Elizabeth Finn Homes Ltd in Surrey | 2 Care Homes

Review of
Merlewood
from S S (Wife of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband stayed at Merlewood for two weeks respire the carers and nurses could not have been kinder or more attentive. I felt confident he was being well looked after and that he was encouraged to take part in activities and get out (even in wheelchair) I have felt so content at home knowing he has

been looked after so well, the manager was so friendly and encouraging when she came for our assessment. A briliant caring home from home!

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking time to review your stay at Merlewood. Glad we have ben able to help.

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Review of
Eversfield
from W W (Nephew of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

We visited my husband's Aunt for her 100 years birthday party yesterday. It was a lovely occasion decorations were up and plenty of seating available for chatting. The room was light and airy with a very pleasant conservatory addition where the food was served. The great grand children were enjoying

the activities in a separate room but popped in and out in a sociable way. A wonderful assortment of sandwiches, cake and desserts plus plentiful beverages. Overall we are so pleased that my husband's favourite Aunt is being so well looked after after a life of looking after others.

Reply from Amanda Gunner, General Manager at Eversfield

Thank you for your lovely feedback. We are pleased that your husbands Aunt enjoyed her 100th birthday party with all her family and friends and that the Eversfield team were able to make it a memorable day.

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Review of
Merlewood
from R R (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

On arrival, you are met by friendly, helpful, smiling, and cooperative staff. I have met the full spectrum of staff from senior manager to hairdresser, nursing staff, carers, entertainers, gardeners, general maintenance, chefs, cooks, housekeepers, cleaners, the visiting GP and no doubt many more. All

of them have been excellent. It feels like a home/hotel set in beautiful grounds. The food is very tasty. The visiting physiotherapist has helped my mother's pain and shown great care. Thank you to all.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking time to review Merlewood, we are glad that your parent's move has been a positive experience.

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Review of
Merlewood
from P E (Wife of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

After 2 months in hospital with severe pneumonia, I felt my husband needed some general rehabilitation, exercise and a routine to encourage his motivation before returning home with a care package. This, we found at Marlewood. I hoped to have him home before Christmas, our sons were visiting from overseas,

for a couple of weeks, but another chest infection caused me to put out plans on hold, disappointing for all of us. My husband was well cared for in the safety of the care home. Earlier the home had helped us celebrate our Diamond Wedding Anniversary, as were many other relatives to join in with the various planned seasonal celebrations and activities. This made for a memorable happy time for my husband, our sons and myself.
#With many thanks to Merlewood, all it's staff who were understanding, helpful, kind and polite. Well done Merlewood.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking the time to review the care and your husband's time at Merlewood. It was an honour to be involved in your wedding anniversary celebration.

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Review of
Eversfield
from F W (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother's health has transformed since she became a resident back in September 2024. Her skin glows, she smiles now and she looks so well. The staff have all gone above and beyond to look after my mum and I am ever so grateful. I now have peace of mind knowing she is safe and surrounded by people

who are so caring. Thank you Eversfield.

Reply from Amanda Gunner, General Manager at Eversfield

Thank you for your lovely review. We are so pleased that your mother has improved so much since she came to Eversfield and is enjoying living here. We will share this with the team.

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Review of
Eversfield
from Hamish B (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Mum has been resident at Eversfield for nearly three years now. I am so pleased that we found Eversfield for her amid other suspect alternatives. The environment is stylish and well appointed with good facilities. Though this is lovely, by far the thing I value most is the team that work there from

the kitchen through housekeeping, maintenance, the nursing and entertainment staff, reception and management. From the very start, they have all shown genuine caring and have provided excellent service. It was challenging for Mum at the beginning but with the care of Eversfield she has found a new home.

Reply from Amanda Gunner, General Manager at Eversfield

Thank you for taking the time to leave a review and for your wonderful feedback which we will share with all the team.

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Review of
Eversfield
from Maureen W (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Very welcoming friendly atmosphere. Excellent decor with light and airy rooms. Feels more like a hotel than a care home. All requests are handled quickly and efficiently. Mum is very well looked after and we have peace of mind for her safety and wellbeing.

Reply from Amanda Gunner, General Manager at Eversfield

Thank you, the safety and wellbeing of our residents is paramount to the Eversfield team. Your comments are greatly appreciated and will be shared with all the team.

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Review of
Merlewood
from S W (Wife of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

This is a wonderful caring home, it is very welcoming and every member of staff so helpful. (I felt I would like to move in!) Nothing was too much trouble.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for finding time to leave a lovely review. I am glad we met all your expectations.

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Review of
Merlewood
from J E (Son of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

My father was a short-term resident while transferring from hospital and before going home, The staff were all very friendly and supportive as well as competent and caring. The environment is conducive to building a community feeling and has enough space for multiple different activities to take place.

Thank you for your care.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking the time to review the time your father spent at Merlewood. We are pleased he enjoyed his stay.

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Review of
Merlewood
from Bernard E (Son of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

I found my dad to be very well cared for by a friendly team of nurses and caregivers in a comfortable, well-managed and maintained facility. He had lots of friendly engagements and interactions with the staff and other residents throughout his stay.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking the time to review the care and service we provide at Merlewood and sharing lovely comments and thoughts.

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Review of
Eversfield
from C B (Niece of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Eversfield is one of the most inviting care homes I have visited. There is always a welcoming hello and smile from those who answer the door, and that welcome continues as I walk through the home, from everyone I meet. The atmosphere is light and airy and has the ambience of a quality hotel. Care is

taken to dress the communal rooms with decorations for the relevant season. All the staff are attentive to the residents and are unfailingly kind and supportive, and patience is definitely on offer all the time. There are numerous activities and outings arranged such that it would be possible to be busy all day every day if one wanted! I would not hesitate to recommend Eversfield to any prospective resident.

Reply from Amanda Gunner, General Manager at Eversfield

Thank you for your lovely review which I will share with the team. They are always so pleased when they hear such positive feedback.

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Review of
Merlewood
from Wendy D (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Well, what can I say, but a big thank you, for being so understanding of not only our mother's needs, but ours as well. Always a cuddle on offer and the staff are so willing to comfort with kindness when needed. I feel part of the family here, and I know my sister feels the same. We chose the best place

ever to leave our Mum, as the care is more than outstanding!
Well done to you all for all your dedication and hard work, well deserving of all the praise.
Thank you from the bottom of our hearts.

Reply from Claire Davis, Home Administrator at Merlewood

Thank you for your lovely review. We are so pleased that you are so happy with your mother's care and very much appreciate your taking the time to review us.

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Review of
Eversfield
from V H (Daughter of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

Outstanding nursing home with dedicated long service and well trained members of staff. Delicious and varied food and beautiful well kept surroundings. Most of all a fabulous schedule of activities to suit and meet residents physical, intellectual, social and spiritual needs.

Reply from Chloe Timmins, Business Support Assistant at Eversfield

Thank you for your lovely review and taking the time to share your positive thoughts. We are delighted to have your mother staying here with us.

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Review of
Merlewood
from P C (Niece of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Happy we chose Merlewood for my uncle. The admission process was quick and efficient. It has a friendly and homely atmosphere, the staff are helpful and encouraging. I'm updated on any medical issues. There's a wide range of activities, he particularly enjoys the weekly quiz and exercise class. His

room is light and comfortable with a courtyard view.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for reviewing our home and we are really pleased your uncle is settled and enjoying the home and all we have to offer.

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Review of
Merlewood
from A J (Daughter of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

Both my parents are at Merlewood Care Home. I think that it is a wonderful Care Home, with very caring. hardworking and talented staff who do everything possible to ensure the safety, well-being and happiness of the residents. Merlewood is very well managed. There is a lovely atmosphere at home and

enjoy going there to visit my parents there. There is always a real buzz to the place and a warm welcome. If you join my parents for lunch the food is always delicious, with a very good choice of menus. The nurses and carers are excellent and very attentive. In all fields, if you have any requests or need to raise issues, they are always promptly addressed, and there is flexibility. The grounds are wonderful and some rooms have a garden or courtyard view. There are activities in the morning and afternoon each day and also outings, fairs and parties. Merlewood provided a beautiful room for us to celebrate my Mum's 90th birthday and provided the food, cake and fabulous decorations at a very reasonable rate. I am grateful to the staff for their excellent care and support.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking the time to complete this review and to share your thoughts and experiences to assist others looking for care.

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Review of
Merlewood
from A B (Son of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience

Everyone made my mum feel welcome. It was a respite stay and it was her first experience of a care home and she felt relaxed and happy from the start. She joined in all the activities and even though her vision is very poor she was encouraged and supported in the games/quizzes so as not to miss out.

She loved the flower arranging and musical sessions particularly. It was very reassuring for us to know her 'care' was thoughtful and professional.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking the time to review Merlewood. It was lovely to have your mum stay with us and a pleasure that she is now back for another short stay.

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Review of
Merlewood
from M B (Resident) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

I came here early in September and in the bathroom found that the toilet only flushed when it felt like it. After 3 weeks, new parts were obtained and fitted (thank goodness). In the basin, the plug hole is disgusting and cannot be fixed. I cannot plug in my toothbrush i.e. bathroom not good.
The food

is not good either and breakfast and supper were brought to my room with things missing and not as requested. Food in the dining room was not special at all, very disappointing. I've come from another care home which was excellent.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for your feedback, I am sorry Merlewood appears to have not met your expectations. I have reviewed your comments. I am sorry that you feel the meal experience wasn't what you expected. I understand that you met with the kitchen team several times, we want to support you to enjoy your dining experience. Your concerns have been shared with the Chefs. Ongoing feedback is welcome. I understand your bathroom was checked as working on the day after your admission, an adaptation has been installed to support ease of use for the toilet/sink with no fault noted at time of inspections. Unfortunately the parts took longer than expected to arrive for the adaptation. I am sorry that your toothbrush plug does not fit in with the sockets in Merlewood and we are awaiting an adapter to address this. Home management are available to discuss any unrectified issues with you. I am aware you took the opportunity to meet our Director of Operations on 26.9.24 and provide your feedback.

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Review of
Merlewood
from R T (Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

I have been very well cared for and the staff show me every kindness. The residents have also been kind and welcoming. I have been supported where necessary and allowed to do things for myself when that has been possible and as I have become stronger during my convalescence. I have nothing but praise

for the care staff in particular.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking the time to share your feedback. It was a pleasure to see you recover well and able to return home.

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Review of
Merlewood
from Nicola C (Daughter of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience

Merlewood is a friendly place where the staff go out of their way to look after my mother. The staff made it possible for our whole family to visit to celebrate my mother's 100th and 101st birthday. My mother is happy here and I am grateful that she is so well looked after.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for reviewing Merlewood. We are proud to treat all residents as family and enjoy helping celebrate special occasions.

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Review of
Merlewood
from David B (Son of Resident) published on 4 June 2024

Submitted via Website • Report

Overall Experience

My mum spent the last two and a half years of her life at Merlewood and was very well looked after during this period. The staff are very friendly, professional and caring and always kept me updated on any issues with my mum's health and general well-being. The home is well run, very clean, has good

facilities and is set in lovely gardens. My only small gripe was the quality/consistency of the food as there seemed to be quite a turnover of chefs at the home. But overall I would definitely recommend Merlewood and am grateful to the staff for the kindness they showed Mum during her time there.

Reply from Debbie Vellender, General Manager at Merlewood

Thank you for your review. I will share it with the team. It was an honour to care for your mum. We have been working closely with the senior team to recruit a chef.

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Care Homes Owned by Elizabeth Finn Homes Ltd in Surrey

Elizabeth Finn Homes Ltd Locations in Surrey (2)

Elizabeth Finn Homes Ltd Reviews in Surrey (126)

Merlewood

Eversfield

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Eversfield

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Awards / Recognitions (2)

Top 20 Mid-size Care Home Groups 2019

Top 20 Mid-size Care Home Groups 2016

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