.
A very sincere thank you to all at Grove Court for making what could be a stressful situation - not one.

Reply from Kelly Lockwood, General Manager at Grove Court

Thank you so much for this glowing review. It really reflects Grove Court and my vision for our residents being cared for by well-trained and genuinely caring staff.

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Review of
Grove Court
from Ian R (Son of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience

Grove Court has been the residence of our mother for almost two years now. The team were excellent in helping my mother during the transition from a spell in hospital to becoming a resident of the home and we have not looked back since. The care team are sensitive to people's needs and provides a tailored

level of care as required on a daily basis. They are always upbeat and encouraging and also embrace the families of residents and their needs too.
The home itself is always welcoming upon arrival and has a nice, safe feel as soon as you enter reception where fresh, colourful flowers are often on display. The large grounds around the home provide some lovely outdoor space for residents and families to enjoy, including a summer house which is well-equipped.
The management team are always very welcoming, and understanding and often engages with residents and families which is great as we are made to feel part of the bigger family of Grove Court.
Overall, would highly recommend.

Reply from Kelly Lockwood, General Manager at Grove Court

Many thanks for your kind review. We pride ourselves on our family feel and it is great to have that recognised. It is a privilege to care for your mother.

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Review of
Grove Court
from Lettie M (Daughter of Resident) published on 8 August 2024

Submitted via Website • Report

Overall Experience

I cannot recommend The Grove enough for my mother who was deteriorating at home for reasons that are still not clear. She came into The Grove weighing about six stone and was extremely weak, sleeping the entire time and hardly talking. She was unable to eat and I thought she would never get better.
She

left 5 weeks later at least a stone heavier, more engaged more lively and her whole body that was failing at home was much improved by a regime of delicious food, care and attention that was top tier. The staff were excellent. My mother is not the easiest resident and she was considered rather a naughty one (and perhaps she was one of the youngest) but from both sides I hear there was affection and I know she will miss that aspect enormously.
I would also like to mention the beautiful gardens and the location. Taking my mother up to the pub in her wheelchair past the beautiful houses was a highlight. Thank you to everyone who looked after my mother so well.

Reply from Kelly Lockwood, Manager at Grove Court

Thank you for this beautiful review. I'm so glad that your mother went home fit and well and this enabled her to live home independently for longer. You are always welcome to visit us if you are passing.

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Review of
Grove Court
from Tina H (Daughter of Resident) published on 3 May 2024

Submitted via Website • Report

Overall Experience

Grove Court is akin to a 5-star hotel, beautiful surroundings and manicured grounds. Mum's fall resulting in a fractured shoulder, required respite care. The manager at GC with great efficiency, coordinated everything; arranging a hospital assessment to securing a room. Within a day, Mum was settled

at GC, seamlessly transported there.
Adjusting to a new environment can be daunting yet the warm and attentive staff made the transition easy. They radiated care and kindness. The facilities are impressive, indoor and outdoor spaces, dining rooms, a bar and piano. Visitors welcome anytime, also children and dogs, and complimentary refreshments. Mum enjoyed various personal care services including hairdressing and nail care. A wide range of activities is offered. The meals provided were tasty and nutritious. Mum's time at GC was enriching. Tears at departure spoke volumes of her stay. GC goes beyond expectations, providing exceptional care and fostering a supportive community for its residents.

Reply from Kelly Lockwood, General Manager at Grove Court

Thank you for taking the time to leave this lovely review. Your words have summed up life at Grove Court. I am immensely proud of the whole team here and I will ensure your kind words are shared with the team. Thank you once again.

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Review of
Grove Court
from Tim M (Son of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience

Grove Court provide short term respite care for my mother as she recovered from a hospital visit. They could not have been more friendly or helpful and Mum has now moved back to her home.

Reply from Kelly Lockwood, General Manager at Grove Court

Thank you very much for taking the time to leave this review. It was a pleasure to assist your mother on your journey back to full health. Your feedback will be shared with the whole team.

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Review of
Grove Court
from F R (Daughter of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience

At short notice my mother went to Grove Court for respite care while we went away. She was reluctant to go! Much to her surprise she had a lovely time. She was so well looked after by the friendly staff, carers and nurses. She was given so much encouragement from the moment we got there. She joined

in most activities and loved the meals. I am sure her next booking will be easier to get her there.

Reply from Kelly Lockwood, General Manger at Grove Court

Thank you so much for taking the time to write this review. It was so heartwarming to see your mother flourish here and embrace the experience.

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Review of
Grove Court
from L T (Daughter of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience

My 91-year-old mother stayed in a respite room at Grove Court for 5 weeks to recover from a hospital stay before being able to return to her own home where she lives independently. The management team assisted me greatly by being so accommodating in arranging, and then extending, her stay. The care

staff were friendly, taking time to chat with her and make sure she was always comfortable. The rooms and shared spaces were spotless and laundry done regularly. As she regained her strength she thoroughly enjoyed the tasty food and varied menu. Apart from her lovely sunny bedroom overlooking the river there were a number of comfortable lounges for her to sit in with visitors.
Thank you Grove Court!

Reply from Kelly Lockwood, General Manger at Grove Court

Thank you very much for taking the time to leave this beautiful review. It was a pleasure to care for your mother and assist her back to full health to return home.

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Review of
Grove Court
from S W (Son of Resident) published on 12 April 2024

Submitted via Website • Report

Overall Experience

My mother became a resident at Grove Court in 2019 when she broke her wrist after a fall at home and could no longer manage on her own.
From the beginning, she was very happy. She enjoyed the camaraderie and the activities on offer and joined in at every opportunity. She was always very positive about

her care and was always clean, neat and tidy whatever time of day I visited.
All the carers were very kind and always willing to chat to me about Mum. They were quick to call the appropriate agency if there was any problem with Mum's health and to inform me of their action.
I have been very happy with the care my mother has received during the five years of her residency.

Reply from Kelly Lockwood, General Manager at Grove Court

Thank you very much for taking the time to leave this kind review. My staff take such pride in providing outstanding, person-centred care and enriching the lives of our residents. Your mother is very much missed by us all.

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Review of
Grove Court
from M B (Resident) published on 6 February 2024

Submitted via Postal Card • Report

Overall Experience

I have been living at Grove Court now for almost a year and while it has been difficult settling into a new and different environment the staff especially admin and management staff are unfailingly helpful and kind, perhaps a bit sharp occasionally when they are hard pressed.
Advice with technology

is always available and the food is always varied. There is a vegetarian and a fish option every day and breakfast is multiple choice and offers a tasty way to start the day.
Activities are excellent; my only comment that I would like some of them to be more demanding and some could benefit from more instruction.
Overall, Grove Court is a relaxing, friendly, environment with plenty of opportunities to make friends and to engage in a range of activities. Lots of lovely outdoor space, a range of walks and a very attractive shopping centre in the town with cakes, coffee shops, cinemas and restaurants.

Reply from Kelly Lockwood, General Manager at Grove Court

Thank you for taking the time to leave us this kind review. We are very glad you came to live at Grove Court and be part of our family.

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Review of
Grove Court
from R F (Niece of Resident) published on 6 February 2024

Submitted via Website • Report

Overall Experience

The care provided is excellent. Staff are friendly and helpful, to the family as well as to my aunt. She is treated with consideration, courtesy and respect, as well as having her needs met.
Her room is pleasant and kept clean and overlooks a well-kept and interesting garden.

Reply from Kelly Lockwood, General Manager at Grove Court

Thank you for taking the time to leave this kind review.

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Review of
Grove Court
from E M (Daughter of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience

I wish all care homes were resourced to the level of Grove Court - our elders should be offered the best and that is what I see here. Great staff attitude, friendly and ready to problem solve. I feel comforted that Mum is being actively cared for and her individuality celebrated rather than experienced

as a problem because of underfunding and understaffing (I know there are lots of great staff in other care homes, but many seem to be underpaid and stretched to their limits). I feel very welcome each time I arrive and because the staff have been so forthcoming I feel I can still be usefully in touch from a distance when I have to step away. Thank you to all the Grove Court staff for the gift of peace of mind.

Reply from Kelly Lockwood, General Manager at Grove Court

Thank you for taking the time to leave this review. You can be reassured that Mum is in very safe hands even from your distance. It was lovely to meet you at long last.

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Care Home Owned by Elizabeth Finn Homes Ltd in Suffolk

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