Friends of the Elderly in Worcestershire | 3 Care Homes

Review of
Friends of the Elderly Malvern Day Care
from B O (Husband of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

I wanted to extend my deepest gratitude for the care and attention you provided to my wife during her time with you. Your dedication, compassion and professionalism have made a significant difference in her well-being and comfort. My wife has spoken highly of the warmth and kindness she experienced

from each member of your team. You all go above and beyond to create a nurturing and supportive environment for those in your care. Thank you once again for your outstanding service for making her stay positive and enriching.

I do not, however, like your company's draconian charging system were unavoidable absence is charge at almost full rate!

Reply from Shirley Bradley, Head of Day Care Services at Friends of the Elderly Malvern Day Care

Thank you so much for taking the time to share your feedback. It means a great deal to us to know that the care and attention our team provided made such a positive impact on your wife's well-being. We greatly appreciate your kind words about our dedication and the warmth and kindness of our team. It is our mission to create a nurturing and supportive environment at Malvern Day Care, and it is wonderful to hear that we were able to meet your expectations in that regard.We sincerely appreciate your acknowledgement of our service, but we also understand your concerns regarding our fees. I would like to assure you that we strive to maintain transparency and fairness in our policies while balancing the operational costs of ensuring high-quality care at all times. Thank you once again for sharing your thoughts with us. If you would like to discuss this matter further, please do not hesitate to contact us directly at Malvern Day Care.

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Review of
Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)
from James H (Son of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

The whole process of getting mum into a suitable home for respite, used as a transition from hospital back to her home, has been a pleasant experience. From the initial assessment in hospital to the discharge back to mum's home. The whole team have been responsive and shown care and compassion.
Fun

and respectful. Thanks.

Reply from Jo Bennett, General Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you so much for your review. We are glad your mum had a pleasant experience and wish you both all the best.

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Review of
Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)
from Annie H (Friend of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience

I have recently visited my friends at Bradbury. There was a really nice positive friendly atmosphere. Plenty of staff around chatting and attending to the residents.

Reply from Jo Bennett, General Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you so much for your kind review, it is greatly appreciated.

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Review of
Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)
from Anna W (Daughter of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience

As a family, we are immensely grateful for everything the staff at Bradbury Court did for our mum and how they cared for her with such dignity and love. The staff went over and above for mum and treated everyone in my family as part of 'their family'. Nothing was ever too much and the care they gave

her was outstanding. Thank you to every member of staff at that amazing place - a 'home' for my mum in her last year

Reply from Jo Bennett, General Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for your touching review. We are so glad to have had your mum as part of our Bradbury Court Family.

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Review of
Friends of the Elderly Kidderminster Day Care
from S G (Daughter of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

Very friendly staff. They looked after my mom to the highest of standards. Mom had all her needs met with she attended her session. Very professional and empathetic to all service users and their family members. Lovely bunch of angels who do an amazing job. "Keep up the good work ladies"

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Kidderminster Day Care

Thank you so much, what a lovely review of our service and our wonderful staff team.

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Review of
Friends of the Elderly Malvern Day Care
from J T (Husband of Resident) assisted by family/friend published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

My time spent with you was enjoyable it allowed my wife to have a break and a chance for me to meet and share with other people. The staff were very kind caring and cheerful treating me with respect and dignity and made me feel very welcome. Thank you.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you for your lovely review, we miss your cheery face in the day centre.

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Review of
Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)
from Rose P (Daughter of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

Bradbury Court has given outstanding care to my late stepmum for the last 6 years. She had such a lovely, homely and spacious room with all her own things and beautiful views. The staff were extremely friendly and helpful and I found it a very relaxed place to be. I was welcome to visit anytime without

needing to make an appointment. My mum felt much loved and enjoyed helping the staff, she was very happy there and I always felt reassured that she was in excellent hands. In my experience with previous care homes, I consider it is far greater in comparison and I highly recommend Bradbury Court.

Reply from Jo Bennett, General Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

We really appreciate your review of Bradbury Court. Thank you so much for your kind words.

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Review of
Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)
from Peter K (Nephew of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience

The care provided to my aunt over the 8 years she was a resident was superb. She had a wonderful room where she was very comfortable. Although she was a very private person she was so happy with the attention shown to her by all the staff. If I need to go into care in the years ahead I won't hesitate

to move into Davenham.

Reply from Jessica Dean, Head of Marketing and Communications at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for taking the time to leave a review, it is greatly appreciated.

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Review of
Friends of the Elderly Malvern Day Care
from C R (Daughter of Resident) published on 2 August 2024

Submitted via Website • Report

Overall Experience

My mother attended Friends of the Elderly Malvern Day Care for about a year when she was still living in her own home and continued to attend after her dementia reached the stage that she needed to move to the full-time dementia care unit at Friends of the Elderly Malvern. Going to the Lodge was the

highlight of Mum's week, and it was really helpful in providing a bridge between home and full-time care.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you for your lovely review. We are so pleased that we were able to support your Mum in the day centre and also when she transitioned into our care home. It is great to still be able to see her when we do joint activities.

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Review of
Friends of the Elderly Kidderminster Day Care
from Julie N (Wife of Resident) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been attending the day centre for nearly 12 months. The care he receives is excellent. The staff are warm and friendly and treat him and other service users with the upmost respect and dignity. I can't thank and praise them enough for the work they do.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Kidderminster Day Care

Thank you for your lovely review; we really appreciate it.

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Review of
Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)
from John F (Next of Kin) published on 9 July 2024

Submitted via Website • Report

Overall Experience

Thank you to all the staff at Devanham's for their care. Our time with Devanham's was short, so our experience was limited. The facilities looked well-kept. Visiting was easy and without prior notice. A particular thanks to Devanham's unit manager who was especially kind and communicative during the

difficult last days.

Reply from Jo Bennett, General Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for taking the time to leave a review, it is greatly appreciated.

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Review of
Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)
from David H (Son of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

My mum was a resident of Perrins House from December 2021 until she passed in May 2024. In the time she was at Perrins, my mum received excellent care throughout. Mum's room was lovely, overlooking the garden which she enjoyed so much. The staff were always friendly and helpful and kept the environment

clean, tidy and calm. Mum especially liked the wide range of activities on offer, particularly the singers who would regularly come and sing music from her era. Mum also loved the garden club and the staff were very helpful in enabling mum to attend her granddaughter's wedding which was wonderful.

Reply from Jo Bennett, General Manager at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you for sharing your experience, it is greatly appreciated and it was an absolute pleasure to have your mum a part of our Perrins House family.

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Review of
Friends of the Elderly Kidderminster Day Care
from Chris D (Wife of Resident) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience

"Dementia" - the loneliest, unsupported disease overlooked by an allegedly civilised country.
We found F of the Elderly at Kidderminster 12 months ago. Our taster session - sufferer walked in and immediately even with severe mixed Alzheimer's settled in. Without a doubt I was comfortable he'd found

his second home.
He was happy and I was not least relieved to find respite. We have never looked back and happy in the knowledge he is safe, fed, watered and looks forward to his visit.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Kidderminster Day Care

Thank you for your comments, it is a pleasure to support him.

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Review of
Friends of the Elderly Malvern Day Care
from H K (Daughter of Resident) published on 4 June 2024

Submitted via Postal Card • Report

Overall Experience

Excellent service in the day centre. Friendly staff are very helpful with advice, I would recommend this service, it was the highlight of my dad's week.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you for your lovely words it was an absolute pleasure having your dad with us and we miss him.

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Review of
Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)
from Christabel F (Wife of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience

My husband had been in the hospital for three months with delirium following a fall. A nurse accompanied him to Perrnins House, and they made sure his room was redecorated with a new floor. The room also had a wonderful view of the magnificent garden. Lunch is served in a dining room, and he is collected

in a wheelchair. Guests are also welcome to join him for lunch at a small charge. There are excellent activities for residents, every weekday. All the staff, nurses and helpers are first class, have enormous patience and are very loving and fun. I could not recommend it more.

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Review of
Friends of the Elderly Malvern Day Care
from M S (Wife of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience

I would like to say that I found all the staff very helpful and friendly, nothing was too much for them to do if asked. Also no matter what I asked them about they would always help, if they didn't know then they would find someone who did or find an answer.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you for your kind words, we will miss seeing you both.

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Review of
Friends of the Elderly Malvern Day Care
from Valerie S (Wife of Resident) published on 19 March 2024

Submitted via Postal Card • Report

Overall Experience

When I took my husband to daycare they were very friendly and made us welcome. Unfortunately, he was not ready for meeting people and playing games, etc. I hope he will in time and that he can go back there in due course.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you for your lovely comments. We look forward to welcoming your husband back when he is ready to come again.

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Review of
Friends of the Elderly Malvern Day Care
from Jane B (Wife of Resident) published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience

Lovely, caring staff always very cheerful and very helpful in a kind, caring manner.

Reply from Shirley Bradley, Service Manager at Friends of the Elderly Malvern Day Care

Thank you so much for your kind words, they are greatly appreciated.

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Review of
Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)
from M C (Daughter of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience

The Davenham and its grounds are beautiful. There are lovely communal rooms and plenty of places to sit and chat. There are many kind staff that our relative has become close to and in whom we have confidence. However, in the few years they have been there, amongst the good things, there have been shortcomings.

The five stars given reflect very much the current situation as a new manager has taken over who is dynamic, approachable and knowledgeable with very high standards. She has quickly identified a number of the issues of concern and already made some very positive and encouraging changes with many more improvements on the horizon. We feel confident that The Davenham and its residents are in safe hands and that the home will go from strength to strength.

Reply from Maricel Biringquez, Unit Manager - Davenham at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Thank you so much for taking the time to write this lovely review. We are pleased that you have noticed the positive changes at Davenham. Our general manager and Davenham team will continue to do our best to deliver the best care possible that the residents deserve.
It is a pleasure looking after your mother and being able to build a great relationship with her.

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Review of
Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)
from Fiona P (Sister of Resident) published on 6 February 2024

Submitted via Postal Card • Report

Overall Experience

Day-to-day care in Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House) - very good - staff clearly felt a lot of sympathy for my sister and were very fond of her. We had no problem with the staff who appeared always to be concerned about her welfare. My last visit revealed an

accessible coffee lounge downstairs hitherto never mentioned. Another space to see our sister away from other people would have been welcome.
A more complex situation was that no POA for our sister's health affairs existed, restricting our entitlement to information about her health situation. Initially told her health problems, this changed as time progressed. No information about her physical health or care plan was forthcoming. (We were told by Social Services that the Care Plan was not up-to-date). This was a change from the beginning of her stay. None of the family were allowed any information.
Finally, another sister demanded information and refused to accept a negative reply based on the absence of a health and welfare POA on purely humanitarian grounds. Too late, as she then entered hospital for the last time.
I have two questions to be addressed - not with a simple answer but informing any similar future situation concerning other patients in your care.
1) I understand that the law with regard to POA needs to be obeyed but in fact, no one outside the care home was being informed about her health care apart from her new GP. How is that acceptable?
2) Why did the approach change during her stay at Bradbury?
I am aware of ongoing management problems but it appears that staff were not given clear guidelines on dealing with families nor walking a line between acknowledgement of family ties and obeying the letter of the law in terms of POAs.

Reply from Jessica Dean, Head of Marketing and Communications at Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Many thanks for taking the time to review Friends of the Elderly Malvern. We pride ourselves on providing excellent care at Friends of the Elderly and I was concerned to read your review. I understand that the care team worked with yourself and other members of your sister’s family, including her husband, and I would be keen to discuss your concerns with you in more detail. Would it be possible to contact me at comms@fote.org.uk with your details so that I can look into this further? Kind regards

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Care Homes Owned by Friends of the Elderly in Worcestershire

Friends of the Elderly Locations in Worcestershire (3)

Friends of the Elderly Reviews in Worcestershire (72)

Friends of the Elderly Malvern Day Care

Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Friends of the Elderly Kidderminster Day Care

Friends of the Elderly Malvern Day Care

Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Friends of the Elderly Malvern Day Care

Friends of the Elderly Kidderminster Day Care

Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Friends of the Elderly Kidderminster Day Care

Friends of the Elderly Malvern Day Care

Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Friends of the Elderly Malvern Day Care

Friends of the Elderly Malvern Day Care

Friends of the Elderly Malvern Day Care

Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

Friends of the Elderly Malvern (Bradbury Court, Davenham and Perrins House)

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