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Care Homes Owned by Friends of the Elderly in London

9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Friends of the Elderly in London

Only the locations & reviews in London for Friends of the Elderly are showing below.

View the details of all 12 locations (with 397 reviews) owned by Friends of the Elderly

Friends of the Elderly Locations in London (2)

 

2 Care Homes and Adult Day Care Centres owned by Friends of the Elderly in London

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Friends of the Elderly Wallington Day Care

Cloverdale Court, 10-14 Stanley Park Road, Wallington SM6 0EU 

9.9 13 reviews
"My mum was diagnosed with Alzheimer's and as a family we needed some support with mum during the day, to ensure she still has entertainment…"   Read all 13 reviews
Location Type Adult Day Care Centre

Friends of the Elderly Wallington Day Care in Surrey is a day centre where you can meet new friends and do activities you enjoy with help and support from trained staff. The staff treat people at the centre with dignity and respect and can help you… Read more about Friends of the Elderly Wallington Day Care

Orford House Residential Care Home

Woodcote Park, Meadow Hill, Coulsdon CR5 2XN 

8.5 8 reviews
"My mum was a resident for 7 years. We couldn't have hoped for her to receive better care ,time and attention from fantastic carers and…"   Read all 8 reviews
Location Type Care Home

Orford House care home specialises in residential care. Surrounded by stunning woodland with views looking out across the local golf course, Orford House is a picturesque home offering both countryside tranquillity and town hustle and bustle. Rooms… Read more about Orford House Residential Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 29 Rooms from £1,425 / week

Friends of the Elderly Reviews in London (21)

9.5
Friends of the Elderly has a Group Review Score of 9.5 (9.482) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Friends of the Elderly must have a Review Score.

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Review of

Orford House Residential Care Home

from Scott W (Son of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for 7 years. We couldn't have hoped for her to receive better care ,time and attention from fantastic carers and staff. The home is comfortable,in a fabulous setting and in addition to care provides for a wide range of play and social activities. Often said and quoted ' if only
other Care Homes were like this'

Reply from Stacey Lervy, Deputy Manager at Orford House Residential Care Home

We are so thankful for having your beautiful mum here with us for the past 7 years. Your support means so much to us. Please remember we are still here for you, even though mum is no longer here. Your beautiful mum is very much missed here in our family.


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Review of

Orford House Residential Care Home

from S C (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Early days for dad at Orford House but I feel confident that he is being well cared for. On visits I have seen that he is being treated with dignity. Great efforts are being made to accommodate Dad's individual needs. Thank you to all staff for the warm welcome our family has received.

Reply from Stacey Lervy, Deputy Manager at Orford House Residential Care Home

Many thanks for your lovely review of our home. We are glad to have dad here in our extended family.


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Review of

Friends of the Elderly Wallington Day Care

from Janet P (Daughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was diagnosed with Alzheimer's and as a family we needed some support with mum during the day, to ensure she still has entertainment and activities, as I work full time. Wallington day centre was able to provide this experience for mum, mum really enjoyed going to the day centre and the staff
were so lovely. Unfortunately mum's illness progressed fast so we had to move her to a full time care home, but we know mum was super happy to stay at the day centre if she could. I would recommend the day centre for anyone that wants to ensure there loved one is looked after well and provides stimulation, other than just TV. The day centre staff are all wonderful and we miss them very much.

Reply from Nicola Davies, Manager at Friends of the Elderly Wallington Day Care

Thank you so much for your kind words. We really miss seeing your Mum and we are happy she has settled into her new home. Wishing you all the best.


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Review of

Friends of the Elderly Wallington Day Care

from M B (Sister of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely caring and considerate team who prioritise the wellbeing of my sister which is greatly appreciated. Love all of the efforts made for all the different activities which take place daily.

Reply from Nicola Davies, Manager at Friends of the Elderly Wallington Day Care

Thank you so much for your kind words. We are glad your sister enjoys her days with us! She is currently loving the choir and its great to see her enthusiasm and confidence.


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Review of

Friends of the Elderly Wallington Day Care

from D W (Husband of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff amazing - caring.
Very happy to leave my wife in their care.
They understand all my wife's problems (which are many)

Reply from Nicola Davies, Manager at Friends of the Elderly Wallington Day Care

Thank you so much for your kind words. Its an absolute pleasure to have your wife here with us.


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Review of

Friends of the Elderly Wallington Day Care

from E S (Daughter of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum, 96, has been attending Friends of the Elderly Wallington Day Care twice a week for nearly 2 years. Those two days a week became part of our routine and I know mum looked forward to her visits. Staff welcoming, kind, friendly, attentive, always made her feel welcome. Lovely, tasty food. Lots of
warmth and chats. Sadly, mum has had to go into a care home because her legs are failing her. I want to thank the manager and the team for their unfailing support and kindness to mum. It was much appreciated.

Reply from Nicola Davies, Manager at Friends of the Elderly Wallington Day Care

It was an absolute pleasure having your mum with us. We were sad to see her go as we miss seeing you both. Wishing you all the best for the future.


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Review of

Orford House Residential Care Home

from Alan A (Son of Resident) published on 10 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great Open Day at Orford House - really get the impression it's like one big family. The staff always come across as so caring and yet aware when they need to intervene. It's nice to know my mother is in good hands.

Reply from Stacey Lervy, Deputy Manager at Orford House Residential Care Home

Dear Alan, Huge thanks for the wonderful review. We truly do love our residents here at Orford. We ensure that all residents are cared for and loved as if they were our own family. We are so glad to see you enjoyed our open day here at Orford, thank you for being a part of the family!


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Review of

Friends of the Elderly Wallington Day Care

from Chris L (Resident) published on 3 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant!

Reply from Jessica Dean, Head of Marketing and Communications at Friends of the Elderly Wallington Day Care

Thank you for your kind review, it is greatly appreciated.


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Review of

Friends of the Elderly Wallington Day Care

from A B (Resident) assisted by family/friend published on 30 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy my time at the Day Centre. The staff and food are excellent and the games and crafts are very helpful to me. I am very glad that I was able to get the chance to attend the centre.

Reply from Jessica Dean, Head of Marketing and Communications at Friends of the Elderly Wallington Day Care

Thank you for leaving a review, we are happy to hear you enjoyed your time at Wallington Day Care.


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Review of

Orford House Residential Care Home

from H G (Daughter of Resident) published on 27 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been with Friends of the Elderly for some years and is now very frail. I cannot fault the care she receives. She has needed everything done for her, including feeding, for quite some time. I am impressed with the presentation of her food and the time taken to ensure she eats all she needs.
Although Mum enjoys her own company, attention is paid to giving her stimulation. The surroundings always appear clean and tidy. During Covid, so much attention seems to have been paid to the safety of the group of residents, and agile thinking, such as visits through the windows, was welcome. I am so very grateful to all the staff who care so kindly.

Reply from Roxanne Webb, Orford House Care Home Manager at Orford House Residential Care Home

Thank you for your lovely review. It is a pleasure to have your mum with us. She is very much a part of Orford.


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Review of

Orford House Residential Care Home

from Simon J (Son of Resident) published on 28 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a couple of difficult years, Orford House has been a breath of fresh air!
The thoughtfulness and attention to detail are very obvious, and my siblings and I are so relieved to see our mum relaxed, happy and well cared for.

Reply from Roxanne Webb, Orford House Care Home Manager at Orford House Residential Care Home

Thank you so much for your review. It is a pleasure to be looking after your mum.


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Review of

Orford House Residential Care Home

from T K (Daughter of Resident) published on 19 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

It is difficult to rate all aspects of Orford House accurately due to the exceptional circumstances over the last 2 years, ie. Covid 19. As a family member, I have always had limited access (and, for significant periods, no access at all) within the home. I cannot comment on the food, what the activities
are really like (as we still cannot be involved in these or meet the other residents) and how all the carers treat the residents. Most of the carers I have met have seemed fine, (and some excellent) although rather overstretched. The setting of the home is beautiful.
Regardless of the effects of the pandemic, my family and I have several significant concerns about how the home has been managed during the last two years (2020-2022). I have made complaints about this. Improvements are definitely needed, notably in safety, overall organisation, communication between staff and with residents' families.

Reply from Jessica Stone, Head of Communications at Orford House Residential Care Home

Many thanks for taking the time to leave a review for Orford House. We pride ourselves on delivering the best quality of care for residents at Orford House, so I would be keen to discuss your concerns with you if you are happy to. I would also like to reassure you that Friends of the Elderly has adhered to all government guidance related to Covid-19, which included the restrictions of visits over some periods of the pandemic. We appreciate how difficult this was for our residents and their families and we were delighted when government guidance allowed us to open our homes to visitors again. I hope that you have been able to enjoy time with your relative since the restrictions were relaxed. We endeavour to respond to complaints as quickly as possible and I would be keen to discuss your experience further so we can look into this for you. Should you wish to discuss I can be reached at Comms@fote.org.uk.


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Review of

Orford House Residential Care Home

from W N (Wife of Resident) published on 31 January 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in residence for 2 and a half years and has received very sympathetic treatment as his condition has deteriorated. The situation and layout of the premises are very suitable to the gentle atmosphere which pervades.

Reply from Roxanne Webb, Care Home Manager at Orford House Residential Care Home

Thank you for your lovely review. It's a pleasure to have your husband here with us at Orford House and it's always reassuring to know that residents' families value the quality of care we provide. We are so lucky to live and work in such a peaceful and beautiful setting.


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Review of

Friends of the Elderly Wallington Day Care

from D G (Son of Resident) published on 27 August 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's Wallington Day Care Centre is outstanding. Not only has it given him a friendly, stimulating environment, but it has also provided much-needed respite to his full-time carer. The staff are relaxed professionals with absolute dedication to their calling, can't praise highly enough.

Reply from Wendy Carpenter, Wallington Day Care Service Manager at Friends of the Elderly Wallington Day Care

I am very pleased with the review and very proud of the service we provide at Wallington Day Care. The staff and volunteers work extremely hard ensuring everybody’s individual needs are met, we all work together to provide a high standard of care to everyone that attends our service.


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Review of

Friends of the Elderly Wallington Day Care

from V F (Day Care) published on 5 February 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad that I go to Cloverdale once a week. I thought I would be an outsider but I am included in everything.

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Review of

Friends of the Elderly Wallington Day Care

from John G (Husband of Resident) published on 2 January 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife is unable to communicate but willing to attend.

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Review of

Friends of the Elderly Wallington Day Care

from D P (Daughter of Resident) published on 7 December 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my Mum gets while attending the day centre. The staff are very approachable if I have queries or concerns and they also let me know of any concerns they may have. Very friendly and welcoming atmosphere.

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Review of

Friends of the Elderly Wallington Day Care

from Helen L (Wife of Resident) published on 7 December 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Triangle Day Care Wallington is a Godsend. It gives my husband the stimulation to get out of our house and the company of others as he gets very often frustrated at home. The day care staff go over and above to ensure not only my husband's needs are catered for, they also constantly keep checking on
my wellbeing. I can't thank them enough.

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Review of

Friends of the Elderly Wallington Day Care

from Alan B (Resident) assisted by family/friend published on 7 December 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Interesting programme of activities keeps me motivated.

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Review of

Friends of the Elderly Wallington Day Care

from Debbie D (Daughter-in-law of Resident) published on 7 December 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law started approximately 4 weeks ago. The staff are so friend,y and professional. We know our father-in-law is getting the very best care.
There are lots of different activities which he really enjoys.

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Awards / Recognitions (3)

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